Find Out How We Help You To Learn New Skills Quickly
Think you are ready for the course? Take a FREE practice test to assess your knowledge!
On this accelerated 3 day Microsoft course, you will learn to troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. You'll develop in-depth understanding of Windows 10 features and how they can be used in an Active Directory environment.
Your Microsoft Certified Trainer (MCT) will immerse you in Microsoft Official Curriculum in a distraction free training environment. Combining theory with practical labs and extensive review sessions, you will develop knowledge faster - with practical skills relevant to a real world working environment.
Your accelerated Windows 10 course will teach you the skills and knowledge to:
This course is ideal if you're an Enterprise Desktop Support Technician (EDST) - providing Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise. Alternatively, this course will also help prepare if you're planning on taking exam 70-697: Windows 10 Configuring, for those in pursuit of Windows 10 certification.
Interested? See prices or call +44 207 907 1120
You may be entitled to heavily-discounted training via Microsoft's Software Assurance Training Voucher (SATV) scheme. If your business has bought Microsoft software, check to see if it came bundled with free training vouchers! Vouchers can be exchanged against training for all Microsoft technologies. If you’re unsure, get in touch with us
Other accelerated training providers rely heavily on lecture and independent self-testing and study.
Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.
This information has been provided as a helpful tool for candidates considering training. Courses that include certification come with a Certification Guarantee. Pass first time or train again for free (just pay for accommodation, exams and incidental costs). We do not make any guarantees about personal successes or benefits of obtaining certification. Benefits of certification determined through studies do not guarantee any particular personal successes.
Interested? See prices or call +44 207 907 1120
This module explains the processes of establishing and using a troubleshooting methodology in Windows 10. This module also covers various Windows 10 fundamentals, high-level architecture, and often-used troubleshooting tools. It also explains the role of an EDST (Enterprise Desktop Support Technician) in a Windows 10 environment.
Lessons
Lab : Implementing a Troubleshooting Methodology
Lab : Using Troubleshooting Tools
After completing this module, you'll be able to:
This module describes how to identify and troubleshoot issues that affect the Windows 10 operating system's ability to start, and how to identify problematic services that run on the operating system. It also describes how to use the Windows 10 advanced troubleshooting tools, collectively known as the Windows Recovery Environment (Windows RE).
Lessons
Lab : Troubleshooting Startup Issues
Lab : Recovering BitLocker-Encrypted Drives
After completing this module, you'll be able to:
This module explains how to support users that utilise a multitude of devices that run Windows 10. It describes how an operating system uses device drivers, and how you can troubleshoot hardware devices and device drivers. The module also covers how to monitor the reliability of a Windows 10 device and troubleshoot any issues that might occur.
Lessons
Lab : Troubleshooting Device Driver Issues
Lab : Troubleshooting Hardware Issues
After completing this module, you'll be able to:
The focus of this module is on using tools that are designed specifically to facilitate remote management connections. This module explores three ways in which you can remotely connect to and manage remote computers: Remote Desktop, Windows Remote Assistance, and Windows PowerShell remoting.
Lessons
Lab : Troubleshooting Remote Computers Through Remote Desktop and Remote Assistance
Lab : Troubleshooting a Remote Computer By Using Windows PowerShell
After completing this module, you'll be able to:
This module describes the tools that you can use to set up and troubleshoot both wired and wireless network connections more efficiently. This module also explains how to support your organisation's network infrastructure, and configure and troubleshoot network connections.
Lessons
Lab : Resolving Network Connectivity Issues
After completing this module, you'll be able to:
This module provides an overview of Group Policy and describes how to apply GPOs to computers. It also explains how to resolve configuration problems and issues with applying GPOs.
Lessons
Lab : Troubleshooting Issues with Group Policy Application
Lab : Resolving Issues with Group Policy
After completing this module, you'll be able to:
In this module, you will examine issues that can occur when users sign in. You will study the methods that you can use to identify the causes of sign-in issues, and learn how to troubleshoot them. You will also learn how to troubleshoot the application of user settings.
