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ITIL® - 4 Specialist Drive Stakeholder Value
Overview
On this accelerated ITIL 4 Specialist Drive Stakeholder Value course, you'll build knowledge across the types of engagement and interaction between a service provider and their customers, users, suppliers and partners.
You'll focus on the conversion of demand into value through IT-enabled services. In just 1 day, you'll also learn how to increase your business' stakeholder satisfaction through:
- SLA design, CX and UX design
- Customer journey mapping
- Multi-supplier management
You'll get access to official courseware and learn from certified instructors as Firebrand are an AXELOS Accredited Training Organisation. At the end of your course, you'll sit the official exam and achieve your ITIL 4 Specialist Drive Stakeholder Value certification.
If you're responsible for managing and integrating stakeholders, the customer journey, and responsible for fostering relationships with partners or suppliers, this course is ideal for you.
Through Firebrand's Lecture | Lab | Review methodology, you'll achieve your ITIL 4 Specialist Drive Stakeholder Value in just 1 day and be one step closer to achieving the ITIL 4 Managing Professional.
The ITIL Managing Professional explained
The ITIL 4 Specialist Drive Stakeholder Value course is 1 of 4 modules of the ITIL 4 Managing Professional (ITIL MP) certification, designed to establish efficient IT-enabled services, teams and workflows.
Certify in all 4 modules in order to become an ITIL MP:
- ITIL 4 Specialist Create, Deliver and Support
- ITIL 4 Specialist High Velocity IT
- ITIL 4 Strategist Direct Plan and Improve
Bekijk nu de prijzen om erachter te komen hoeveel je kunt besparen als je tweemaal zo snel traint.
Zeven redenen waarom jij voor jouw cursus voor Firebrand kiest:
- Jij zal in slechts 1 dagen gecertificeerd zijn. Doordat onze cursussen residentieel zijn kunnen wij langere lesdagen aanbieden en zal je tijdens je verblijf volledig gefocust zijn op jouw cursus
- Onze cursus is all-inclusive. Cursusmaterialen, accommodatie en maaltijden zijn inbegrepen.
- Slaag de eerste keer voor of train gratis opnieuw.Op basis van onze certificeringsgarantie kun je voor het geval je de eerste keer niet slaagt binnen een jaar terugkomen en opnieuw trainen. Je betaalt dan alleen voor accommodatie en examens. De andere kosten zijn inbegrepen.
- Je zal meer over leren. Waar opleidingen elders doorgaans van 9:00 tot 17:00 duren, kan je bij Firebrand Training rekenen op 12 uur training per dag!
- Je zal sneller beheersen. Doordat onze cursussen residentieel zijn word je in korte tijd ondergedompeld in de theorie. Hierdoor zal je volledig gefocust zijn op de cursus en zal je sneller de theorie en praktijk beheersen.
- Je zal voor studeren bij de beste training provider. Firebrand heeft het Q-For kwaliteitlabel, waarmee onze standaarden en professionaliteit op het gebied van training erkend worden. We hebben inmiddels 76906 professionals getraind en gecertificeerd!
- Je gaat meer doen dan alleen de cursusstof van bestuderen. We maken gebruik van laboratoria, case-studies en oefentests, om ervoor te zorgen dat jij jouw nieuwe kennis direct in jouw werkomgeving kan toepassen.
Benefits
Curriculum
Module 1: Understand how customer journeys are designed
- Learn the ways to design and improve customer journeys
Module 2: Understand how to target markets and stakeholders
- Learn the characteristics of markets
- Learn marketing activities and techniques
- Learn how to describe customer needs as well as internal and external factors that affect these
- Learn how to identify service providers and explain their value propositions
Module 3: Understand how to foster stakeholder relationships
- Learn how to analyse customer needs
- Learn about and how to use communication and collaboration activities and techniques
Module 4: Understand how to align expectations and agree upon details of service
- Learn how to plan for value creation
- Learn how to negotiate and agree service utility, warranty, and experience
Module 5: Understand how to on-board and off-board customers and users:
- Learn different approaches to mutually elevate customer, user, and service provider capabilities
- Learn how to prepare onboarding and off-boarding plans
- Learn how to develop user engagement and delivery channels
Module 6: Understand how to act together to ensure continual value co-creation (service consumption/provisioning)
- Learn how users can request services
- Learn the methods for encouraging and managing customer and user feedback
- Learn how to foster a service mind-set (attitude, behaviour, and culture)
Module 7: Understand how to realise and validate service value
- Learn methods for measuring service usage and customer and user experience and satisfaction
- Learn the different types of reporting of service outcome and performance
Exam Track
As part of your accelerated course, you'll sit the following exam at the Firebrand Training centre, covered by your Certification Guarantee:
- ITIL 4 Specialist Drive Stakeholder Value
- Format: Multiple choice
- Duration: 90 minutes
- Number of questions: 40
- Passing score: 70%
What's Included
Prerequisites
To achieve your ITIL 4 Specialist Drive Stakeholder Value certification, you must possess the ITIL 4 Foundation certification.
Weet je niet zeker of je aan de vereisten voldoet? Maak je geen zorgen. Jouw trainingsadviseur bespreekt jouw achtergrond met je om te begrijpen of deze cursus geschikt is voor je.
Beoordelingen
Wereldwijd heeft Firebrand in haar 10-jarig bestaan al 76906 studenten opgeleid! We hebben ze allemaal gevraagd onze versnelde opleidingen te evalueren. De laatste keer dat we onze resultaten analyseerden, bleek 96.73% ons te beoordelen als 'boven verwachting'
"Excellent training by well qualified instructor."
Anoniem (26/6/2017 (Maandag) t/m 27/6/2017 (Dinsdag))
"Great way of presenting and very patient teacher. Always tries to be as clear as possible and giving lots of understandable and real life examples, which makes it way more easy to understand the huge amount of content you get to learn in just two days. "
Dennis Hereman, Inter IKEA Systems B.V.. (26/6/2017 (Maandag) t/m 27/6/2017 (Dinsdag))
"Best way to get certified in the shortest possible time."
Anoniem (31/10/2015 (Zaterdag) t/m 1/11/2015 (Zondag))
"Although the course consisted of only 3 people, it was still a good course.
The instructor was very knowledgeable on the subject.
Also supported group discussions. The course was good, it helped me consolidate all the ITIL knowledge I had learned over the years."
Anoniem (30/1/2014 (Donderdag) t/m 31/1/2014 (Vrijdag))
"Want to achieve your certifications quick and decent?
Then you have to follow a course of Firebrand!"
Anoniem (2/9/2013 (Maandag) t/m 3/9/2013 (Dinsdag))
Cursusdata
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Start datum |
Eind datum |
Status |
Locatie |
Nu boeken |
|---|---|---|---|---|
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24/8/2020 (Maandag) |
24/8/2020 (Maandag) |
Beëindigde cursus - Geef feedback |
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8/2/2021 (Maandag) |
8/2/2021 (Maandag) |
Beperkte beschikbaarheid |
Landelijk |
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22/3/2021 (Maandag) |
22/3/2021 (Maandag) |
Open |
Landelijk |
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3/5/2021 (Maandag) |
3/5/2021 (Maandag) |
Open |
Landelijk |
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14/6/2021 (Maandag) |
14/6/2021 (Maandag) |
Open |
Landelijk |
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