ITIL® Foundation Certification - Only 2 Days

Why

Seven reasons why you should sit your ITIL Foundation course with Firebrand Training

Find Out How We Help You To Learn New Skills Quickly

  1. You'll be ITIL Foundation certified in just 2 days. With us, you’ll be ITIL Foundation trained in record time
  2. Our ITIL Foundation course is all-inclusive. A one-off fee covers all course materials, exams, accommodation and meals. No hidden extras
  3. Pass ITIL Foundation first time or train again for free. This is our guarantee. We’re confident you’ll pass your course first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
  4. You’ll learn more ITIL Foundation. A day with a traditional training provider generally runs from 9am – 5pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day quality learning time, with your instructor
  5. You’ll learn ITIL Foundation faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
  6. You’ll be studying ITIL Foundation with the best. We’ve been named in Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified 68,075 professionals, and we’re partners with all of the big names in the business
  7. You'll do more than study ITIL Foundation courseware. We use practical exercises to make sure you can apply your new knowledge to the work environment. Our instructors use demonstrations and real-world experience to keep the day interesting and engaging

Think you are ready for the course? Take a FREE practice test to assess your knowledge!

What

Achieve your ITIL Foundation certification in just 2 days – that’s 33% faster than traditional training. On this accelerated course, you’ll build knowledge across key areas, concepts and terminology used within the ITIL® service lifecycle.

ITIL (IT Infrastructure Library ®) is the only consistent and comprehensive documentation of best practice for IT Service Management. During this 2-day ITIL Foundation course, you’ll study the links between lifecycle stages, processes and their contribution to service management practices.

Your fastest route to ITIL Foundation

In 2 days you’ll learn the key terminology, structure and concepts you need to prepare for the ITIL Foundation exam, which you’ll sit during your course. You’ll also study:

  • Incident management
  • Change management
  • The service lifecycle
  • IT service continuity management

This accelerated ITIL Foundation course is delivered by ITIL consultants – experts who work with ITIL on a daily basis. Over two days, your instructor will teach you how to improve:

  • Customer retention
  • Service availability and turnaround times
  • Time-to-market for your products

The ITIL Foundation is a prerequisite for the ITIL Practitioner certification. Accelerate your training and achieve both certifications in just 4 days on the combined ITIL Foundation and Practitioner course.

Build your own course

Firebrand have accelerated more than 10 ITIL training courses, including Service Capability, Service Lifecycle and Managing Across the Lifecycle. Build your own ITIL course, based on your team’s specific requirements. Contact us on 080 80 800 888 to discuss building your own ITIL course.

On this course, you will earn a total of 8 PMI PDUs for PMP certification maintenance, with the following subtotals:

  • Total: 8
  • Technical: 0.5
  • Strategic: 7
  • Leadership: 0.5

Your ITIL foundation certificate is worth two ITIL credits towards the ITIL® Expert qualification.

ITIL® and IT Infrastructure Library® are Registered Trade Marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Note: This ITIL® course is provided in conjunction with Thynk an AXELOS accredited training organisation.

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The ITIL Foundation Certification will provide you with a systematic approach to IT management, covering:

  • IT services through best practice, standards and guidance
  • Customer satisfaction, through a professional approach to service delivery
  • Productivity
  • Use of skills and experience
  • Operating efficiencies
  • Delivery of third-party services, through the specification of ITIL or ISO/IEC 20000 as the standard for service delivery

Other accelerated training providers rely heavily on lecture and independent self-testing and study.

Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.

Firebrand Training provides instruction to meet every learning need:

  • Intensive group instruction
  • One-on-one instruction attention
  • Hands-on labs
  • Lab partner and group exercises
  • Question and answer drills
  • Independent study

This information has been provided as a helpful tool for candidates considering training. Courses that include certification come with a certification guarantee. Pass first time or train again for free (just pay for accommodation and exams on your return). We do not make any guarantees about personal successes or benefits of obtaining certification. Benefits of certification determined through studies do not guarantee any particular personal successes.

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Incident Management

  • Definition of an incident, description of Incident Control

Problem Management

  • Definition of a problem and known error, proactive problem management

Service Asset and Configuration Management

  • Defining a configuration item and the configuration management database; impact of Configuration Management on other IT processes

Change Management

  • Definition of a change and request for change (RFC); description of change models and change procedures; role of the change advisory board (CAB) and ECAB (for handling emergency changes)

Release and Deployment Management

  • Scope and concepts; definition of deployment management library (DML) and definitive deployment spares or asset store (DSS); description of planning, testing and implementing

Service Level Management

  • Definition of a service catalogue; identifying, negotiating, monitoring and reviewing service level agreements (SLAs)

Financial Management for IT Services

  • Reviews of budgeting, charging and IT accounting; analysis of running costs and charging policies

