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This accelerated ITIL® 4 Specialist: Drive Stakeholder Value certification course, is for IT professionals who foster relationships with stakeholders to co-create value and drive Stakeholder Value benefits anyone who manages customer journeys, experiences, or expectations.
The course will help you to: effectively manage key stakeholders build trusted relationships shape customer demand embed effective design thinking optimize user experience and customer experience.
The ITIL 4 Drive Stakeholder Value (DSV) qualification is intended to provide the candidate with an understanding of all types of engagement and interactions between a service provider and their customers, users, suppliers and partners, including key CX, UX and journey mapping concepts. The ITIL 4 Drive Stakeholder Value examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of ITIL 4 to all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. The ITIL 4 Drive Stakeholder Value qualification is one of the pre-requisites for the designation of ITIL 4 Managing Professional which assesses the candidates practical and technical knowledge about how to run successful, modern, IT-enabled services, teams and workflows.
This 2-day ITIL Specialist Drive Stakeholder Value course is one of the modules which go together to make up the Managing Professional stream of ITIL 4. It looks at all the types of engagement and interaction which occur between a service provider and their customers, users, suppliers and partners. It also covers SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more, all with the goal of increasing stakeholder satisfaction.
In just 2 days, you’ll learn to Shape customer demand - Effectively manage stakeholders and target them with the right service offerings and value propositions. You’ll also learn how to:
At the end of this course, you’ll sit the PeopleCert (Axelos) exam, and achieve your ITIL® 4 Specialist: Drive Stakeholder Value Certification certification. Through Firebrand’s Lecture | Lab | Review methodology, you’ll get certified at twice the speed of the traditional training and get access to courseware, learn from certified instructors, and train in a distraction-free environment.
ITIL® is a registered trade-mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
This course is ideal for:
At the end of this accelerated course, you’ll sit the following exam at the Firebrand Training centre, covered Certification Guarantee:
Before attending this accelerated course, you should have:
Vi har lært opp 134.561 personer på 12 år. Vi ba dem om å anmelde vår akselererte opplæring. Akkurat nå har 96,41% angitt at Firebrand overgikk forventningene:
"Good course materials and explanations by the instructor happy to answer all questions and discuss."
Liz Hutchinson. (18/12/2023 (Mandag) til 19/12/2023 (Tirsdag))
"Our instructor was extremely knowledgeable on all things ITIL and service management, and clearly very passionate about his work. It was a long syllabus to get into 2 days so at times the pace was quite fast but he was very good at explaining things. A very positive trainer who held the class very well."
Josh Hayes, Cadent. (18/9/2023 (Mandag) til 19/9/2023 (Tirsdag))
"Our instructor was passionate, gave real life examples, and tips on making the course material relatable and applicable. The breakdown of difficult or complex concepts was appreciated, making the material digestable and understandable across all levels of IT expertise."
Zeshaan Hussain, Cadent Gas Limited. (18/9/2023 (Mandag) til 19/9/2023 (Tirsdag))
"Good instructor-led training with plentiful real-life examples and linkages back to our ongoing real-time IT environment."
Anonymous. (18/9/2023 (Mandag) til 19/9/2023 (Tirsdag))
"Thank you for getting me through."
Evelyne Spanner, ERBD. (11/9/2023 (Mandag) til 12/9/2023 (Tirsdag))
Start |
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Kapasitet |
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19/2/2024 (Mandag) |
20/2/2024 (Tirsdag) |
Ferdig - Gi tilbakemelding |
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24/6/2024 (Mandag) |
25/6/2024 (Tirsdag) |
Venteliste |
Landsdekkende |
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5/8/2024 (Mandag) |
6/8/2024 (Tirsdag) |
Begrenset kapasitet |
Landsdekkende |
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16/9/2024 (Mandag) |
17/9/2024 (Tirsdag) |
Ledige plasser |
Landsdekkende |
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28/10/2024 (Mandag) |
29/10/2024 (Tirsdag) |
Ledige plasser |
Landsdekkende |
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9/12/2024 (Mandag) |
10/12/2024 (Tirsdag) |
Ledige plasser |
Landsdekkende |
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