Microsoft - MCSE: Productivity (Skype for Business - Deploying Enterprise Voice)



Only 4 Days



Classroom / Online / Hybrid

Next date

Next date:

18/12/2023 (Monday)


On this accelerated 4-day MCSE: Productivity (Skype for Business - Deploying Enterprise Voice) course, you'll learn how to design, plan and deploy the various voice solutions available with Skype for Business Online and Skype for Business Server 2015.

This course, which is 50% faster than other traditional training, will develop your knowledge and skills in configuring and managing Cloud PBX with PSTN Calling, Cloud PBX with On-Premises PSTN Connectivity, Cloud Connector Edition, and on-premises Enterprise Voice.

At the end of this course you'll be able to:

  • Describe the various voice workloads with Skype for Business Online and Skype for Business Server 2015
  • Assess a network in preparation for a Skype for Business Server 2015 or Skype for Business Online voice solution.
  • Deploy and configure Cloud PBX with PSTN Calling
  • Integrate Skype for Business Server 2015 with non-Microsoft voice infrastructures
  • Plan for and deploy Cloud Connector Edition
  • Optimise voice communications on a TCP/IP network
  • Troubleshoot Skype for Business Online and Skype for Business Server 2015 Enterprise Voice (on-premises) voice communications.

You'll get expert guidance from our experienced Microsoft Certified Trainers (MCT) as they walk through the Microsoft Official Curriculum (MOC). Our longer training days and unique Lecture | Lab | Review technique accelerate your learning and ensure you have the hands-on experience necessary for when you return to the office.

On this course, you'll be prepared for and sit the 70-333: Deploying Enterprise Voice with Skype for Business 2015 exam. This is covered by your Certification Guarantee. Exam 70-333 is an elective for MCSE Productivity.

This course is designed for IT consultants and telecommunications professionals who design, plan, deploy and maintain solutions for unified communications (UC) and need to translate business requirements into technical architectures and designs for UC solutions.


Microsoft Certified Trainers (MCT): You'll be trained by our experienced Microsoft Certified Trainers (MCT) who have a wealth of knowledge that can enrich your learning.

Microsoft Official Curriculum (MOC): Firebrand is a Microsoft Learning Partner, which means we can ensure that you'll have access to the latest curriculums.

Other accelerated training providers rely heavily on lecture and independent self-testing and study.

Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.

Firebrand Training provides instruction to meet every learning need:

  • Intensive group instruction
  • One-on-one instruction attention
  • Hands-on labs
  • Lab partner and group exercises
  • Question and answer drills
  • Independent study


MOC 40409:Deploying Voice Workloads for Skype for Business Online and Server 2015

Module 1: Introduction to Voice Workloads

Designing a Skype for Business voice solution requires the understanding of many technologies. With Microsoft's latest cloud based voice services, customers now have even more flexibility in deploying a voice solution for their enterprise, but with that flexibility comes further complexities that must be understood. In this module, you will learn about basic VoIP concepts, how they evolved from early telephony technologies, as well as Office 365 services and Microsoft's entry into the voice world. You will also learn about on-premises and cloud based voice offerings now available as part of the Skype for Business product set.


  • Voice Overview
  • Designing Voice Workloads
  • Skype for Business Ecosystem
  • SIP Basics and Routing

Lab : Customising Your Lab Environment

  • Configuring the On-Premises Organisation

Module 2: Assess Network and Voice Deployment Options

In this module, you will learn how to perform a network readiness assessment for an implementation of Skype for Business Server 2015 or Skype for Business Online. This module coincides with the Skype Operations Framework (SOF) Plan phase. Specifically, this module aligns with the Envision, Assess, and Design stages. You will learn about Skype for Business Online and Skype for Business Server 2015 features and functionality. You will also learn the supported architectures for Skype for Business Online and Skype for Business Server 2015.


  • Network Planning and Assessment
  • Skype for Business Features and Functionality
  • Plan your Cloud PBX Solution

Lab : Configuring Identity Federation with Office 365

  • Adding a Custom Domain and Enabling Directory Synchronisation in Office 365
  • Performing Directory Synchronisation
  • Installing and Configuring Active Directory Federation Services
  • Enabling Single Sign-On with Office 365

Module 3: Split Domain Configuration

In this module, you will learn what is meant by the term split domain and what it describes relative to the Skype for Business product. You will also learn the benefits of split domain, the prerequisites needed to deploy this environment, and how to provision users once it's been configured. Finally, you will learn to troubleshoot common issues.


