Begin 2021 goed en profiteer nu van een korting oplopend tot 21% korting met onze Nieuwjaarsactie!

ITIL® - V3 Managers Bridge



Slechts 4 dagen



Klas / Online / Hybride

Volgende datum

Volgende datum:

28/6/2021 (Maandag)


Note: The ITIL V3 Managers Bridge exam has been discontinued. You will learn the curriculum on this course, but not gain a certification.

The Information Technology Infrastructure Library (ITIL) is a customizable framework of good practices designed to promote quality computing services in the information technology (IT) sector. As an IT Service Management (ITSM) framework, ITIL provides a systematic approach to the provisioning and management of IT services, from inception through design, implementation, operation and continual improvement. The processes identified and described within ITIL are supplier and platform independent and apply to all aspects of IT infrastructure. Since the mid 1990s, ITIL has been generally considered a de facto international standard for IT Service Management.

The ITIL Managers Bridge certification is aimed at individuals who already hold the Manager's Certificate in IT Service Management at an earlier ITIL version, who wish to obtain the ITIL Expert in IT Service Management, thereby demonstrating their knowledge of ITIL V3.

This qualification will bridge the gap between the ITIL Manager’s Certificate in IT Service Management and the ITIL Expert in IT Service Management.

ITIL® and IT Infrastructure Library® are Registered Trade Marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Note: This ITIL® course is provided in conjunction with Thynk an AXELOS accredited training organisation.

Zeven redenen waarom jij voor jouw ITIL V3 Manager cursus voor Firebrand kiest:

  1. Jij zal in slechts 4 dagen ITIL V3 Manager gecertificeerd zijn. Doordat onze cursussen residentieel zijn kunnen wij langere lesdagen aanbieden en zal je tijdens je verblijf volledig gefocust zijn op jouw cursus
  2. Onze ITIL V3 Manager cursus is all-inclusive. Cursusmaterialen, examens, accommodatie en maaltijden zijn inbegrepen.
  3. Slaag de eerste keer voor ITIL V3 Manager of train gratis opnieuw. Vraag naar de voorwaarden van onze certificeringsgarantie bij onze Education Consultants.
  4. Je zal meer over ITIL V3 Manager leren. Waar opleidingen elders doorgaans van 9:00 tot 17:00 duren, kan je bij Firebrand Training rekenen op 12 uur training per dag!

  5. Je zal ITIL V3 Manager sneller beheersen. Doordat onze cursussen residentieel zijn word je in korte tijd ondergedompeld in de theorie. Hierdoor zal je volledig gefocust zijn op de cursus en zal je sneller de theorie en praktijk beheersen.
  6. Je zal voor ITIL V3 Manager studeren bij de beste training provider. Firebrand heeft het Q-For kwaliteitlabel, waarmee onze standaarden en professionaliteit op het gebied van training erkend worden. We hebben inmiddels 102635 professionals getraind en gecertificeerd!
  7. Je gaat meer doen dan alleen de cursusstof van ITIL V3 Manager bestuderen. We maken gebruik van laboratoria, case-studies en oefentests, om ervoor te zorgen dat jij jouw nieuwe kennis direct in jouw werkomgeving kan toepassen.


Having proof of your skills and knowledge gives you the edge over other candidates when applying for a job. An ITIL V2-V3 Managers Bridge Training Course provides a systematic and professional approach to the management of IT service provision and leads to the ITIL Version 3 Expert Diploma.

Adopting its guidance can provide benefits such as:

  • Improved IT services through the use of proven best practice processes
  • Improved customer satisfaction through a more professional approach to service delivery
  • Standards and guidance
  • Improved productivity
  • Improved use of skills and experience

Certification provides companies with skilled employees, leading to:

  • Maximized efficiencies in recruiting, hiring, training and promoting employees
  • Operational improvements and greater efficiencies organization-wide
  • Reducing costs through the greater efficiencies
  • Improved delivery of third party services through the specification of ITIL or ISO/IEC 20000 as the standard for service delivery in services procurements
  • Increased productivity as certified professionals are able to perform at Accepted industry standards

Who should earn an ITIL Version 3 Expert Diploma?

