HDI Desktop Support Manager | 2-day course

Overview

On this accelerated HDI Desktop Support Manager course, you’ll gain an understanding of the best practices a Desktop Support Manager can use to effectively manage the operational and tactical components of a support organisation.

In just 3 days, you’ll learn build your knowledge on how to align desktop support services with business strategy, objectives, and processes. You’ll also learn about:

Tactics for screening, hiring, training, and leading high-performance teams
How to create and deliver on service level agreements and operating level agreements
The metrics and key performance indicators essential to desktop support performance reporting

At the end of this course, you’ll sit the HDI Desktop Support Manager exam and achieve your certification. Through Firebrand’s Lecture | Lab | Review methodology, you’ll get access to courseware, learn from certified instructors, and train in a distraction-free environment.

Audience

This course is ideal if you are a desktop support manager or technical support professional managing day-to-day functions of desktop support in your organisation.

See prices now to find out how much you could save when you train at twice the speed.

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Benefits

Other accelerated training providers rely heavily on lecture and independent self-testing and study.

Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.

Firebrand Training provides instruction to meet every learning need:

Intensive group instruction
One-on-one instruction attention
Hands-on labs
Lab partner and group exercises
Question and answer drills
Independent study

Think you are ready for the course? Take a FREE practice test to assess your knowledge!

Free Practice Test

Curriculum

Unit 1: Desktop Support
Unit 2: Strategy
Unit 3: IT Financial Management
Unit 4: Technology and Service Support
Unit 5: Service Level Management
Unit 6: Metrics and Quality Assurance
Unit 7: Desktop Support Processes
Unit 8: Leadership
Unit 9: Workforce Management
Unit 10: Training and Retention
Unit 11: Promoting Desktop Support

Exam Track

As part of this accelerated course, you’ll sit the following exam at the Firebrand Training centre, covered Certification Guarantee:

HDI Desktop Support Manager exam

Duration: 75 minutes
Format: Multiple-choice
Passing score: 80%
Domains:

Leadership (15%)
Policy and Strategy (25%)
People Management (15%)
Resources (15%)
Process and Procedures (20%)
Performance Results (10%)

What's Included

Your accelerated course includes:

Accommodation *
Meals, unlimited snacks, beverages, tea and coffee *
On-site exams **
Exam vouchers **
Practice tests **
Certification Guarantee ***
Courseware
Up-to 12 hours of instructor-led training each day
24-hour lab access
Digital courseware **

* For residential training only. Accommodation is included from the night before the course starts. This doesn't apply for online courses.
** Some exceptions apply. Please refer to the Exam Track or speak with our experts
*** Pass first time or train again free as many times as it takes, unlimited for 1 year. Just pay for accommodation, exams, and incidental costs.

Prerequisites

There are no formal prerequisites for this accelerated course.

Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.

Reviews

Here's the Firebrand Training review section. Since 2001 we've trained exactly 134561 students and asked them all to review our Accelerated Learning. Currently, 96.41% have said Firebrand exceeded their expectations.

Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.

"Training was very good, explanation was very clear and teacher detailed a lot, so for a 3 day course and to have a first understanding of POWER BI is good."
Rosanna Seerattan Cruz, JTI. (19/3/2024 (Tuesday) to 21/3/2024 (Thursday))

"The instructor and the structure of the course were very clear."
EK, JTI. (19/3/2024 (Tuesday) to 21/3/2024 (Thursday))

"CEH is a very hard training, but it's doable thanks to the friendly employees at Firebrand and the accommodations."
Kas Ramjiawan, ITQM. (4/3/2024 (Monday) to 8/3/2024 (Friday))

"Heavy stuff! Long days and almost no time for some leisure or preparing for exam... I thought there was more hands-on training involved."
MR. (4/3/2024 (Monday) to 8/3/2024 (Friday))

"The course was well structured and concise with a knowledgeable and personable instructor. I will recommend Firebrand courses to all colleagues"
LT. (6/3/2024 (Wednesday) to 8/3/2024 (Friday))

Course Dates

Start	Finish	Status	Location
19/2/2024 (Monday)	20/2/2024 (Tuesday)	Finished - Leave feedback	-
24/6/2024 (Monday)	25/6/2024 (Tuesday)	Wait list	Nationwide
5/8/2024 (Monday)	6/8/2024 (Tuesday)	Limited availability	Nationwide
16/9/2024 (Monday)	17/9/2024 (Tuesday)	Open	Nationwide
28/10/2024 (Monday)	29/10/2024 (Tuesday)	Open	Nationwide
9/12/2024 (Monday)	10/12/2024 (Tuesday)	Open	Nationwide

FastPass: unlimited Microsoft training for €6,750

HDI - Desktop Support Manager