Lessons
Lab : Troubleshooting Sign-In Issues
Lab : Troubleshooting the Application of User Settings
After completing this module, you'll be able to:
This module explains the virtual private network (VPN) and DirectAccess technologies, and the common problems with their implementation and usage. The module also provides several possible mitigations for these problems.
Lessons
Lab : Troubleshooting VPN Connectivity
Lab : Configuring and Troubleshooting DirectAccess
After completing this module, you'll be able to:
This module explains how to resolve problems related to resource access from computers that are domain members. It explains how to troubleshoot file permission issues, encrypting file system (EFS) issues, and printer access issues.
Lessons
Lab : Troubleshooting File-Access Issues
Lab : Troubleshooting Access to Encrypted Files
Lab : Troubleshooting Printer Issues
After completing this module, you'll be able to:
This module explains how to resolve problems related to resource access from computers that are not domain members. You will learn how to configure and troubleshoot the Work Folders feature, which enables users to access organisational data securely from their personal devices. You will also learn how to configure and troubleshoot access to Microsoft OneDrive.
Lessons
Lab : Troubleshooting Resource Access for Clients That Are Not Domain Members
After completing this module, you'll be able to:
Windows 10 supports the installation and use of two types of applications: desktop apps and Universal Windows apps. This module examines these two types of applications, and the issues - including application compatibility issues - that affect a user's ability to install and run them. This module also covers how users can resolve web browser - related issues, specifically issues associated with both Microsoft Internet Explorer and Microsoft Edge.
Lessons
Lab : Troubleshooting Desktop Apps
Lab : Troubleshooting Access to Company Web Applications
After completing this module, you'll be able to:
Once the Windows 10 operating system is activated on your computers, you must establish procedures to monitor their performance and ensure that they remain up-to-date with the latest operating system updates and security fixes. This module discusses how to provide for the ongoing maintenance of Windows 10 operating systems.
Lessons
Lab : Monitoring and Troubleshooting Performance
After completing this module, you'll be able to:
This module explains how to use file recovery and troubleshoot deleted files. It also describes how to recover a Windows 10 computer.
Lessons
Lab : Recovering Data
Lab : Provisioning Computers to Comply with Company Standards
After completing this module, you'll be able to:
Interested? See prices or call +44 207 907 1120
MOC 10982C: Supporting and Troubleshooting Windows 10
Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.
Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.
Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.
We’re currently migrating from printed to digital courseware. Some courseware is already available in digital, while other books remain in printed form. To find out if this course is digital, call us on +44 207 907 1120.
There are several benefits of easy-to-use digital courseware: downloads are immediate, and you’ll always have your courseware available wherever you are. You won’t need to wait for a printed book to be delivered before you start learning – and it’s better for the environment. You can choose to download the courseware to your own device, or borrow one of ours.
Considering a Microsoft course? Always have the most up-to-date Microsoft digital courseware with ‘Fresh Editions’. This gives you access to all versions of digital courseware – you’ll receive updates and revisions of your textbook, at no charge, for the life of that course.
Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year. Students will only be responsible for accommodations and vendor exam fees.
Interested? See prices or call +44 207 907 1120
Before attending this course, it is recommended that you have the following skills and knowledge:
Don’t worry - we’ll discuss your technical background, experience and qualifications to determine whether this accelerated course suits you.
Just call us on +44 207 907 1120 and speak to one of our enrolment consultants.
Firebrand is an immersive environment and requires commitment. Some prerequisites are simply guidelines; you may find your unique experience, attitude and determination enables you to succeed on your accelerated course.
Interested? See prices or call +44 207 907 1120
When do you want to sit your accelerated course?
|
Start |
Finish |
Status |
Location |
Book now |
|---|---|---|---|---|
|
27/5/2019 (Monday) |
29/5/2019 (Wednesday) |
Finished |
- |
|
|
30/9/2019 (Monday) |
2/10/2019 (Wednesday) |
Wait list |
Nationwide |
|
|
11/11/2019 (Monday) |
13/11/2019 (Wednesday) |
Limited availability |
Nationwide |
|
|
3/2/2020 (Monday) |
5/2/2020 (Wednesday) |
Open |
Nationwide |
|
|
16/3/2020 (Monday) |
18/3/2020 (Wednesday) |
Open |
Nationwide |
|
Here's the Firebrand Training review section. Since 2001 we've trained exactly 72,589 students and asked them all to review our Accelerated Learning. Currently, 96.74% have said Firebrand exceeded their expectations.
Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.
"Great course for vendor exams. The accelerated courses aren't for everyone but great if you can handle the pressure"
Anonymous. - Microsoft MCSE: Productivity (Skype for Business 2015) (7 days) (8/7/2019 to 14/7/2019)
"Travelling all the way to Firebrand from another country is differently worth it. They assist you the best, they can and find a solution. Your opinion is heard and they provide several ways to the goal of a good trip, great exam and pleasant stay"
Martin Andersen, It-Relation. - Microsoft MCSE: Productivity (Skype for Business 2015) (7 days) (8/7/2019 to 14/7/2019)
"Great experience all around. Very enlightening."
Tycjan Jaworski. - Microsoft MCSE: Productivity (Skype for Business 2015) (7 days) (8/7/2019 to 14/7/2019)
"A Good place to start your IT career."
Anonymous, East Suffolk Council. - Microsoft MTA Software Development Fundamentals (3 days) (8/7/2019 to 10/7/2019)
"Pleasant experience, the standard of teaching is high, and the staff here are very helpful and try their best to make your stay here as easy as possible."
K.I., TfL. - Microsoft MTA Software Development Fundamentals (3 days) (8/7/2019 to 10/7/2019)
"The courses I have attended have been adequate and the teachers have made sure to keep students engaged."
Anonymous. - Microsoft MTA Software Development Fundamentals (3 days) (8/7/2019 to 10/7/2019)
"Enjoyed the accelerated learning process, I find it easier to really focus in short intense bursts, and learn more that way"
Kyle Reeves, CIL. - Microsoft MTA Software Development Fundamentals (3 days) (8/7/2019 to 10/7/2019)
"Firebrand provides an excellent course structure which allows Apprenticeships and employers the opportunity to mound the structure into what is a good fit for their company. There is high quality of teaching for the exams and there are always people you can talk to if you have any questions."
David Stevenson, Quilter. - Microsoft MTA: Windows Server Administration Fundamentals (3 days) (1/7/2019 to 3/7/2019)
"Firebrand is very organised training provider and will ensure you are at the right hand. The training was intensive but I learned a lot. Appreciation to the instructor."
Anonymous, Bedford Hospital. - Microsoft MTA: Windows Server Administration Fundamentals (3 days) (1/7/2019 to 3/7/2019)
"The instructor was excellent, he delivered essentially very dry material with clarity and wit. He clearly has great experience in Azure, and was able to support the course with real-life war-stories which brought the course to life. My only criticism is that I would have liked to see more time devoted to the labs, but that was probably hard given the material that was covered. I am looking forward to using the knowledge I gained in the course soon.
I really like the immersive nature of the training, with the hotel and restaurant only being two minutes away. 24 hour access was a good idea. The accommodation and food were very good. "
Hugh Mullally, Self-Employed. - Microsoft Certified Azure Developer Associate (4 days) (1/7/2019 to 4/7/2019)
"Very organised and good pace with the lectures."
Anonymous. - Microsoft Certified Azure Developer Associate (4 days) (1/7/2019 to 4/7/2019)
"Intense, amusing, enjoyable to spend the time training."
David Sugarman, Regus. - Microsoft Certified Azure Developer Associate (4 days) (1/7/2019 to 4/7/2019)
"Excellent delivery of the course by the instructor."
Oladimeji Onalaja, Health Education England HEE. - Microsoft Certified Azure Fundamentals (1 Day) (27/6/2019 to 27/6/2019)
"An excellent course, informative content, and engaging presenter ."
Graham Moor, NHSE. - Microsoft Certified Azure Fundamentals (1 Day) (27/6/2019 to 27/6/2019)
"Course was thorough, the instructor was very knowledgeable. Good insight."
Arthur Neild, 2gether NHS Foundation Trust. - Microsoft Certified Azure Fundamentals (1 Day) (27/6/2019 to 27/6/2019)
"Intense training courses made possible by industry expert instructors. Very convenient having accommodation and training centre next to each other. Being in a class full of people who are there to achieve the same goal is great motivation that would not have existed if you were learning on your own."
