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On this accelerated 3 day Microsoft course, you will learn to troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. You'll develop in-depth understanding of Windows 10 features and how they can be used in an Active Directory environment.
Your Microsoft Certified Trainer (MCT) will immerse you in Microsoft Official Curriculum in a distraction free training environment. Combining theory with practical labs and extensive review sessions, you will develop knowledge faster - with practical skills relevant to a real world working environment.
Your accelerated Windows 10 course will teach you the skills and knowledge to:
This course is ideal if you're an Enterprise Desktop Support Technician (EDST) - providing Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise. Alternatively, this course will also help prepare if you're planning on taking exam 70-697: Windows 10 Configuring, for those in pursuit of Windows 10 certification.
Interested? See prices or call +44 207 907 1120
You may be entitled to heavily-discounted training via Microsoft's Software Assurance Training Voucher (SATV) scheme. If your business has bought Microsoft software, check to see if it came bundled with free training vouchers! Vouchers can be exchanged against training for all Microsoft technologies. If you’re unsure, get in touch with us
Other accelerated training providers rely heavily on lecture and independent self-testing and study.
Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.
This information has been provided as a helpful tool for candidates considering training. Courses that include certification come with a Certification Guarantee. Pass first time or train again for free (just pay for accommodation, exams and incidental costs). We do not make any guarantees about personal successes or benefits of obtaining certification. Benefits of certification determined through studies do not guarantee any particular personal successes.
Interested? See prices or call +44 207 907 1120
This module explains the processes of establishing and using a troubleshooting methodology in Windows 10. This module also covers various Windows 10 fundamentals, high-level architecture, and often-used troubleshooting tools. It also explains the role of an EDST (Enterprise Desktop Support Technician) in a Windows 10 environment.
Lessons
Lab : Implementing a Troubleshooting Methodology
Lab : Using Troubleshooting Tools
After completing this module, you'll be able to:
This module describes how to identify and troubleshoot issues that affect the Windows 10 operating system's ability to start, and how to identify problematic services that run on the operating system. It also describes how to use the Windows 10 advanced troubleshooting tools, collectively known as the Windows Recovery Environment (Windows RE).
Lessons
Lab : Troubleshooting Startup Issues
Lab : Recovering BitLocker-Encrypted Drives
After completing this module, you'll be able to:
This module explains how to support users that utilise a multitude of devices that run Windows 10. It describes how an operating system uses device drivers, and how you can troubleshoot hardware devices and device drivers. The module also covers how to monitor the reliability of a Windows 10 device and troubleshoot any issues that might occur.
Lessons
Lab : Troubleshooting Device Driver Issues
Lab : Troubleshooting Hardware Issues
After completing this module, you'll be able to:
The focus of this module is on using tools that are designed specifically to facilitate remote management connections. This module explores three ways in which you can remotely connect to and manage remote computers: Remote Desktop, Windows Remote Assistance, and Windows PowerShell remoting.
Lessons
Lab : Troubleshooting Remote Computers Through Remote Desktop and Remote Assistance
Lab : Troubleshooting a Remote Computer By Using Windows PowerShell
After completing this module, you'll be able to:
This module describes the tools that you can use to set up and troubleshoot both wired and wireless network connections more efficiently. This module also explains how to support your organisation's network infrastructure, and configure and troubleshoot network connections.
Lessons
Lab : Resolving Network Connectivity Issues
After completing this module, you'll be able to:
This module provides an overview of Group Policy and describes how to apply GPOs to computers. It also explains how to resolve configuration problems and issues with applying GPOs.
Lessons
Lab : Troubleshooting Issues with Group Policy Application
Lab : Resolving Issues with Group Policy
After completing this module, you'll be able to:
In this module, you will examine issues that can occur when users sign in. You will study the methods that you can use to identify the causes of sign-in issues, and learn how to troubleshoot them. You will also learn how to troubleshoot the application of user settings.
