Microsoft Certified Dynamics 365 for Customer Service Functional Consultant Associate - Slechts 4 dagen

Waarom

Zeven redenen waarom jij voor jouw Dynamics 365 Customer Service cursus voor Firebrand kiest:

Bekijk deze video en zie waarom je met Firebrand geld en tijd bespaart

  1. Jij zal in slechts 4 dagen Dynamics 365 Customer Service getrained zijn. Doordat onze cursussen residentieel zijn kunnen wij langere lesdagen aanbieden en zal je tijdens je verblijf volledig gefocust zijn op jouw cursus
  2. Onze Dynamics 365 Customer Service cursus is all-inclusive. Cursusmaterialen, examen, accommodatie en maaltijden zijn inbegrepen.
  3. Slaag de eerste keer voor Dynamics 365 Customer Service of train gratis opnieuw.Op basis van onze certificeringsgarantie kun je voor het geval je de eerste keer niet slaagt binnen een jaar terugkomen en opnieuw trainen. Je betaalt dan alleen voor accommodatie en examens. De andere kosten zijn inbegrepen.
  4. Je zal meer over Dynamics 365 Customer Service leren. Waar opleidingen elders doorgaans van 9:00 tot 17:00 duren, kan je bij Firebrand Training rekenen op 12 uur training per dag!

  5. Je zal Dynamics 365 Customer Service sneller beheersen. Doordat onze cursussen residentieel zijn word je in korte tijd ondergedompeld in de theorie. Hierdoor zal je volledig gefocust zijn op de cursus en zal je sneller de theorie en praktijk beheersen.
  6. Je zal voor Dynamics 365 Customer Service studeren bij de beste training provider. Firebrand heeft het Q-For kwaliteitlabel, waarmee onze standaarden en professionaliteit op het gebied van training erkend worden. We hebben inmiddels 72,074 professionals getraind en gecertificeerd!
  7. Je gaat meer doen dan alleen de cursusstof van Dynamics 365 Customer Service bestuderen. We maken gebruik van laboratoria, case-studies en oefentests, om ervoor te zorgen dat jij jouw nieuwe kennis direct in jouw werkomgeving kan toepassen.

Denk jij klaar te zijn voor deze opleiding? Doe een GRATIS oefentest om je kennis te testen!

Wat

Get the skills and knowledge you need fast to become a Microsoft Certified Dynamics 365 for Customer Service Functional Consultant Associate on this accelerated and official 4-day course.

In the process of becoming a Dynamics 365 for Customer Service Functional Consultant Associate, you'll learn how to build and implement CX solutions that are fast and agile. You'll also learn to leverage AI that drive actionable insights and anticipate customer needs.

Your expert Microsoft Certified Trainer will immerse you in official curriculum and hands-on practical labs. You will learn and retain information 40% faster through our Lecture | Lab | Review technique.

Become a certified Customer Service Functional Consultant in 4 days as you cover the following topics:

  • Learn about discovery, planning and analysis
  • Manage entities and data
  • Implement security and integration
  • Perform solution deployment and testing
  • Manage queues, the Knowledge base and SLAs

You will be prepared for and sit exams MB-200 and MB-230 at the Firebrand Training Centre during the course. This is covered by your Certification Guarantee. Passing this exam will qualify you as a Microsoft Certified Dynamics 365 for Customer Service Functional Consultant Associate.

If you’re a functional consultant or looking to develop and certify your skills as a Dynamics 365 Customer Service Consultant Associate, this course is ideal for you.

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Course MB-200T01-A: Dynamics 365: Power Platform applications

Module 1: Platform Overview

In this module you will learn the basics of the Power Platform. You will tour the various administrator portals and options as well as install applications.

Lessons

  • Overview
  • Configure Power Platform environments
  • Creating applications
  • Discovery and planning
  • Module Summary

After completing this module, you will be able to:

  • Identify common platform components and their uses

Module 2: Data Modeling

In this module you will learn how to model data effectively using the platform's entities, attributes and relationships.

Lessons

  • Data model fundamentals
  • Relationships
  • Other entity options
  • Other field options
  • internationalising
  • Module summary

After completing this module, you will be able to:

  • Create and use relationships and entities

Module 3: Model Driven Apps

In this module you will learn about model driven applications and how to configure and use them.

