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Microsoft - Dynamics CRM 2015
Overview
Be amongst the first to master the exciting new features in Microsoft Dynamics CRM 2015 on this accelerated eight day course.
You’ll be introduced to Dynamics CRM 2015 and learn how to implement enhanced business rules, tailored pricelists and better security. Plus, take advantage of CRM 2015's brand new search functionality.
On this Microsoft Dynamics CRM 2015 course you’ll focus on Microsoft CRM server, E-mail Router and Dynamics CRM for Office Outlook. You’ll also gain an understanding of the following Dynamics CRM 2015 topics:
- Report extensions
- High Availability options
- Multi server deployment
- Lead management
Upgrading?
As well as learning the techniques needed to deploy, install and administer Microsoft Dynamics CRM 2015, you’ll also learn how to upgrade from previous Dynamics versions to CRM 2015.
Benefits
Other accelerated training providers rely heavily on lecture and independent self-testing and study.
Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.
Firebrand Training provides instruction to meet every learning need:
- Intensive group instruction
- One-on-one instruction attention
- Hands-on labs
- Lab partner and group exercises
- Question and answer drills
- Independent study
Curriculum
Module 1
- System requirements and required technologies
- Installing Dynamics CRM Server 2015
- Dynamics CRM Report Extensions
- Manage Microsoft Dynamics CRM with Deployment Manager
- Upgrading to Dynamics CRM 2015
- Internet Facing Deployment
- High Availability Options
Module 2
- Administering Microsoft Dynamics CRM Online
- Setting up Dynamics CRM Online
- Managing Microsoft Dynamics CRM Instances
- Microsoft Dynamics CRM for Microsoft Office Outlook
- Email Management
- Maintenance and Troubleshooting
Module 3
- Multi-Server Deployment
- Advanced Office 365 Management of Dynamics CRM
Module 4
- Application Overview
- What’s New in CRM 2015
- Working with Dynamics CRM Applications
- Working with Dynamics CRM Records
- Working with Dynamics CRM Data
- Processes
Module 5
- Customer Service Scenarios
- Case Management
- Knowledge Base
- Queue Management
- Entitlements
- Service Scheduling Scenarios
Module 6
- Introduction to Sales Management
- Lead Management
- Working with Opportunity Records
- Working with the Product Catalog
- Sales Order Processing
- Sales and Marketing
Module 7
- Goal Management
- Analysis and Reporting
Module 8
- Introduction to Customizing Microsoft Dynamics CRM 2015
- Building Security Model
- Customising Entities
- Customising Fields
- Managing Relationships
- Customising forms
- Business Rules
- Customising Views
- Charts and Dashboards
- Field Security, Access teams and auditing
- Business Process Flows
Exam Track
You'll sit the following exams at the Firebrand Training Centre, covered by your Certification Guarantee:
- MB2-708 Microsoft Dynamics CRM Installation
- MB2-704 Microsoft Dynamics CRM Application
- MB2-707 Microsoft Dynamics CRM Customization and Configuration
What's Included
Your accelerated course includes:
- Accommodation *
- Meals, unlimited snacks, beverages, tea and coffee *
- On-site exams **
- Exam vouchers **
- Practice tests **
- Certification Guarantee ***
- Courseware
- Up-to 12 hours of instructor-led training each day
- 24-hour lab access
- Digital courseware **
- * For residential training only. Accommodation is included from the night before the course starts. This doesn't apply for online courses.
- ** Some exceptions apply. Please refer to the Exam Track or speak with our experts
- *** Pass first time or train again free as many times as it takes, unlimited for 1 year. Just pay for accommodation, exams, and incidental costs.
Prerequisites
Firebrand recommend you have:
- A working knowledge of Microsoft Dynamics CRM 2013 and/or 2015
- Experience in:
- Microsoft Windows Server
- Active Directory
- Internet Information Services (IIS)
- Microsoft Exchange
- Microsoft SQL Server
- Microsoft Outlook
- Office 365
- Powershell
- A basic understanding of Microsoft SQL Server and relational database functionality.
- Some experience using Windows applications.
- Knowledge of basic customer service concepts and practices.
- Basic knowledge of Microsoft Dynamics CRM record types is preferred.
- Awareness of basic sales and marketing roles in a business.
Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.
Reviews
Here's the Firebrand Training review section. Since 2001 we've trained exactly 134561 students and asked them all to review our Accelerated Learning. Currently, 96.41% have said Firebrand exceeded their expectations.
Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.
"Great course. You manage to basically cover everything in a short period of time. Saves allot of time.
For other students it is advised to have some level (e.g.100/200) of knowledge / experience of CRM (Online) to be able to follow everything. This has definitely helped me in understanding everything and not falling behind."
Hubert Berger, Microsoft. (13/3/2016 (Sunday) to 20/3/2016 (Sunday))
"Really good! Intense 7 days where you will cover all the essential parts of Dynamics CRM Online from Deployment to Customization. The instructor was really skilled in the system. "
O.J. (31/1/2016 (Sunday) to 7/2/2016 (Sunday))
"Don't come along thinking this will be easy, it is very tough mentally and physically, but you will learn a lot."
D.L. (31/1/2016 (Sunday) to 7/2/2016 (Sunday))
"I enjoyed my time at firebrand, I have learnt a number of new things to do with CRM and I have also been able to gain my certificates. Even if I didn't pass I would still feel like it is possible and there would always be a next time.
I also felt welcomed when I joined the group and didn't feel like an outsider even though I joined late. All in all I would definitely recommend it and the training standards are extremely high."
Richard Gavey, Prosperity 24.7. (31/1/2016 (Sunday) to 7/2/2016 (Sunday))
"Excellent environment to train and learn in, I feel that because your almost removed from the day to day lifestyle and out in a unique learning environment where you can focus all your attention to learning and developing on your given course, its by far the best environment I have ever trained in. I would recommend this to anyone looking to learn from the most qualified instructors and to a very high standard, Also on a latter note, our lecturer was absolutely outstanding!!!!"
Craig Henderson, Safehouse Habitats Oil and Gas. (31/1/2016 (Sunday) to 7/2/2016 (Sunday))
Course Dates
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Start |
Finish |
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Location |
Book now |
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19/2/2024 (Monday) |
26/2/2024 (Monday) |
Finished - Leave feedback |
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24/6/2024 (Monday) |
1/7/2024 (Monday) |
Wait list |
Nationwide |
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5/8/2024 (Monday) |
12/8/2024 (Monday) |
Limited availability |
Nationwide |
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16/9/2024 (Monday) |
23/9/2024 (Monday) |
Open |
Nationwide |
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28/10/2024 (Monday) |
4/11/2024 (Monday) |
Open |
Nationwide |
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9/12/2024 (Monday) |
16/12/2024 (Monday) |
Open |
Nationwide |
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