Lessons
Lab : Troubleshooting Sign-In Issues
Lab : Troubleshooting the Application of User Settings
After completing this module, you'll be able to:
This module explains the virtual private network (VPN) and DirectAccess technologies, and the common problems with their implementation and usage. The module also provides several possible mitigations for these problems.
Lessons
Lab : Troubleshooting VPN Connectivity
Lab : Configuring and Troubleshooting DirectAccess
After completing this module, you'll be able to:
This module explains how to resolve problems related to resource access from computers that are domain members. It explains how to troubleshoot file permission issues, encrypting file system (EFS) issues, and printer access issues.
Lessons
Lab : Troubleshooting File-Access Issues
Lab : Troubleshooting Access to Encrypted Files
Lab : Troubleshooting Printer Issues
After completing this module, you'll be able to:
This module explains how to resolve problems related to resource access from computers that are not domain members. You will learn how to configure and troubleshoot the Work Folders feature, which enables users to access organisational data securely from their personal devices. You will also learn how to configure and troubleshoot access to Microsoft OneDrive.
Lessons
Lab : Troubleshooting Resource Access for Clients That Are Not Domain Members
After completing this module, you'll be able to:
Windows 10 supports the installation and use of two types of applications: desktop apps and Universal Windows apps. This module examines these two types of applications, and the issues - including application compatibility issues - that affect a user's ability to install and run them. This module also covers how users can resolve web browser - related issues, specifically issues associated with both Microsoft Internet Explorer and Microsoft Edge.
Lessons
Lab : Troubleshooting Desktop Apps
Lab : Troubleshooting Access to Company Web Applications
After completing this module, you'll be able to:
Once the Windows 10 operating system is activated on your computers, you must establish procedures to monitor their performance and ensure that they remain up-to-date with the latest operating system updates and security fixes. This module discusses how to provide for the ongoing maintenance of Windows 10 operating systems.
Lessons
Lab : Monitoring and Troubleshooting Performance
After completing this module, you'll be able to:
This module explains how to use file recovery and troubleshoot deleted files. It also describes how to recover a Windows 10 computer.
Lessons
Lab : Recovering Data
Lab : Provisioning Computers to Comply with Company Standards
After completing this module, you'll be able to:
Interested? See prices or call +44 207 907 1120
MOC 10982C: Supporting and Troubleshooting Windows 10
Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.
Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.
Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.
We’re currently migrating from printed to digital courseware. Some courseware is already available in digital, while other books remain in printed form. To find out if this course is digital, call us on +44 207 907 1120.
There are several benefits of easy-to-use digital courseware: downloads are immediate, and you’ll always have your courseware available wherever you are. You won’t need to wait for a printed book to be delivered before you start learning – and it’s better for the environment. You can choose to download the courseware to your own device, or borrow one of ours.
Considering a Microsoft course? Always have the most up-to-date Microsoft digital courseware with ‘Fresh Editions’. This gives you access to all versions of digital courseware – you’ll receive updates and revisions of your textbook, at no charge, for the life of that course.
Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year. Students will only be responsible for accommodations and vendor exam fees.
Interested? See prices or call +44 207 907 1120
Before attending this course, it is recommended that you have the following skills and knowledge:
Don’t worry - we’ll discuss your technical background, experience and qualifications to determine whether this accelerated course suits you.
Just call us on +44 207 907 1120 and speak to one of our enrolment consultants.
Firebrand is an immersive environment and requires commitment. Some prerequisites are simply guidelines; you may find your unique experience, attitude and determination enables you to succeed on your accelerated course.
Interested? See prices or call +44 207 907 1120
When do you want to sit your accelerated course?
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16/9/2019 (Monday) |
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28/10/2019 (Monday) |
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Here's the Firebrand Training review section. Since 2001 we've trained exactly 72,074 students and asked them all to review our Accelerated Learning. Currently, 96.74% have said Firebrand exceeded their expectations.
Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.
"The training centre is very well organised and professional, I found the course very detailed and got a lot out of it."
Joseph Naber. - Microsoft MTA Software Development Fundamentals (2 days) (10/1/2019 to 11/1/2019)
"Firebrand training is a good way to get qualifications fast. Be prepared with the self-learning before hand and for long days."
Anonymous. - Microsoft MTA Software Development Fundamentals (2 days) (10/1/2019 to 11/1/2019)
"The course was intense but well delivered, the instructor engaged with the group and took the time to give good feedback and help."
Joseph Naber, Games Workshop. - Microsoft MTA Software Development Fundamentals (2 days) (10/1/2019 to 11/1/2019)
"Highly recommendable course and praise worthy."
W.A.. - Microsoft Azure Academy: Infrastructure and Networking (4 days) (7/1/2019 to 10/1/2019)
"The course is high intensity but still managed to maintain a friendly atmosphere. The residential aspect is definitely beneficial to your learning. "
Anonymous. - Microsoft MTA: Windows Server Administration Fundamentals (3 days) (9/1/2019 to 10/1/2019)
"A good learning environment for people who are looking for a job in the IT depart. Friendly instructor. "
Thomas Thornton. - Microsoft MTA Security, Windows Server Administration & Networking (6 days) (7/1/2019 to 12/1/2019)
"Great teaching but the course was not particularly relevant to our job and skill set. "
Dexter Lee, BBC. - Microsoft MTA Security, Windows Server Administration & Networking (6 days) (7/1/2019 to 12/1/2019)
"Very good facilities, good efficient teaching, would definitely recommend to others that are looking for an IT course."
Andrew Smith, BBC. - Microsoft MTA Security, Windows Server Administration & Networking (6 days) (7/1/2019 to 12/1/2019)
"My instructor was extremely committed to help with our studying, with a group who have had very little experience in the topic our course was based on. The resources provided were also very useful."
Sam Hughes, BBC. - Microsoft MTA Security, Windows Server Administration & Networking (6 days) (7/1/2019 to 12/1/2019)
"Great experience, learnt a huge amount in a short space of time."
Anonymous. - Microsoft Azure Academy: Infrastructure and Networking (4 days) (7/1/2019 to 10/1/2019)
"Good and clear instruction, with interactive discussions suited to students needs. Thoroughly recommended."
Anonymous. - Microsoft Azure Academy: Infrastructure and Networking (4 days) (7/1/2019 to 10/1/2019)
"Training was excellent and the instructor was amazing."
Samson Jesi, NCC Group. - Microsoft Azure Academy: Infrastructure and Networking (4 days) (7/1/2019 to 10/1/2019)
"Key & relevant advice provided by highly knowledge subject matter experts. Better equipped to provide advice to customers deploying solutions within the cloud."
Anonymous. - Microsoft Azure Academy: Infrastructure and Networking (4 days) (7/1/2019 to 10/1/2019)
"Firebrand are the best training provider I have used, with knowledge and engaged instructors.
"
M.P.. - Microsoft Azure Academy: Infrastructure and Networking (4 days) (7/1/2019 to 10/1/2019)
"The course was very helpful to me as I do C# at my job. They cover all basic fundamentals. The food here is great as well. The stay was comfortable and flexible. You can stay here easily and learn quickly."
S.Y.. - Microsoft Programming in C# (4 days) (7/1/2019 to 10/1/2019)
"Good facility, nice people and an organised concept. Enjoyed my stay and learnt new skills."
James Vost. - Microsoft MTA HTML5 App Development Fundamentals (2 days) (7/1/2019 to 8/1/2019)
"The training provided was all relevant and useful for me to prepare for the exam. "
Anonymous. - Microsoft MTA HTML5 App Development Fundamentals (2 days) (7/1/2019 to 8/1/2019)
"Training is relevant but extremely intense, there is a lot to take in in a short amount of time. "
Anonymous. - Microsoft MTA HTML5 App Development Fundamentals (2 days) (7/1/2019 to 8/1/2019)
"Intensive training, I would recommend, decent level of experience required, but it worked for me to do that extra knowledge required to become MCSA certified. Thanks."
