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APMG VeriSM™ Foundation

- Slechts 2 dagen

On this accelerated 2-day VeriSM Foundation course, you'll get fundamental knowledge and skills you need to create a flexible service management model that'll help you meet your desired business outcomes -50% faster than traditional training.

You'll be immersed in the curriculum through our unique Lecture | Lab | Review technique, which allows you learn and retain information faster than traditional courses.

Your expert instructor will take you through the VeriSM service management approach, which takes an organisational-level view on service management. Through the following VeriSM learning objectives, you'll understand how to tailor the approach based on your business' priorities, culture and nature of the project you're working on.

Lees meer...

  • The Service Organisation
  • Service culture
  • People and organisational structure
  • The VeriSM™ model
  • Progressive practices
  • Innovative technologies
  • Getting started

During the course, you'll sit the VeriSM Foundation exam. Don't pass the first time? Don't worry - you'll be covered by our Certification Guarantee.

If you're manager, executive, IT professional responsible and accountable for effective product or service delivery, this course is ideal for you. New to service management? Take VeriSM Essentials before VeriSM Foundation, to gain basic knowledge and understanding of service management.

Note: Firebrand Training is currently in the process of re-accreditation with APMG.

Zie Benefits...

Bekijk nu de prijzen om erachter te komen hoeveel je kunt besparen als je tweemaal zo snel traint.

Zeven redenen waarom jij voor jouw VeriSM Foundation cursus voor Firebrand kiest:

  1. Jij zal in slechts 2 dagen VeriSM Foundation gecertificeerd zijn. Doordat onze cursussen residentieel zijn kunnen wij langere lesdagen aanbieden en zal je tijdens je verblijf volledig gefocust zijn op jouw cursus
  2. Onze VeriSM Foundation cursus is all-inclusive. Cursusmaterialen, examens, accommodatie en maaltijden zijn inbegrepen.
  3. Slaag de eerste keer voor VeriSM Foundation of train gratis opnieuw.Op basis van onze certificeringsgarantie kun je voor het geval je de eerste keer niet slaagt binnen een jaar terugkomen en opnieuw trainen. Je betaalt dan alleen voor accommodatie en examens. De andere kosten zijn inbegrepen.
  4. Je zal meer over VeriSM Foundation leren. Waar opleidingen elders doorgaans van 9:00 tot 17:00 duren, kan je bij Firebrand Training rekenen op 12 uur training per dag!
  5. Je zal VeriSM Foundation sneller beheersen. Doordat onze cursussen residentieel zijn word je in korte tijd ondergedompeld in de theorie. Hierdoor zal je volledig gefocust zijn op de cursus en zal je sneller de theorie en praktijk beheersen.
  6. Je zal voor VeriSM Foundation studeren bij de beste training provider. Firebrand heeft het Q-For kwaliteitlabel, waarmee onze standaarden en professionaliteit op het gebied van training erkend worden. We hebben inmiddels 75090 professionals getraind en gecertificeerd!
  7. Je gaat meer doen dan alleen de cursusstof van VeriSM Foundation bestuderen. We maken gebruik van laboratoria, case-studies en oefentests, om ervoor te zorgen dat jij jouw nieuwe kennis direct in jouw werkomgeving kan toepassen.

Denk jij klaar te zijn voor deze opleiding? Doe een GRATIS oefentest om je kennis te testen!

