ITIL® Practitioner

- Slechts 2 dagen

ITIL is the most widely accepted approach to IT service management in the world, providing you with a proven set of best practices. Now learn how to boost the effectiveness of ITIL within your business and get ITIL Practitioner certified twice as fast as traditional training.

On this accelerated two day ITIL Practitioner course, you’ll focus on Continual Service Improvement (CSI) - a fundamental lifecycle stage in ITIL - and prove you can apply ITIL concepts effectively in your organisation.

Boost ITIL in your business

Whereas ITIL Foundation introduces relevant ITIL concepts, the ITIL Practitioner certification will teach you how to adopt and adapt ITIL within your organisation.

Lees meer...

You’ll also learn how to:

  • Leverage Continual Service Improvement to boost the benefit of ITIL
  • Improve ability of individuals to use ITIL in day-to-day roles
  • Use automation, real-time reporting and the cloud to improve service design and delivery
  • Make use of other frameworks – including Lean, DevOps, Agile and SIAM

The ITIL Practitioner has been developed to help you increase the value of ITIL within your business. On this accelerated course, you’ll sit the ITIL Practitioner exam onsite and get certified.

On this course, you will earn a total of 11 PMI PDUs for PMP certification maintenance, with the following subtotals:

  • Total: 11
  • Technical: 0.5
  • Strategic: 7.5
  • Leadership: 3

Thynk ATO of AXELOS Limited offers the ITIL® Foundation and Practitioner Version 3 courses on this page and is a registered trade mark of AXELOS Limited. All rights reserved.

Zie Benefits...

Bekijk nu de prijzen om erachter te komen hoeveel je kunt besparen als je tweemaal zo snel traint.

Zeven redenen waarom jij voor jouw ITIL Practitioner cursus voor Firebrand kiest:

  1. Jij zal in slechts 2 dagen ITIL Practitioner gecertificeerd zijn. Doordat onze cursussen residentieel zijn kunnen wij langere lesdagen aanbieden en zal je tijdens je verblijf volledig gefocust zijn op jouw cursus
  2. Onze ITIL Practitioner cursus is all-inclusive. Cursusmaterialen, examens, accommodatie en maaltijden zijn inbegrepen.
  3. Slaag de eerste keer voor ITIL Practitioner of train gratis opnieuw.Op basis van onze certificeringsgarantie kun je voor het geval je de eerste keer niet slaagt binnen een jaar terugkomen en opnieuw trainen. Je betaalt dan alleen voor accommodatie en examens. De andere kosten zijn inbegrepen.
  4. Je zal meer over ITIL Practitioner leren. Waar opleidingen elders doorgaans van 9:00 tot 17:00 duren, kan je bij Firebrand Training rekenen op 12 uur training per dag!
  5. Je zal ITIL Practitioner sneller beheersen. Doordat onze cursussen residentieel zijn word je in korte tijd ondergedompeld in de theorie. Hierdoor zal je volledig gefocust zijn op de cursus en zal je sneller de theorie en praktijk beheersen.
  6. Je zal voor ITIL Practitioner studeren bij de beste training provider. Firebrand heeft het Q-For kwaliteitlabel, waarmee onze standaarden en professionaliteit op het gebied van training erkend worden. We hebben inmiddels 72,589 professionals getraind en gecertificeerd!
  7. Je gaat meer doen dan alleen de cursusstof van ITIL Practitioner bestuderen. We maken gebruik van laboratoria, case-studies en oefentests, om ervoor te zorgen dat jij jouw nieuwe kennis direct in jouw werkomgeving kan toepassen.

Bekijk nu de prijzen om erachter te komen hoeveel je kunt besparen als je tweemaal zo snel traint.

Thynk ATO of AXELOS Limited offers the ITIL® Foundation and Practitioner Version 3 courses on this page. These courses are a registered trade mark of AXELOS Limited. All rights reserved.

Zie Curriculum...

1. Introduction

2. Concepts and definitions

  • Apply the concept of ‘adopt and adapt’ when using ITIL guidance in a given context
  • Analyse the importance of each element of the definition of a service when planning and implementing service improvements:
    • Customer
    • Value
    • Outcome
    • Cost
    • Risk

3. ITSM guiding principles

  • Apply the ITSM guiding principles in a given context when planning and implementing service improvements:
    • Focus on value
    • Design for experience
    • Start where you are
    • Work holistically
    • Progress iteratively
    • Observe directly
    • Be transparent
    • Collaborate
    • Keep it simple

4. CSI approach

  • Describe the purpose and main outputs of each step of the CSI Approach
  • Use the CSI Approach tools and techniques successfully in a given specific context:
    • Orientation Worksheet
    • Benefits Realisation Review Template
    • CSI register
  • Apply the CSI approach to a given context, including a holistic view of the guiding principles and how the three critical competencies contribute to an improvement (Communication, Metrics & Measurement, OCM)

5. Critical competency - Using metrics and measurement Define critical success factors (CSFs) using a relevant hierarchical approach:

