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ITIL® 4 Specialist Drive Stakeholder Value

- Only 1 Day

On this accelerated ITIL 4 Specialist Drive Stakeholder Value course, you'll build knowledge across the types of engagement and interaction between a service provider and their customers, users, suppliers and partners.

You'll focus on the conversion of demand into value through IT-enabled services. In just 1 day, you'll also learn how to increase your business' stakeholder satisfaction through:

  • SLA design, CX and UX design
  • Customer journey mapping
  • Multi-supplier management

You'll get access to official courseware and learn from certified instructors as Firebrand are an AXELOS Accredited Training Organisation. At the end of your course, you'll sit the official exam and achieve your ITIL 4 Specialist Drive Stakeholder Value certification.

Read more...

If you're responsible for managing and integrating stakeholders, the customer journey, and responsible for fostering relationships with partners or suppliers, this course is ideal for you.

Through Firebrand's Lecture | Lab | Review methodology, you'll achieve your ITIL 4 Specialist Drive Stakeholder Value in just 1 day and be one step closer to achieving the ITIL 4 Managing Professional.


The ITIL Managing Professional explained


The ITIL 4 Specialist Drive Stakeholder Value course is 1 of 4 modules of the ITIL 4 Managing Professional (ITIL MP) certification, designed to establish efficient IT-enabled services, teams and workflows.

Certify in all 4 modules in order to become an ITIL MP:

See Benefits...

See prices now to find out how much you could save when you train at twice the speed.

Seven reasons why you should sit your course with Firebrand Training

  1. You'll be certified in just 1 days. With us, you’ll be trained in record time
  2. Our course is all-inclusive. A one-off fee covers all course materials, exams, accommodation and meals. No hidden extras
  3. Pass first time or train again for free. This is our guarantee. We’re confident you’ll pass your course first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
  4. You’ll learn more. A day with a traditional training provider generally runs from 9am – 5pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day quality learning time, with your instructor
  5. You’ll learn faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
  6. You’ll be studying with the best. We’ve been named in Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified 75056 professionals, and we’re partners with all of the big names in the business
  7. You'll do more than study Firebrand's courseware. We use practical exercises to make sure you can apply your new knowledge to the work environment. Our instructors use demonstrations and real-world experience to keep the day interesting and engaging

Think you are ready for the course? Take a FREE practice test to assess your knowledge!

Other accelerated training providers rely heavily on lecture and independent self-testing and study.

Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.

Firebrand Training provides instruction to meet every learning need:

  • Intensive group instruction
  • One-on-one instruction attention
  • Hands-on labs
  • Lab partner and group exercises
  • Question and answer drills
  • Independent study

This information has been provided as a helpful tool for candidates considering training. Courses that include certification come with a certification guarantee. Pass first time or train again for free (just pay for accommodation and exams on your return). We do not make any guarantees about personal successes or benefits of obtaining certification. Benefits of certification determined through studies do not guarantee any particular personal successes.

See Curriculum...

Module 1: Understand how customer journeys are designed

  • Learn the ways to design and improve customer journeys

Module 2: Understand how to target markets and stakeholders

  • Learn the characteristics of markets
  • Learn marketing activities and techniques
  • Learn how to describe customer needs as well as internal and external factors that affect these
  • Learn how to identify service providers and explain their value propositions

Module 3: Understand how to foster stakeholder relationships

  • Learn how to analyse customer needs
  • Learn about and how to use communication and collaboration activities and techniques

Module 4: Understand how to align expectations and agree upon details of service

  • Learn how to plan for value creation
  • Learn how to negotiate and agree service utility, warranty, and experience

Module 5: Understand how to on-board and off-board customers and users:

  • Learn different approaches to mutually elevate customer, user, and service provider capabilities
  • Learn how to prepare onboarding and off-boarding plans
  • Learn how to develop user engagement and delivery channels

Module 6: Understand how to act together to ensure continual value co-creation (service consumption/provisioning)

  • Learn how users can request services
  • Learn the methods for encouraging and managing customer and user feedback
  • Learn how to foster a service mind-set (attitude, behaviour, and culture)

Module 7: Understand how to realise and validate service value

  • Learn methods for measuring service usage and customer and user experience and satisfaction
  • Learn the different types of reporting of service outcome and performance

See Exam Track...

As part of your accelerated course, you'll sit the following exam at the Firebrand Training centre, covered by your Certification Guarantee:

  • ITIL 4 Specialist Drive Stakeholder Value
    • Format: Multiple choice
    • Duration: 90 minutes
    • Number of questions: 40
    • Passing score: 70%

See What's Included...

Your accelerated course includes:

  • Accommodation
  • Meals, unlimited snacks, beverages, tea and coffee
  • Onsite exams
  • Examination vouchers*
  • Practice tests**
  • Certification Guarantee***
  • Courseware
  • Up-to 12 hours of instructor-led training each day
  • 24-hour lab access
  • Hands-on training through Lecture | Lab | ReviewTM
  • Digital courseware (if available)
  • * Exam vouchers may not be included for Apprentices and will require a separate purchase by an employer due to ESFA guidelines
  • ** Not on all courses
  • *** Pass first time or train again free (just pay for accommodation, exams and incidental costs)

See Prerequisites...

To achieve your ITIL 4 Specialist Drive Stakeholder Value certification, you must possess the ITIL 4 Foundation certification.

Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.

See Dates...

ITIL® Course Dates

Start

Finish

Status

Location

Book now

25/11/2019 (Monday)

25/11/2019 (Monday)

Finished

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30/3/2020 (Monday)

30/3/2020 (Monday)

Wait list

Nationwide

 

11/5/2020 (Monday)

11/5/2020 (Monday)

Limited availability

Nationwide

 

22/6/2020 (Monday)

22/6/2020 (Monday)

Open

Nationwide

 

3/8/2020 (Monday)

3/8/2020 (Monday)

Open

Nationwide

 

14/9/2020 (Monday)

14/9/2020 (Monday)

Open

Nationwide

 

Here's the Firebrand Training review section. Since 2001 we've trained exactly 75056 students and asked them all to review our Accelerated Learning. Currently, 96.79% have said Firebrand exceeded their expectations.

Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.


"Straight forward - to the point with a clear and funny instructor. Recommended!"
Hampus Siroky. (26/6/2017 to 27/6/2017)

"Courses are always well planned with up to date material."
Darren Cobley, Utilita. (16/12/2019 to 17/12/2019)

"All round a pleasant stay and nice facilities. Only let down around the poor phone signal."
Dan Brown, Abcam. (16/12/2019 to 17/12/2019)

"Intense and difficult course. However, very rewarding if you put the effort in."
Jack Clifton, Brit Insurance. (16/12/2019 to 17/12/2019)

"The trainer was very clear and made the course very interactive which made it more clear to understand."
Nathan Rushton, Gamma Telecom. (16/12/2019 to 17/12/2019)

Latest Reviews from our students