365 Certified: Teams Support Engineer Associate | Exam MS-740

Overview

On this accelerated Microsoft 365 Certified: Teams Support Engineer Associate course, you’ll become responsible for designing, implementing and managing the Microsoft Teams environment in your business.

In just 2 days, you’ll build knowledge on a range of Microsoft Teams principles and practices including troubleshooting deployments, tuning performance, collecting and analysing telemetry and logging data.

At the end of this course, you’ll sit Exam MS-740: Troubleshooting Microsoft Teams (currently in beta) and achieve your Microsoft 365 Certified: Teams Support Engineer Associate certification.

As a Microsoft Gold Partner for Learning and through Firebrand’s Lecture | Lab | Review methodology, you’ll get access to Microsoft Official Curriculum (MOCs), learn from Microsoft Certified Trainers (MCTs), and train in a distraction-free environment.

Audience

This course is ideal for:

Administrator
Systems Administrator
Support Engineer

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Benefits

Other accelerated training providers rely heavily on lecture and independent self-testing and study.

Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.

Firebrand Training provides instruction to meet every learning need:

Intensive group instruction
One-on-one instruction attention
Hands-on labs
Lab partner and group exercises
Question and answer drills
Independent study

Think you are ready for the course? Take a FREE practice test to assess your knowledge!

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Curriculum

Section 1: Troubleshoot Microsoft Teams voice issues

Module 1: Troubleshoot audio and video flow issues
Module 2:Troubleshoot direct routing issues

Section 2: Troubleshoot issues with Microsoft Teams meetings and live events

Module 1: Troubleshoot live events issues
Module 2: Configure and troubleshoot Teams services
Module 3: Troubleshoot Teams client issues
Module 4: Troubleshoot messaging issues

Section 3: Troubleshoot federation issues

Module 1: Troubleshoot issues interoperating with Skype for Business

Section 4: Troubleshoot issues signing into Microsoft Teams

Module 1: Troubleshoot account and network issues
Module 2: Troubleshoot member sign-in issues
Module 3: Troubleshoot guest access issues

Section 5: Troubleshoot teams and channels

Module 1: Troubleshoot issues with apps
Module 2: Troubleshoot issues with public and private channels

Section 6: Troubleshoot issues with files

Module 1: Troubleshoot person-to-person (P2P) private chat file issues including access and sharing

Exam Track

At the end of this accelerated course, you’ll sit the following exam at the Firebrand Training centre, covered Certification Guarantee:

Exam MS-740: Troubleshooting Microsoft Teams - currently in beta

Exam code: MS-740
Languages: English
Domains:

Troubleshoot Microsoft Teams voice issues (15-20%)
Troubleshoot issues with Microsoft Teams meetings and live events (20-25%)
Troubleshoot federation issues (10-15%)
Troubleshoot issues signing into Microsoft Teams (15-20%)
Troubleshoot teams and channels (10-15%)
Troubleshoot issues with files (15-20%)

What's Included

Your accelerated course includes:

Accommodation *
Meals, unlimited snacks, beverages, tea and coffee *
On-site exams **
Exam vouchers **
Practice tests **
Certification Guarantee ***
Courseware
Up-to 12 hours of instructor-led training each day
24-hour lab access
Digital courseware **

* For residential training only. Doesn't apply for online courses
** Some exceptions apply. Please refer to the Exam Track or speak with our experts
*** Pass first time or train again free (just pay for accommodation, exams and incidental costs)

Prerequisites

Before attending this course, you should have experience in unified communications and Microsoft Teams. You should also have knowledge in:

Azure fundamentals
Telephony
PowerShell
Data storage technologies
APIs
App security
Authentication and authorization
Security and compliance information,
Debugging, performance tuning, and monitoring

Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.

Reviews

Here's the Firebrand Training review section. Since 2001 we've trained exactly 124229 students and asked them all to review our Accelerated Learning. Currently, 96.62% have said Firebrand exceeded their expectations.

Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.

"The knowledge and professionalism of the instructor, supporting and replaying all our question is really amazing. The Ruwenberg hotel is really nice and the service on the hotel fantastic. Overall, I've had a fantastic experience."
David Alonso. (9/4/2018 (Monday) to 11/4/2018 (Wednesday))

"Good environment for a training, professional people."
Anonymous (9/4/2018 (Monday) to 11/4/2018 (Wednesday))

"A 9 day sprint through all things Azure with a focus on getting through the MSCE exams for architecting and developing cloud solutions. The long days paid off. Comfortable accommodation with knowledgeable and attentive staff."
Graham Morgan, Spatial Consultants Ltd. (10/7/2017 (Monday) to 18/7/2017 (Tuesday))

"We had Phil Anderson, a very nice and intelligent man. He had to put through a lot of information. I did not take the exam at the end of the week, because I am a person who needs more time to process information. The course was structured and well done by Phil. I would recommend him as a trainer. Teacher gets a 9. The facilities of the training were good. Everything was prepared before the training, so it had an easy start. "
Danny van Oijen, Havenziekenhuis. (13/3/2017 (Monday) to 18/3/2017 (Saturday))

"Intense study with a great instructor and awesome co-students."
Martin Petersen, Silvaco A/S. (25/1/2016 (Monday) to 30/1/2016 (Saturday))

Course Dates

Start	Finish	Status	Location
23/5/2022 (Monday)	24/5/2022 (Tuesday)	Finished - Leave feedback	-
26/9/2022 (Monday)	27/9/2022 (Tuesday)	Wait list	Nationwide
7/11/2022 (Monday)	8/11/2022 (Tuesday)	Limited availability	Nationwide
19/12/2022 (Monday)	20/12/2022 (Tuesday)	Open	Nationwide
30/1/2023 (Monday)	31/1/2023 (Tuesday)	Open	Nationwide
13/3/2023 (Monday)	14/3/2023 (Tuesday)	Open	Nationwide

Microsoft - 365 Certified: Teams Support Engineer Associate | Exam MS-740