Cisco Implementing Cisco Collaboration Devices (CICD)

- Only 3 Days

Get the skills you need to implement Cisco Unified Communications (UC) solutions in just 3 days - that's 40% faster than traditional training.

On this accelerated Implementing Cisco Collaboration Devices (CICD) course, you'll study the administration of end-user interfaces, telephony, mobility and Cisco UC solutions maintenance. Learn and retain information faster through Firebrand's unique Lecture | Lab | Review technique.

You'll also learn how to:

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  • Identify call signalling and media stream flows
  • Perform endpoint and end-user administration tasks in Cisco UC
  • Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM
  • Enable the most commonly used features of the above applications

This official course includes Cisco curriculum and 24/7 hands-on lab access - including Discovery and Challenge labs.

You'll also sit exam 210-060 CICD at the Firebrand Training Centre as part of your course.

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Seven reasons why you should sit your CICD course with Firebrand Training

  1. You'll be CICD certified in just 3 days. With us, you’ll be CICD trained in record time
  2. Our CICD course is all-inclusive. A one-off fee covers all course materials, exams, accommodation and meals. No hidden extras
  3. Pass CICD first time or train again for free. This is our guarantee. We're sure you'll pass your CICD course first time. But if you don’t, come back within a year, and only pay for accommodation and exams. Everything else is free
  4. You’ll learn more CICD. A day with a traditional training provider generally runs from 9am – 5pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day quality learning time, with your instructor
  5. You’ll learn CICD faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
  6. You’ll be studying CICD with the best. We have the Q-For quality label, recognising our standards and professionalism in the training market. As well as winning many more awards, we’ve trained and certified 72,589 professionals, and we’re partners with all of the big names in the business
  7. You'll do more than study CICD courseware. We use practical exercises to make sure you can apply your new knowledge to the work environment. Our instructors use demonstrations and real-world experience to keep the day interesting and engaging

See prices now to find out how much you could save when you train at twice the speed.

Latest CICD Reviews from our students

Think you are ready for the course? Take a FREE practice test to assess your knowledge!

Use your Cisco Learning Credits (CLCs)

You may be entitled to free training via Cisco Learning Credits (CLCs). If you’ve bought Cisco hardware or software - check the invoice to see if you have credits waiting to be used! If you’re unsure, get in touch with us.

Other accelerated training providers rely heavily on lecture and independent self-testing and study.

Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.

Firebrand Training provides instruction to meet every learning need:

  • Intensive group instruction
  • One-on-one instruction attention
  • Hands-on labs
  • Lab partner and group exercises
  • Question and answer drills
  • Independent study

This information has been provided as a helpful tool for candidates considering training. Courses that include certification come with a certification guarantee. Pass first time or train again for free (just pay for accommodation and exams on your return). We do not make any guarantees about personal successes or benefits of obtaining certification. Benefits of certification determined through studies do not guarantee any particular personal successes.

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1.0 Describe the Characteristics of a Cisco Unified Communications Solution - 15%

1.1 Describe the Cisco Unified Communications components and their functions

1.2 Describe call signalling and media flows

1.3 Describe quality implications of a VoIP network

2.0 Provision End Users and Associated Devices - 24%

2.1 Describe user creation options for Cisco Unified Communications Manager and Cisco Unified Communications Manager Express

2.2 Create or modify user accounts for Cisco Unified Communications Manager

2.3 Create or modify user accounts for Cisco Unified Communications Manager Express using the GUI

2.4 Create or modify endpoints for Cisco Unified Communications Manager

2.5 Create or modify endpoints for Cisco Unified Communications Manager Express using the GUI

2.6 Describe how calling privileges function and how calling privileges impact system features

2.7 Create or modify directory numbers

2.8 Enable user features and related calling privileges for extension mobility, call coverage, intercom, native presence, and unified mobility remote destination configuration

2.9 Enable end users for Cisco Unified IM and Presence

2.10 Verify user features are operational

3.0 Configure Voice Messaging and Presence - 27%

3.1 Describe user creation options for voice messaging

3.2 Create or modify user accounts for Cisco Unity Connection

3.3 Describe Cisco Unified IM and Presence

3.4 Configure Cisco Unified IM and Presence

4.0 Maintain Cisco Unified Communications System - 10%

4.1 Generate CDR and CMR reports

4.2 Generate capacity reports

4.3 Generate usage reports

4.4 Generate RTMT reports to monitor system activities

4.5 Monitor voicemail usage

4.6 Remove unassigned directory numbers

4.7 Perform manual system backup

5.0 Provide End User Support - 24%

5.1 Verify PSTN connectivity

5.2 Define fault domains using information gathered from end user

5.3 Troubleshoot endpoint issues

5.4 Identify voicemail issues and resolve issues related to user mailboxes

5.5 Describe causes and symptoms of call quality issues

5.6 Reset single devices

5.7 Describe how to use phone applications

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You'll sit the following exam at the Firebrand Training Centre, covered by your Certification Guarantee:

Exam 210-060 CICD - Implementing Cisco Collaboration Devices v1.0

  • Duration: 75 minutes
  • Questions: 55-65 questions
  • Available languages: English

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In addition to your exam, accommodation and courseware you'll receive:

  • Hands on labs
  • Practical collaboration devices including routers, laptops and three phones per person for the duration of the course

Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.

