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ISO - 20000 Lead Implementer - IT Service Management
Overview
Get the skills needed to support your organisation in implementing and managing an IT Service Management System (ITSMS), based on ISO/IEC 20000-1:2005.
In three days, you'll learn the fundamental Information Technology Service principles, concepts and best practices. You'll also learn how to plan, implement and evaluate an ITSMS, based on ISO 20000
Maybe you're preparing for an ISO 20000-1 certification audit? If so, this course will teach you how to achieve that accreditation.
How to become a Lead Implementer faster than anywhere else
The ISO 20000 Lead Implementer is a PECB (Professional Evaluation and Certification Board) official course. It's 40% faster than traditional training, and has been developed in-line with:
- ISO 10006: Quality management systems - Guidelines for quality management in projects
- ISO 20000-2: Guidelines for the implementation of an ITSMS
- ITIL
As of March 2023, PECB have partnered with Credly to offer you the chance of earning a digital badge upon completing your certification.
You'll get one year’s free membership of PECB (Professional Evaluation and Certification Board) - which usually costs around £250. You can also apply for the following certifications, depending on your level of experience:
- Certified ISO/IEC 20000 Provisional Implementer
- Certified ISO/IEC 20000 Implementer
- Certified ISO/IEC 20000 Lead Implementer
Benefits
Other accelerated training providers rely heavily on lecture and independent self-testing and study.
Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.
Firebrand Training provides instruction to meet every learning need:
- Intensive group instruction
- One-on-one instruction attention
- Hands-on labs
- Lab partner and group exercises
- Question and answer drills
- Independent study
Curriculum
At the end of the course, you'll be tested on the following modules. After three days, you'll have all the knowledge needed to pass the exam:
Introduction to Information Technology Service Management System (ITSMS) concepts as required by ISO 20000; Initiating an ITSMS
- Introduction to management systems and the process approach
- Presentation of the standards ISO 20000 family of standards and comparison with ITIL V2 and V3
- Fundamental principles of Information Technology Service
- Preliminary analysis and establishmentof the maturity level of an existing Information Technology Service management system based upon ISO 21827
- Writing a business case and a project plan for the implementation of an ITSMS
Planning an ITSMS based on ISO 20000
- Definition of the scope of an ITSMS
- Definition of an ITSMS policy and objectives
- Documentation of the processes and procedures
- Service level management
- Budgeting and accounting for IT services
- Competence management
Implementing an ITSMS based on ISO 20000
- Change management
- Configuration and release management
- Capacity and availability management
- Service continuity and security management
- Incident and problem management
- Operations management of an ITSMS
Controlling, monitoring and measuring and improving an ITSMS; certification audit of an ITSMS
- Controlling and Monitoring an ITSMS
- Development of metrics, performance indicators and dashboards
- ISO 20000 internal Audit
- Management review of an ITSMS
- Implementation of a continual improvement program
- Preparing for an ISO 20000 certification audit
Exam Track
You'll sit the following exam during the course:
- Certified ISO/IEC 20000 Lead Implementer
The exam covers the following topics. Don't be overwhelmed - you'll get all the knowledge you need to pass your exam, during this three-day course:
- Fundamental principles and concepts of Information Technology Service
- Information Technology Service Best Practice based on ISO 20000-2
- Planning an ITSMS based on ISO 20000
- Implementing an ITSMS based on ISO 20000
- Performance evaluation, monitoring and measurement of an ITSMS based on ISO 20000
- Continual improvement of an ITSMS based on ISO 20000
- Preparing for an ISO 20000-1 certification audit
What's included
As well as gaining your ISO 20000 certification, you'll also be provided with a free student manual which you can take home with you. It contains over 450 pages of information and practical examples.
Your accelerated course includes:
- Accommodation *
- Meals, unlimited snacks, beverages, tea and coffee *
- On-site exams **
- Exam vouchers **
- Practice tests **
- Certification Guarantee ***
- Courseware
- Up-to 12 hours of instructor-led training each day
- 24-hour lab access
- Digital courseware **
- * For residential training only. Accommodation is included from the night before the course starts. This doesn't apply for online courses.
- ** Some exceptions apply. Please refer to the Exam Track or speak with our experts
- *** Pass first time or train again free as many times as it takes, unlimited for 1 year. Just pay for accommodation, exams, and incidental costs.
Prerequisites
We recommend that you have basic knowledge of ISO 20000, or some knowledge of IT Service Management concepts.
Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.
Reviews
Here's the Firebrand Training review section. Since 2001 we've trained exactly 134561 students and asked them all to review our Accelerated Learning. Currently, 95.56% have said Firebrand exceeded their expectations.
Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.
"Very good trainer. Has a lot of experience and knows the ISO27001 content and questions for the certification. He managed to make the training as interactive as possible."
Andrea Lancelot, PwC. (3/7/2024 (Wednesday) to 5/7/2024 (Friday))
"Interactive sessions, I enjoyed the training and I thought very interesting. The instructor is good at catching the intention. We could benefit from the experience of the instructor to get real-life examples and he is responding to all our questions"
Amine Maazouz, PwC Belgium. (3/7/2024 (Wednesday) to 5/7/2024 (Friday))
"Great trainer who took the time to explain the right concepts and familiarise us with the exam itself tips and tricks."
Kallol Parial. (3/7/2024 (Wednesday) to 5/7/2024 (Friday))
"Enjoyed the course through out as it was very interactive."
Himanshu Paliwal, NXP. (5/6/2024 (Wednesday) to 7/6/2024 (Friday))
"Enjoyed the course through out as it was very interactive."
Himanshu Paliwal, NXP. (5/6/2024 (Wednesday) to 7/6/2024 (Friday))
Course Dates
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27/5/2024 (Monday) |
29/5/2024 (Wednesday) |
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30/9/2024 (Monday) |
2/10/2024 (Wednesday) |
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11/11/2024 (Monday) |
13/11/2024 (Wednesday) |
Limited availability |
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3/2/2025 (Monday) |
5/2/2025 (Wednesday) |
Open |
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17/3/2025 (Monday) |
19/3/2025 (Wednesday) |
Open |
Nationwide |
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