  • Define critical success factors (CSFs) using a relevant hierarchical approach:
    • ITIL Vision to measurement
    • Balanced scorecard
    • Organisation cascade
  • Determine key performance indicators (KPIs) to underpin a critical success factor
  • Analyse CSFs and KPIs in a given context to ensure that they are balanced between the four categories:
    • Technology, process, service
    • Progress compliance, effectiveness, efficiency
    • Leading, trailing
    • Inside-out, outside-in
  • Define a current state assessment in a given context:
    • Purpose
    • Scope
    • Assessment criteria
    • Required outputs
    • Available resources and skills
  • Design a report in a given context
  • Apply knowledge of metrics and measurement when planning and implementing improvements, particularly in the context of the CSI approach and/or the guiding principles

6. Critical competency - Communicating effectively

  • Explain the nature, value, importance and benefits of good communication
  • Explain communication principles:
    • Communication is a two way process
    • We’re communicating all the time
    • Timing and frequency matter
    • There is no single correct method
    • The message is in the medium
  • Explain the purpose and value of communication tools and techniques:
    • Workshop and meeting action plan
    • Meeting notes template
    • Use relevant communication tools and techniques to support improvement in a given context
    • Stakeholder communication plan
    • Business case
  • Apply knowledge of communications when planning and implementing improvements, particularly in the context of the CSI approach and/or the guiding principles

7. Critical competency - Using organisation change management techniques

  • Explain the role and impact of OCM in successful improvement
  • Describe the purpose and value of OCM activities:
    • Create a sense of urgency
    • Manage stakeholders
    • Manage sponsors
    • Analyse training needs
  • Manage resistance to change
  • Use reinforcement to embed the change
  • Use relevant OCM tools and techniques to support improvement in a given context:
    • Sponsor diagram
    • Stakeholder analysis worksheet
    • Stakeholder map
    • RACI model authority matrix
  • Apply knowledge of OCM when planning and implementing improvements, particularly in the context of the CSI approach and/or the guiding principles

Zie Exam Track...

You'll sit the following exam at the Firebrand Training Centre, covered by your Certification Guarantee:

  • ITIL Practitioner exam

Thynk ATO of AXELOS Limited offers the ITIL® Foundation and Practitioner Version 3 courses on this page. These courses are a registered trade mark of AXELOS Limited. All rights reserved.

Zie What's Included...

Thynk ATO of AXELOS Limited offers the ITIL® Foundation and Practitioner Version 3 courses on this page. These courses are a registered trade mark of AXELOS Limited. All rights reserved.

Zie Prerequisites...

To achieve the ITIL Practitioner certification, you must pass the ITIL Version 3 Foundation exam.

Thynk ATO of AXELOS Limited offers the ITIL® Foundation and Practitioner Version 3 courses on this page. These courses are a registered trade mark of AXELOS Limited. All rights reserved.

Weet u niet zeker of u aan de voorwaarden voldoet?
Maakt u zich geen zorgen. We bespreken uw technische achtergrond, ervaring en kwalificaties om te bepalen of deze versnelde cursus bij u past.

Bel ons op 024-8457770 en spreek met een van onze inschrijvingsadviseurs.

Firebrand is een meeslepende omgeving en vereist betrokkenheid. Sommige vereisten zijn slechts richtlijnen; je zult misschien je unieke ervaring, houding en vastberadenheid vinden die je in staat stelt om te slagen in je versnelde loop.

Zie Wanneer...

ITIL® ITIL Practitioner Cursusdata

ITIL® - Practitioner

Start datum

Eind datum

Status

Nu boeken

11/12/2019 (Woensdag)

12/12/2019 (Donderdag)

Beperkte beschikbaarheid

Nu boeken

31/3/2020 (Dinsdag)

1/4/2020 (Woensdag)

Open

Nu boeken

Wereldwijd heeft Firebrand in haar 10-jarig bestaan al 72,589 studenten opgeleid! We hebben ze allemaal gevraagd onze versnelde opleidingen te evalueren. De laatste keer dat we onze resultaten analyseerden, bleek 96.76% ons te beoordelen als 'boven verwachting'


"I really enjoyed the course , the location is fantastic and the food is amazing!"
S.S.. (30/5/2019 t/m 31/5/2019)

"The course is excellent in terms of providing the information you need without reading the slides word for word. Real life examples help solidify the learning."
Nick Hill. (30/5/2019 t/m 31/5/2019)

"Excellent training by well qualified instructor."
Anoniem (26/6/2017 t/m 27/6/2017)

"Great way of presenting and very patient teacher. Always tries to be as clear as possible and giving lots of understandable and real life examples, which makes it way more easy to understand the huge amount of content you get to learn in just two days. "
Dennis Hereman, Inter IKEA Systems B.V.. (26/6/2017 t/m 27/6/2017)

"Best way to get certified in the shortest possible time."
Anoniem (31/10/2015 t/m 1/11/2015)

Nieuwste ITIL Practitioner-beoordelingen van onze studenten

Denk jij klaar te zijn voor deze opleiding? Doe een GRATIS oefentest om je kennis te testen!