The Service Organisation

Organisational context

  • Define key elements of an organisation
  • Define how to optimise organisational interactions

Organisational governance

  • Define the elements of organisational governance (evaluate, direct, monitor)
  • Explain how governance “flows” through an organisation

Digital transformation

  • Define the impact of new technology on organisations
  • Describe the impact of digital transformation on service management

Service Culture

The service culture

  • Define a service culture
  • Explain the elements of a service culture

People and Organisational Structure

Organisation structure

  • Define the differences between a leader and a manager
  • Explain the competencies of the service management professional
  • List the elements of a well-functioning team

Service management challenges

  • Explain methods to overcome team challenges (silos, virtual teams)
  • Explain the challenges of managing consumers
  • Describe the elements of communication
  • Explain organisational change principles

The VeriSM™ Model

The VeriSM™ model

  • Define the elements of the VeriSM™ model
  • Explain how VeriSM™ re-defines service management
  • Explain how VeriSM™ uses the management mesh to create and stabilise services Explain the elements within each of the four stages of the VeriSM™ model
    • Define
    • Produce
    • Provide
    • Respond

Adapting the VeriSM™ model

  • Define the process of selecting and integrating management practices.
  • Explain the characteristics of successful operating models

Progressive Practices

Progressive practices

  • Indicate the success factors for adopting progressive management practices
  • Clarify the key concepts and when to apply Agile, DevOps, SIAM™, Lean as a management practice

Innovative Technologies

Impact of Technology

  • Summarise the implications of technology on service management
  • Explain the benefits of cloud, virtualisation, and automation
  • Explain the impact of big data, internet of things, mobile computing, bring your own device on service management
  • Describe serverless computing, artificial intelligence, Robotic Process Automation (RPA), Machine Learning, and containerisation

Getting Started with VeriSM™

Getting started

  • Identify how to get started
  • Describe how to move from reactive to proactive operations

Zie Exam Track...

On this accelerated course, you'll prepare for and sit the following exam at the Firebrand Training Centre, covered by your Certification Guarantee:

  • VeriSM™ Foundation exam:
    • Number of questions: 40
    • Passing score: 65%
    • Exam duration: 60 minutes

Zie What's Included...

New to service management?

Take VeriSM Essentials before VeriSM Foundation, to gain basic knowledge and understanding of service management.

Weet je niet zeker of je aan de vereisten voldoet? Maak je geen zorgen. Jouw trainingsadviseur bespreekt jouw achtergrond met je om te begrijpen of deze cursus geschikt is voor je.

Zie Wanneer...

APMG VeriSM Foundation Cursusdata

Start datum

Eind datum

Status

Locatie

Nu boeken

25/11/2019 (Maandag)

26/11/2019 (Dinsdag)

Beëindigde cursus

-

 

30/3/2020 (Maandag)

31/3/2020 (Dinsdag)

Wachtlijst

Landelijk

 

11/5/2020 (Maandag)

12/5/2020 (Dinsdag)

Beperkte beschikbaarheid

Landelijk

 

22/6/2020 (Maandag)

23/6/2020 (Dinsdag)

Open

Landelijk

 

3/8/2020 (Maandag)

4/8/2020 (Dinsdag)

Open

Landelijk

 

14/9/2020 (Maandag)

15/9/2020 (Dinsdag)

Open

Landelijk

 

Wereldwijd heeft Firebrand in haar 10-jarig bestaan al 75090 studenten opgeleid! We hebben ze allemaal gevraagd onze versnelde opleidingen te evalueren. De laatste keer dat we onze resultaten analyseerden, bleek 96.79% ons te beoordelen als 'boven verwachting'


"Great trainer, great and very interesting topic and a great atmosphere to learn."
Anoniem, CGI (12/11/2019 t/m 14/11/2019)

"Being onsite and away from work and family distractions allowed me to really focus on the subject matter whilst it took some organising I think this approach should be - subject to me passing the exam successful."
Ann Ashley, Sopra Steria. (4/11/2019 t/m 6/11/2019)

"Good training facilities and trainer."
Sidrah Choudhry, Sopra Steria. (4/11/2019 t/m 6/11/2019)

"Well paced and informed course presented by experienced tutor."
John Beresford, Sopra Steria. (4/11/2019 t/m 6/11/2019)

"Fast and ferocious, but good."
Anonymous. (29/10/2019 t/m 31/10/2019)

Nieuwste beoordelingen van onze studenten