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Get the skills you need to implement Cisco Unified Communications (UC) solutions in just 3 days - that's 40% faster than traditional training.
On this accelerated Implementing Cisco Collaboration Devices (CICD) course, you'll study the administration of end-user interfaces, telephony, mobility and Cisco UC solutions maintenance. Learn and retain information faster through Firebrand's unique Lecture | Lab | Review technique.
You'll also learn how to:
This official course includes Cisco curriculum and 24/7 hands-on lab access - including Discovery and Challenge labs.
You'll also sit exam 210-060 CICD at the Firebrand Training Centre as part of your course.
You may be entitled to free training via Cisco Learning Credits (CLCs). If you’ve bought Cisco hardware or software - check the invoice to see if you have credits waiting to be used! If you’re unsure, get in touch with us.
Other accelerated training providers rely heavily on lecture and independent self-testing and study.
Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.
This information has been provided as a helpful tool for candidates considering training. Courses that include certification come with a Certification Guarantee. Pass first time or train again for free (just pay for accommodation, exams and incidental costs). We do not make any guarantees about personal successes or benefits of obtaining certification. Benefits of certification determined through studies do not guarantee any particular personal successes.
1.1 Describe the Cisco Unified Communications components and their functions
1.2 Describe call signalling and media flows
1.3 Describe quality implications of a VoIP network
2.1 Describe user creation options for Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
2.2 Create or modify user accounts for Cisco Unified Communications Manager
2.3 Create or modify user accounts for Cisco Unified Communications Manager Express using the GUI
2.4 Create or modify endpoints for Cisco Unified Communications Manager
2.5 Create or modify endpoints for Cisco Unified Communications Manager Express using the GUI
2.6 Describe how calling privileges function and how calling privileges impact system features
2.7 Create or modify directory numbers
2.8 Enable user features and related calling privileges for extension mobility, call coverage, intercom, native presence, and unified mobility remote destination configuration
2.9 Enable end users for Cisco Unified IM and Presence
2.10 Verify user features are operational
3.1 Describe user creation options for voice messaging
3.2 Create or modify user accounts for Cisco Unity Connection
3.3 Describe Cisco Unified IM and Presence
3.4 Configure Cisco Unified IM and Presence
4.1 Generate CDR and CMR reports
4.2 Generate capacity reports
4.3 Generate usage reports
4.4 Generate RTMT reports to monitor system activities
4.5 Monitor voicemail usage
4.6 Remove unassigned directory numbers
4.7 Perform manual system backup
5.1 Verify PSTN connectivity
5.2 Define fault domains using information gathered from end user
5.3 Troubleshoot endpoint issues
5.4 Identify voicemail issues and resolve issues related to user mailboxes
5.5 Describe causes and symptoms of call quality issues
5.6 Reset single devices
5.7 Describe how to use phone applications
You'll sit the following exam at the Firebrand Training Centre, covered by your Certification Guarantee:
Exam 210-060 CICD - Implementing Cisco Collaboration Devices v1.0
In addition to your exam, accommodation and courseware you'll receive:
Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.
Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.
Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.
We’re currently migrating from printed to digital courseware. Some courseware is already available in digital, while other books remain in printed form. To find out if this course is digital, call us on +351 800 180 087.
There are several benefits of easy-to-use digital courseware: downloads are immediate, and you’ll always have your courseware available wherever you are. You won’t need to wait for a printed book to be delivered before you start learning – and it’s better for the environment. You can choose to download the courseware to your own device, or borrow one of ours.
Considering a Microsoft course? Always have the most up-to-date Microsoft digital courseware with ‘Fresh Editions’. This gives you access to all versions of digital courseware – you’ll receive updates and revisions of your textbook, at no charge, for the life of that course.
Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year. Students will only be responsible for accommodations and vendor exam fees.
There are no official prerequisites for this accelerated course but you will benefit from a working knowledge of:
Don’t worry - we’ll discuss your technical background, experience and qualifications to determine whether this accelerated course suits you.
Just call us on +351 800 180 087 and speak to one of our enrolment consultants.
Firebrand is an immersive environment and requires commitment. Some prerequisites are simply guidelines; you may find your unique experience, attitude and determination enables you to succeed on your accelerated course.
When do you want to sit your accelerated course?
