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APMG SIAM™ Foundation

- Slechts 1 dagen

On this 1-day accelerated SIAM™ Foundation course, you'll learn core terminology and principles of Service integrations and get the skills you need to bring together multiple service providers to support a client's service delivery objectives.

You'll be immersed in the curriculum with our unique Lecture | Lab | Review technique, which will help you to learn better, faster.

Your expert instructor will introduce you to Service Integration and Management (SIAM) and how it relates to other management practices. You'll also learn:

Lees meer...

  • SIAM implementation roadmap
  • SIAM roles and responsibilities
  • SIAM practices
  • Processes to support SIAM
  • SIAM challenges and risks

On this course, you'll prepare for and take the SIAM™ Foundation exam, covered by your Certification Guarantee.

If you are interested in, want to implement Service Integration and Management, or currently work with IT service management processes, this course is ideal for you.

Zie Benefits...

Bekijk nu de prijzen om erachter te komen hoeveel je kunt besparen als je tweemaal zo snel traint.

Zeven redenen waarom jij voor jouw SIAM Foundation cursus voor Firebrand kiest:

  1. Jij zal in slechts 1 dagen SIAM Foundation gecertificeerd zijn. Doordat onze cursussen residentieel zijn kunnen wij langere lesdagen aanbieden en zal je tijdens je verblijf volledig gefocust zijn op jouw cursus
  2. Onze SIAM Foundation cursus is all-inclusive. Cursusmaterialen, examens, accommodatie en maaltijden zijn inbegrepen.
  3. Slaag de eerste keer voor SIAM Foundation of train gratis opnieuw.Op basis van onze certificeringsgarantie kun je voor het geval je de eerste keer niet slaagt binnen een jaar terugkomen en opnieuw trainen. Je betaalt dan alleen voor accommodatie en examens. De andere kosten zijn inbegrepen.
  4. Je zal meer over SIAM Foundation leren. Waar opleidingen elders doorgaans van 9:00 tot 17:00 duren, kan je bij Firebrand Training rekenen op 12 uur training per dag!
  5. Je zal SIAM Foundation sneller beheersen. Doordat onze cursussen residentieel zijn word je in korte tijd ondergedompeld in de theorie. Hierdoor zal je volledig gefocust zijn op de cursus en zal je sneller de theorie en praktijk beheersen.
  6. Je zal voor SIAM Foundation studeren bij de beste training provider. Firebrand heeft het Q-For kwaliteitlabel, waarmee onze standaarden en professionaliteit op het gebied van training erkend worden. We hebben inmiddels 75090 professionals getraind en gecertificeerd!
  7. Je gaat meer doen dan alleen de cursusstof van SIAM Foundation bestuderen. We maken gebruik van laboratoria, case-studies en oefentests, om ervoor te zorgen dat jij jouw nieuwe kennis direct in jouw werkomgeving kan toepassen.

Denk jij klaar te zijn voor deze opleiding? Doe een GRATIS oefentest om je kennis te testen!

1. Introduction to Service Integration and Management [SIAM]

1.1 Outline the SIAM fundamentals

  • Outline the purpose and value of a SIAM approach
  • Describe (business) drivers for SIAM

1.2 Describe the SIAM methodology and the various structures suggested for the service integrator layer.

  • Explain the SIAM layers
  • Describe the SIAM structures, advantages and disadvantages for a hybrid service integrator, an internally and an externally sourced service integrator and a lead supplier integrator

2. Service Integration and Management Implementation Roadmap

2.1 List the SIAM implementation key stages and explain the main objectives and activities of these stages.

  • Distinguish between the different SIAM implementation key stages
  • Outline the main objectives, triggers, inputs, activities and outputs in the discovery and strategy stage
  • Outline the main objectives, triggers, inputs, activities and outputs in the plan and build stage
  • Outline the main objectives, triggers, inputs, activities and outputs in the implement stage
  • Outline the main objectives, triggers, inputs, activities and outputs in the run and improve stage          

3. Service Integration and Management roles and responsibilities

3.1 The candidate knows the different SIAM roles and their responsibilities

  • Explain SIAM roles and responsibilities.
  • Explain the SIAM structural elements.