  • Split Domain Overview
  • Split Domain Requirements
  • Split Domain Deployments
  • User Provisions and Migration
  • Troubleshooting Split Domain Related Issues

Lab : Setting up Split Domain with Skype for Business Online

  • Setting up Split Domain with Skype for Business Online
  • Moving Users to Skype for Business Online
  • Verifying the Split Domain Skype for Business User Experience
  • Managing Users in Skype for Business Online

Module 4: Cloud PBX with PSTN Calling and Conferencing

Cloud PBX is a Microsoft-based PBX solution offered in Office 365. Cloud PBX enables organisations to eliminate their existing PBX infrastructure and migrate PBX functionality, as well as existing telephone numbers, to Office 365. Public Switch Telephone Network (PSTN) Calling provides a PSTN connection for users via Microsoft Calling Plans. PSTN Conferencing has been integrated into Skype for Business Online Meetings capability in Office 365 which allow users to create, manage, and host their own online meetings with PSTN integration for easy dial-in access.


  • Cloud PBX with PSTN Calling Features
  • PSTN Conferencing and Meeting Features
  • Skype for Business Server 2015 Dial-in Conferencing

Lab : Configuring Cloud PBX with PSTN Calling

  • Enabling Users for PSTN Calling in Skype for Business Online
  • Using Online PSTN Calling Features
  • Enabling Users for Cloud PSTN Conferencing
  • Using PSTN Conferencing in Skype for Business Online

Module 5: Enterprise Voice (On-Premises)

In this module, you will learn about Skype for Business Server 2015 Enterprise Voice. Enterprise Voice is a unified communications solution delivered by Skype for Business Server 2015. Enterprise Voice enables organisations to send and receive calls via the Publicly Switched Telephone Network (PSTN). You will learn how to configure voice components like Dial Plans, Voice Policies, and Routes that are an integral part of the Enterprise Voice solution.


  • Designing Enterprise Voice
  • Configuring Enterprise Voice
  • Voice Routing
  • Assigning Phone Numbers
  • Client Configuration
  • Unified Messaging

Lab : Configuring Enterprise Voice

  • Build a Regular Expression
  • Configuring Dial Plans
  • Configuring a Voice Policy, PSTN Usage, and Route
  • Assigning User Dial Plans and Policies
  • Test Voice Routing
  • Configure the London Dial Plan

Module 6: PSTN Connectivity

A key component to a successful organisation is the ability to communicate between internal employees and customers and partners. In order for this to happen organisations need to bridge communications between their internal communications systems such as Skype for Business Server 2015 and the public switched telephone network by using an existing Public Branch Exchange (PBX), gateway, or Internet service provider (ISP). Connection to the PSTN enables enterprise users to make and receive calls from external numbers by using the same Skype for Business client used for internal calls. In addition, employees can leverage the broad range of Skype for Business features to improve their communications interactions with external users connected through the PSTN.


  • Connecting to the PSTN
  • Connecting to the Existing PBX
  • M:N Interworking Routing
  • Call Routing Reliability
  • Call via Work
  • Shared Line Appearance
  • IP Phones
  • Room Systems
  • Mobile

Lab : Configuring Integration with an IP-PBX

  • Configuring Enterprise Voice Settings for London
  • Configuring Inter-Trunk Routing
  • Research Skype for Business Server 2015 Integration Settings
  • Configuring IP-PBX Integration Settings

Module 7: Cloud PBX with On-Premises PSTN Connectivity using an Existing Deployment

This module discusses the implementation and configuration of Cloud PBX with an on-premises PSTN with an existing deployment. With many options for implementation, students should be familiar with the different methods and connectivity options. Implementing Cloud PBX requires a tenant with Office 365 and a network infrastructure that can be utilised for users at an office or on a public internet connection. It is important to remember that dial-in conferencing needs to be implemented via PSTN Conferencing or Audio Conferencing Provider (ACP). On-Premises PSTN Connectivity with Cloud Connector Edition will be covered in the next module.


  • Call Flows and Manageability

Lab : Call Flows and Manageability

  • Exercise 1: Testing the Current PBX Calling Solution
  • Exercise 2: Enabling Cloud PBX with On-Premises PSTN Connectivity
  • Exercise 3: Testing Cloud PBX with On-Premises PSTN Connectivity

Module 8: Cloud PBX with On-Premises PSTN Connectivity using Cloud Connector Edition

Enterprises that have a voice solution on-premises that does not include Skype for Business Server 2015 or Lync Server 2013 can still integrate their current solution with Skype for Business Online by leveraging Cloud Connector Edition (CCE). It is important to choose the correct topology for CCE in order to support an organisation's voice requirements. This module will review the different supported topologies and provide guidance on the deployment process.