Here's the Firebrand Training review section. Since 2001 we've trained exactly 72,589 students and asked them all to review our Accelerated Learning. Currently, 96.74% have said Firebrand exceeded their expectations.
Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.
"Excellent training, as per usual"
Mark Elen, Independent Communication Solutions Ltd. - Cisco CCNP (Routing & Switching) (8 days) (23/6/2019 to 30/6/2019)
"Fantastic Environment for Learning...Great Instructors who will go out of the way to help you and are always available. Brilliant Training Centre!"
Sam Marshall, NHS. - Cisco CCNA Wireless (WIFUND) (4 days) (18/2/2019 to 21/2/2019)
"A well delivered course in a good environment that is setup for learning instructor had extensive knowledge above the slide contents. Labs were real world and added to the learning experience. Would recommend to friends and colleagues alike "
Anonymous. - Cisco CCNP (Routing & Switching) (8 days) (9/12/2018 to 16/12/2018)
"If you are committed to learn and want to develop your skills and knowledge then look no further the Firebrand. They provide everything you need to be successful...topped by an amazing instructor. Thank you Firebrand."
P.C., ACI Worldwide. - Cisco CCNP (Routing & Switching) (8 days) (9/12/2018 to 16/12/2018)
"Instructor was 5 star, knew subject inside and out."
Anonymous. - Cisco CCNP (Routing & Switching) (8 days) (9/12/2018 to 16/12/2018)
"Great instructor and course content. The other attendees really make the course. "
Elliot Sandell, York Teaching Hospitals NHS Foundation Trust. - Cisco CCNP (Routing & Switching) (8 days) (9/12/2018 to 16/12/2018)
"The communication before and after the course is second to none, you feel valued throughout the whole experience and the entire team are there to assist you however they can. The facilities themselves lend to a carefully structured environment, allowing you to concentrate entirely on the course and the free post mix and coffee/tea is a must."
Andrew Stirling. - Cisco CCNA (Routing & Switching) Certification (7 days) (3/12/2018 to 9/12/2018)
"The Firebrand training centre at Wyboston Lakes is a great place to get trained on CCNA. "
S.S.. - Cisco CCNA (Routing & Switching) Certification (7 days) (3/12/2018 to 9/12/2018)
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Andrew Whiting. - Cisco CCNA (Routing & Switching) Certification (7 days) (3/12/2018 to 9/12/2018)
"Excellent Trainer, Would Recommend"
Peter Tanser, GES. - Cisco CCNA (Routing & Switching) Certification (7 days) (3/12/2018 to 9/12/2018)
"Everything was great apart from the monitor I did the exam on. It was really poor quality."
Sean Dean, Sopra Steria. - Cisco CCNA (Routing & Switching) Certification (7 days) (26/11/2018 to 2/12/2018)
"The best way to take these exams/courses. Hard work but means you dont have to stress for weeks/months at a time."
John Noonan, Storm Technologies Ltd. - Cisco CCNA Security (IINS) (4 days) (30/10/2018 to 2/11/2018)
"A very hard and intense course but delivered in a professional and structured way. Maybe a bit too much information to be completed across an entire week (would have preferred to spread the two elements over separate weeks) but otherwise excellent."
Martin Daley, Eventura Ltd. - Cisco CCNA (Routing & Switching) Certification (7 days) (6/8/2018 to 12/8/2018)
"If you're just starting out in life Firebrand is a perfect stepping stone to start your career, you get support from start to exam."
Sam Perry, Sussex Community Dermatology Service. - Cisco CCNA (Routing & Switching) Certification (7 days) (8/10/2018 to 14/10/2018)
"A huge amount of material to cover in the time, but was done excellently. Thanks. "
P.S., Atkins. - Cisco ICND1 (CCENT) (4 days) (8/10/2018 to 11/10/2018)
"The Firebrand trainers are very knowledgeable and can explain highly complex information so it is easy to understand."
Matthew Sullivan. - Cisco CCNP (Routing & Switching) (8 days) (16/9/2018 to 23/9/2018)
"The CCNP Route and Switch training course was a good experience, as this was my first boot camp. Instructor was very knowledgeable and went above and beyond to make sure that we were ready for the exam but also techniques we can use everyday with our jobs. I would definitely recommend this training facility for training."
