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Microsoft - Certified: Customer Data Platform Specialty | Exam MB-260



Only 2 Days



Classroom / Online / Hybrid

Next date

Next date:

7/11/2022 (Monday)


On this accelerated Microsoft Certified: Customer Data Platform Specialty course, you’ll build skills and knowledge in privacy, compliance, consent, security, responsible AI, and data retention policy, and learn how to implement the above practices into your business.

In just 2 days, you’ll gain experience in Dynamics 365 Customer Insights, Power Query, Microsoft Dataverse, Common Data Model, Microsoft Power Platform and one or more additional Dynamics 365 apps.

At the end of this course, you’ll sit Exam MB-260: Microsoft Customer Data Platform Specialist (currently in beta) and achieve your certification. As a Microsoft Gold Partner for Learning and through Firebrand’s Lecture | Lab | Review methodology, you’ll get access to Microsoft Official Curriculum (MOCs), learn from Microsoft Certified Trainers (MCTs), and train in a distraction-free environment.


Other accelerated training providers rely heavily on lecture and independent self-testing and study.

Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.

Firebrand Training provides instruction to meet every learning need:

  • Intensive group instruction
  • One-on-one instruction attention
  • Hands-on labs
  • Lab partner and group exercises
  • Question and answer drills
  • Independent study


Section 1: Design Customer Insights solutions

  • Module 1: Describe Customer Insights
  • Module 2: Describe use cases for Customer Insights
  • Module 3: Customer Insights by using Microsoft Power Platform components

Section 2: APIs Ingest data into Customer Insights

  • Module 1: Connect to data sources
  • Module 2: Configure incremental refreshes for data sources

Section 3: Create customer profiles by unifying data

  • Module 1: Implement mapping
  • Module 2: Configure search and filter indexes
  • Module 3: Configure relationships and activities

Section 4: Implement AI predictions in Customer Insights

  • Module 1: Configure prediction models
  • Module 2: Implement machine learning models

Section 5: Configure measures and segments

  • Module 1: Create and manage measures
  • Module 2: Create segments
  • Module 3: Find suggested segments
  • Module 4: Create segment insights

Section 6: Configure third-party connections

  • Module 1: Configure connections and exports
  • Module 2 Export data to Dynamics 365 Marketing or Dynamics 365 Sales
  • Module 3: Customer Insights and Dynamics 365 apps

Section 7: Administer Customer Insights

  • Module 1: Manage system refreshes

Exam Track

At the end of this accelerated course, you’ll sit the following exam at the Firebrand Training centre, covered by your Certification Guarantee:

Exam MB-260: Microsoft Customer Data Platform Specialist - currently in beta

  • Exam code: MB-260
  • Languages: English
  • Passing score: 700
  • Domains:
    1. Design Customer Insights solutions (5-10%)
    2. Ingest data into Customer Insights (10-15%)
    3. Create customer profiles by unifying data (20-25%)
    4. Implement AI predictions in Customer Insights (10-15%)
    5. Configure measures and segments (15-20%)
    6. Configure third-party connections (10-15%)
    7. Administer Customer Insights (5-10%)

What's Included

Your accelerated course includes:

  • Accommodation *
  • Meals, unlimited snacks, beverages, tea and coffee *
  • On-site exams **
  • Exam vouchers **
  • Practice tests **
  • Certification Guarantee ***
  • Courseware
  • Up-to 12 hours of instructor-led training each day
  • 24-hour lab access
  • Digital courseware **
  • * For residential training only. Doesn't apply for online courses
  • ** Some exceptions apply. Please refer to the Exam Track or speak with our experts
  • *** Pass first time or train again free (just pay for accommodation, exams and incidental costs)


There are currently no formal prerequisites for this accelerated course.

Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.


Here's the Firebrand Training review section. Since 2001 we've trained exactly 125505 students and asked them all to review our Accelerated Learning. Currently, 96.57% have said Firebrand exceeded their expectations.

Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.

"The knowledge and professionalism of the instructor, supporting and replaying all our question is really amazing. The Ruwenberg hotel is really nice and the service on the hotel fantastic. Overall, I've had a fantastic experience."
David Alonso. (9/4/2018 (Monday) to 11/4/2018 (Wednesday))

"Good environment for a training, professional people."
Anonymous (9/4/2018 (Monday) to 11/4/2018 (Wednesday))

"A 9 day sprint through all things Azure with a focus on getting through the MSCE exams for architecting and developing cloud solutions. The long days paid off. Comfortable accommodation with knowledgeable and attentive staff."
Graham Morgan, Spatial Consultants Ltd. (10/7/2017 (Monday) to 18/7/2017 (Tuesday))

"We had Phil Anderson, a very nice and intelligent man. He had to put through a lot of information. I did not take the exam at the end of the week, because I am a person who needs more time to process information. The course was structured and well done by Phil. I would recommend him as a trainer. Teacher gets a 9. The facilities of the training were good. Everything was prepared before the training, so it had an easy start. "
Danny van Oijen, Havenziekenhuis. (13/3/2017 (Monday) to 18/3/2017 (Saturday))

"Intense study with a great instructor and awesome co-students."
Martin Petersen, Silvaco A/S. (25/1/2016 (Monday) to 30/1/2016 (Saturday))

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