ITIL® - V3 Managers Bridge

Varighet

Varighet:

Bare 4 dager

Metode

Metode:

klasserommet / på nett / Hybrid

Neste dato

Neste dato:

27/9/2021 (Mandag)

Overview

Note: The ITIL V3 Managers Bridge exam has been discontinued. You will learn the curriculum on this course, but not gain a certification.

The Information Technology Infrastructure Library (ITIL) is a customizable framework of good practices designed to promote quality computing services in the information technology (IT) sector. As an IT Service Management (ITSM) framework, ITIL provides a systematic approach to the provisioning and management of IT services, from inception through design, implementation, operation and continual improvement. The processes identified and described within ITIL are supplier and platform independent and apply to all aspects of IT infrastructure. Since the mid 1990s, ITIL has been generally considered a de facto international standard for IT Service Management.

The ITIL Managers Bridge certification is aimed at individuals who already hold the Manager's Certificate in IT Service Management at an earlier ITIL version, who wish to obtain the ITIL Expert in IT Service Management, thereby demonstrating their knowledge of ITIL V3.

This qualification will bridge the gap between the ITIL Manager’s Certificate in IT Service Management and the ITIL Expert in IT Service Management.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The ITIL® courses on this page are offered by Thynk ATO of AXELOS Limited. ITIL® is a registered trade mark of AXELOS Limited. All rights reserved.

Her er 8 grunner til hvorfor du skal gjennomføre ditt ITIL V3 Manager hos Firebrand Training:

  1. Du blir utdannet på bare 4 dager. Hos oss får du din utdanning på rekordtid.
  2. Alt er inkludert. Et engangsbeløp dekker alt kursmaterial, kost og losji og tilbyr den mest kostnadseffektive måten å gjennomføre ditt ITIL V3 Manager kurs på. Og dette uten noen uannonserte ytterligere kostnader.
  3. Du lærer deg mer.Tradisjonelle utdanningsdager varer fra kl. 09.00 til 16.00 med lange lunsj- og kaffepauser. Hos Firebrand Training får du minst 12 timers effektiv og fokusert kvalitetsutdanning hver dag sammen med din instruktør, uten private eller arbeidsrelaterte, forstyrrende momenter.
  4. Du lærer deg ITIL V3 Manager raskere. Vi kombinerer de tre innlæringsmetodene (Presentasjon |Øving| Diskusjon) slik at vi gjennomfører kurset på en måte som sikrer at du lærer deg raskere og lettere.
  5. Du er i sikre hender.Vi har utdannet og sertifisert 106.662 personer, vi er partner med alle de store navn i bransjen og vi har vunnet atskillige utmerkelser, bla. a. "Årets Learning Partner 2010, 2011, 2012 og 2013” fra Microsoft Danmark og med en vekst på 1430 % siden 2009 er vi årets Gazelle prisvinner på Sjælland, Danmark.
  6. Du lærer deg ikke bare teorien. Vi har videreutviklet ITIL V3 Manager kursen og tilbyr flere praktiske øvelser og sikrer på den måten, at du kan bruke dine ferdigheter for å løse daglige praktiske problemstillinger.
  7. Du lærer av de beste. Våre instruktører på ITIL V3 Manager er de beste i bransjen og tilbyr en helt unik blanding av kunnskap, praktisk erfaring og pasjon for å lære bort.

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Benefits

Having proof of your skills and knowledge gives you the edge over other candidates when applying for a job. An ITIL V2-V3 Managers Bridge Training Course provides a systematic and professional approach to the management of IT service provision and leads to the ITIL Version 3 Expert Diploma.

