ISO 20000 Lead Auditor - Bare 3 dager

Hvorfor

Hva sier kundene våre?

"Bra gjennomføring, alt tilrettelagt og god foredragsholder med nyttig faklig innhold."
K.W:, Acando AS - Microsoft Dynamics AX 7 What’s New – Azure and Lifecycle Services (2 dager), 20/6/2016 til 21/6/2016

Her er 8 grunner til hvorfor du skal gjennomføre ditt ISO 20000 hos Firebrand Training:

Finn ut hvordan vi raskt hjelper deg med å lære nye ferdigheter

  1. Du blir utdannet og sertifisert på bare 3 dager. Hos oss får du din utdanning og sertifisering på rekordtid, en sertifisering du også gjennomfører der og da som en integrert del av den intensive, akselererte utdanningen.
  2. Alt er inkludert. Et engangsbeløp dekker alt kursmaterial, eksamen, kost og losji og tilbyr den mest kostnadseffektive måten å gjennomføre ditt ISO 20000 kurs og sertifisering på. Og dette uten noen uannonserte ytterligere kostnader.
  3. Du klarer sertifiseringen første gangen eller kan gå kurset om igjen kostnadsfritt. Det er vår garanti. Vi er sikre på at du vil klare din ISO 20000 sertifisering første gangen. Men skulle du mot formodning ikke gjøre det kan du innen et år komme tilbake og kun betale for eventuelle overnattinger og din eksamen. Alt annet er gratis.
  4. Du lærer deg mer.Tradisjonelle utdanningsdager varer fra kl. 09.00 til 16.00 med lange lunsj- og kaffepauser. Hos Firebrand Training får du minst 12 timers effektiv og fokusert kvalitetsutdanning hver dag sammen med din instruktør, uten private eller arbeidsrelaterte, forstyrrende momenter.
  5. Du lærer deg ISO 20000 raskere. Vi kombinerer de tre innlæringsmetodene (Presentasjon |Øving| Diskusjon) slik at vi gjennomfører kurset på en måte som sikrer at du lærer deg raskere og lettere.
  6. Du er i sikre hender.Vi har utdannet og sertifisert 68.075 personer, vi er partner med alle de store navn i bransjen og vi har vunnet atskillige utmerkelser, bla. a. "Årets Learning Partner 2010, 2011, 2012, 2013 og 2015” fra Microsoft Danmark og med en vekst på 1430 % siden 2009 er vi årets Gazelle prisvinner på Sjælland, Danmark.
  7. Du lærer deg ikke bare teorien. Vi har videreutviklet ISO 20000 kursen og tilbyr flere praktiske øvelser og sikrer på den måten, at du kan bruke dine ferdigheter for å løse daglige praktiske problemstillinger.
  8. Du lærer av de beste. Våre instruktører på ISO 20000 er de beste i bransjen og tilbyr en helt unik blanding av kunnskap, praktisk erfaring og pasjon for å lære bort.

Er du klar for kurset? Ta en GRATIS test for å måle og vurdere kunnskapsnivået ditt.

Hva

Accelerated ISO training, ISO course and ISO certification

Get ISO 20000 Lead Auditor certified 40% faster than traditional training, on this official PECB (Professional Evaluation and Certification Board) course.

In just three days, you’ll learn how to manage a team of auditors by applying widely-recognised audit principles, procedures and techniques. Prove you have the knowledge needed to audit an IT Service Management System (ITSMS) based on the ISO 20000 standard.

You'll learn:

  • How to perform an ISO 20000 internal audit, following the ISO 19011 guidelines
  • How to perform an ISO 20000 certification audit, following the ISO 19011 guidelines and ISO 17021 specifications
  • The necessary expertise to manage an SMS audit team
  • Operation of a service management system that conforms to ISO 20000
  • The relationships between ISO/IEC 20000-1, ISO/IEC 20000-2 and ITIL

Become a certified Lead Auditor faster than anywhere else

Master audit techniques and get ISO 20000 trained in only 3-days. Prove you can conduct an audit efficiently by learning how to manage audit teams, communicate with customers and provide effective conflict resolutions.