Lessons

  • Configure model-driven apps
  • Configure model-driven forms
  • Configure views
  • Configure model-driven charts
  • Configure model-driven dashboards
  • Configure reports
  • Module summary

After completing this module, you will be able to: 

  • Create and modify forms, views, dashboards and other user experience components

Module 4: Canvas Apps

In this module you will learn how to create and use canvas apps, as well as learn the differences between canvas apps and model-driven.

Lessons

  • Application fundamentals
  • Working with data and services
  • Customising the user experience
  • Integration with model-driven apps
  • Module summary

After completing this module, you will be able to:

  • Create a canvas app
  • Work with CDS data

Module 5: Security

In this module you will learn how the platform’s security model manages users’ experiences and access to both data and functionality.

Lessons

  • Security overview
  • Business units
  • Manage security roles
  • Manage teams
  • Configure hierarchy security
  • Module summary

After completing this module, you will be able to:

  • Create and use Business Units
  • Create, modify and use Security Roles

Course MB-200T02-A: Dynamics 365: Power Platform automation

Module 1: Platform Automation Overview

In this module you will learn the basics of the Power Platform automation capabilities. You will learn the need for automation and how you can map the needs to the capabilities.

Lessons

  • Platform automation overview
  • Module summary

After completing this module, you will be able to:

  • Identify common platform automation and their uses

Module 2: Business Rules

In this module you will learn how to build and use business rules and how they work alongside other platform automations.

Lessons

  • Introduction to business rules
  • Additional business rule details
  • Module summary

After completing this module, you will be able to:

  • Create and use business rules

Module 3: Workflows

In this module you will learn how to build and use workflows and how they work alongside other platform automations.

Lessons

  • Introduction to workflows
  • Building workflows
  • Advanced workflow
  • Module summary

After completing this module, you will be able to:

  • Create and use workflows

Module 4: Microsoft Flows

In this module you will learn how to build and use Microsoft Flows and how they work alongside other platform automations.

Lessons

  • Introduction to Microsoft Flow
  • Other flow concepts
  • Working with CDS
  • Building approval flows
  • Starting from apps
  • Flow deployment considerations
  • Module summary

After completing this module, you will be able to:

  • Create and use Microsoft Flows

Module 5: Business Process Flows

In this module you will learn how to build and use business process flows and how they work alongside other platform automations.

Lessons

  • Introduction to business process flows
  • Configure business process flows
  • Additional business process flows details
  • Module summary

After completing this module, you will be able to:

  • Create and use business process flows

Course MB-200T03-A: Dynamics 365: Power Platform integrations

Module 1: Introduction to Integrations

In this module you will learn the basics of the Power Platform integration capabilities. You will learn how to configure and use email integrations.

Lessons

  • Overview of common scenarios
  • Email integration
  • Outlook integration
  • Module summary

After completing this module, you will be able to:

  • Identify common integrations.
  • Configure and use email integration.

Module 2: Integration with Office

In this module you will learn how to integrate with common Office products to include OneNote, Word and Excel.

Lessons

  • Templates
  • SharePoint
  • Microsoft Teams
  • Additional Integrations
  • Module summary

After completing this module, you will be able to:

  • Configure and use integrations with Office products

Module 3: Managing Data

In this module you will learn how to import and export data for the Power Platform and create and use data maps.

Lessons

  • Managing data overview
  • Duplicate detection
  • Importing data
  • Exporting data
  • Bulk delete
  • Module summary

After completing this module, you will be able to:

  • Import and export data
  • Create and use data maps
  • Perform bulk delete

Course MB-200T04-A: Dynamics 365: Power Platform test and deploy

Module 1: Manage Instances and Applications

In this module you will learn how to enable and update first-party applications; install third-party apps and configure using admin portals.

Lessons

  • Overview
  • Manage applications
  • Module summary

After completing this module, you will be able to:

  • Enable and update first-party apps.
  • Install third-party apps.

Module 2: Manage Solutions

In this module you will learn how to create manage and deploy solutions.