4. Service Integration and Management practices

4.1 Explain different practices of SIAM

  • Describe the people practices of managing cross-functional teams.
  • Describe the process practices of integrating processes across service providers
  • Describe the measurement practices of enabling and reporting on End to End Services
  • Describe the technology practices of creating a tooling strategy

5. Processes to support Service Integration and Management

5.1 Understand processes in a SIAM ecosystem

  • Outline the function of processes in a SIAM ecosystem

5.2 Understand the objectives and SIAM considerations of the main processes that support Service Integration and Management

  • Indicate what the process purpose is
  • Outline the SIAM considerations  

6. Service Integration and Management challenges and risks

6.1 Understand the main challenges within a SIAM ecosystem, their associated risks and potential mitigation

  • Describe the importance of building the business case, the associated risks and mitigations.
  • Describe the importance of culture, collaboration and cooperation, the associated risks and mitigations.
  • Describe the importance of level of control and ownership, the associated challenges and mitigations
  • Outline the importance of security, the associated risks and mitigations
  • Describe the challenges associated with measuring success and its mitigations
  • Describe the importance of trust/eliminating micro-management and level of control, the associated risks and mitigations
  • Define the commercial challenges, the challenges with legacy contracts and their mitigations

7. Service Integration and Management and other practices

7.1 Outline the importance of other practices to SIAM

Describe the contribution of the following frameworks and standards to a SIAM ecosystem: IT service management including ITIL® and ISO/IEC 20000, Agile, including Agile Service Management, DevOps, COBIT® and Lean

 

Zie Exam Track...

On this course, you'll take the following exam, covered by your Certification Guarantee.

SIAM™ Foundation exam

  • Format: multiple choice
  • Number of questions: 40
  • Pass mark: 26/50 (65%)
  • Duration: 90 minutes

Zie What's Included...

On this course, you'll receive:

  • Official SIAM™ Foundation courseware

Zie Prerequisites...

Before the course, we recommend you have good knowledge of IT Service Management.

Weet je niet zeker of je aan de vereisten voldoet? Maak je geen zorgen. Jouw trainingsadviseur bespreekt jouw achtergrond met je om te begrijpen of deze cursus geschikt is voor je.

Zie Wanneer...

APMG SIAM Foundation Cursusdata

Start datum

Eind datum

Status

Locatie

Nu boeken

25/11/2019 (Maandag)

25/11/2019 (Maandag)

Beëindigde cursus

-

 

30/3/2020 (Maandag)

30/3/2020 (Maandag)

Wachtlijst

Landelijk

 

11/5/2020 (Maandag)

11/5/2020 (Maandag)

Beperkte beschikbaarheid

Landelijk

 

22/6/2020 (Maandag)

22/6/2020 (Maandag)

Open

Landelijk

 

3/8/2020 (Maandag)

3/8/2020 (Maandag)

Open

Landelijk

 

14/9/2020 (Maandag)

14/9/2020 (Maandag)

Open

Landelijk

 

Wereldwijd heeft Firebrand in haar 10-jarig bestaan al 75090 studenten opgeleid! We hebben ze allemaal gevraagd onze versnelde opleidingen te evalueren. De laatste keer dat we onze resultaten analyseerden, bleek 96.79% ons te beoordelen als 'boven verwachting'


"Great trainer, great and very interesting topic and a great atmosphere to learn."
Anoniem, CGI (12/11/2019 t/m 14/11/2019)

"Being onsite and away from work and family distractions allowed me to really focus on the subject matter whilst it took some organising I think this approach should be - subject to me passing the exam successful."
Ann Ashley, Sopra Steria. (4/11/2019 t/m 6/11/2019)

"Good training facilities and trainer."
Sidrah Choudhry, Sopra Steria. (4/11/2019 t/m 6/11/2019)

"Well paced and informed course presented by experienced tutor."
John Beresford, Sopra Steria. (4/11/2019 t/m 6/11/2019)

"Fast and ferocious, but good."
Anonymous. (29/10/2019 t/m 31/10/2019)

Nieuwste beoordelingen van onze studenten