Our Accelerated Learning Programmes include:

  • Intensive Hands-on Training Utilising our (Lecture | Lab | Review)TM Delivery
  • Comprehensive Study Materials, Program Courseware and Self-Testing Software including MeasureUp *
  • Fully instructor-led program with 24 hour lab access
  • Examination vouchers **
  • On site testing ***
  • Accommodation, all meals, unlimited beverages, snacks and tea / coffee****
  • Transportation to/from designated local railway stations
  • Examination Passing Policy

Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.

Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.

Firebrand goes digital

We’re currently migrating from printed to digital courseware. Some courseware is already available in digital, while other books remain in printed form. To find out if this course is digital, call us on +32 (0)2 234 77 05.

There are several benefits of easy-to-use digital courseware: downloads are immediate, and you’ll always have your courseware available wherever you are. You won’t need to wait for a printed book to be delivered before you start learning – and it’s better for the environment. You can choose to download the courseware to your own device, or borrow one of ours.

Considering a Microsoft course? Always have the most up-to-date Microsoft digital courseware with ‘Fresh Editions’. This gives you access to all versions of digital courseware – you’ll receive updates and revisions of your textbook, at no charge, for the life of that course.

Examination Passing Policy

Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year.  Students will only be responsible for accommodations and vendor exam fees.

Please note

  • * Not on all courses
  • ** Examination vouchers are not included for the following courses: GIAC, CREST and CISSP CBK Review. Exam vouchers may also not be included for Apprentices and will require a separate purchase by an employer due to Education and Skills Funding Agency guidelines.
  • *** On site testing is not included for our GIAC, CREST or ITIL Managers and Revision Certification Courses
  • **** Accommodation not included on the CISSP CBK Review Seminar

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There are no official prerequisites for this accelerated course but you will benefit from a working knowledge of:

  • Converged voice and data networks
  • Cisco ISO gateways
  • Cisco Unified Communications Manager and Cisco Unity Connection

Unsure whether you meet the prerequisites?

Don’t worry - we’ll discuss your technical background, experience and qualifications to determine whether this accelerated course suits you.

Just call us on +32 (0)2 234 77 05 and speak to one of our enrolment consultants.

Firebrand is an immersive environment and requires commitment. Some prerequisites are simply guidelines; you may find your unique experience, attitude and determination enables you to succeed on your accelerated course.

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Cisco CICD Course Dates

Start

Finish

Status

Location

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26/8/2019 (Monday)

28/8/2019 (Wednesday)

Finished

-

 

10/2/2020 (Monday)

12/2/2020 (Wednesday)

Limited availability

Nationwide

 

23/3/2020 (Monday)

25/3/2020 (Wednesday)

Open

Nationwide

 

4/5/2020 (Monday)

6/5/2020 (Wednesday)

Open

Nationwide

 

15/6/2020 (Monday)

17/6/2020 (Wednesday)

Open

Nationwide

 

Latest CICD Reviews from our students

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Here's the Firebrand Training review section. Since 2001 we've trained exactly 72,589 students and asked them all to review our Accelerated Learning. Currently, 96.75% have said Firebrand exceeded their expectations.

Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.


"Well provisioned, clean environment, and kind staff that was always helpful and on hand support."
Alfred Acheampong, Intercall Europe/ West UC. (12/6/2019 to 14/6/2019)

"Good training experience in the Netherlands."
Anonymous. (28/10/2018 to 2/11/2018)

"It is a very hard training and I don't think it's suitable for complete beginners in networking. Our instructor was very competent and the location was excellent."
Christian Dietrich. (4/12/2017 to 10/12/2017)

"It was a hard but good course - a lot of information and a good teacher. We did a lot of practical work and it was nice to see the output of all the theoretical knowledge out of the book. "
Anonymous (14/8/2017 to 17/8/2017)

"Excellent course you need to know a lot of theory before hand but it makes you understand whats going on in those Cisco devices, and is excellent preparation for the CCNP exams. The tutor is extremely knowledgeable and happy to explain. Being on site and with 24 hours access to the classroom and away from the distractions of family life also help your revision and practice."
Mark Boardman. (20/10/2019 to 27/10/2019)

Latest CICD Reviews from our students

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