Adopting its guidance can provide benefits such as:

  • Improved IT services through the use of proven best practice processes
  • Improved customer satisfaction through a more professional approach to service delivery
  • Standards and guidance
  • Improved productivity
  • Improved use of skills and experience

Certification provides companies with skilled employees, leading to:

  • Maximized efficiencies in recruiting, hiring, training and promoting employees
  • Operational improvements and greater efficiencies organization-wide
  • Reducing costs through the greater efficiencies
  • Improved delivery of third party services through the specification of ITIL or ISO/IEC 20000 as the standard for service delivery in services procurements
  • Increased productivity as certified professionals are able to perform at Accepted industry standards

Who should earn an ITIL Version 3 Expert Diploma?

An ITIL V2-V3 Managers Bridge Training Course is important for all types of IT - and IT related professionals, for recent career starters and business professionals to experienced and certified IT professionals who want to optimise the IT Service Management. This course leads to the ITIL Version 3 Expert Diploma which demonstrates to the world that you have achieved the current pinnacle of ITIL expertise.

ITIL is aimed at:

  • IT service providers
  • IT directors and managers
  • CIOs

It will also benefit:

  • Business managers
  • Customers & end-users involved in building good relationships with their IT service providers
  • Plus any organisation that depends on IT Services

The ITIL Version 2 – 3 Managers Bridge provides the student with an introduction and detailed description of the Lifecycle approach to IT Service Management. It commences with an introduction to the lifecycle then leads the student through each of the lifecycle phases:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

Please Note

On site testing not included for GIAC, CREST or ITIL Managers and Revision Certification Courses

Curriculum

Firebrand Training provides thorough instructor-led training to ensure that you learn the fundamentals, obtain hands-on skills and earn your certification. You will emerge able to immediately apply your new knowledge in your career environment.

Course Materials

Students attending this blended-learning program will receive a robust set of course materials that caters to each of the three primary individual learning-intake styles (auditory, visual, and kinaesthetic-tactual) - critical for a successful accelerated learning experience.

Daily lectures, practical assignments and instructor driven discussions are supplemented by a combination of:

  • Accredited Program Courseware - developed to address the unique demands of accelerated learners

Module Description

The ITIL Version 2 – 3 Managers Bridge provides the student with an introduction and detailed description of the Lifecycle approach to IT Service Management. It commences with an introduction to the lifecycle then leads the student through each of the lifecycle phases:

  • Service Strategy
  • Service Transition
  • Service Design
  • Service Operation
  • Continual Service Improvement

This course also provides the student with an appreciation of the differences between the two versions and the processes and functions that have been added to the curriculum.

Time Table

  • Introduction
  • Service Mgt as a practice
  • Service Lifecycle
  • Homework
  • Service Strategy
  • Lunch
  • Exercises
  • Service Design (1)
  • Exercises
  • Homework
  • Review
  • Service Design (2)
  • Exercises
  • Service Transition (1)
  • Lunch
  • Exercises
  • Service Transition (2)
  • Exercises
  • Homework
  • Review
  • Service Operation (1)
  • Exercise
  • Lunch
  • Service Operation (2)
  • Exercise
  • Continual Service Improvement (1)
  • Homework
  • Review
  • Continual Service Improvement (2)
  • Exercise
  • Lunch
  • Technology and Architecture
  • Revision
  • Exam

Detail

Service Mgt as a practice

The purpose of this unit is to enable the candidate fully understand the value of ITSM Good Practice and to be capable of defining and describing a Service and the concept of Service Management as a practice.

Service Lifecycle

The purpose of this unit is to help the candidate to fully understand the Service Lifecycle and explain the objectives and business value for each phase in the lifecycle.

Service Strategy

The purpose of Service Strategy is to help organisations think and act in a strategic manner. The achievement of strategic goals or objectives requires the use of strategic assets and the guidance shows how to transform service management into a strategic asset.

Service Design

The purpose of Service Design is to ensure that for new or changed services, to be introduced into the live environment, that the resulting service will meet the business requirements. A holistic approach is taken to design to ensure that both current and future requirements are met. Therefore Service Design is not done in isolation and impact, costs and timescales are also considered in the overall design. All functional, operational and managerial aspects are considered from the outset.

