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Get the skills and knowledge you need to become a Microsoft Dynamics 365 for Customer Service Functional Consultant on this accelerated and official 2-day course.
In the process of becoming a Dynamics 365 for Customer Service Functional Consultant, you'll learn how to build and implement CX solutions that are fast and agile. You'll also learn to leverage AI that drive actionable insights and anticipate customer needs.
Your expert Microsoft Certified Trainer will immerse you in official curriculum and hands-on practical labs. You will learn and retain information 40% faster through our Lecture | Lab | Review technique.
At Firebrand, we were awarded the Microsoft Solutions Partner for Business Applications badge in recognition of our expertise in delivering quality solutions in this specialised business area.
Become a certified Customer Service Functional Consultant in 2 days as you cover the following topics:
You will be prepared for and sit exams MB-230 at the Firebrand Training Centre during the course. This is covered by your Certification Guarantee.
If you’re a functional consultant or looking to develop and certify your skills as a Dynamics 365 Customer Service Consultant Associate, this course is ideal for you.
Once you have achieved the Microsoft Dynamics 365 for Customer Service Functional Consultant certificationm, you'll be halfway towards becoming a Microsoft Certified Dynamics 365 for Customer Service Functional Consultant Associate.
Both exam MB-230 and Exam PL-200: Microsoft Power Platform Functional Consultant are prerequisites for the Microsoft Certified Dynamics 365 for Customer Service Functional Consultant Associate certification.
After you pass both exams, you'll automatically become a Microsoft Certified Dynamics 365 for Customer Service Functional Consultant Associate.
As part of your accelerated course, you'll sit the following exam at the Firebrand Training centre, covered by your Certification Guarantee:
Your accelerated course includes:
Before attending this accelerated course, you should have experience in customer service and an understanding of the topics Microsoft Dynamics 365 offers in this role.
It's also recommended you have familiarity with solution architecture and quality assurance.
We interview all applicants for the course on their technical background, degrees and certifications held, and general suitability. If you get through this screening process, it means you stand a great chance of passing.
Firebrand Training is an immersive training environment. You must be committed to the course. The above prerequisites are guidelines, but many students with less experience have other background or traits that have enabled their success in accelerated training through Firebrand Training.
If you have any doubts as to whether you meet the pre-requisites please call 21 96 61 82 and speak to one of our enrolment consultants, who can help you with a training plan.
We've currently trained 134.561 students in 12 years. We asked them all to review our Accelerated Learning. Currently,
95,63% have said Firebrand exceeded their expectations:
"The course content was clear, concise and delivered well. The facilities were excellent and all your needs are catered for, to the best of their ability. Whilst the course was intense, it was a worthwhile experience and the training provided is excellent."
L.W.. (20/2/2020 (Thursday) to 21/2/2020 (Friday))
"The course content was clear, concise and delivered well. The facilities were excellent and all your needs are catered for, to the best of their ability. Whilst the course was intense, it was a worthwhile experience and the training provided is excellent."
L.W.. (20/2/2020 (Thursday) to 21/2/2020 (Friday))
"Great trainers and facilities, and being away from work & family really helps you focus on the material."
R.C.M., PGI - Protection Group International Ltd.. (22/4/2024 (Monday) to 27/4/2024 (Saturday))
"Excellent training. Material and instructor very good. Good facilities. Preferred method of learning moving forward."
J.B.. (22/4/2024 (Monday) to 27/4/2024 (Saturday))
"The in-person training is always effective. I have never done certification before I have around 20+ yrs of exp and I did my first one with Firebrand. The only reason I passed the exam due to focused time and no distraction."
Arul Jayaraman, Yayati consulting ltd. (22/4/2024 (Monday) to 27/4/2024 (Saturday))
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