Lessons

  • Solution concepts
  • Planning and creating solutions
  • Working with solution components
  • Distributing solutions
  • Working with managed solutions
  • Module summary

After completing this module, you will be able to:

  • Create, manage and deploy customisations with solutions

Module 3: Additional Deployment Considerations

In this module you will learn how to configure for mobile and deploy components such as Microsoft Flow.

Lessons

  • Configure
  • Mobile configuration settings
  • Mobile configuration
  • Module summary

After completing this module, you will be able to:

  • Configure for mobile
  • Deploy components

Module 4: Documentation and Testing

In this module you will learn how to design test plans and perform performance tuning.

Lessons

  • Creating test plans
  • User interface testing
  • Performance optimisation and tuning
  • Documentation
  • Engage with the customer
  • Module summary

After completing this module, you will be able to:

  • Create and use test plans
  • Locate performance tuning tools

Course MB-230T01-A: Dynamics 365 for customer engagement for customer service

Module 1: Customer Service Overview

In this module you will learn the basics of customer service in Dynamics 365. We will install and configure the application as well as learn about security roles, related applications and analytics.

Lessons

  • Lesson 1: Create case records
  • Lesson 2: Related service apps
  • Lesson 3: Analytics for service
  • Lesson 4: AI for service
  • Lesson 5: Configuring customer service
  • Lesson 6: Module summary

After completing this module, students will be able to:

  • Install and configure the customer service application
  • Identify common customer service scenarios

Module 2: Case Management

In this module you will learn how to open and resolve customer service cases, both manually and with automation.

Lessons

  • Lesson 1: Case management overview
  • Lesson 2: Creating case records
  • Lesson 3: Queue management
  • Lesson 4: Case routing
  • Lesson 5: Resolving cases
  • Lesson 6: Module summary

After completing this module, you will be able to:

  • Open and resolve customer service cases
  • Automate case creation and routing

Module 3: Service Level Agreements and Entitlements

In this module you will learn how to define and use entitlements and entitlement templates as well as service level agreements and how these tools enable case resolution.

Lessons

  • Lesson 1: SLA and entitlement overview
  • Lesson 2: Create and manage entitlements
  • Lesson 3: Create and manage SLAs
  • Lesson 4: Module summary

After completing this module, you will be able to:

  • Create and use service level agreements
  • Create and use entitlements

Module 4: Knowledge Management

In this module you will learn how to create and use knowledge management. Additionally, you will learn the lifecycle of knowledge articles.

Lessons

  • Lesson 1: Knowledge management overview
  • Lesson 2: Authoring and organizing
  • Lesson 3: Use knowledge content
  • Lesson 4: Manage knowledge content
  • Lesson 5: Module summary

After completing this module, you will be able to:

  • Create and manage knowledge content

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As part of your accelerated course, you'll sit the following exam at the Firebrand Training Centre. This is covered by your Certification Guarantee:

Exam MB-200: Microsoft Dynamics 365 Customer Engagement Core - Currently in Beta

The MB-200 exam tests you on the following skills and knowledge areas:

  • Perform Discovery, Planning and Analysis (5-10%)
  • Manage user experience design (20-25%)
  • Manage Entities and Data (15-20%)
  • Implement Security (5-10%)
  • Implement Integration (15-20%)
  • Perform Solution Deployment and Testing (25-30%)

Exam MB-230: Microsoft Dynamics 365 for Customer Service - Currently in Beta

The MB-230 exam tests you on the following skills and knowledge areas:

  • Perform configuration (25-30%)
  • Manage cases and the knowledge base (30-35%)
  • Manage queues, entitlements and SLAs (25-30%)
  • Configure Voice of the Customer (15-20%)

 

Technology: Microsoft 365

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The following official courseware, practice papers and exams are all included:

Microsoft Official Courseware

  • MB-200T01: Dynamics 365: Power Platform Applications
  • MB-200T02: Dynamics 365: Power Platform Automation
  • MB-200T03: Dynamics 365: Power Platform Integrations
  • MB-200T03: Dynamics 365: Power Platform Test and Deploy
  • MB-230T01: Dynamics 365 for Customer Engagement for Customer Service

Microsoft Practice Exam

  • Microsoft Official Practice Tests are coming soon

Microsoft Official Exams

  • MS-200: Microsoft Dynamics 365 Customer Engagement Core - Currently in Beta
  • MS-230: Microsoft Dynamics 365 for Customer Service - Currently in Beta

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To take this course, you should be familiar with the Microsoft 365 Administrator certification path.