  • Introduction to Cloud Connector Edition
  • Planning PSTN Connectivity via Cloud Connector Edition
  • Deploying Cloud Connector Edition

Lab : Deploying Cloud Connector Edition

  • Configuring the Lab Organisation
  • Prepare First Cloud Connector Edition High Availability Appliance
  • Prepare Second Cloud Connector Edition High Availability Appliance
  • Create Base VHDX for Cloud Connector Edition Virtual Machines
  • Deploy First Cloud Connector Edition High Availability Appliance
  • Configure Office 365 Tenant
  • Test Cloud PBX with On-Premises PSTN Connectivity
  • Deploy Second Cloud Connector Edition High Availability Appliance
  • Complete and Testing Cloud Connector Edition High Availability
  • Test Cloud Connector Edition Management Service Auto Recovery

Module 9: Enhanced Calling Features and Device Requirements

Enterprise Voice provides a number of specific on-premises features such as call parking, unassigned numbers, PSTN conferencing, and Response Groups. It also builds on the basic Enterprise Voice deployment scenario introduced earlier in the course. To use Enterprise Voice, you need to know about the various Enterprise Voice applications and how to implement and configure them. You will explore the Skype for Business Server Response Group Service (RGS) in some depth, including components such as RGS agent groups, RGS queues, hunt groups or basic workflows, and Interactive Voice response workflows. In addition, you should be able to describe the Attendant routing method.


  • Call Park Service
  • Managing Calls to Unassigned Numbers
  • Delegation and Private Lines
  • Response Group Services
  • Location Information Services and E9-1-1

Lab : Configuring Response Groups

  • Configuring Agent Groups and Queues
  • Configuring Workflows
  • Verifying the Response Group Service Behavior

Lab : Configuring Location Information Services and Managing Devices

  • Creating Emergency Routes and PSTN Usages
  • Configuring Number Manipulation on Trunks for Emergency Numbers
  • Defining LIS Locations
  • Experiencing LIS Features

Module 10: Network Requirements

In this module, you will learn how to optimise voice communications on a network by planning for network consumption and implementing bandwidth optimising technologies such as call admission control (CAC), quality of service (QoS), and software defined networks (SDN). You will also learn the media stacks available for Skype for Business Server 2015 and Skype for Business Online.


  • Media Stacks
  • Traffic Modeling
  • Quality of Service
  • Software-Defined Networking
  • Overview of Call Admission Control
  • Implementing Call Admission Control
  • Software-Defined Networking

Lab : Managing Voice Quality

  • Entering information into the Skype for Business Bandwidth Calculator
  • Reviewing Calculated Results
  • Configuring Quality of Service
  • Verifying the Quality of Service Application
  • Configuring Call Admission Control to Manage Bandwidth
  • Analysing DSCP Values and Port Ranges for Prioritising Network Traffic (Bonus Exercise

Module 11: Monitoring and Maintaining Voice Quality

Asserting, achieving, and maintaining call quality are imperative for a successful Skype for Business deployment, especially for voice and conferencing workloads. This module will detail Microsoft's Call Quality Methodology as both a process and toolset that can be used to achieve these goals. Call Quality Scorecard, along with its accompanying script and the Call Quality Dashboard, will be described as additional tools to measure and maintain call quality goals set by an organisation. The module will also show how to leverage native Skype for Business tools and datasets to help troubleshoot and further refine deployment quality.


  • Call Quality Methodology
  • Call Quality Dashboard
  • Monitoring Tools
  • Usage Reports and Monitoring

Lab : Deploying Call Quality Dashboard, Analysing Reports, and Capturing KHI

  • Installing the Skype Call Quality Dashboard
  • Using the Skype Call Quality Dashboard
  • Analyse Peer-to-Peer Session Detail Reports
  • Troubleshoot Media Quality Reports
  • Monitoring Synthetic Transactions
  • Monitoring Server Health

Module 12: Voice Troubleshooting

Troubleshooting is a basic skill that is required to support Skype for Business Server deployments. Skype for Business infrastructure can be deployed in a variety of topologies, as has been described throughout this course. Skype for Business administrators should be familiar with both the core tools and the troubleshooting methods that apply specifically to Skype for Business Online and Skype for Business Server 2015. This module will introduce tools and methodologies for troubleshooting Skype for Business client, Skype for Business Server 2015, and Skype for Business Online. Various scenarios will be explored to provide familiarity with some of the common issues administrators face.