Joseph Lyons, Sitekit Ltd.. - Microsoft MCSA: Web Applications & MCSD: App Builder (9 days) (17/6/2019 to 25/6/2019)
"This is a fairly grueling course, no mistake! The instructor was an engaging tutor and made the content interesting and enjoyable."
Simon Jackson, Sitekit. - Microsoft MCSA: Web Applications & MCSD: App Builder (9 days) (17/6/2019 to 25/6/2019)
"Firebrand is one of the fastest ways I have ever learned any skill in my life. While challenging, it does provide good insight into the world of IT."
Jack Wills, Coventry Building Society. - Microsoft MTA Security, Windows Server Administration & Networking (6 days) (13/5/2019 to 18/5/2019)
"Firebrand taught me a lot and my instructor was great. The food was good and the accommodation was okay. "
Jack Wright, Thomas Cook. - Microsoft MTA Security, Windows Server Administration & Networking (6 days) (13/5/2019 to 18/5/2019)
"The instructor was very helpful, Answered every question I had and supported me to pass my Exams."
Charlie Boon, Netitude. - Microsoft MTA Security, Windows Server Administration & Networking (6 days) (13/5/2019 to 18/5/2019)
"The instructor is outstanding with a very unique skill set. He is 100% focused on the students needs.
To maintain students attention for 12 hourss per day is not easy.
Having worked as an instructor I have the upmost respect for both his teaching style and technical ability.
Thank You!"
Paul Davenport, Ultra Electronics. - Microsoft MCSA: Windows Server 2016 (11 days) (7/2/2019 to 17/2/2019)
"Training was extensive and very informative.
Was given in a way that it was easy to remember and associate with day to day work. Could easily relate to situations presented."
Thomas Slicer-Watkinson, CPiO Limited. - Microsoft MCSA: Windows Server 2016 (11 days) (7/2/2019 to 17/2/2019)
"Very very intensive training, but its worth it!!!"
Marco Pirazzoli, Systems IT. - Microsoft MCSA: Windows Server 2016 (11 days) (7/2/2019 to 17/2/2019)
"Would recommend Firebrand training , instructors are fantastic and keep the course delivery methods varied to ensure students attention throughout the 12 hour days. "
Dean Gathercole, National Grid. - Microsoft MCSA: Windows Server 2016 (11 days) (7/2/2019 to 17/2/2019)
"The training centre is very well organised and professional, I found the course very detailed and got a lot out of it."
Joseph Naber. - Microsoft MTA Software Development Fundamentals (3 days) (10/1/2019 to 11/1/2019)
"Firebrand training is a good way to get qualifications fast. Be prepared with the self-learning before hand and for long days."
Anonymous. - Microsoft MTA Software Development Fundamentals (3 days) (10/1/2019 to 11/1/2019)
"The course was intense but well delivered, the instructor engaged with the group and took the time to give good feedback and help."
Joseph Naber, Games Workshop. - Microsoft MTA Software Development Fundamentals (3 days) (10/1/2019 to 11/1/2019)
"Highly recommendable course and praise worthy."
W.A.. - Microsoft Azure Academy: Infrastructure and Networking (4 days) (7/1/2019 to 10/1/2019)
"The course is high intensity but still managed to maintain a friendly atmosphere. The residential aspect is definitely beneficial to your learning. "
Anonymous. - Microsoft MTA: Windows Server Administration Fundamentals (3 days) (9/1/2019 to 10/1/2019)
"A good learning environment for people who are looking for a job in the IT depart. Friendly instructor. "
Thomas Thornton. - Microsoft MTA Security, Windows Server Administration & Networking (6 days) (7/1/2019 to 12/1/2019)
"Great teaching but the course was not particularly relevant to our job and skill set. "
Dexter Lee, BBC. - Microsoft MTA Security, Windows Server Administration & Networking (6 days) (7/1/2019 to 12/1/2019)
"Very good facilities, good efficient teaching, would definitely recommend to others that are looking for an IT course."