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Wanneer

Wanneer wilt u deelnemen aan een versnelde opleiding?

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18/2/2019 (Maandag)

21/2/2019 (Donderdag)

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24/6/2019 (Maandag)

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5/8/2019 (Maandag)

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Beperkte beschikbaarheid

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16/9/2019 (Maandag)

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28/10/2019 (Maandag)

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9/12/2019 (Maandag)

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Beoordelingen

Wereldwijd heeft Firebrand in haar 10-jarig bestaan al 72,074 studenten opgeleid! We hebben ze allemaal gevraagd onze versnelde opleidingen te evalueren. De laatste keer dat we onze resultaten analyseerden, bleek 96.74% ons te beoordelen als 'boven verwachting'


"Again, another lightening fast course with a certificate in the end. The trainers amaze me everytime, on how well-skilled they are. Keep up the good work guys!"
Thomas Geens, SECOTRON. - Microsoft MCSA: Office 365 (5 Dagen) (10/9/2018 t/m 14/9/2018)

"Really good training"
Bram Cooreman, All Buro Solutions. - Microsoft MCSA: Office 365 (5 Dagen) (10/9/2018 t/m 14/9/2018)

"Intensive, focused and effective. Days are long, but managable. The Instructor is very helpful and approachable. His knowledge level of the topic is pro, period."
Jan Nakolinna, Boliden Kevitsa. - Microsoft MCSA: SQL Server 2016 - Database Administration (6 Dagen) (28/5/2018 t/m 2/6/2018)

"The speed is pretty fast and days could be a few hours shorter. But still nice and fast way to do the training."
Pasi Angeria. - Microsoft MCSA: SQL Server 2016 - Database Administration (6 Dagen) (28/5/2018 t/m 2/6/2018)

""
Anoniem, Projinit IT - Microsoft MCSA: Windows Server 2016 (11 Dagen) (19/3/2018 t/m 29/3/2018)

"De cursus was super , aangename lesgever ."
Anoniem - Microsoft MCSA: Windows Server 2016 (11 Dagen) (19/3/2018 t/m 29/3/2018)

"I have been in many training courses but have never met such an instructor. Very polite, patient, clear, I could ask without hesitation questions as much as I wanted. He makes sure you understand the topic before he goes further. Very professional! You get everything that you need to pass the MS exam. No doubt! Firebrand is definitely a good investment and worth taking it. Many thanks Firebrand team!"
Hamza Kursun. - Microsoft MCSA: Cloud Platform (7 Dagen) (14/10/2017 t/m 20/10/2017)

"I was surrounded with high skill people which forced me to focus on and study hard to pass the exams. It is also a good experience to do networking."
Daniel Ferreira. - Microsoft MCSA: Cloud Platform & MCSE: Cloud Platform and Infrastructure (Azure) (10 Dagen) (14/10/2017 t/m 22/10/2017)

"This is the third course I have done with Firebrand, and the first I have done in Europe. The instructor standards do not change, the Firebrand ethos remains the same and the package as a whole is very good, wherever you take a course."
Matthew Chamberlain, Chamberlain & Co. - Microsoft MCSA: Cloud Platform & MCSE: Cloud Platform and Infrastructure (Azure) (10 Dagen) (10/7/2017 t/m 18/7/2017)

"Excellent trainer and good location but very high paced."
D.vR.. - Microsoft Architecting Microsoft Azure Solutions (3 Dagen) (17/7/2017 t/m 18/7/2017)

"Zeer veel informatie, maar wel deskundig en duidelijke uitleg!"
Henk Schinkel, geen. - Microsoft MCSA: Windows Server 2012 R2 (9 Dagen) (23/11/2015 t/m 1/12/2015)