  • Troubleshooting Call Quality
  • Troubleshooting Scenarios
  • Troubleshooting Skype for Business Online Voice
  • Troubleshooting IP Phones

Lab : Troubleshoot Dial Plans, Routing, and Trunks

  • Reviewing the Centralised Logging Service Components
  • Using the CLS Logger Tool
  • Tracing Fundamentals
  • Identifying Dial Plan Misconfiguration
  • Troubleshooting Voice Routing Issues

Exam Track

During the course you'll sit the following exam at the Firebrand Training Centre. This is covered by your Certification Guarantee:

Exam 70-333: Deploying Enterprise Voice with Skype for Business 2015

This exam will measure you on the following skills:

  • Plan and design Skype for Business with Enterprise Voice (30-35%)
  • Deploy and configure Enterprise Voice (30-35%)
  • Manage and troubleshoot Enterprise Voice (30-35%)

To achieve the MCSE: Productivity certification, you are required to pass exam 70-333 as well as the exams aligned to one of the following MCSA:

What's Included

Microsoft Official Curriculum

  • MOC 40409: Deploying Voice Workloads for Skype for Business Online and Server 2015

Your accelerated course includes:

  • Accommodation *
  • Meals, unlimited snacks, beverages, tea and coffee *
  • On-site exams **
  • Exam vouchers **
  • Practice tests **
  • Certification Guarantee ***
  • Courseware
  • Up-to 12 hours of instructor-led training each day
  • 24-hour lab access
  • Digital courseware **
  • * For residential training only. Accommodation is included from the night before the course starts. This doesn't apply for online courses.
  • ** Some exceptions apply. Please refer to the Exam Track or speak with our experts
  • *** Pass first time or train again free as many times as it takes, unlimited for 1 year. Just pay for accommodation, exams, and incidental costs.


Before attending this course it is recommended you have the following:

  • Experience with Skype for Business Server 2015 or Lync Server 2013 technologies and knowledge of migration scenarios
  • Experience of planning and deploying Skype for Business Server 2015 and Skype for Business Online solutions for end users, endpoint devices, telephony, audio/video and web conferences, security, high availability, and disaster recovery
  • The basic skills to monitor and troubleshoot Skype for Business Server 2015 using Microsoft monitoring and troubleshooting tools
  • Experience of Active Directory Domain Services, data networks, Azure Active Directory Domain Services, directory synchronisation, and telecommunications standards and network components that support the configuration and deployment of Skype for Business architectures.
  • Familiarity with the requirements and process for integrating Skype for Business Server 2015 with Microsoft Exchange Server and Office 365.

It is also recommended you have knowledge of the following technologies:

  • Windows
  • Windows Server and Hyper-V, QoS, TCP/IP, network load balancing, PowerShell
  • Understanding of Session Initiation Protocol (SIP) and basic telephony concepts including SIP trunking, gateway, and Session Border Controller (SBC) interconnects
  • Common private branch exchange (PBX) deployment architectures.

Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.


Here's the Firebrand Training review section. Since 2001 we've trained exactly 134561 students and asked them all to review our Accelerated Learning. Currently, 96.46% have said Firebrand exceeded their expectations.

Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.

"I found the whole experience very good. It was new to literally living at the training centre and purely focus on this, but I think this works really well. Can''t fault anything to do with the training centre or the trainer, who was exceptional."
Andrew Martin, Pennine. (9/11/2017 (Thursday) to 11/11/2017 (Saturday))

"Very good course and instructor, mixed course details with real life experience."
Anonymous (9/11/2017 (Thursday) to 11/11/2017 (Saturday))

"Second course with Firebrand and more booked. Great tutors!"
Kenny Walker, BTEK Consultancy Ltd. (21/8/2023 (Monday) to 24/8/2023 (Thursday))

"The trainer was very thorough and knowledgeable"
FO, LEWISHAM AND GREENWICH NHS TRUST. (21/8/2023 (Monday) to 24/8/2023 (Thursday))

"A 9 day sprint through all things Azure with a focus on getting through the MSCE exams for architecting and developing cloud solutions. The long days paid off. Comfortable accommodation with knowledgeable and attentive staff."
Graham Morgan, Spatial Consultants Ltd. (10/7/2017 (Monday) to 18/7/2017 (Tuesday))

Course Dates

Microsoft - Deploying Enterprise Voice with Skype for Business 2015




Book now

20/9/2023 (Wednesday)

23/9/2023 (Saturday)



18/12/2023 (Monday)

21/12/2023 (Thursday)


Book now

3/4/2024 (Wednesday)

6/4/2024 (Saturday)


Book now

Latest Reviews from our students