This course has been developed in-line with:

  • ISO 20000-2: Guidelines for the implementation of an ITSMS
  • ISO 10006: Quality management systems - Guidelines for quality management in projects
  • ITIL

You'll get one year’s free membership of PECB (Professional Evaluation and Certification Board) - which usually costs around £300. You can also apply for the following certifications, depending on your level of experience:

  • Certified ISO/IEC 20000 Provisional Auditor
  • Certified ISO/IEC 20000 Auditor
  • Certified ISO/IEC 20000 Lead Auditor

Interessert? Se våre priser her eller ring oss på 21 96 61 82

Interessert? Se våre priser her eller ring oss på 21 96 61 82

Introduction to Service Management System (SMS) concepts as required by ISO 20000

  • Normative, regulatory and legal framework related to Service Management
  • Fundamental principles of Information Technology Service
  • The ISO 20000 certification process
  • Understanding an Information Technology Service Management System (SMS)
  • Detailed presentation of the clauses 4 to 10 of ISO 20000-1

Planning and Initiating an ISO 20000 audit

  • Understanding fundamental audit concepts and principles
  • Audit approach based on evidence and on risk
  • How to prepare for an an ISO 20000 certification audit
  • SMS documentation audit
  • Conducting an opening meeting

Conducting an ISO 20000 audit

  • Communication during the audit
  • Audit procedures: observation, document review, interview, sampling techniques, technical verification, corroboration and evaluation
  • Audit test plans
  • Formulation of audit findings
  • Documenting non-conformities reports

Concluding and ensuring the follow-up of an ISO 20000 audit

  • Audit documentation
  • Quality review
  • How to conducting a closing meeting and conclusion of an ISO 20000 audit
  • Evaluation of corrective action plans
  • What is the ISO 20000 Surveillance audit?
  • ISO 20000 internal audit management program

Interessert? Se våre priser her eller ring oss på 21 96 61 82

You'll sit the following exam during the course:

  • PECB Certified ISO / IEC 20000 Lead Auditor

Interessert? Se våre priser her eller ring oss på 21 96 61 82

  • Student manual - containing over 450 pages of information and practical examples.
  • Certificate - worth 31 CPE (Continuing Professional Education) credits.

Interessert? Se våre priser her eller ring oss på 21 96 61 82

We recommend that you have basic knowledge of ISO 20000, or some knowledge of IT Service Management concepts.

Interessert? Se våre priser her eller ring oss på 21 96 61 82

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Anmeldelser

Vi har lært opp 68.075 personer på 12 år. Vi ba dem om å anmelde vår akselererte opplæring. Akkurat nå har 96,73% angitt at Firebrand overgikk forventningene:

"The cours will give you core insight and best practices regarding IT security. Highly recommended."
Edvard Wikström, Ericsson. - ISO 27001 Lead Implementer (3 dager) (8/6/2016 til 10/6/2016)

"Very good experience. Talented and motivated instructor. Positive impression of Firebrand and their professionalism."
Anonym - ISO 9001 Lead Auditor (3 dager) (29/3/2016 til 31/3/2016)

"Professional attitude, good insight, highly recommendable"
Anne Bang Cruse, NNIT. - ISO 9001 Lead Auditor (3 dager) (29/3/2016 til 31/3/2016)

"Intensive & Excellent"
Anonym - ISO 9001 Lead Auditor (3 dager) (29/3/2016 til 31/3/2016)

"Experienced instructor. Intensive."
Stein Svendsen. - ISO 27001 Lead Implementer (3 dager) (22/2/2016 til 24/2/2016)

"Good teacher. Great environment for studies."
Abena Dalid , Transcendent group. - ISO 27001 Lead Implementer (3 dager) (22/2/2016 til 24/2/2016)

"Highly experienced instructor delivered above expectations."
Dan Cato , KonPro AS. - ISO 27001 Lead Implementer (3 dager) (22/2/2016 til 24/2/2016)

