ITIL® Foundation Certification (ITIL 4) - Only 2 Days

Why

Seven reasons why you should sit your ITIL Foundation course with Firebrand Training

Find Out How We Help You To Learn New Skills Quickly

  1. You'll be ITIL certified in just 2 days. With us, you’ll be be trained in record time
  2. Our Foundation course is all-inclusive. A one-off fee covers all course materials, exams, accommodation and meals. No hidden extras
  3. Pass ITIL Foundation first time or train again for free. This is our guarantee. We’re confident you’ll pass your course first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
  4. You’ll learn more ITIL. A day with a traditional training provider generally runs from 9am – 5pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day quality learning time, with your instructor
  5. You’ll learn faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
  6. You’ll be studying ITIL Foundation with the best. We’ve been named in Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified 72,589 professionals, and we’re partners with all of the big names in the business
  7. You'll do more than study ITIL courseware. We use practical exercises to make sure you can apply your new knowledge to the work environment. Our instructors use demonstrations and real-world experience to keep the day interesting and engaging

Think you are ready for the course? Take a FREE practice test to assess your knowledge!

What

Achieve your ITIL V4 Foundation certification on Firebrand Training's accelerated 2-day course. Develop the skills to successfully transform your organisation and take advantage of information technology in the modern service economy.

ITIL (IT Infrastructure Library ®) is the only consistent and comprehensive documentation of best practice for IT Service Management. It provides a framework to support organisations in improving their tech-enabled products. Learn to utilise and adapt to different aspects of digitisation in the business world with AXELOS' ITIL 4 Foundation certification.

In 2 days, you'll learn how to:

  • Key concepts in the ITIL 4 framework
  • The ITIL service value system
  • The four dimensions of service management
  • ITSM
  • The seven guiding principles of ITIL 4

Within 2 days, you'll learn from expert instructors to enhance your understanding of the course material. This accelerated ITIL Foundation course is delivered by ITIL consultants - experts who work with ITIL on a daily basis. Their expertise will be at your disposal over the duration of your course as they immerse you in the curriculum. With the use of our Lecture | Lab | Review technique, Firebrand offer and support your various learning needs, guaranteeing you absorb information 40% faster and return certified.

Sit the ITIL 4 Foundation exam at the Firebrand Training Centre during your course, covered by your Certification Guarantee. The ITIL 4 Foundation certification is a prerequisite to gaining the ITIL Practitioner certification.

Build your own course

Firebrand have accelerated more than 10 ITIL training courses, including Service Capability, Service Lifecycle and Managing Across the Lifecycle. Build your own ITIL course, based on your team’s specific requirements. Contact us on 080 80 800 888 to discuss building your own ITIL course.

Your ITIL foundation certificate is worth two ITIL credits towards the ITIL® Expertqualification.

ITIL® and IT Infrastructure Library® are Registered Trade Marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Note: This ITIL® course is provided in conjunction with Thynk an AXELOS accredited training organisation.

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The ITIL Foundation Certification will provide you with a systematic approach to IT management, covering:

  • IT services through best practice, standards and guidance
  • Customer satisfaction, through a professional approach to service delivery
  • Productivity
  • Use of skills and experience
  • Operating efficiencies
  • Delivery of third-party services, through the specification of ITIL or ISO/IEC 20000 as the standard for service delivery

Other accelerated training providers rely heavily on lecture and independent self-testing and study.

Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.

Firebrand Training provides instruction to meet every learning need:

  • Intensive group instruction
  • One-on-one instruction attention
  • Hands-on labs
  • Lab partner and group exercises
  • Question and answer drills
  • Independent study

This information has been provided as a helpful tool for candidates considering training. Courses that include certification come with a Certification Guarantee. Pass first time or train again for free (just pay for accommodation, exams and incidental costs). We do not make any guarantees about personal successes or benefits of obtaining certification. Benefits of certification determined through studies do not guarantee any particular personal successes.