Availability Management

  • Review of reliability, availability, resilience, maintainability and serviceability, calculating availability, review of planning, monitoring and reporting

Capacity Management

  • Review of application sizing, workload, performance, demand and resource management and their inputs to modelling, definition of the capacity management database and contents of the capacity plan

IT Service Continuity Management

  • Review of Business Continuity, Business Impact Analysis, Risk Analysis and Risk Management and looking at the various different recovery options available and their appropriateness for the different levels of criticality of services

Service Management as a practice

  • Definition of a Service and Service Management as a practice
  • Describe the concept of Good Practice
  • Define and distinguish between Functions, Roles and Processes
  • The process model
  • List the characteristics of processes

Service Desk

  • Review of the Service Desk function, the metrics employed, the structures of desk to be considered and the role the Service Desk plays in Incident Management

The Service Lifecycle

  • Understand the Service Lifecycle
  • Describe the structure, scope, components and interfaces of the ITIL Library
  • Account for the main goals and objectives and value to the business of each phase in the Lifecycle for Service Strategy, Service Transition, Service Design Service
  • Operation and Continual Service Improvement

Generic concepts and definitions

  • Define some of the key terminology and explain the key concepts of Service Management

Key Principles and Models

  • Comprehend and account for the key principles and models of Service Management and to balance some of the opposing forces within Service Management

Processes

  • Understand how the Service Management processes contribute to the Service Lifecycle, to explain the high level objectives, scope, basic concepts, activities, key metrics (KPI’s), roles and challenges for five of the core processes and to state the objectives, some of the basic concepts and roles for fifteen of the remaining processes

Functions

  • Explain the role, objectives, organisational structures, staffing and metrics of the Service Desk function and to state the role, objectives and overlap of three other functions

Roles

  • Account for be aware of the responsibilities of some of the key roles in Service Management and to recognise a number of the remaining roles described in other Learning Units

Technology and Architecture

  • List some generic requirements for an integrated set of Service Management Technology
  • Understand how Service Automation assists with integrating Service Management processes

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You'll sit the following exam at the Firebrand Training Centre, covered by your Certification Guarantee:

  • ITIL® Foundation
    • Multiple choice
    • 40 questions
    • 65% (26 marks out of 40) required to pass
    • 60-minute duration
    • Closed book

Passing the ITIL Foundation exam is worth two ITIL credits towards the ITIL® Expert qualification.

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On your all-inclusive accelerated course, you’ll also receive:

  • Official Thynk courseware: ITIL Foundation
  • ITIL Foundation Handbook: Pocketbook from the Official Publisher of ITIL, 3rd Edition (ISBN: 9780113313495)

Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.

Our Certification Programs includes

  • Intensive Hands-on Training Utilising our (Lecture | Lab | Review)TM Delivery
  • Comprehensive Study Materials, Program Courseware and Self-Testing Software including MeasureUp *
  • Fully instructor-led program with 24 hour lab access
  • Examination vouchers **
  • Near site testing, Transportation to/from Testing Center are provided ***
  • Accommodation, all meals, unlimited beverages, snacks and tea / coffee****
  • Examination Passing Policy

Please note

  • * Not on all courses
  • ** Examination vouchers are not included for the following courses: PMP, CAPM and CISSP CBK Review
  • *** Not included in our PMP, CAPM, CISA, CISM, CGEIT, CRISC, (ISC)2 or ITIL Managers and Revision Certifications
  • **** Accommodation not included on the CISSP CBK Review Seminar

Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.

Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.

Examination Passing Policy

Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year.  Students will only be responsible for accommodations and vendor exam fees.

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While you will find a basic knowledge of IT useful, there are no formal entry requirements for this accelerated course or examination.

This course is ideal if:

  • You're in an IT environment that has day-to-day responsibilities within one or more of the service management disciplines
  • You wish to broaden your understanding of how your role fits into the wider service management framework
  • You would benefit from a knowledge of IT service management best practice

Unsure whether you meet the prerequisites?

Don’t worry - we’ll discuss your technical background, experience and qualifications to determine whether this accelerated course suits you.

Just call us on +971 4 3199019 and speak to one of our enrolment consultants.

Firebrand is an immersive environment and requires commitment. Some prerequisites are simply guidelines; you may find your unique experience, attitude and determination enables you to succeed on your accelerated course.

Interested? See prices or call +971 4 3199019

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Reviews

Here's the Firebrand Training review section. Since 2001 we've trained exactly 68,075 students and asked them all to review our Accelerated Learning. Currently, 96.68% have said Firebrand exceeded their expectations.

Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.