Anonymous. - Cisco CCNP (Routing & Switching) (8 days) (16/9/2018 to 23/9/2018)
"Great course, a lot of information to take in within 8 days it could probably be extended by an additional day or two."
Anonymous. - Cisco CCNP (Routing & Switching) (8 days) (16/9/2018 to 23/9/2018)
"The staff at firebrand have been absolutely fantastic and have been really great in organising the exam and making sure we following procedure. I will be returning for the CCNP and already have the CCDA booked in November. I would like to thank Firebrand for helping my learning aid and I will definitely be returning. In addition to this the stay has been an overall pleasure."
Jon Legg, NHS. - Cisco ICND2 (CCNA) (3 days) (15/6/2018 to 17/6/2018)
"I would recommend Firebrand Training - course was intense, well instructed and information rich. Compared to when I started the course, I feel so much more knowledgeable and confident about networking topics."
J.W., Dana Petroleum,=. - Cisco CCNA (Routing & Switching) Certification (7 days) (11/6/2018 to 17/6/2018)
"Great facilities! Great instructors! Great material! They definitely prepare you for the exam. "
Caroline Walters, Atkins. - Cisco ICND1 (CCENT) (4 days) (11/6/2018 to 14/6/2018)
"Good environment to work in, but be prepared to work hard when you get here."
Mark Stevens, JEM Solutions IT Ltd.. - Cisco CCNA Security (IINS) (4 days) (8/5/2018 to 11/5/2018)
"Firebrand manage to compress long term training into a very short time and do it effectively. The quality and subject knowledge of the training staff is the main reason for this."
Lee Farrow, PX Limited. - Cisco CCNA (Routing & Switching) Certification (7 days) (16/4/2018 to 22/4/2018)
"As usual, its been a great place to learn and (re-)certify... everything's organised for us, all we need to do is learn. The course is presented with the right focus on the points that matter and plenty of time given for hands-on practical labs to fully understand the topics. And - we even had sunshine this week!"
Steven Tremayne, Honeywell. - Cisco CCNA (Routing & Switching) Certification (7 days) (16/4/2018 to 22/4/2018)
"Despite the exhausting days, I think this intensive course is better than spreading it out over 2 months.
The Firebrand trainer was very professional. "
Regin Jørgensen, Zitcom A/S. - Cisco CCNA (Routing & Switching) Certification (7 days) (16/4/2018 to 22/4/2018)
"Training as usual was very good, instructor was very knowledgeable of the subject matter "
Anonymous - Cisco CCNA (Routing & Switching) Certification (7 days) (16/4/2018 to 22/4/2018)
"Great course, very fast pace and hard work but worth it.
Very knowledgeable instructor. "
Scott Rose, Oxford University. - Cisco CCNA (Routing & Switching) Certification (7 days) (16/4/2018 to 22/4/2018)
"This has been a really enjoyable experience."
Daniel Baines, Fluid(EM) Ltd. - Cisco ICND1 (CCENT) (4 days) (16/4/2018 to 19/4/2018)
"The instructor's delivery of the course material was excellent and the staff on site were very helpful. "
Ryan Osborne, Cumbria Partnership NHS FT. - Cisco ICND1 (CCENT) (4 days) (16/4/2018 to 19/4/2018)
"I've studied at Firebrand Training several times now and I've never failed an exam."
D.M., Systems IT. - Cisco CCDA (Design) (3 days) (4/4/2018 to 6/4/2018)
"The instructor was fantastic and helped expand my knowledge of Cisco via the ICND 1 course. "
David McGregor, Leidos. - Cisco ICND1 (CCENT) (4 days) (5/2/2018 to 8/2/2018)
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K.O.. - Cisco CCNP (Routing & Switching) (8 days) (25/2/2018 to 4/3/2018)
"The Cisco instructor is exceptionally knowledgeable and patient. The quality of training is second to none, but you need to arrive prepared to work your socks off!"
L.S.. - Cisco CCNA (Routing & Switching) Certification (7 days) (11/12/2017 to 17/12/2017)
"My experience at firebrand was nothing less than awesome. Firebrand gave me a new perspective and built my confidence. I will definitely recommend them."
