On this accelerated 3 day Microsoft course, you will learn to troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. You'll develop in-depth understanding of Windows 10 features and how they can be used in an Active Directory environment.
Your Microsoft Certified Trainer (MCT) will immerse you in Microsoft Official Curriculum in a distraction free training environment. Combining theory with practical labs and extensive review sessions, you will develop knowledge faster - with practical skills relevant to a real world working environment.
Your accelerated Windows 10 course will teach you the skills and knowledge to:
This course is ideal if you're an Enterprise Desktop Support Technician (EDST) - providing Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise. Alternatively, this course will also help prepare if you're planning on taking exam 70-697: Windows 10 Configuring, for those in pursuit of Windows 10 certification.
See prices now to find out how much you could save when you train at twice the speed.
Think you are ready for the course? Take a FREE practice test to assess your knowledge!
You may be entitled to heavily-discounted training via Microsoft's Software Assurance Training Voucher (SATV) scheme. If your business has bought Microsoft software, check to see if it came bundled with free training vouchers! Vouchers can be exchanged against training for all Microsoft technologies. If you’re unsure, get in touch with us
Other accelerated training providers rely heavily on lecture and independent self-testing and study.
Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.
This information has been provided as a helpful tool for candidates considering training. Courses that include certification come with a Certification Guarantee. Pass first time or train again for free (just pay for accommodation, exams and incidental costs). We do not make any guarantees about personal successes or benefits of obtaining certification. Benefits of certification determined through studies do not guarantee any particular personal successes.
This module explains the processes of establishing and using a troubleshooting methodology in Windows 10. This module also covers various Windows 10 fundamentals, high-level architecture, and often-used troubleshooting tools. It also explains the role of an EDST (Enterprise Desktop Support Technician) in a Windows 10 environment.
Lessons
Lab : Implementing a Troubleshooting Methodology
Lab : Using Troubleshooting Tools
After completing this module, you'll be able to:
This module describes how to identify and troubleshoot issues that affect the Windows 10 operating system's ability to start, and how to identify problematic services that run on the operating system. It also describes how to use the Windows 10 advanced troubleshooting tools, collectively known as the Windows Recovery Environment (Windows RE).
Lessons
Lab : Troubleshooting Startup Issues
Lab : Recovering BitLocker-Encrypted Drives
After completing this module, you'll be able to:
This module explains how to support users that utilise a multitude of devices that run Windows 10. It describes how an operating system uses device drivers, and how you can troubleshoot hardware devices and device drivers. The module also covers how to monitor the reliability of a Windows 10 device and troubleshoot any issues that might occur.
Lessons
Lab : Troubleshooting Device Driver Issues
Lab : Troubleshooting Hardware Issues
After completing this module, you'll be able to:
The focus of this module is on using tools that are designed specifically to facilitate remote management connections. This module explores three ways in which you can remotely connect to and manage remote computers: Remote Desktop, Windows Remote Assistance, and Windows PowerShell remoting.
Lessons
Lab : Troubleshooting Remote Computers Through Remote Desktop and Remote Assistance
Lab : Troubleshooting a Remote Computer By Using Windows PowerShell
After completing this module, you'll be able to:
This module describes the tools that you can use to set up and troubleshoot both wired and wireless network connections more efficiently. This module also explains how to support your organisation's network infrastructure, and configure and troubleshoot network connections.
Lessons
Lab : Resolving Network Connectivity Issues
After completing this module, you'll be able to:
This module provides an overview of Group Policy and describes how to apply GPOs to computers. It also explains how to resolve configuration problems and issues with applying GPOs.
Lessons
Lab : Troubleshooting Issues with Group Policy Application
Lab : Resolving Issues with Group Policy
After completing this module, you'll be able to:
In this module, you will examine issues that can occur when users sign in. You will study the methods that you can use to identify the causes of sign-in issues, and learn how to troubleshoot them. You will also learn how to troubleshoot the application of user settings.
Lessons
Lab : Troubleshooting Sign-In Issues
Lab : Troubleshooting the Application of User Settings
After completing this module, you'll be able to:
This module explains the virtual private network (VPN) and DirectAccess technologies, and the common problems with their implementation and usage. The module also provides several possible mitigations for these problems.