"Food and rooms were very good and provided everything we needed. The instructor and staff gave us everything we needed to get the best learning possible!"
Harry Sturgeon, Lloyds Banking Group. - ITIL® Foundation Certification (2 days) (31/5/2018 to 1/6/2018)

"I thought the training went extremely well and I have learnt a lot from it."
Anonymous - ITIL® Foundation Certification (2 days) (26/3/2018 to 27/3/2018)

"The teacher was good at explaining everything and there was loads of support."
William Mcarthur, Lloyds. - ITIL® Foundation Certification (2 days) (26/3/2018 to 27/3/2018)

"The hours are crazy and the work is intense but it is definitely worth it."
Mohammed Saeed, Joseph Chamerlain College. - ITIL® Foundation Certification (2 days) (15/2/2018 to 16/2/2018)

"The course was very helpful to expand my knowledge, and I prefer the accelerated learning format. "
Adam Heeps. - ITIL® Foundation Certification (2 days) (15/2/2018 to 16/2/2018)

"The accelerated training was a great way to quickly gain a lot of knowledge of a subject"
Paolo Solari, FTI Consulting. - ITIL® Foundation Certification (2 days) (15/2/2018 to 16/2/2018)

"I have enjoyed my learning experience at Firebrand. They focus on the best and most important parts of the courses that get you the results you need"
Luke Steward, Shadowfax Technology Limited. - ITIL® Foundation Certification (2 days) (15/2/2018 to 16/2/2018)

"Be prepared for long intense days, however the amount of information you learn in that time will benefit you massively. Definitely worth doing!"
Beth Leister, Lloyds. - ITIL® Foundation Certification (2 days) (21/12/2017 to 22/12/2017)

"Fun, friendly place with a vast array of information available as well as 24/7 services present."
Sam Clark, Computask. - ITIL® Foundation Certification (2 days) (5/10/2017 to 6/10/2017)

"The course was well presented and provided great knowledge. "
Blair Ogilvie, Xenith. - ITIL® Foundation Certification (2 days) (31/8/2017 to 1/9/2017)

"Awesome teacher and great source of information."
Adrian Williams, Utilita. - ITIL® Foundation Certification (2 days) (31/8/2017 to 1/9/2017)

"Being on this course was amazing - it really has allowed me to understand that just because I am in IT, it doesn't always mean it is just about IT."
Abdo Elharam, Sun Branding Solutiopns. - ITIL® Foundation Certification (2 days) (24/7/2017 to 25/7/2017)

"Straight forward - to the point with a clear and funny instructor. Recommended!"
Hampus Siroky. - ITIL® Foundation Certification (2 days) (26/6/2017 to 27/6/2017)

"Had a great time at Firebrand as per usual. Staff are friendly and professional. Teaching is engaging and delivered well. "
Mary Campbell, Bucks new university . - ITIL® Foundation Certification (2 days) (3/4/2017 to 4/4/2017)

"I found that I was able to learn a lot about ITIL in the 2-day course. The instructor explained ITIL in ways that made it relatable to real life situations which helped my learning."
C.R. - ITIL® Foundation Certification (2 days) (3/4/2017 to 4/4/2017)

"Intense course, well taught and explained to a wide spectrum of students in terms of experience and background knowledge."
Sam Clamp, Countrywide. - ITIL® Foundation Certification (2 days) (6/2/2017 to 7/2/2017)

"Innovative and eye-opening experience. Amazing teaching schedule and top covering"
Ross Hibbert-Storm. - ITIL® Foundation Certification (2 days) (19/12/2016 to 20/12/2016)

"Brilliant as always!"
Mohammed Abdul Shahed, Computer-Eyez. - ITIL® Foundation Certification (2 days) (6/10/2016 to 7/10/2016)

"Training was very good, instructor very informative, friendly and engaging."
Sean McCann, Felinesoft. - ITIL® Foundation Certification (2 days) (25/7/2016 to 26/7/2016)

"I found it very helpful in making me focus on studying without to many distractions."
W.O.. - ITIL® Foundation Certification (2 days) (11/7/2016 to 12/7/2016)

"Great way of compressing and focusing your training efforts, in any organisation."
Olav Fahlander, SwCG, Swedish Consulting Group AB. - ITIL® Foundation Certification (2 days) (11/7/2016 to 12/7/2016)

"Course instructor was fantastic, made the content interactive and enjoyable."
Thomas Convey, National Grid. - ITIL® Foundation Certification (2 days) (2/6/2016 to 3/6/2016)

"Great training delivered in a shorter than normal timescale but still delivering all the required content. The trainer was extremely knowledgeable on the subject and helped me understand ITIL."
Tim Headicar, Foursys Ltd. - ITIL® Foundation Certification (2 days) (2/6/2016 to 3/6/2016)