Barry Mansell, CPTO. - Microsoft MCSA: Windows Server 2016 (11 days) (6/12/2018 to 16/12/2018)
"It is a nice experience at Firebrand."
Anonymous. - Microsoft MCSA: Windows Server 2016 (11 days) (6/12/2018 to 16/12/2018)
"I recommend Firebrand to anyone that is looking to either gain knowledge for the first time or to learn something new."
S.P.. - Microsoft MTA Database Fundamentals (2 days) (12/12/2018 to 13/12/2018)
"Awesome place, awesome instructors, real challenges. This is the Firebrands recipe for success."
V.F.. - Microsoft Architecting Microsoft Azure Solutions (3 days) (8/12/2018 to 10/12/2018)
"Learnt a lot - good course, but very intense. Not for the faint or weak! Very good instructor."
Anonymous. - Microsoft Architecting Microsoft Azure Solutions (3 days) (8/12/2018 to 10/12/2018)
"Good course, long hours, sometimes a little overwhelming to say the least. good atmosphere."
Richard Eaton, Avnet. - Microsoft Architecting Microsoft Azure Solutions (3 days) (8/12/2018 to 10/12/2018)
"Great instructor."
Anonymous. - Microsoft MCSA: Cloud Platform & MCSE: Cloud Platform and Infrastructure (Azure) (10 days) (1/12/2018 to 10/12/2018)
"Extremely effective use of time. Very knowledgeable instructor. Good, focused group."
Mark Townsend, TechSea Ltd. - Microsoft MCSA: Cloud Platform & MCSE: Cloud Platform and Infrastructure (Azure) (10 days) (1/12/2018 to 10/12/2018)
"Good trainer who has lots of experience in the field. Taught at a good pace and got through all off the content."
Jess Chapman, Natures Way Foods. - Microsoft MCSA: Windows Server 2016 (11 days) (6/12/2018 to 16/12/2018)
"Very busy course. Lots of content."
Anonymous, Codurance - Microsoft Developing Microsoft Azure Solutions (4 days) (4/12/2018 to 7/12/2018)
"Great way to study in an intensive learning environment without the distractions often attributed to E Learning."
Daniel Middleditch, React Computer Partnership. - Microsoft Implementing Microsoft Azure Infrastructure Solutions (3 days) (1/12/2018 to 3/12/2018)
"Its Good."
Lyndon Martin, Nottinghamshire Healthcare. - Microsoft MCSA: SQL Server 2016 - Business Intelligence Development (5 days) (26/11/2018 to 30/11/2018)
"I will happily use firebrand again the staff and the teachers are great, its hard work but completely worth it. "
Anonymous. - Microsoft MCSA: SQL Server 2016 - Business Intelligence Development (5 days) (26/11/2018 to 30/11/2018)
"I love training at Firebrand. As a consultant, every day matters as you do not get paid if you do not work. The immersive bootcamp allows myself to cover twice the material in half the time. I also like getting into my bubble by it being residential so I can focus on absorbing and recalling. Great having the test centre onsite.. Maximises exam cram time. Thank you FB Wyboston."
Roy Casella, Designated. - Microsoft MCSA: SQL Server 2016 - Business Intelligence Development (5 days) (26/11/2018 to 30/11/2018)
"I enjoyed my course at Firebrand. The trainers are friendly and extremely knowledgeable. This was my first experience of Microsoft exams and I would not hesitate to recommend Firebrand for anyone looking to achieve certification."
Darren Conley, Nicander Ltd.. - Microsoft MCSA: SQL Server 2016 - Business Intelligence Development (5 days) (26/11/2018 to 30/11/2018)
"Studying with Firebrand is tough, theres no getting away from the fact that the days are long and full of content, however, the trainers are knowledgeable and the training is delivered professionally, in excellent facilities."