Andrew Smith, BBC. - Microsoft MTA Security, Windows Server Administration & Networking (6 days) (7/1/2019 to 12/1/2019)
"My instructor was extremely committed to help with our studying, with a group who have had very little experience in the topic our course was based on. The resources provided were also very useful."
Sam Hughes, BBC. - Microsoft MTA Security, Windows Server Administration & Networking (6 days) (7/1/2019 to 12/1/2019)
"Great experience, learnt a huge amount in a short space of time."
Anonymous. - Microsoft Azure Academy: Infrastructure and Networking (4 days) (7/1/2019 to 10/1/2019)
"Good and clear instruction, with interactive discussions suited to students needs. Thoroughly recommended."
Anonymous. - Microsoft Azure Academy: Infrastructure and Networking (4 days) (7/1/2019 to 10/1/2019)
"Training was excellent and the instructor was amazing."
Samson Jesi, NCC Group. - Microsoft Azure Academy: Infrastructure and Networking (4 days) (7/1/2019 to 10/1/2019)
"Key & relevant advice provided by highly knowledge subject matter experts. Better equipped to provide advice to customers deploying solutions within the cloud."
Anonymous. - Microsoft Azure Academy: Infrastructure and Networking (4 days) (7/1/2019 to 10/1/2019)
"Firebrand are the best training provider I have used, with knowledge and engaged instructors.
"
M.P.. - Microsoft Azure Academy: Infrastructure and Networking (4 days) (7/1/2019 to 10/1/2019)
"The course was very helpful to me as I do C# at my job. They cover all basic fundamentals. The food here is great as well. The stay was comfortable and flexible. You can stay here easily and learn quickly."
S.Y.. - Microsoft Programming in C# (4 days) (7/1/2019 to 10/1/2019)
"Good facility, nice people and an organised concept. Enjoyed my stay and learnt new skills."
James Vost. - Microsoft MTA HTML5 App Development Fundamentals (3 days) (7/1/2019 to 8/1/2019)
"The training provided was all relevant and useful for me to prepare for the exam. "
Anonymous. - Microsoft MTA HTML5 App Development Fundamentals (3 days) (7/1/2019 to 8/1/2019)
"Training is relevant but extremely intense, there is a lot to take in in a short amount of time. "
Anonymous. - Microsoft MTA HTML5 App Development Fundamentals (3 days) (7/1/2019 to 8/1/2019)
"Intensive training, I would recommend, decent level of experience required, but it worked for me to do that extra knowledge required to become MCSA certified. Thanks."
Barry Mansell, CPTO. - Microsoft MCSA: Windows Server 2016 (11 days) (6/12/2018 to 16/12/2018)
"It is a nice experience at Firebrand."
Anonymous. - Microsoft MCSA: Windows Server 2016 (11 days) (6/12/2018 to 16/12/2018)
"I recommend Firebrand to anyone that is looking to either gain knowledge for the first time or to learn something new."
S.P.. - Microsoft MTA Database Fundamentals (2 days) (12/12/2018 to 13/12/2018)
"Awesome place, awesome instructors, real challenges. This is the Firebrands recipe for success."
V.F.. - Microsoft Architecting Microsoft Azure Solutions (3 days) (8/12/2018 to 10/12/2018)
"Learnt a lot - good course, but very intense. Not for the faint or weak! Very good instructor."
Anonymous. - Microsoft Architecting Microsoft Azure Solutions (3 days) (8/12/2018 to 10/12/2018)
"Good course, long hours, sometimes a little overwhelming to say the least. good atmosphere."
Richard Eaton, Avnet. - Microsoft Architecting Microsoft Azure Solutions (3 days) (8/12/2018 to 10/12/2018)
"Great instructor."
Anonymous. - Microsoft MCSA: Cloud Platform & MCSE: Cloud Platform and Infrastructure (Azure) (10 days) (1/12/2018 to 10/12/2018)
"Extremely effective use of time. Very knowledgeable instructor. Good, focused group."
Mark Townsend, TechSea Ltd. - Microsoft MCSA: Cloud Platform & MCSE: Cloud Platform and Infrastructure (Azure) (10 days) (1/12/2018 to 10/12/2018)
