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ITIL® V3 Intermediate Level: Service Lifecycle - Service Design

- Only 2 Days

Why you need to learn ITIL Service Lifecycle

ITIL is the framework for IT service delivery. V3 Intermediate Level: Service Lifecycle - Service Design will teach you how to implement the ITIL (IT Infrastructure Library®) process across your business. Understand the structure for evaluating changes to your IT department, and demonstrate return on investment.

You'll learn IT practices, tasks and procedures tailored to your organisation. You'll then be able to optimise your new strategy, through continuous improvement.

You'll pass this Service Lifecycle certification course 33% faster than traditional training. Plus the course is delivered by ITIL consultants - experts who work with ITIL on a daily basis. Your training consultant will help you:

  • Increase customer satisfaction
  • Improve service availability and turnaround times
  • Improve time-to-market for your products

Build your own course

This certification course is worth three ITIL credits towards the ITIL® Expert qualification.

Read more...

We run more than ten ITIL courses, including Foundation, Service Capability, Service Lifecycle and Managing Across the Lifecycle. You can build your own ITIL course, based on your specific requirements. Speak to us to see how you can learn ITIL at twice the speed.

ITIL® and IT Infrastructure Library® are Registered Trade Marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Note: This ITIL® course is provided in conjunction with Thynk an AXELOS accredited training organisation.

See Benefits...

See prices now to find out how much you could save when you train at twice the speed.

Seven reasons why you should sit your course with Firebrand Training

  1. You'll be ITIL Lifecycle certified in just 2 days. With us, you’ll be ITIL Lifecycle trained in record time
  2. Our ITIL Lifecycle course is all-inclusive. A one-off fee covers all course materials, exams, accommodation and meals. No hidden extras
  3. Pass ITIL Lifecycle first time or train again for free. This is our guarantee. We’re confident you’ll pass your course first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
  4. You’ll learn more. A day with a traditional training provider generally runs from 9am – 5pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day quality learning time, with your instructor
  5. You’ll learn ITIL Lifecycle faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
  6. You’ll be studying ITIL Lifecycle with the best. We’ve been named in Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified 75056 professionals, and we’re partners with all of the big names in the business
  7. You'll do more than study Firebrand's courseware. We use practical exercises to make sure you can apply your new knowledge to the work environment. Our instructors use demonstrations and real-world experience to keep the day interesting and engaging

Think you are ready for the course? Take a FREE practice test to assess your knowledge!

The ITIL process and certification will provide you with a systematic approach to IT management. Adopting its guidance will improve your:

  • IT services through best practice, standards and guidance
  • Customer satisfaction, through a more professional approach to service delivery
  • Productivity
  • Use of skills and experience
  • Operating efficiencies
  • Delivery of third-party services, through the specification of ITIL or ISO/IEC 20000 as the standard for service delivery

ITIL® is a Registered Trade Mark of AXELOS Limited

Note: This ITIL® course is provided in conjunction with Thynk an AXELOS accredited training organisation.

IT Infrastructure Library® is a Registered Trade Mark of AXELOS Limited

Other accelerated training providers rely heavily on lecture and independent self-testing and study.

Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.

Firebrand Training provides instruction to meet every learning need:

  • Intensive group instruction
  • One-on-one instruction attention
  • Hands-on labs
  • Lab partner and group exercises
  • Question and answer drills
  • Independent study

This information has been provided as a helpful tool for candidates considering training. Courses that include certification come with a certification guarantee. Pass first time or train again for free (just pay for accommodation and exams on your return). We do not make any guarantees about personal successes or benefits of obtaining certification. Benefits of certification determined through studies do not guarantee any particular personal successes.

See Curriculum...

You'll learn:

  • The main principles and objectives of Service Design
  • Organisational issues concerned with design
  • The five aspects of Service Design – Service Solution, Systems, Technology Architecture, Processes and Management Systems
  • Technology considerations
  • Activities commonly performed in Service Design
  • Assessing success factors and managing risk
  • Management skills:
    • Design Coordination
    • Service Catalogue Management
    • Service Level Management
    • Capacity Management
    • Availability Management
    • Information Security Management
    • Supplier Management
    • IT Service Continuity Management

See Exam Track...

You'll sit the following exam:

  • ITIL® Service Lifecycle - Service Design

This exam is worth three ITIL credits towards the ITIL® Expert qualification.

See What's Included...

Included:

  • Official Thynk Courseware: ITILV3SL Service Design
  • Service Design Key Element Guide ISBN: 978-0113313617

Your accelerated course includes:

  • Accommodation
  • Meals, unlimited snacks, beverages, tea and coffee
  • Onsite exams
  • Examination vouchers*
  • Practice tests**
  • Certification Guarantee***
  • Courseware
  • Up-to 12 hours of instructor-led training each day
  • 24-hour lab access
  • Hands-on training through Lecture | Lab | ReviewTM
  • Digital courseware (if available)
  • * Exam vouchers may not be included for Apprentices and will require a separate purchase by an employer due to ESFA guidelines
  • ** Not on all courses
  • *** Pass first time or train again free (just pay for accommodation, exams and incidental costs)

See Prerequisites...

This course offers you a career development path if you already hold the ISEB/EXIN ITIL® Foundation certificate. It is recommended - but not required - that you have exposure to basic concepts in IT, and related work experience of at least two years.

Relevant roles include: Capacity Manager, Availability Manager, Service Level Manager, Business Continuity Manager, Service Portfolio Manager

Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.

See Dates...

ITIL® ITIL Lifecycle Course Dates

Start

Finish

Status

Location

Book now

25/11/2019 (Monday)

26/11/2019 (Tuesday)

Finished

-

 

30/3/2020 (Monday)

31/3/2020 (Tuesday)

Wait list

Nationwide

 

11/5/2020 (Monday)

12/5/2020 (Tuesday)

Limited availability

Nationwide

 

22/6/2020 (Monday)

23/6/2020 (Tuesday)

Open

Nationwide

 

3/8/2020 (Monday)

4/8/2020 (Tuesday)

Open

Nationwide

 

14/9/2020 (Monday)

15/9/2020 (Tuesday)

Open

Nationwide

 

Here's the Firebrand Training review section. Since 2001 we've trained exactly 75056 students and asked them all to review our Accelerated Learning. Currently, 96.79% have said Firebrand exceeded their expectations.

Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.


"Straight forward - to the point with a clear and funny instructor. Recommended!"
Hampus Siroky. (26/6/2017 to 27/6/2017)

"Courses are always well planned with up to date material."
Darren Cobley, Utilita. (16/12/2019 to 17/12/2019)

"All round a pleasant stay and nice facilities. Only let down around the poor phone signal."
Dan Brown, Abcam. (16/12/2019 to 17/12/2019)

"Intense and difficult course. However, very rewarding if you put the effort in."
Jack Clifton, Brit Insurance. (16/12/2019 to 17/12/2019)

"The trainer was very clear and made the course very interactive which made it more clear to understand."
Nathan Rushton, Gamma Telecom. (16/12/2019 to 17/12/2019)

Latest Reviews from our students