"Well prepared, well organized, well executed. Brilliant!"
Isabelle Nielsen . - ISO 27001 Lead Implementer (3 dager) (7/12/2015 til 9/12/2015)

"Good short course, facilities and exam policy."
Anonym - ISO 27001 Lead Auditor (3 dager) (30/11/2015 til 2/12/2015)

"The food was good, the days were long"
Darran Mear . - ISO 27001 Lead Auditor (3 dager) (30/11/2015 til 2/12/2015)

"Always good training that gives insight."
Johnny Berntsen, Calibra Consulting AS. - ISO 27001 Lead Auditor (3 dager) (30/11/2015 til 2/12/2015)

"Concentrated education"
Henrik Thomsen Jensen, Kamstrup A/S. - ISO 27001 Lead Auditor (3 dager) (30/11/2015 til 2/12/2015)

"Well organized and thoroughly helpful training. High skills of instructor"
Anonym - ISO 27001 Lead Implementer (3 dager) (14/9/2015 til 16/9/2015)

"Firebrands methods of delivering training allows me to learn fast and in a focused way. It is a very different training experience, in a very positive way."
Jimmy Johansson . - ISO 27001 Lead Implementer (3 dager) (26/5/2015 til 28/5/2015)

"It was an intense and good course"
A.L.. - ISO 27001 Lead Implementer (3 dager) (26/5/2015 til 28/5/2015)

"I really appreciated that it was possible to complete the course in only three days. Sundsgarden was a nice place, which was easy to reach from the Copenhagen airport. Having all meals and all the course material included in the fee was great!"
K.B. - ISO 27001 Lead Implementer (3 dager) (26/5/2015 til 28/5/2015)

"Firebrand courses are really fast learning."
Anonym - ISO 27001 Lead Implementer (3 dager) (26/5/2015 til 28/5/2015)

"It is hard and demanding, but Worth the effort. You really get the knowledge."
Anonym - ISO 27001 Lead Auditor (3 dager) (11/5/2015 til 13/5/2015)

"Focused learning, no distractions"
Anonym - ISO 27001 Lead Implementer (3 dager) (23/2/2015 til 25/2/2015)

"High speed learning, interesting teacher + a brease to focus during the sittings."
Marwan Yachouh , Globesoft. - ISO 27001 Lead Implementer (3 dager) (23/2/2015 til 25/2/2015)

"Its a good experience in terms of learning and teachers that know their way around the subject."
Johnny Berntsen , Calibra Consulting. - ISO 27001 Lead Implementer (3 dager) (23/2/2015 til 25/2/2015)

"It was a smoth operation, intense with a teacher with a lot of practical experience."
Anonym - ISO 27001 Lead Implementer (3 dager) (23/2/2015 til 25/2/2015)

"Excellent trainer and flawless arrangement"
Anonym - ISO 27001 Lead Implementer (3 dager) (24/11/2014 til 26/11/2014)

"Condensed, sweet, efficient."
Anonym - ISO 27001 Lead Implementer (3 dager) (15/9/2014 til 17/9/2014)

""Very competent and engaged instructor. Excellent experience""
Simon Heinsen, Devoteam A/S. - ISO 27001 Lead Implementer (3 dager) (15/9/2014 til 17/9/2014)

"Efficient training and good facilities."
Anonym - ISO 27001 Lead Implementer (3 dager) (15/9/2014 til 17/9/2014)

"Good and intensive training. Very good facilities."
Anonym - ISO 27001 Lead Implementer (3 dager) (2/6/2014 til 4/6/2014)

"I enjoyed my training with Firebrand and recommend it to anyone who is looking for intensive training."
Bo Stison , Zitcom. - ISO 27001 Lead Auditor (3 dager) (26/5/2014 til 28/5/2014)

"Informative course in short time"
Anonym - ISO 27001 Lead Implementer (3 dager) (23/9/2013 til 25/9/2013)

"Good training full of anecdotal support based on real World experience made the training relevant."
Anonym - ISO 27001 Lead Implementer (3 dager) (22/4/2013 til 24/4/2013)