Service Transition

The purpose of Service Transition is to set customer expectations on when the service will be available, what it will contain and coordinate training of the users if required. It also enables the business change project or customer to integrate a release into their business processes and services and to reduce variations in the predicted and actual performance of the transitioned services and ensure that the service can be used in accordance with the requirements and constraints.

Service Operation

The strategic objectives are realised in the Service Operation lifecycle phase. Service Operation will deliver and manage the services ensuring robust end to end operational practices are in place. This lifecycle phase is responsible for the management of technology in order to provide responsive and stable services.

Continual Service Improvement

The purpose and goals of Continual Service Improvement (CSI) are to continually review, analyse and make recommendations on improvement opportunities in each lifecycle phase:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

In addition, CSI needs to review and analyse Service Level Achievements and identify and implement individual activities to improve IT service quality and improve the efficiency and effectiveness of the enabling ITSM processes.

As a result, the organisation will improve cost effectiveness of delivering IT services without sacrificing customer satisfaction and ensure applicable quality management methods are used to support continual improvement activities.

Exam Track

Note: The ITIL V3 Managers Bridge exam has been discontinued. You will learn the curriculum on this course, but not gain a certification.

What's Included

Official Thynk Courseware

  • Official Thynk Courseware is supplied

Prerequisites

This qualification is ONLY available to candidates who already hold the Manager’s Certificate in IT Service Management (Version 1 or Version 2). The examination has been written on the basis that in preparing for the examination all candidates will have attended an accredited training course and will have read the ITIL Service Lifecycle Practices core guidance which includes:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement
  • Introduction to the Service Lifecycle (Optional but recommended)

Students who are successful in the accelerated Certification course should also possess:

  • 6-24 months of experience in an IT Service Management environment
  • Responsibility for taking substantial technical decisions affecting the support or delivery of IT services
  • The ability to communicate effectively with managers, subordinates, colleagues, users and customers at all levels of seniority

Anmeldelser

Vi har lært opp 106.662 personer på 12 år. Vi ba dem om å anmelde vår akselererte opplæring. Akkurat nå har 96,66% angitt at Firebrand overgikk forventningene:

"I went into this a little apprehensive about how the mix of online students and in class student would work, but I felt it was handled excellently. The material and trainer were both fantastic and I will most definitely return again should the opportunity arise."
Daniel Pierce, Legal and General. (12/8/2021 (Torsdag) til 13/8/2021 (Fredag))

"The instructor was great and went through everything clearly and was very approachable. The course material was broken down into manageable parts."
Michael Burrow, EK Services. (12/8/2021 (Torsdag) til 13/8/2021 (Fredag))

"Very well presented and explained course. The instructor made the course very enjoyable, easy to follow and understand, as well as making everyone feel welcome."
Michael Walters, Busy Bees Nurseries. (12/8/2021 (Torsdag) til 13/8/2021 (Fredag))

"Good course, excellent documentation. At first, I was concerned that online training would not be as good as face to face in class, but it was as good, if not a better experience. Thanks!"
GB, Project EU. (20/7/2021 (Tirsdag) til 21/7/2021 (Onsdag))

"The trainer was very informative without going into too much detail and provided good examples and a good amount of interaction."
A.S., Itec Group LTD. (4/3/2021 (Torsdag) til 5/3/2021 (Fredag))

Kursdatoer

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Slutt

Kapasitet

Plass

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24/5/2021 (Mandag)

27/5/2021 (Torsdag)

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27/9/2021 (Mandag)

30/9/2021 (Torsdag)

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8/11/2021 (Mandag)

11/11/2021 (Torsdag)

Begrenset kapasitet

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20/12/2021 (Mandag)

23/12/2021 (Torsdag)

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31/1/2022 (Mandag)

3/2/2022 (Torsdag)

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14/3/2022 (Mandag)

17/3/2022 (Torsdag)

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