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21 96 61 82
SAP® - Certified Application Associate - CRM Fundamentals
Overview
The SAP® Certified Application Associate – CRM Fundamentals course will help you improve your SAP® Customer Relationship Management skills. You will take the official SAP® exam, and gain the SAP® Certified Application Associate – Customer Relationship Management certification.
The SAP® CRM certification will prove your understanding of SAP® CRM basics and navigation. You’ll learn about:
- Master data
- Organisational management
- Product management
- Transactional processing
- Sales
- Marketing
- Customer service
- Middleware setup and maintenance
- Billing
- Pricing
- Interaction channels
- CRM reporting
And you will become a SAP® Certified Application Associate in CRM Fundamentals with SAP® CRM 7.0. You'll be able to manage your company's SAP® CRM, and gain the necessary skills for roles such as: SAP® CRM consultant, project team member, analyst or trainer.
Note: SAP® is a registered trademark of SAP® AG. Firebrand Training Limited is not affiliated or related to any division or subsidiary of SAP® AG
Four reasons why you should sit your SAP® CRM course with Firebrand Training
- You'll be SAP® CRM trained and certified faster. Learn more on this 10-day accelerated course. You'll get at least 12 hours a day of quality learning time in a distraction-free environment
- Your SAP® CRM course is all-inclusive. One simple price covers all course materials, exams, accommodation and meals – so you can focus on learning
- Pass SAP® CRM first time or train again for free. Your expert instructor will deliver our unique accelerated learning methods, allowing you to learn faster and be in the best possible position to pass first time. In the unlikely event that you don't, it's covered by your Certification Guarantee
- Study SAP® CRM with an award-winning training provider. We've won the Learning and Performance Institute's "Training Company of the Year" three times. Firebrand is your fastest way to learn, with 134.561 students saving more than one million hours since 2001
Curriculum
Overview Of the SAP CRM Solution
- Fundamentals and Architecture
- CRM Modules
- Implementing & Operating SAP CRM
- CRM Customising Fundamentals
- CRM Basic Data
- CRM Business Transactions
- Process Controls and Determination
- Billing
CRM Middleware
- CRM Admin Console
- Messaging Bdoc
- Data loading
- Data flow
- XIF and External Systems
- BW Adaptor
- Groupware Adaptor
- Field Applications
CRM User Interface
- SAP UI Overview and Concepts
- Customising Business roles, Navigation bars and Transaction launchers
- Architecture
- UI Config
- Application Enhancement Tool including Easy enhancement Workbench
- Component Enhancement concepts
- Configuration of Skin
Exam Track
You'll sit the following exam:
- SAP® Certified Application Associate - CRM Fundamentals with SAP® CRM 7.0 Ehp1 (Code: C_TCRM20_71)
What's Included
Included:
- SAP® course material
- Official SAP® Press book: "SAP® CRM Web Client Customizing and Development"
Your accelerated course includes:
- Accommodation *
- Meals, unlimited snacks, beverages, tea and coffee *
- On-site exams **
- Exam vouchers **
- Practice tests **
- Certification Guarantee ***
- Courseware
- Up-to 12 hours of instructor-led training each day
- 24-hour lab access
- Digital courseware **
- * For residential training only. Accommodation is included from the night before the course starts. This doesn't apply for online courses.
- ** Some exceptions apply. Please refer to the Exam Track or speak with our experts
- *** Pass first time or train again free as many times as it takes, unlimited for 1 year. Just pay for accommodation, exams, and incidental costs.
Prerequisites
The following are beneficial, though not necessary:
- Experience of working with, or implementing, a SAP® Customer Relationship Management/CRM system or other enterprise CRM system
- Understanding of customer account management and the business principles involved, such as customer transaction processing, customer pricing and customer billing
- Understanding of the business processes involved in customer relationship management, including the areas of customer sales, customer marketing, customer services and customer analytics and reporting
- Familiarisation with web client user interfaces for customers, or similar applications, and the business processes and functionality involved
- Familiarisation with customer relationship management principles such as customer interaction and customer interaction channels, including channel partner management
- Familiarisation with the concept of customer relationship types, such as business partners
Are you ready to get certified in record time?
We interview all applicants for the course on their technical background, degrees and certifications held, and general suitability. If you get through this screening process, it means you stand a great chance of passing.
Firebrand Training is an immersive training environment. You must be committed to the course. The above prerequisites are guidelines, but many students with less experience have other background or traits that have enabled their success in accelerated training through Firebrand Training.
If you have any doubts as to whether you meet the pre-requisites please call 21 96 61 82 and speak to one of our enrolment consultants, who can help you with a training plan.
Reviews
We've currently trained 134.561 students in 12 years. We asked them all to review our Accelerated Learning. Currently,
96,41% have said Firebrand exceeded their expectations:
"I had a great time. The instructor is very knowledgeable and his training is on point. Two exams in 2 days is a lot. But he makes it doable."
Juan van Gom, Ministry of Defense Netherlands. (19/1/2024 (Friday) to 21/1/2024 (Sunday))
"Detailed and thorough training in a great environment."
Anonymous, SYP. (8/1/2024 (Monday) to 12/1/2024 (Friday))
"I attended the Cyber Crime Foundation course with very little knowledge.. The instructor was fantastic, explained subjects in depth and allowed a good amount of time for questions. I came away with lots of knowledge ready to use what I''ve learnt in my day-to-day role."
JS. (8/1/2024 (Monday) to 12/1/2024 (Friday))
"I very much enjoyed the training! It is a must for police officers new to Cyber Crime Units and is delivered at a good pace. Very good trainer with exceptional knowledge and enthusiasm."
Steve Lloyd, West Mercia Police. (8/1/2024 (Monday) to 12/1/2024 (Friday))
"I have really enjoyed the course, although I have been a self-professed nerd for many years, there was still some knowledge I took from this course. The tutorials on practical applications is something I will take away and use."
Joseph Ingram-Gettins, West Midlands Police. (8/1/2024 (Monday) to 12/1/2024 (Friday))
Course Dates
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Start |
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Location |
Book now |
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19/2/2024 (Monday) |
28/2/2024 (Wednesday) |
Finished - Leave feedback |
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24/6/2024 (Monday) |
3/7/2024 (Wednesday) |
Wait list |
Nationwide |
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5/8/2024 (Monday) |
14/8/2024 (Wednesday) |
Limited availability |
Nationwide |
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16/9/2024 (Monday) |
25/9/2024 (Wednesday) |
Open |
Nationwide |
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28/10/2024 (Monday) |
6/11/2024 (Wednesday) |
Open |
Nationwide |
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9/12/2024 (Monday) |
18/12/2024 (Wednesday) |
Open |
Nationwide |
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