Nathaniel Brefo, Kosmos Energy. - Cisco CCNA (Routing & Switching) Certification (7 days) (23/10/2017 to 29/10/2017)
"Though the days are long and you need to put the work in, the staff were very helpful, Instructor fast but took time to explain and was very approachable. "
Chris Peacock. - Cisco CCNA (Routing & Switching) Certification (7 days) (23/10/2017 to 29/10/2017)
"Firebrand are an excellent training provider. Each time I attended my knowledge and skill base improve significantly, highly recommended."
Ryan Ciaraldi, NECS. - Cisco CCNP (Routing & Switching) (8 days) (15/10/2017 to 22/10/2017)
"I liked the efficiency of the training program, which provided training material, classrooms, equipment and facilities to effectively complete training in the most rapid and efficient way. The instructor is very knowledgeable, experienced, aware and helpful."
Akram Seyam. - Cisco CCDP Fast Track (ARCH) (3 days) (18/9/2017 to 20/9/2017)
"Dave has taught me in 8 days more about routing & switching networks than 19 years of running mid sized (500 user, multi site) corporate Cisco networks. The trainers are a priceless asset to firebrand. I wont hesitate to come back and do my CCNP."
Mark Boardman. - Cisco CCNA (Routing & Switching) Certification (7 days) (4/9/2017 to 10/9/2017)
"Best training on market. Everything clear explained and friendly trainer with big passion and flexibility. "
A.C., Adler and Allan Ltd. - Cisco CCNA (Routing & Switching) Certification (7 days) (4/9/2017 to 10/9/2017)
"Fantastic instructor, teaching methods are second to none."
Anthony Cummings. - Cisco CCNA (Routing & Switching) Certification (7 days) (4/9/2017 to 10/9/2017)
"The instructor was excellent and was able to transfer his knowledge in a simple, clear and efficient manner. The infrastructure and logistics setup around the course and the exam is also spot on. We know that when we come for a training, we can focus solely on that without having to worry about the other things."
Anonymous - Cisco ICND2 (CCNA) (3 days) (11/8/2017 to 13/8/2017)
"A lot harder than i thought it would be but the scope of knowledge I gained was incredible. Great instructor, be prepared for long days!"
Ashley Carrigan, AJW Aviation. - Cisco CCNA (Routing & Switching) Certification (7 days) (7/8/2017 to 13/8/2017)
"Rapid training, great instructors with plenty of support."
Scott Beal, amatis Networks. - Cisco CCNA Security (IINS) (4 days) (31/7/2017 to 3/8/2017)
"Great instructors with great practical knowledge."
Anonymous - Cisco CCDA (Design) (3 days) (17/7/2017 to 19/7/2017)
"I have attended many courses with Firebrand and always enjoy the quality of teaching!"
Anonymous - Cisco CCNP Security (14 days) (26/6/2017 to 9/7/2017)
"Training here is a very high standard with the tutor going into granular detail on each subject. Not only did we go through course material, we went through how these are applied into the day to day running of a business. New skills here will be taken back and implemented into my working environment."
Richard Smith , Redcare 5G. - Cisco CCNP (Routing & Switching) (8 days) (25/6/2017 to 2/7/2017)
"Great course, Tutor and facilities."
Michael Armstrong , NECS. - Cisco CCNP (Routing & Switching) (8 days) (25/6/2017 to 2/7/2017)
"I had a great learning experience with Firebrand, all staff were very polite and helpful. I'd train again with them, highly recommended."
Stacey Gribble, Expro Group Ltd. - Cisco CCNA (Routing & Switching) Certification (7 days) (14/4/2017 to 20/4/2017)
"Firebrand is an amazing company which I would recommend to anyone willing to learn within their fields of interest.
The knowledge of my teacher was second to none and the staff around are very helpful, polite and welcoming.
S.B, RTF Networks. - Cisco CCNA (Routing & Switching) Certification (7 days) (6/3/2017 to 11/3/2017)
"A tough course delivered with seasoned experience by our instructor who knew not only the subject inside out but the best way to present it to relative novices like myself. I will take a lot away from this course and hopefully be able to build on the knowledge gained."
Karl Mardell, Premier Systems IT. - Cisco CCNA (Routing & Switching) Certification (7 days) (6/2/2017 to 11/2/2017)