"Fijne accomodatie en eten. Zeer ervaren en professionele docent"
Anoniem - Microsoft MCSA: Office 365 (5 Dagen) (26/11/2015 t/m 29/11/2015)

"Prima opleiding geweldige kundige docent uitstekende locatie"
Anoniem - Microsoft MCSA: Office 365 (5 Dagen) (26/11/2015 t/m 29/11/2015)

"You will learn a great deal with Firebrand and have every good chance in passing your chosen exams. Its a very unique experience. "
Anoniem - Microsoft MTA Security, Windows Server Administration & Networking (6 Dagen) (2/11/2015 t/m 7/11/2015)

"Fast Good learning!"
Anoniem - Microsoft MTA Security, Windows Server Administration & Networking (6 Dagen) (2/11/2015 t/m 7/11/2015)

"The instructor was very thorough and professional. He made the course very understandable. I was very impressed with his teaching methods and presentations. Firebrand is the best."
Anoniem - Microsoft MTA Security, Windows Server Administration & Networking (6 Dagen) (2/11/2015 t/m 7/11/2015)

"Great Instructor, much details and good stories from the IT Field. This is for me a drive to continue my IT career and learn more."
Anoniem - Microsoft MTA Security, Windows Server Administration & Networking (6 Dagen) (2/11/2015 t/m 7/11/2015)

"Very good way to pass certification if you're able to study and assimilate new knowledges quickly. "
Anoniem - Microsoft MTA Security, Windows Server Administration & Networking (6 Dagen) (2/11/2015 t/m 7/11/2015)

"Awesome! Great teacher with endless patience!! :)"
Anoniem - Microsoft Querying SQL Server (4 Dagen) (2/11/2015 t/m 5/11/2015)

"Efficient learning with the experience and qualified instructor. Highly recommended!"
Anoniem - Microsoft Querying SQL Server (4 Dagen) (2/11/2015 t/m 5/11/2015)

"Continue the way you are!"
Anoniem - Microsoft Querying SQL Server (4 Dagen) (2/11/2015 t/m 5/11/2015)

"Middelen om de trainingen te volgen zijn uitstekend."
Anoniem, HCG Hoedt - Microsoft Implementing Microsoft Azure Infrastructure Solutions (3 Dagen) (16/10/2015 t/m 18/10/2015)

"Firebrand biedt een mooie geisoleerde omgeving, waarin je, gemotiveerd door een vakbekwame en gedreven docent, met medecursisten dag (en nacht) bezig kunt zijn met slechts een ding voor ogen: de cursusinhoud. Hoewel zeker vermoeiend, vind ik de cursussen van Firebrand absoluut de moeite waard in het traject van verkrijgen van vakgerichte kennis en certificering."
Anoniem, erwinbeelen.com - Microsoft Implementing Microsoft Azure Infrastructure Solutions (3 Dagen) (16/10/2015 t/m 18/10/2015)

"Really enjoyable and very hard experience. Trainer made the course fun to do."
Anoniem - Microsoft MCSA: Windows Server 2012 R2 (9 Dagen) (19/9/2015 t/m 27/9/2015)

"Get more in less time"
Anoniem - Microsoft MCSD: SharePoint Applications (12 Dagen) (28/4/2014 t/m 9/5/2014)

"This course was realy good; you lose no time, an efficient way of work"
Philippe De Groote , saphico. - Microsoft MCSA: Windows Server 2012 R2 (9 Dagen) (27/10/2013 t/m 3/11/2013)

"8 Days course which also includes two weekends. Our trainer made it an experience I didn't want to miss!"
Sybrand Hartman, Tata Steel. - Microsoft MCSA: Windows Server 2012 R2 (9 Dagen) (27/10/2013 t/m 3/11/2013)

"Een zeer postitieve ervaring, alles is goed geregeld en de trainer was altijd bereid je vragen te beantwoorden. Je leeft hier echt voor de cursus dwz je staat er mee op en tijdens ontbijt begint het al en je stopt pas als je ogen dicht gaan bij het slapen. Zeer goede manier om kennis op te doen. Veel theorie maar ook wel Hands On!"
CG, Veiligheidsregio Kennemerland. - Microsoft MCSA: Windows Server 2012 R2 (9 Dagen) (9/6/2013 t/m 16/6/2013)

