365 Certified: Teams Support Engineer Associate | Exam MS-740

Overview

On this accelerated Microsoft 365 Certified: Teams Support Engineer Associate course, you’ll become responsible for designing, implementing and managing the Microsoft Teams environment in your business.

In just 2 days, you’ll build knowledge on a range of Microsoft Teams principles and practices including troubleshooting deployments, tuning performance, collecting and analysing telemetry and logging data.

At the end of this course, you’ll sit Exam MS-740: Troubleshooting Microsoft Teams and achieve your Microsoft 365 Certified: Teams Support Engineer Associate certification.

As a Microsoft Gold Partner for Learning and through Firebrand’s Lecture | Lab | Review methodology, you’ll get access to Microsoft Official Curriculum (MOCs), learn from Microsoft Certified Trainers (MCTs), and train in a distraction-free environment.

Audience

This course is ideal for:

Administrator
Systems Administrator
Support Engineer

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Benefits

Other accelerated training providers rely heavily on lecture and independent self-testing and study.

Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.

Firebrand Training provides instruction to meet every learning need:

Intensive group instruction
One-on-one instruction attention
Hands-on labs
Lab partner and group exercises
Question and answer drills
Independent study

Think you are ready for the course? Take a FREE practice test to assess your knowledge!

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Curriculum

Section 1: Troubleshoot Microsoft Teams voice issues

Module 1: Troubleshoot audio and video flow issues
Module 2:Troubleshoot direct routing issues

Section 2: Troubleshoot issues with Microsoft Teams meetings and live events

Module 1: Troubleshoot live events issues
Module 2: Configure and troubleshoot Teams services
Module 3: Troubleshoot Teams client issues
Module 4: Troubleshoot messaging issues

Section 3: Troubleshoot federation issues

Module 1: Troubleshoot issues interoperating with Skype for Business

Section 4: Troubleshoot issues signing into Microsoft Teams

Module 1: Troubleshoot account and network issues
Module 2: Troubleshoot member sign-in issues
Module 3: Troubleshoot guest access issues

Section 5: Troubleshoot teams and channels

Module 1: Troubleshoot issues with apps
Module 2: Troubleshoot issues with public and private channels

Section 6: Troubleshoot issues with files

Module 1: Troubleshoot person-to-person (P2P) private chat file issues including access and sharing

Exam Track

At the end of this accelerated course, you’ll sit the following exam at the Firebrand Training centre, covered Certification Guarantee:

Exam MS-740: Troubleshooting Microsoft Teams

Exam code: MS-740
Languages: English
Domains:

Troubleshoot Microsoft Teams voice issues (15-20%)
Troubleshoot issues with Microsoft Teams meetings and live events (20-25%)
Troubleshoot federation issues (10-15%)
Troubleshoot issues signing into Microsoft Teams (15-20%)
Troubleshoot teams and channels (10-15%)
Troubleshoot issues with files (15-20%)

What's Included

Your accelerated course includes:

Accommodation *
Meals, unlimited snacks, beverages, tea and coffee *
On-site exams **
Exam vouchers **
Practice tests **
Certification Guarantee ***
Courseware
Up-to 12 hours of instructor-led training each day
24-hour lab access
Digital courseware **

* For residential training only. Accommodation is included from the night before the course starts. This doesn't apply for online courses.
** Some exceptions apply. Please refer to the Exam Track or speak with our experts
*** Pass first time or train again free as many times as it takes, unlimited for 1 year. Just pay for accommodation, exams, and incidental costs.

Prerequisites

Before attending this course, you should have experience in unified communications and Microsoft Teams. You should also have knowledge in:

Azure fundamentals
Telephony
PowerShell
Data storage technologies
APIs
App security
Authentication and authorization
Security and compliance information,
Debugging, performance tuning, and monitoring

Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.

Reviews

Here's the Firebrand Training review section. Since 2001 we've trained exactly 134561 students and asked them all to review our Accelerated Learning. Currently, 95.63% have said Firebrand exceeded their expectations.

Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.

"A professionally-led course using Microsoft certified materials plus trainers' own experiences and demos to supplement microsofts own"
Paul Wallace. (15/7/2024 (Monday) to 17/7/2024 (Wednesday))

"I had a very good experience with hands-on learning and the instructors were knowledgeable and supportive."
CR, IDA ireland. (5/6/2024 (Wednesday) to 7/6/2024 (Friday))

"Very knowledgeable and likeable instructor, engaged well will lots of examples ."
JS, Centiant intl ltd. (5/6/2024 (Wednesday) to 7/6/2024 (Friday))

"The teacher was FANTASTIC. The staff down stairs was great. Hotel and staff were also great"
Jacob Swedlund, Tecan. (3/6/2024 (Monday) to 6/6/2024 (Thursday))

"The instructor was excellent. The whole experience was fantastic. I would have liked another day to study for the exam, given how little I knew going in it would have been helpful. I think for a novice the particular course I was on did perhaps not give you the depth of knowledge to pass the exam...unless you have a eidetic memory!"
AP. (3/6/2024 (Monday) to 6/6/2024 (Thursday))

Course Dates

Start	Finish	Status	Location
27/5/2024 (Monday)	28/5/2024 (Tuesday)	Finished - Leave feedback	-
30/9/2024 (Monday)	1/10/2024 (Tuesday)	Wait list	Nationwide
11/11/2024 (Monday)	12/11/2024 (Tuesday)	Limited availability	Nationwide

3/2/2025 (Monday)	4/2/2025 (Tuesday)	Open	Nationwide
17/3/2025 (Monday)	18/3/2025 (Tuesday)	Open	Nationwide

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Microsoft - 365 Certified: Teams Support Engineer Associate | Exam MS-740