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Get the skills needed to support your organisation in implementing and managing an IT Service Management System (ITSMS), based on ISO/IEC 20000-1:2005.
In three days, you'll learn the fundamental Information Technology Service principles, concepts and best practices. You'll also learn how to plan, implement and evaluate an ITSMS, based on ISO 20000
Maybe you're preparing for an ISO 20000-1 certification audit? If so, this course will teach you how to achieve that accreditation.
The ISO 20000 Lead Implementer is a PECB (Professional Evaluation and Certification Board) official course. It's 40% faster than traditional training, and has been developed in-line with:
As of March 2023, PECB have partnered with Credly to offer you the chance of earning a digital badge upon completing your certification.
You'll get one year’s free membership of PECB (Professional Evaluation and Certification Board) - which usually costs around £250. You can also apply for the following certifications, depending on your level of experience:
Other accelerated training providers rely heavily on lecture and independent self-testing and study.
Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.
At the end of the course, you'll be tested on the following modules. After three days, you'll have all the knowledge needed to pass the exam:
You'll sit the following exam during the course:
The exam covers the following topics. Don't be overwhelmed - you'll get all the knowledge you need to pass your exam, during this three-day course:
As well as gaining your ISO 20000 certification, you'll also be provided with a free student manual which you can take home with you. It contains over 450 pages of information and practical examples.
Your accelerated course includes:
We recommend that you have basic knowledge of ISO 20000, or some knowledge of IT Service Management concepts.
Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.
Here's the Firebrand Training review section. Since 2001 we've trained exactly 134561 students and asked them all to review our Accelerated Learning. Currently, 95.56% have said Firebrand exceeded their expectations.
Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.
"Very good trainer. Has a lot of experience and knows the ISO27001 content and questions for the certification. He managed to make the training as interactive as possible."
Andrea Lancelot, PwC. (3/7/2024 (Wednesday) to 5/7/2024 (Friday))
"Interactive sessions, I enjoyed the training and I thought very interesting. The instructor is good at catching the intention. We could benefit from the experience of the instructor to get real-life examples and he is responding to all our questions"
Amine Maazouz, PwC Belgium. (3/7/2024 (Wednesday) to 5/7/2024 (Friday))
"Great trainer who took the time to explain the right concepts and familiarise us with the exam itself tips and tricks."
Kallol Parial. (3/7/2024 (Wednesday) to 5/7/2024 (Friday))
"Enjoyed the course through out as it was very interactive."
Himanshu Paliwal, NXP. (5/6/2024 (Wednesday) to 7/6/2024 (Friday))
"Enjoyed the course through out as it was very interactive."
Himanshu Paliwal, NXP. (5/6/2024 (Wednesday) to 7/6/2024 (Friday))
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30/9/2024 (Monday) |
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11/11/2024 (Monday) |
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3/2/2025 (Monday) |
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17/3/2025 (Monday) |
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