Looking for Global training? Go to https://firebrand.training/en or stay on the current site (Nederland)
On this 5 day accelerated Microsoft Dynamics CRM 2016 Customer Service course you’ll learn to improve customer satisfaction through automation of business processes.
You’ll develop the skills to leverage the full capabilities of powerful Customer Service and Service Scheduling functionality in Microsoft Dynamics CRM 2016. This will simplify the customer service process for employees within your organisation, leading to more satisfied customers.
Taught by your expert Microsoft certified instructor, you’ll be fully immersed in the course using Firebrand’s unique Lecture | Lab | Review technique. This will help you quickly develop skills to:
You’ll sit exam MB2-714: Microsoft Dynamics CRM 2016 Customer Service on-site as part of the course, covered by our certification guarantee.
Passing exam MB2-714 previously resulted in achieving the Microsoft Specialist: Dynamics CRM 2016 Customer Service certification.
Microsoft retired the Specialist credential as of 31 March, 2017. The exams remain available and where applicable will count towards the relevant existing MCSA, MCSE or MCSD certification.
This Microsoft Dynamics CRM 2016 Customer Service course is most suited to those in customer service or operations, sales managers and office managers or executives.
Bekijk nu de prijzen om erachter te komen hoeveel je kunt besparen als je tweemaal zo snel traint.
Manage cases and the knowledge base (25-30%)
Manage queues, entitlements, and service level agreements (SLAs) (25-30%)
Manage service scheduling, interactive service hub, and the unified help desk (20-25%)
Work with FieldOne and surveys and perform service management analysis (20-25%)
You'll sit the following exam at the Firebrand Training Centre, covered by your Certification Guarantee:
Passing exam MB2-714 previously resulted in achieving the Microsoft Specialist: Dynamics CRM 2016 Customer Service certification.
Microsoft retired the Specialist credential as of 31 March, 2017. The exams remain available and where applicable will count towards the relevant existing MCSA, MCSE or MCSD certification.
It is recommended you possess the following prerequisites before sitting this course:
Weet je niet zeker of je aan de vereisten voldoet? Maak je geen zorgen. Jouw trainingsadviseur bespreekt jouw achtergrond met je om te begrijpen of deze cursus geschikt is voor je.
Wereldwijd heeft Firebrand in haar 10-jarig bestaan al 134561 studenten opgeleid! We hebben ze allemaal gevraagd onze versnelde opleidingen te evalueren. De laatste keer dat we onze resultaten analyseerden, bleek 96.40% ons te beoordelen als 'boven verwachting'
"Very well structured! I found the course very useful and the instructor explained everything very well"
AN. (19/3/2024 (Dinsdag) t/m 21/3/2024 (Donderdag))
"I loved the pace and involvement of the coach. the course is very intensive but worth the price. the infrastructure and venue is fantastic aswell."
Andreas Vandenberghe, Allianz Technology SE. (18/3/2024 (Maandag) t/m 24/3/2024 (Zondag))
"This was my 4th Firebrand training. And as usual the location and training was great! If you want to learn a lot, in a very short time. This is the way to go!"
KV, Tuxito. (21/8/2023 (Maandag) t/m 24/8/2023 (Donderdag))
"I liked the firebrand training very much. This training really helped in deepdiving into key Azure security concepts and tools."
Anoniem (20/2/2023 (Maandag) t/m 22/2/2023 (Woensdag))
"De informatie in deze cursus is perfect voor het behalen van de examens. Veel praktijkgerichten voorbelden"
Anoniem, Guide-IT (18/7/2022 (Maandag) t/m 23/7/2022 (Zaterdag))
Start datum |
Eind datum |
Status |
Locatie |
Nu boeken |
---|---|---|---|---|
27/11/2023 (Maandag) |
1/12/2023 (Vrijdag) |
Beëindigde cursus - Geef feedback |
- |
|
1/4/2024 (Maandag) |
5/4/2024 (Vrijdag) |
Wachtlijst |
Landelijk |
|
13/5/2024 (Maandag) |
17/5/2024 (Vrijdag) |
Beperkte beschikbaarheid |
Landelijk |
|
24/6/2024 (Maandag) |
28/6/2024 (Vrijdag) |
Open |
Landelijk |
|
5/8/2024 (Maandag) |
9/8/2024 (Vrijdag) |
Open |
Landelijk |
|
16/9/2024 (Maandag) |
20/9/2024 (Vrijdag) |
Open |
Landelijk |
|