Microsoft - Dynamics CRM 2016 Development



Just 3 Days



Classroom / Online / Hybrid

Next date

Next date:

5/2/2024 (Monday)


You’ll be introduced to Dynamics CRM 2016 development and learn how to extend Dynamics CRM On-Premise and Dynamics CRM Online.

On this Microsoft Dynamics CRM 2016 course you’ll focus on extending Microsoft CRM to meet business needs. You’ll also gain an understanding of the following Dynamics CRM Developer 2016 topics:

  • Web Services
  • Querying and Reporting
  • Enhancing the CRM User Interface
  • Plugins
  • Integration and Azure
  • Mobile apps
  • Best Practice

Four reasons why you should sit your Dynamics CRM Development course with Firebrand Training

  1. You'll be Dynamics CRM Development trained faster. Learn more on this 3-day accelerated course. You'll get at least 12 hours a day of quality learning time in a distraction-free environment
  2. Your Dynamics CRM Development course is all-inclusive. One simple price covers all course materials, accommodation and meals – so you can focus on learning
  3. Get Hands-on Dynamics CRM Development experience. Your expert instructor will deliver our unique accelerated learning methods, allowing you to learn faster and be in the best possible position to return to work with the skills you need
  4. Study Dynamics CRM Development with an award-winning training provider. We've won the Learning and Performance Institute's "Training Company of the Year" three times. Firebrand is your fastest way to learn, with 134.561 students saving more than one million hours since 2001

Du lærer deg

This course provides tools and techniques to extend Dynamics CRM Online 2016 and Dynamics CRM 2016 On Premise to meet business requirements.

The course begins with an overview of Microsoft Dynamics CRM 2016 architecture and the different ways in which Dynamics CRM can be customised and extended using tools inside and outside of Dynamics CRM.

The course then examines the different techniques and methods for accessing Dynamics CRM programmatically through the WCF, SOAP, OData and Web API web services.

There are many different ways to query Dynamics CRM data and the course looks at the different methods by which data can be queried through code. The Pros and Cons of each approach is examined.

The course then looks at reporting options for Dynamics CRM and the reporting tools available to developers.

Processes are examined in greater detail than the customisation course, in particular looking at when to use processes vs code and business rules and JavaScript.

The course then focuses on server side code i.e., plugins and custom workflow assemblies. The course looks at how to build, deploy and debug server side code.

The focus of the course now changes to the client side starting with using JavaScript within the form and the Xrm.Page model.

Following on from client side scripting the course looks at how to develop more complex user interfaces with client side code, namely the use of REST web services to interact with CRM data and the building of HTML web resources.

The user interface is important and the course examines ways by which the user experience can be enhanced.

The course will investigate different ways to integrate with Dynamics CRM and includes passing information to and from Azure.

The course finishes with discussion on using the techniques demonstrated and best practice to solve requirements.

A non-trivial case study will be used throughout to demonstrate how to design and build a solution to meet business needs.

Hva Inngår?

Our Training Programmes include:

  • Intensive Hands-on Training Utilising our (Lecture | Lab | Review)TM Delivery
  • Comprehensive Study Materials, Program Courseware and Self-Testing Software including MeasureUp
  • Fully instructor-led program with 24 hour lab access
  • Accommodation, all meals, unlimited beverages, snacks and tea / coffee
  • Transportation to/from designated local railway stations

Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.

Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.


Firebrand recommend you have:

  • A working knowledge of using Dynamics CRM 2016.
  • An understanding of software development processes and principles
  • Development experience using Visual Studio, C# and JavaScript
  • Attended Firebrand CRM Customisation and Configuration course or already the have MB2-712 certificiation


We've currently trained 134.561 students in 12 years. We asked them all to review our Accelerated Learning. Currently,
96,46% have said Firebrand exceeded their expectations:

"Training was knowledgeable and structured. We are also well catered for."
DN. (4/9/2023 (Monday) to 10/9/2023 (Sunday))

"I like coming to Firebrand for all my training as they have best trainers and training centers in UK. "
Anonymous. (4/9/2023 (Monday) to 10/9/2023 (Sunday))

"A lot of information to take in but delivered well."
DB, City FM. (4/9/2023 (Monday) to 10/9/2023 (Sunday))

"The content was clear, concise and presented well. Talking over the three days, somehow our instructor was able to keep the material engaging and not boring. He went into extra details on topics when there was time, went beyond the course material and deepened my understanding of and contextualised many of my real world skills."
Anthony Johnston, Six Degrees. (30/8/2023 (Wednesday) to 1/9/2023 (Friday))

"The instructor was very knowledgeable and took time to explain concepts even outside the course."
FO, LEWISHAM AND GREENWICH NHS TRUST. (30/8/2023 (Wednesday) to 1/9/2023 (Friday))

Course Dates





Book now

21/8/2023 (Monday)

23/8/2023 (Wednesday)

Finished - Leave feedback




5/2/2024 (Monday)

7/2/2024 (Wednesday)

Limited availability



18/3/2024 (Monday)

20/3/2024 (Wednesday)




29/4/2024 (Monday)

1/5/2024 (Wednesday)




10/6/2024 (Monday)

12/6/2024 (Wednesday)




Latest Reviews from our students