Lessons
Lab : Troubleshooting VPN Connectivity
Lab : Configuring and Troubleshooting DirectAccess
After completing this module, you'll be able to:
This module explains how to resolve problems related to resource access from computers that are domain members. It explains how to troubleshoot file permission issues, encrypting file system (EFS) issues, and printer access issues.
Lessons
Lab : Troubleshooting File-Access Issues
Lab : Troubleshooting Access to Encrypted Files
Lab : Troubleshooting Printer Issues
After completing this module, you'll be able to:
This module explains how to resolve problems related to resource access from computers that are not domain members. You will learn how to configure and troubleshoot the Work Folders feature, which enables users to access organisational data securely from their personal devices. You will also learn how to configure and troubleshoot access to Microsoft OneDrive.
Lessons
Lab : Troubleshooting Resource Access for Clients That Are Not Domain Members
After completing this module, you'll be able to:
Windows 10 supports the installation and use of two types of applications: desktop apps and Universal Windows apps. This module examines these two types of applications, and the issues - including application compatibility issues - that affect a user's ability to install and run them. This module also covers how users can resolve web browser - related issues, specifically issues associated with both Microsoft Internet Explorer and Microsoft Edge.
Lessons
Lab : Troubleshooting Desktop Apps
Lab : Troubleshooting Access to Company Web Applications
After completing this module, you'll be able to:
Once the Windows 10 operating system is activated on your computers, you must establish procedures to monitor their performance and ensure that they remain up-to-date with the latest operating system updates and security fixes. This module discusses how to provide for the ongoing maintenance of Windows 10 operating systems.
Lessons
Lab : Monitoring and Troubleshooting Performance
After completing this module, you'll be able to:
This module explains how to use file recovery and troubleshoot deleted files. It also describes how to recover a Windows 10 computer.
Lessons
Lab : Recovering Data
Lab : Provisioning Computers to Comply with Company Standards
After completing this module, you'll be able to:
MOC 10982C: Supporting and Troubleshooting Windows 10
Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.
Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.
Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.
We’re currently migrating from printed to digital courseware. Some courseware is already available in digital, while other books remain in printed form. To find out if this course is digital, call us on +44 207 907 1120.
There are several benefits of easy-to-use digital courseware: downloads are immediate, and you’ll always have your courseware available wherever you are. You won’t need to wait for a printed book to be delivered before you start learning – and it’s better for the environment. You can choose to download the courseware to your own device, or borrow one of ours.
Considering a Microsoft course? Always have the most up-to-date Microsoft digital courseware with ‘Fresh Editions’. This gives you access to all versions of digital courseware – you’ll receive updates and revisions of your textbook, at no charge, for the life of that course.
Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year. Students will only be responsible for accommodations and vendor exam fees.
Before attending this course, it is recommended that you have the following skills and knowledge:
Don’t worry - we’ll discuss your technical background, experience and qualifications to determine whether this accelerated course suits you.
Just call us on +44 207 907 1120 and speak to one of our enrolment consultants.
Firebrand is an immersive environment and requires commitment. Some prerequisites are simply guidelines; you may find your unique experience, attitude and determination enables you to succeed on your accelerated course.
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23/3/2020 (Monday) |
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Here's the Firebrand Training review section. Since 2001 we've trained exactly 72,589 students and asked them all to review our Accelerated Learning. Currently, 96.77% have said Firebrand exceeded their expectations.
Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.
"The instructor is very Knowledgeable. His experience is invaluable."
Liam rafferty, Self-Employed contractor. (9/12/2019 to 12/12/2019)
"Great Trainer - Set me up well for the exam."
J.S.. (9/12/2019 to 12/12/2019)
"Great experience with Firebrand & it did meet all expectations. Very fast paced course with little down time, so pre-course reading and preparation is a must & I will definitely do more next time. Great facilities, both training & accommodation."
L.W.. (2/12/2019 to 5/12/2019)
"Trainer was very informative and knew his stuff. Course schedule is aggressive but achievable."
G.S.. (25/11/2019 to 30/11/2019)
"Not very complimentary about this course."
Krishna Kumar. (18/11/2019 to 21/11/2019)