An ITIL V2-V3 Managers Bridge Training Course is important for all types of IT - and IT related professionals, for recent career starters and business professionals to experienced and certified IT professionals who want to optimise the IT Service Management. This course leads to the ITIL Version 3 Expert Diploma which demonstrates to the world that you have achieved the current pinnacle of ITIL expertise.

ITIL is aimed at:

  • IT service providers
  • IT directors and managers
  • CIOs

It will also benefit:

  • Business managers
  • Customers & end-users involved in building good relationships with their IT service providers
  • Plus any organisation that depends on IT Services

The ITIL Version 2 – 3 Managers Bridge provides the student with an introduction and detailed description of the Lifecycle approach to IT Service Management. It commences with an introduction to the lifecycle then leads the student through each of the lifecycle phases:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

Please Note

On site testing not included for GIAC, CREST or ITIL Managers and Revision Certification Courses


Firebrand Training provides thorough instructor-led training to ensure that you learn the fundamentals, obtain hands-on skills and earn your certification. You will emerge able to immediately apply your new knowledge in your career environment.

Course Materials

Students attending this blended-learning program will receive a robust set of course materials that caters to each of the three primary individual learning-intake styles (auditory, visual, and kinaesthetic-tactual) - critical for a successful accelerated learning experience.

Daily lectures, practical assignments and instructor driven discussions are supplemented by a combination of:

  • Accredited Program Courseware - developed to address the unique demands of accelerated learners

Module Description

The ITIL Version 2 – 3 Managers Bridge provides the student with an introduction and detailed description of the Lifecycle approach to IT Service Management. It commences with an introduction to the lifecycle then leads the student through each of the lifecycle phases:

  • Service Strategy
  • Service Transition
  • Service Design
  • Service Operation
  • Continual Service Improvement

This course also provides the student with an appreciation of the differences between the two versions and the processes and functions that have been added to the curriculum.

Time Table

  • Introduction
  • Service Mgt as a practice
  • Service Lifecycle
  • Homework
  • Service Strategy
  • Lunch
  • Exercises
  • Service Design (1)
  • Exercises
  • Homework
  • Review
  • Service Design (2)
  • Exercises
  • Service Transition (1)
  • Lunch
  • Exercises
  • Service Transition (2)
  • Exercises
  • Homework
  • Review
  • Service Operation (1)
  • Exercise
  • Lunch
  • Service Operation (2)
  • Exercise
  • Continual Service Improvement (1)
  • Homework
  • Review
  • Continual Service Improvement (2)
  • Exercise
  • Lunch
  • Technology and Architecture
  • Revision
  • Exam


Service Mgt as a practice

The purpose of this unit is to enable the candidate fully understand the value of ITSM Good Practice and to be capable of defining and describing a Service and the concept of Service Management as a practice.

Service Lifecycle

The purpose of this unit is to help the candidate to fully understand the Service Lifecycle and explain the objectives and business value for each phase in the lifecycle.

Service Strategy

The purpose of Service Strategy is to help organisations think and act in a strategic manner. The achievement of strategic goals or objectives requires the use of strategic assets and the guidance shows how to transform service management into a strategic asset.

Service Design

The purpose of Service Design is to ensure that for new or changed services, to be introduced into the live environment, that the resulting service will meet the business requirements. A holistic approach is taken to design to ensure that both current and future requirements are met. Therefore Service Design is not done in isolation and impact, costs and timescales are also considered in the overall design. All functional, operational and managerial aspects are considered from the outset.

Service Transition

The purpose of Service Transition is to set customer expectations on when the service will be available, what it will contain and coordinate training of the users if required. It also enables the business change project or customer to integrate a release into their business processes and services and to reduce variations in the predicted and actual performance of the transitioned services and ensure that the service can be used in accordance with the requirements and constraints.