"Thuis studeren had me twee keer zoveel tijd gekost. Op de cursus kon ik me erg goed concentreren op de stof en zo ook mijn certificaten behalen in een zeer korte tijd."
Marc van Berkel, Linfosys. - Microsoft MCSA: Windows Server 2012 R2 (9 Dagen) (9/6/2013 t/m 16/6/2013)

"Prima docent, fijne locatie, maar erg intensief."
MV. - Microsoft MCSE: SharePoint 2013 (6 Dagen) (10/6/2013 t/m 15/6/2013)

"Its always great to be busy with SharePoint for a full week. All my goals are completed and got a very good understanding, learned a lot and cannot wait to start using this best practices in my daily work. Very good teacher with a lot of experience, from different kind of businesses."
Anoniem - Microsoft MCSE: SharePoint 2013 (6 Dagen) (10/6/2013 t/m 15/6/2013)

"Tsunami van informatie en leerstof komt over je heen. Voorbereiden op het assimileren, zeg maar opslorpen, van al deze kennis is een vereiste indien het lang geleden is dat je op de schoolbanken zat. Maar het is een reuze ervaring. Een belevenis en je honger wordt gestild."
Anoniem, VSOA Defensie - Microsoft MCSA: Windows Server 2012 R2 (9 Dagen) (7/4/2013 t/m 14/4/2013)

"- Tempo ligt erg hoog, de zaterdagavond (niet inbegrepen bij de 8 dagen) is dan ook zeer nodig. - Kom met genoeg kennis! - Kom met een goede motivatie!"
Rob de Haan, Van Dam ICT. - Microsoft MCSA: Windows Server 2012 R2 (9 Dagen) (7/4/2013 t/m 14/4/2013)

"Great teacher, learned a lot and had a good team! Really good way of learning."
Marloes Rutten, SplitVision. - Microsoft MCSA: Windows Server 2012 R2 (9 Dagen) (20/1/2013 t/m 27/1/2013)

"Het is niet gemakkelijk, je krijgt erg veel informatie tegelijk maar met de juiste instelling is het zeker te doen. De MCSA 2012 cursus is zeer de moeite waard en ik kan deze methode en de accomodatie zeker aanbevelen!"
Marc Willemsen, EIC BV. - Microsoft MCSA: Windows Server 2012 R2 (9 Dagen) (20/1/2013 t/m 27/1/2013)

"Goede en krachtige training!"
Chris Carremans, EASI / Appligen. - Microsoft MCSA: Windows Server 2012 R2 (9 Dagen) (4/11/2012 t/m 11/11/2012)

"Je moet met de juiste instelling naar de training komen. Je moet na de lesuren, nog willen studeren, en dat maakt het kei-hard, want "Alle beetjes helpen" Jezelf kalmeren doe je met deze zin: "2nd shot" Superbekwame instructor. Combineert hard studeren met hard lachen. Goede situatievoorbeelden helpen enorm."
Antonio Vanhove. - Microsoft MCSA: Windows Server 2012 R2 (9 Dagen) (4/11/2012 t/m 11/11/2012)

"Je heb wel vooraf een fundament van kennis nodig. Het is heel intensief, 13 uur per dag 13 dagen lang. De trainer was uitstekend."
Anoniem - Microsoft MCSA: Windows Server 2008 & MCITP Enterprise Administrator (13 Dagen) (9/9/2012 t/m 21/9/2012)

"Its hardwork and long days but you will be prepared for the exam. This way learning is an experience."
René Beije. - Microsoft MCSA: Windows Server 2008 & MCITP Enterprise Administrator (13 Dagen) (8/7/2012 t/m 20/7/2012)

"Resultaten behaal je door zelf te ondernemen en kansen te pakken. Ervoor gaan betekent inspannen tot het uiterste. Niet wegschrikken voor zeven dagen intensief studeren. Mij ligt dit concept goed. Ik hou ervan om in korte tijd resultaat te zien in plaats van een jaar te moeten doen over een cursus en daar wekelijks mijn tijd voor vrij te maken."
Tristan Jager. - Microsoft MCSA: Windows Server 2008 & MCITP Enterprise Administrator (13 Dagen) (8/7/2012 t/m 20/7/2012)