Rob Sims. - Microsoft MCSA: SQL Server 2016 - Business Intelligence Development (5 days) (26/11/2018 to 30/11/2018)
"Great experience and staff, training setup and instructor."
K.W., Midwich Ltd. - Microsoft MCSA: SQL Server 2016 - Business Intelligence Development (5 days) (26/11/2018 to 30/11/2018)
"Course had plenty of useful information and very helpful."
Connor Venton, Ringway Jacobs. - Microsoft MCSA: SQL Server 2016 - Business Intelligence Development (5 days) (26/11/2018 to 30/11/2018)
"My experience of this intensive course was a good one! This was due to my instructor who was so helpful and engaged us all from the beginning to the end. Thanks to the instructor for being an amazing , intelligent , funny and caring instructor"
Louise-Clair Elliot, Freightliner. - Microsoft MCSA: BI Reporting (4 days) (22/11/2018 to 25/11/2018)
"This is how training should be imparted especially the accelerated approach. Thanks a ton."
Sanjeev Putla, NA. - Microsoft MCSA: BI Reporting (4 days) (22/11/2018 to 25/11/2018)
"Intense but worth it"
R.V.. - Microsoft Dynamics AX 7 Financials (5 days) (19/11/2018 to 23/11/2018)
"Different type of training and it was intense. Covered many topics in express speed. It was a good learning experience. "
John Jesudason. - Microsoft Managing SharePoint Server 2016 (6 days) (19/11/2018 to 24/11/2018)
"The instructor is a great trainer that will help you understand SharePoint much better and get certified."
Anonymous. - Microsoft MCSE: Productivity (SharePoint Server 2016) (6 days) (19/11/2018 to 24/11/2018)
"I have learn a lot of new things in a short time."
A.P.. - Microsoft MCSA: Web Applications (Developing ASP.NET MVC Web 5 Applications) (3 days) (20/11/2018 to 22/11/2018)
"Great Teacher, Interesting Courses and the instructor Is the best"
Jo Van Vosselen. - Microsoft MCSA: Web Applications (Developing ASP.NET MVC Web 5 Applications) (3 days) (13/9/2018 to 15/9/2018)
"Another great course with the instructor. Very enjoyable and pleasant, lots of knowledge transfer and helpful real-life cases where to apply these techniques. I'm looking forward for another course in the future with him."
Christian Dornetto, CRM Dynamics Ltd. - Microsoft MCSA: Web Applications (Developing ASP.NET MVC Web 5 Applications) (3 days) (20/11/2018 to 22/11/2018)
"Very efficient training course."
Adel Flici, London Metal Exchange. - Microsoft Dynamics 365 Customisation and Configuration (4 days) (14/11/2018 to 17/11/2018)
"Great course, and really engrossing way to learn."
Ben Lewis, Kagool. - Microsoft Implementing Microsoft Azure Infrastructure Solutions (3 days) (14/11/2018 to 16/11/2018)
"The instructor was great yet again. teaching subjects that are not covered, but allows for a better understanding of the course. Highly recommend.
"
Anonymous. - Microsoft MTA Security, Windows Server Administration & Networking (6 days) (5/11/2018 to 10/11/2018)
"The course was delivered well and taught a broad range of skills, both exam related and functional."
Anonymous. - Microsoft MTA Security, Windows Server Administration & Networking (6 days) (5/11/2018 to 10/11/2018)
"The courses are very well structured at Firebrand, the instructors are patient and helpful. "
B.M.. - Microsoft Querying Data with Transact-SQL (3 days) (5/11/2018 to 7/11/2018)
"My trainer was very very helpful"
J.T.. - Microsoft MTA Security, Windows Server Administration & Networking (6 days) (5/11/2018 to 10/11/2018)