Service Operation

The strategic objectives are realised in the Service Operation lifecycle phase. Service Operation will deliver and manage the services ensuring robust end to end operational practices are in place. This lifecycle phase is responsible for the management of technology in order to provide responsive and stable services.

Continual Service Improvement

The purpose and goals of Continual Service Improvement (CSI) are to continually review, analyse and make recommendations on improvement opportunities in each lifecycle phase:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

In addition, CSI needs to review and analyse Service Level Achievements and identify and implement individual activities to improve IT service quality and improve the efficiency and effectiveness of the enabling ITSM processes.

As a result, the organisation will improve cost effectiveness of delivering IT services without sacrificing customer satisfaction and ensure applicable quality management methods are used to support continual improvement activities.

Exam Track

Note: The ITIL V3 Managers Bridge exam has been discontinued. You will learn the curriculum on this course, but not gain a certification.

What's Included

Official Thynk Courseware

  • Official Thynk Courseware is supplied


This qualification is ONLY available to candidates who already hold the Manager’s Certificate in IT Service Management (Version 1 or Version 2). The examination has been written on the basis that in preparing for the examination all candidates will have attended an accredited training course and will have read the ITIL Service Lifecycle Practices core guidance which includes:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement
  • Introduction to the Service Lifecycle (Optional but recommended)

Students who are successful in the accelerated Certification course should also possess:

  • 6-24 months of experience in an IT Service Management environment
  • Responsibility for taking substantial technical decisions affecting the support or delivery of IT services
  • The ability to communicate effectively with managers, subordinates, colleagues, users and customers at all levels of seniority

Weet je niet zeker of je aan de vereisten voldoet? Maak je geen zorgen. Jouw trainingsadviseur bespreekt jouw achtergrond met je om te begrijpen of deze cursus geschikt is voor je.


Wereldwijd heeft Firebrand in haar 10-jarig bestaan al 102635 studenten opgeleid! We hebben ze allemaal gevraagd onze versnelde opleidingen te evalueren. De laatste keer dat we onze resultaten analyseerden, bleek 96.68% ons te beoordelen als 'boven verwachting'

"Excellent training by well qualified instructor."
Anoniem (26/6/2017 (Maandag) t/m 27/6/2017 (Dinsdag))

"Great way of presenting and very patient teacher. Always tries to be as clear as possible and giving lots of understandable and real life examples, which makes it way more easy to understand the huge amount of content you get to learn in just two days. "
Dennis Hereman, Inter IKEA Systems B.V.. (26/6/2017 (Maandag) t/m 27/6/2017 (Dinsdag))

"Best way to get certified in the shortest possible time."
Anoniem (31/10/2015 (Zaterdag) t/m 1/11/2015 (Zondag))

"Although the course consisted of only 3 people, it was still a good course. The instructor was very knowledgeable on the subject. Also supported group discussions. The course was good, it helped me consolidate all the ITIL knowledge I had learned over the years."
Anoniem (30/1/2014 (Donderdag) t/m 31/1/2014 (Vrijdag))

"Want to achieve your certifications quick and decent? Then you have to follow a course of Firebrand!"
Anoniem (2/9/2013 (Maandag) t/m 3/9/2013 (Dinsdag))


Start datum

Eind datum



Nu boeken

22/2/2021 (Maandag)

25/2/2021 (Donderdag)

Beëindigde cursus - Geef feedback



28/6/2021 (Maandag)

1/7/2021 (Donderdag)




9/8/2021 (Maandag)

12/8/2021 (Donderdag)

Beperkte beschikbaarheid



20/9/2021 (Maandag)

23/9/2021 (Donderdag)




1/11/2021 (Maandag)

4/11/2021 (Donderdag)




13/12/2021 (Maandag)

16/12/2021 (Donderdag)




Nieuwste beoordelingen van onze studenten