"I had a very good experience with this Firebrand Training Course. Facilities good, nice food and course instructor."
Hans Mossige, Unemployeed. - ITIL® Foundation Certification (2 days) (18/4/2016 to 19/4/2016)

"Intense, but meaningfull"
Dan Nielsen. - ITIL® Foundation Certification (2 days) (18/4/2016 to 19/4/2016)

"Intensive and accurate training, delivering the needed information in a good way"
M.G. - ITIL® Foundation Certification (2 days) (18/4/2016 to 19/4/2016)

"Great instructor made the course exciting and easy to understand. "
Anonymous, EMC - ITIL® Foundation Certification (2 days)

"Very thorough training and highlighted key learning strategies."
Jake Huebner, Intelisense IT. - ITIL® Foundation Certification (2 days) (4/4/2016 to 5/4/2016)

"Good course that provides a high level view of ITIL and learned a lot in a short amount of time."
Jamie Robinson, Intelisense IT . - ITIL® Foundation Certification (2 days) (4/4/2016 to 5/4/2016)

"There's a lot of information to take in over a two or three day course....but the benefits and outcome is worth it."
David Cleaver. - ITIL® Foundation Certification (2 days) (4/4/2016 to 5/4/2016)

"I was very accepting into the community and loved the people and environment."
Alasdair Corton, Avalon IT. - ITIL® Foundation Certification (2 days) (8/2/2016 to 9/2/2016)

"It has been a very enjoyable and informative stay. Both my instructor and all staff have been very helpful and kind. Also, even though the course is quite intense, I felt as though I have been able to cope very well. "
Muhammad Khan, Jolly IT Solutions. - ITIL® Foundation Certification (2 days) (8/2/2016 to 9/2/2016)

"Full on and very intense"
Mark McGowan, Ossur UK Ltd. - ITIL® Foundation Certification (2 days) (8/2/2016 to 9/2/2016)

"I was very satisfied with my training."
Ross Wilson, Videojet Technologies. - ITIL® Foundation Certification (2 days) (8/2/2016 to 9/2/2016)

"Very intense course with lots of information to take in in such a short space but worth the effort to get qualified quickly."
Matthew Thomas, AllPay. - ITIL® Foundation Certification (2 days) (8/2/2016 to 9/2/2016)

"Our trainer was absolutely brilliant. He knew what he was talking about and explained it in a fun way we could understand. Already thinking of doing the practitioner course."
Jason Powell, Operational Risk data eXchange. - ITIL® Foundation Certification (2 days) (8/2/2016 to 9/2/2016)

"Great location, good instructor."
Lasse Hansen. - ITIL® Foundation Certification (2 days) (20/1/2016 to 21/1/2016)

"Besides the training material, which could have included more instructions, examples, and an overview of all the processes and services I learned a lot. Good instructor."
Anonymous, Implement Consulting Group - ITIL® Foundation Certification (2 days) (20/1/2016 to 21/1/2016)

"Very intense, good instructor."
Anonymous, Sony Mobile - ITIL® Foundation Certification (2 days) (23/11/2015 to 24/11/2015)

"Factbased and proffessional."
Anonymous - ITIL® Foundation Certification (2 days) (23/11/2015 to 24/11/2015)

"Nice course in a high tempo."
Ola Vannerberg , Unemployed. - ITIL® Foundation Certification (2 days) (23/11/2015 to 24/11/2015)

"Not just about passing an exam but also learning what it is about. Great teacher and great making in an concentrated and efficient environment."
Kristina Svendsen . - ITIL® Foundation Certification (2 days) (19/11/2015 to 20/11/2015)

"Course was very intense"
Anonymous - ITIL® Foundation Certification (2 days) (19/11/2015 to 20/11/2015)

"Excellent. Im coming back for sure."
Anonymous - ITIL® Foundation Certification (2 days) (19/11/2015 to 20/11/2015)

"Intense learning."
Troels Laursen, Legoland. - ITIL® Foundation Certification (2 days) (19/11/2015 to 20/11/2015)

"Professional, intense"
Kenneth Andersen . - ITIL® Foundation Certification (2 days) (19/11/2015 to 20/11/2015)

"Thanks for a great course with a fantastic stay and instructor."
Kenni Diabelez, Legoland. - ITIL® Foundation Certification (2 days) (19/11/2015 to 20/11/2015)

"Enjoyed the experience and would recommend."
Anonymous - ITIL® Foundation Certification (2 days) (5/11/2015 to 6/11/2015)

"Had fun, would go again."
S.L. - ITIL® Foundation Certification (2 days) (5/11/2015 to 6/11/2015)

"I enjoyed my time here, friendly people and the way the course was taught was sufficient."
K.O. - ITIL® Foundation Certification (2 days) (5/11/2015 to 6/11/2015)

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