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ITIL® - V3 Intermediate Level: Service Capability - Service Offerings and Agreements

Duration

Duration:

Only 3 Days

Method

Method:

Classroom / Online / Hybrid

Next date

Next date:

27/9/2021 (Monday)

Overview

Why you need to learn ITIL Service Capability

ITIL is the framework for IT service delivery. If your organisation is implementing ITIL (IT Infrastructure Library®), it's time to learn how to deliver this IT service. Including the relevant IT practices, tasks and procedures tailored to your organisation.

You'll pass this ITIL V3 Intermediate Level: Service Capability - Service Offerings and Agreements certification course 20% faster than traditional training. Plus the course is delivered by ITIL consultants - experts who work with ITIL on a daily basis. Your training consultant will help you:

  • Increase customer satisfaction
  • Improve service availability and turnaround times
  • Improve time-to-market for your products

Build your own course

This certification course is worth four ITIL credits towards the ITIL® Expert qualification.

We run more than ten ITIL courses, including Foundation, Service Capability, Service Lifecycle and Managing Across the Lifecycle. You can build your own ITIL course, based on your specific requirements. Speak to us to see how you can learn ITIL at twice the speed.

ITIL® and IT Infrastructure Library® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The ITIL® courses on this page are offered by Thynk ATO of AXELOS Limited. ITIL® is a registered trade mark of AXELOS Limited. All rights reserved.

Seven reasons why you should sit your course with Firebrand Training

  1. Two options of training. Choose between residential classroom-based, or online Service Capability courses
  2. You'll be Service Capability certified in just 3 days. With us, you’ll be Service Capability trained in record time
  3. Our Service Capability course is all-inclusive. A one-off fee covers all course materials, exams, accommodation and meals. No hidden extras
  4. Pass Service Capability first time or train again for free. This is our guarantee. We’re confident you’ll pass your course first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
  5. You’ll learn more. A day with a traditional training provider generally runs from 9am – 5pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day quality learning time, with your instructor
  6. You’ll learn Service Capability faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
  7. You’ll be studying Service Capability with the best. We’ve been named in Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified 106662 professionals, and we’re partners with all of the big names in the business

Benefits

The ITIL process and certification will provide you with a systematic approach to IT management. Adopting its guidance will improve your:

  • IT services through best practice, standards and guidance
  • Customer satisfaction, through a more professional approach to service delivery
  • Productivity
  • Use of skills and experience
  • Operating efficiencies
  • Delivery of third-party services, through the specification of ITIL or ISO/IEC 20000 as the standard for service delivery

Other accelerated training providers rely heavily on lecture and independent self-testing and study.

Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.

Firebrand Training provides instruction to meet every learning need:

  • Intensive group instruction
  • One-on-one instruction attention
  • Hands-on labs
  • Lab partner and group exercises
  • Question and answer drills
  • Independent study

This information has been provided as a helpful tool for candidates considering training. Courses that include certification come with a certification guarantee. Pass first time or train again for free (just pay for accommodation and exams on your return). We do not make any guarantees about personal successes or benefits of obtaining certification. Benefits of certification determined through studies do not guarantee any particular personal successes.

Curriculum

You'll learn:

  • Roles and responsibilities
  • Service Management as a practice
  • Service Offerings and Agreement processes
  • Service Portfolio Management
  • Production and documentation of the Service Catalogue
  • Service Level Management - setting-up a Service Level Agreement (SLA) structure
  • Demand Management - identifying patterns of business activity
  • Supplier Management
  • Financial Management
  • Business Relationship Management
  • Technology and implementation considerations
  • Challenges, success factors and risks

Exam Track

You'll sit the following exam:

  • ITIL® Service Capability – Service Offerings & Agreements

This exam is worth four ITIL credits towards the ITIL® Expert qualification.

What's Included

Included:

  • Official Thynk Courseware: Service Offerings and Agreements (SO&A)

Your accelerated course includes:

  • Accommodation *
  • Meals, unlimited snacks, beverages, tea and coffee *
  • On-site exams **
  • Exam vouchers **
  • Practice tests **
  • Certification Guarantee ***
  • Courseware
  • Up-to 12 hours of instructor-led training each day
  • 24-hour lab access
  • Digital courseware **
  • * For residential training only. Doesn't apply for online courses
  • ** Some exceptions apply. Please refer to the Exam Track or speak with our experts
  • *** Pass first time or train again free (just pay for accommodation, exams and incidental costs)

Prerequisites

This course offers you a career development path if you already hold the ISEB/EXIN ITIL® Foundation certificate. It is recommended - but not required - that you have exposure to basic concepts in IT, and related work experience of at least two years.

Relevant roles include: IT Management, IT Finance Manager, Capacity Manager, Availability Manager, Service Level Manager, Business Continuity Manager, Service Portfolio Manager, Supplier Relationship Manager.

Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.

Reviews

Here's the Firebrand Training review section. Since 2001 we've trained exactly 106662 students and asked them all to review our Accelerated Learning. Currently, 96.66% have said Firebrand exceeded their expectations.

Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.


"Straight forward - to the point with a clear and funny instructor. Recommended!"
Hampus Siroky. (26/6/2017 (Monday) to 27/6/2017 (Tuesday))

"I went into this a little apprehensive about how the mix of online students and in class student would work, but I felt it was handled excellently. The material and trainer were both fantastic and I will most definitely return again should the opportunity arise."
Daniel Pierce, Legal and General. (12/8/2021 (Thursday) to 13/8/2021 (Friday))

"The instructor was great and went through everything clearly and was very approachable. The course material was broken down into manageable parts."
Michael Burrow, EK Services. (12/8/2021 (Thursday) to 13/8/2021 (Friday))

"Very well presented and explained course. The instructor made the course very enjoyable, easy to follow and understand, as well as making everyone feel welcome."
Michael Walters, Busy Bees Nurseries. (12/8/2021 (Thursday) to 13/8/2021 (Friday))

"Good course, excellent documentation. At first, I was concerned that online training would not be as good as face to face in class, but it was as good, if not a better experience. Thanks!"
GB, Project EU. (20/7/2021 (Tuesday) to 21/7/2021 (Wednesday))

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