"Intensive - Great"
Theresia Bäcklin, Ninta AB. - ISO 27001 Lead Auditor (3 dager) (15/4/2013 til 17/4/2013)

"Very valuable training with an experienced instructor"
Nils Hembre, Primesource AS. - ISO 27001 Lead Auditor (3 dager) (15/4/2013 til 17/4/2013)

"Intense - and very valuable training"
Anonym, Atea - ISO 27001 Lead Implementer (3 dager) (12/11/2012 til 14/11/2012)

"Nice intense course"
Michael c.w. hansen , Danish Defense. - ISO 27001 Lead Auditor (3 dager) (19/3/2012 til 21/3/2012)

"An exact match between expected and delivered."
Jarkko Aula , Sofigate. - ISO 27001 Lead Auditor (3 dager) (19/3/2012 til 21/3/2012)

"Nice intense course!!"
Michael Winther , Danish Defence. - ISO 27001 Lead Auditor (3 dager) (19/3/2012 til 21/3/2012)

"Good training. I have learned very much in a short time."
Frank Lute. - ISO 27001 Lead Implementer (3 dager) (19/11/2018 til 21/11/2018)

"I really enjoyed participating and having selected Firebrand for my ISO22301La training. Firebrand provides a full service all inklusive training withhotel, food, drinks and training which helped me to focus on the course material. Thank you Firebrand!"
Anonym, SAP - ISO 22301 Lead Auditor (3 dager) (22/10/2018 til 24/10/2018)

"Very good trainer - very knowledgeable and experienced. Maintained my interest throughout the course. Good mix of attendees from various backgrounds, too. "
Craig Jameson, HM Passport Office. - ISO 27001 Lead Auditor (3 dager) (18/4/2018 til 20/4/2018)

"This is the second course I have attended at Firebrand. They provide excellent training without large amounts of time out of the office!"
Chris Ward, Purple Wombat Security. - ISO 27001 Lead Implementer (3 dager) (26/3/2018 til 28/3/2018)

"I really enjoyed my training at Firebrand. It was very engaging and interactive with very friendly and approachable staff"
Jamie Scott, Nissan. - ISO 27001 Foundation (2 dager) (25/1/2018 til 26/1/2018)

"I would recommend the accelerated training with Firebrand. It was comprehensive and well structured with good facilities at the training centre. "
Chris Porton. - ISO 27001 Lead Auditor (3 dager) (2/10/2017 til 4/10/2017)

"Every time we come to Firebrand we always have a brilliant time learning & making new friends."
Amy Hooper. - ISO 27001 Lead Auditor (3 dager) (2/10/2017 til 4/10/2017)

"A repeat customer due to Firebrands well structured, expertly delivered and fun training."
Chris Green, Evasec Ltd. - ISO 27001 Lead Auditor (3 dager) (5/7/2017 til 7/7/2017)

""Wonderful. The instructor was excellent and very comprehensive.""
Anonym - ISO 27001 Lead Auditor (3 dager) (5/7/2017 til 7/7/2017)

"Im really pleased I chose Firebrand above other options to complete my ISO27LI course. The trainer was fantastic. The Firebrand facilities and team are perfect for creating a relaxed environment to learn in."
Samantha Spiro. - ISO 27001 Lead Implementer (3 dager) (3/5/2017 til 5/5/2017)

"Well organised, enthusiastic trainer in a nice environment with great food!"
Josh Evans, Anglian Water. - ISO 27001 Lead Implementer (3 dager) (3/5/2017 til 5/5/2017)

"Intense course and a lot of information covered. Pace was good and examples made the course interesting to listen to."
Anonym - ISO 22301 Lead Implementer (3 dager) (20/3/2017 til 22/3/2017)

"Everything fits perfectly together, competence and learning enviroment, would do it at any time again."
Anonym - ISO 22301 Lead Implementer (3 dager) (20/3/2017 til 22/3/2017)

"Iso training has been interesting and given me new insight. The intense learning experience is truly amazing and gives value for money. "
Diana Hierbæk, Region Hovedstaden. - ISO 27001 Lead Auditor (3 dager) (4/1/2017 til 6/1/2017)

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