"Perfecte training, perfecte docent, perfecte locatie in de benelux. Vriendelijke medewerkers. Veel studie, maar dat is ook de bedoeling :)"
Jesper Plass, Ploegam BV. - Microsoft MCSA: Windows Server 2008 & MCITP Enterprise Administrator (13 Dagen) (8/7/2012 t/m 20/7/2012)

"Training is voor doorzetters, heeft een strakke planning en zit vol met tip & trucs om te dealen met de Microsoft examens. Als je nog geen ervaring hebt met een bootcamp, kun je hier alles ervaren ..."
Jan Blom, ICT First. - Microsoft MCSA: Windows Server 2008 (8 Dagen) (8/7/2012 t/m 15/7/2012)

"Uitstekend concept en zeer goede trainer, maar héél zwaar!"
Robert Kriekaard, KBS Bedrijfsondersteuning. - Microsoft MCSA: Windows Server 2008 (8 Dagen) (8/7/2012 t/m 15/7/2012)

"Ik heb nog nooit iemand zien met zo veel kennis van Microsoft (en dat is nog niet eens het enigewaar in hij les geeft). De manier van les geven is heel goed. Beste instructeur ooit! In 7 dagen tijd meer geleerd dan 1 jaar op school."
Freddy Jeurissen, nvt. - Microsoft MCSA: Windows Server 2008 & MCITP Enterprise Administrator (13 Dagen) (8/7/2012 t/m 20/7/2012)

"De intensieve training, maakt het een bijzondere en zeer leerzame ervaring. Door alle tijd die je in een dag kunt krijgen met een onderwerp bezig te zijn is de kennisoverdracht enorm. Zeer ervaren trainer die de lesstof perfect beheerst en kan aanvullen met praktijk ervaring en daarnaast ook zeer aangenaam mens is maakt de ervaring onvergetelijk."
Pieter Borst. - Microsoft MCTS / MCPD SharePoint 2010 Developer (7 Dagen) (10/10/2011 t/m 16/10/2011)

"Voor het eerst heb ik een cursus mogen volgen. Gelukkig voor mij is dit gebeurd onder de Firebrand vlag. 7 zeer intensieve dagen met aan het eind het gevoel dat je echt iets geleerd hebt. De instructeur heeft veel moeite gestopt in het aantrekkelijk maken van de slides + persoonlijke aanpassingen hierdoor is de ervaring uitermate positief."
Ronald van Meer. - Microsoft MCTS / MCPD SharePoint 2010 Developer (7 Dagen) (10/10/2011 t/m 16/10/2011)

"The knowledge and professionalism of the instructor, supporting and replaying all our question is really amazing. The Ruwenberg hotel is really nice and the service on the hotel fantastic. Overall, I've had a fantastic experience."
David Alonso. - Microsoft Architecting Microsoft Azure Solutions (3 Dagen) (9/4/2018 t/m 11/4/2018)

"Good environment for a training, professional people."
Anoniem - Microsoft Architecting Microsoft Azure Solutions (3 Dagen) (9/4/2018 t/m 11/4/2018)

"A 9 day sprint through all things Azure with a focus on getting through the MSCE exams for architecting and developing cloud solutions. The long days paid off. Comfortable accommodation with knowledgeable and attentive staff."
Graham Morgan, Spatial Consultants Ltd. - Microsoft MCSA: Cloud Platform & MCSE: Cloud Platform and Infrastructure (Azure) (10 Dagen) (10/7/2017 t/m 18/7/2017)

"We had Phil Anderson, a very nice and intelligent man. He had to put through a lot of information. I did not take the exam at the end of the week, because I am a person who needs more time to process information. The course was structured and well done by Phil. I would recommend him as a trainer. Teacher gets a 9. The facilities of the training were good. Everything was prepared before the training, so it had an easy start. "
Danny van Oijen, Havenziekenhuis. - Microsoft MCSA: Windows 10 (6 Dagen) (13/3/2017 t/m 18/3/2017)

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