Microsoft - Teams Voice Engineer | Exam MS-720



Only 2 Days



Classroom / Online / Hybrid

Next date

Next date:

22/5/2023 (Monday)


On this accelerated Microsoft Teams Voice Engineer course, you’ll learn how to plan, design, configure, maintain, and troubleshoot an integrated communications solution within your organisation.

In just 2 days, you’ll build knowledge on deploying and configuring Microsoft Teams Phone with PSTN connectivity through Direct Routing, Operator Connect, and Teams Calling Plans. You’ll also become responsible for:

  • Managing Teams-certified devices, audio/video conferencing, and voice migration
  • Collaborating with telephony providers and third-party vendors to enable advanced voice features in Microsoft Teams
  • Working with administrators for other workloads, including networking, identity, licensing, security, and compliance

At the end of this course, you’ll sit Exam MS-720: Microsoft Teams Voice Engineer.

To attain the Microsoft 365 Certified: Teams Voice Engineer Expert certification, Delegates must also earn the Microsoft 365 Certified: Teams Administrator Associate certification.

As a Microsoft Gold Partner for Learning and through Firebrand’s Lecture | Lab | Review methodology, you’ll get access to Microsoft Official Curriculum (MOCs), learn from Microsoft Certified Trainers (MCTs) and train in a distraction-free environment.


Other accelerated training providers rely heavily on lecture and independent self-testing and study.

Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.

Firebrand Training provides instruction to meet every learning need:

  • Intensive group instruction
  • One-on-one instruction attention
  • Hands-on labs
  • Lab partner and group exercises
  • Question and answer drills
  • Independent study


Course MS-720T00: Microsoft Teams Voice Engineer

Module 1: Plan and configure Teams Phone

  • Lab: Prepare the lab environment
  • Lab: Configure your environment for Teams Phone

Module 2: Manage Teams Phone

  • Lab: Manage your Teams Phone Environment

Exam Track

As part of this accelerated course, you’ll sit the following exam at the Firebrand Training centre, covered by your Certification Guarantee:

Exam MS-720: Microsoft Teams Voice Engineer

  • Exam code: MS-720
  • Languages: English
  • Domains:
    1. Plan and configure Microsoft Teams Phone (25-30%)
    2. Optimise network performance (5-10%)
    3. Plan and configure Direct Routing (15-20%)
    4. Configure and manage Microsoft Teams Phone for voice users (15-20%)
    5. Plan and configure Microsoft Teams clients and devices (5-10%)
    6. Monitor and troubleshoot Microsoft Teams Phone (15-20%)

What's Included

Your accelerated course includes:

  • Accommodation *
  • Meals, unlimited snacks, beverages, tea and coffee *
  • On-site exams **
  • Exam vouchers **
  • Practice tests **
  • Certification Guarantee ***
  • Courseware
  • Up-to 12 hours of instructor-led training each day
  • 24-hour lab access
  • Digital courseware **
  • * For residential training only. Accommodation is included from the night before the course starts. This doesn't apply for online courses.
  • ** Some exceptions apply. Please refer to the Exam Track or speak with our experts
  • *** Pass first time or train again free as many times as it takes, unlimited for 1 year. Just pay for accommodation, exams, and incidental costs.


Before attending this accelerated course, you should have knowledge in:

  • Planning and configuring a Microsoft Teams environment
  • Managing chat, teams, channels, and apps
  • Managing calls and meetings
  • Monitoring and troubleshooting a Microsoft Teams environment

Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.


Here's the Firebrand Training review section. Since 2001 we've trained exactly 134561 students and asked them all to review our Accelerated Learning. Currently, 96.51% have said Firebrand exceeded their expectations.

Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.

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Graham Morgan, Spatial Consultants Ltd. (10/7/2017 (Monday) to 18/7/2017 (Tuesday))

"We had Phil Anderson, a very nice and intelligent man. He had to put through a lot of information. I did not take the exam at the end of the week, because I am a person who needs more time to process information. The course was structured and well done by Phil. I would recommend him as a trainer. Teacher gets a 9. The facilities of the training were good. Everything was prepared before the training, so it had an easy start. "
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"Intense study with a great instructor and awesome co-students."
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Course Dates

Microsoft - Teams Voice Engineer | Exam MS-720




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