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Microsoft - 365 Certified: Teams Support Engineer Associate | Exam MS-740

Duration

Duration:

Only 2 Days

Method

Method:

Classroom / Online / Hybrid

Next date

Next date:

7/2/2022 (Monday)

Overview

On this accelerated Microsoft 365 Certified: Teams Support Engineer Associate course, you’ll become responsible for designing, implementing and managing the Microsoft Teams environment in your business.

In just 2 days, you’ll build knowledge on a range of Microsoft Teams principles and practices including troubleshooting deployments, tuning performance, collecting and analysing telemetry and logging data.

At the end of this course, you’ll sit Exam MS-740: Troubleshooting Microsoft Teams (currently in beta) and achieve your Microsoft 365 Certified: Teams Support Engineer Associate certification.

As a Microsoft Gold Partner for Learning and through Firebrand’s Lecture | Lab | Review methodology, you’ll get access to Microsoft Official Curriculum (MOCs), learn from Microsoft Certified Trainers (MCTs), and train in a distraction-free environment.

Audience

This course is ideal for:

  • Administrator
  • Systems Administrator
  • Support Engineer

Seven reasons why you should sit your course with Firebrand Training

  1. Two options of training. Choose between residential classroom-based, or online courses
  2. You'll be certified in just 2 days. With us, you’ll be trained in record time
  3. Our course is all-inclusive. A one-off fee covers all course materials, exams, accommodation and meals. No hidden extras
  4. Pass first time or train again for free. This is our guarantee. We’re confident you’ll pass your course first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
  5. You’ll learn more. A day with a traditional training provider generally runs from 9am – 5pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day quality learning time, with your instructor
  6. You’ll learn faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
  7. You’ll be studying with the best. We’ve been named in Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified 111679 professionals, and we’re partners with all of the big names in the business

Benefits

Other accelerated training providers rely heavily on lecture and independent self-testing and study.

Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.

Firebrand Training provides instruction to meet every learning need:

  • Intensive group instruction
  • One-on-one instruction attention
  • Hands-on labs
  • Lab partner and group exercises
  • Question and answer drills
  • Independent study

This information has been provided as a helpful tool for candidates considering training. Courses that include certification come with a certification guarantee. Pass first time or train again for free (just pay for accommodation and exams on your return). We do not make any guarantees about personal successes or benefits of obtaining certification. Benefits of certification determined through studies do not guarantee any particular personal successes.

Curriculum

  • Section 1: Troubleshoot Microsoft Teams voice issues
    • Module 1: Troubleshoot audio and video flow issues
    • Module 2:Troubleshoot direct routing issues
  • Section 2: Troubleshoot issues with Microsoft Teams meetings and live events
    • Module 1: Troubleshoot live events issues
    • Module 2: Configure and troubleshoot Teams services
    • Module 3: Troubleshoot Teams client issues
    • Module 4: Troubleshoot messaging issues
  • Section 3: Troubleshoot federation issues
    • Module 1: Troubleshoot issues interoperating with Skype for Business
  • Section 4: Troubleshoot issues signing into Microsoft Teams
    • Module 1: Troubleshoot account and network issues
    • Module 2: Troubleshoot member sign-in issues
    • Module 3: Troubleshoot guest access issues
  • Section 5: Troubleshoot teams and channels
    • Module 1: Troubleshoot issues with apps
    • Module 2: Troubleshoot issues with public and private channels
  • Section 6: Troubleshoot issues with files
    • Module 1: Troubleshoot person-to-person (P2P) private chat file issues including access and sharing

Exam Track

At the end of this accelerated course, you’ll sit the following exam at the Firebrand Training centre, covered Certification Guarantee:

Exam MS-740: Troubleshooting Microsoft Teams - currently in beta

  • Exam code: MS-740
  • Languages: English
  • Domains:
    1. Troubleshoot Microsoft Teams voice issues (15-20%)
    2. Troubleshoot issues with Microsoft Teams meetings and live events (20-25%)
    3. Troubleshoot federation issues (10-15%)
    4. Troubleshoot issues signing into Microsoft Teams (15-20%)
    5. Troubleshoot teams and channels (10-15%)
    6. Troubleshoot issues with files (15-20%)

What's Included

Your accelerated course includes:

  • Accommodation *
  • Meals, unlimited snacks, beverages, tea and coffee *
  • On-site exams **
  • Exam vouchers **
  • Practice tests **
  • Certification Guarantee ***
  • Courseware
  • Up-to 12 hours of instructor-led training each day
  • 24-hour lab access
  • Digital courseware **
  • * For residential training only. Doesn't apply for online courses
  • ** Some exceptions apply. Please refer to the Exam Track or speak with our experts
  • *** Pass first time or train again free (just pay for accommodation, exams and incidental costs)

Prerequisites

Before attending this course, you should have experience in unified communications and Microsoft Teams. You should also have knowledge in:

  • Azure fundamentals
  • Telephony
  • PowerShell
  • Data storage technologies
  • APIs
  • App security
  • Authentication and authorization
  • Security and compliance information,
  • Debugging, performance tuning, and monitoring

Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.

Reviews

Here's the Firebrand Training review section. Since 2001 we've trained exactly 111679 students and asked them all to review our Accelerated Learning. Currently, 96.66% have said Firebrand exceeded their expectations.

Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.


"The knowledge and professionalism of the instructor, supporting and replaying all our question is really amazing. The Ruwenberg hotel is really nice and the service on the hotel fantastic. Overall, I've had a fantastic experience."
David Alonso. (9/4/2018 (Monday) to 11/4/2018 (Wednesday))

"Good environment for a training, professional people."
Anonymous (9/4/2018 (Monday) to 11/4/2018 (Wednesday))

"A 9 day sprint through all things Azure with a focus on getting through the MSCE exams for architecting and developing cloud solutions. The long days paid off. Comfortable accommodation with knowledgeable and attentive staff."
Graham Morgan, Spatial Consultants Ltd. (10/7/2017 (Monday) to 18/7/2017 (Tuesday))

"We had Phil Anderson, a very nice and intelligent man. He had to put through a lot of information. I did not take the exam at the end of the week, because I am a person who needs more time to process information. The course was structured and well done by Phil. I would recommend him as a trainer. Teacher gets a 9. The facilities of the training were good. Everything was prepared before the training, so it had an easy start. "
Danny van Oijen, Havenziekenhuis. (13/3/2017 (Monday) to 18/3/2017 (Saturday))

"Intense study with a great instructor and awesome co-students."
Martin Petersen, Silvaco A/S. (25/1/2016 (Monday) to 30/1/2016 (Saturday))

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