Looking for Global training? Go to https://firebrand.training/en or stay on the current site (Norge)
This course describes the features of Dynamics CRM 2016 Customer Service functionality.
The course describes various business scenarios and how the customer service functionality can be employed within different organisations.
The course describes the case management process and how the supporting functionality can be used to aid in the creation and resolution of customer issues, complaints and requests.
Queue and SLA management are key topics covered.
New functionality available with Dynamics CRM 2016 such as FieldOne, ADXStudios, Parature, Unified Service Desk, Voice of the Customer (Surveys) are explained. Finally the various reporting options are discussed.
You'll sit the following exam at the Firebrand Training Centre, covered by your Certification Guarantee:
Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.
Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.
Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.
Firebrand recommend you have:
Vi har lært opp 134.561 personer på 12 år. Vi ba dem om å anmelde vår akselererte opplæring. Akkurat nå har 96,41% angitt at Firebrand overgikk forventningene:
"The training for PL-100 is an intense course, jam-packed with references, resources delivered by a super knowledgeable instructor. Would recommend having a sound base knowledge of Microsoft Power Platform before attending. MS Learn provides topics for PL-100 and also a study guide for the exam which is very useful when preparing for exam."
Jessica Brooks, Kenvue. (3/1/2024 (Onsdag) til 4/1/2024 (Torsdag))
"Training facilities were great and the hotel onsite is nice."
Anonymous. (18/12/2023 (Mandag) til 20/12/2023 (Onsdag))
"It''s the best way to learn without any distraction. Training, eat, sleep, shower."
Anonymous. (13/12/2023 (Onsdag) til 15/12/2023 (Fredag))
"When learning with Firebrand, everything is taken care of for you. This allows you to pour everything into absorbing and understanding your course content amongst peers."
ML, Griggster Limited. (3/10/2023 (Tirsdag) til 6/10/2023 (Fredag))
"Perfect instructor with much knowledge and the ability to bring it to the people. Thank you. The topic is huge but I would have expected a little bit more working together in the system."
Reinhard Decker, VAT Vakuumventile AG. (10/10/2023 (Tirsdag) til 13/10/2023 (Fredag))
Start |
Slutt |
Kapasitet |
Plass |
Registrer deg |
---|---|---|---|---|
19/2/2024 (Mandag) |
23/2/2024 (Fredag) |
Ferdig - Gi tilbakemelding |
- |
|
24/6/2024 (Mandag) |
28/6/2024 (Fredag) |
Venteliste |
Landsdekkende |
|
5/8/2024 (Mandag) |
9/8/2024 (Fredag) |
Begrenset kapasitet |
Landsdekkende |
|
16/9/2024 (Mandag) |
20/9/2024 (Fredag) |
Ledige plasser |
Landsdekkende |
|
28/10/2024 (Mandag) |
1/11/2024 (Fredag) |
Ledige plasser |
Landsdekkende |
|
9/12/2024 (Mandag) |
13/12/2024 (Fredag) |
Ledige plasser |
Landsdekkende |
|