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Lesson 1: ITIL 4 Overview

  • Structured Benefits
  • The Service Value System
  • Four Dimensions of Service Management

Lesson 2: Key Concepts of ITIL

  • What is Service Management?
  • Service Relationships
  • Creating Value

Lesson 3: The Four Dimensions of Service Management

  • A Holistic Approach to Value Delivery
  • Organisations and People
  • Informational Technology
  • Partners and Suppliers
  • Value Streams and Processes
  • External Factors

Lesson 4: The ITIL Service Value System (SVS)

  • Guiding Principles
  • Governance
  • Service Value Chain
  • Practices
  • Continual Improvement

Lesson 5: The ITIL Guiding Principles

  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep It Simple and Practical
  • Optimise and Automate
  • Principle Interaction

Lesson 6: Governance

  • Governing Bodies
  • Governance Activities
  • The Role of Governance in the SVS

Lesson 7: The Service Value Chain

  • Plan
  • Improve
  • Engage
  • Design and Transition
  • Obtain and Build
  • Deliver and Support

Lesson 8: Continual Improvement

  • The Model, the Value Chain, and Practice
  • Continual Improvement Model
  • Continual Improvement and the Guiding Principles
  • Theory of Constraints

Lesson 9: Key ITIL Practices

  • Introduction to ITIL Practices
  • Continual Improvement
  • Service Level Management
  • Change Control
  • Incident Management
  • Service Request Management
  • Service Desk
  • Problem Management

Lesson 10: Other ITIL Practices

  • General Management Practices
  • Service Management Practices
  • Technical Management Practices

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You'll sit the following exam at the Firebrand Training Centre, covered by your Certification Guarantee:

  • ITIL® 4 Foundation
    • Multiple choice
    • 40 questions
    • 65% (26 marks out of 40) required to pass
    • 60-minute duration
    • Closed book

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On your all-inclusive accelerated course, you’ll also receive::

ITIL® 4 accredited courseware

Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.

Our Accelerated Learning Programmes include:

  • Intensive Hands-on Training Utilising our (Lecture | Lab | Review)TM Delivery
  • Comprehensive Study Materials, Program Courseware and Self-Testing Software including MeasureUp *
  • Fully instructor-led program with 24 hour lab access
  • Examination vouchers **
  • On site testing ***
  • Accommodation, all meals, unlimited beverages, snacks and tea / coffee****
  • Transportation to/from designated local railway stations
  • Examination Passing Policy

Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.

Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.

Firebrand goes digital

We’re currently migrating from printed to digital courseware. Some courseware is already available in digital, while other books remain in printed form. To find out if this course is digital, call us on +44 207 907 1120.

There are several benefits of easy-to-use digital courseware: downloads are immediate, and you’ll always have your courseware available wherever you are. You won’t need to wait for a printed book to be delivered before you start learning – and it’s better for the environment. You can choose to download the courseware to your own device, or borrow one of ours.

Considering a Microsoft course? Always have the most up-to-date Microsoft digital courseware with ‘Fresh Editions’. This gives you access to all versions of digital courseware – you’ll receive updates and revisions of your textbook, at no charge, for the life of that course.

Examination Passing Policy

Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year.  Students will only be responsible for accommodations and vendor exam fees.

Please note

  • * Not on all courses
  • ** Examination vouchers are not included for the following courses: PMI, GIAC, CREST and CISSP CBK Review. Exam vouchers may also not be included for Apprentices and will require a separate purchase by an employer due to Education and Skills Funding Agency guidelines.
  • *** On site testing is not included for our PMI, GIAC, CREST, CSX Practitioner or ITIL Managers and Revision Certification Courses
  • **** Accommodation not included on the CISSP CBK Review Seminar

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To be eligible to attend this accelerated ITIL 4 Foundation course, you must meet the following experience and knowledge requirements:

  • End-user level computer and networking skills
  • Work experience in IT service support or IT service delivery

Unsure whether you meet the prerequisites?

Don’t worry - we’ll discuss your technical background, experience and qualifications to determine whether this accelerated course suits you.

Just call us on +44 207 907 1120 and speak to one of our enrolment consultants.

Firebrand is an immersive environment and requires commitment. Some prerequisites are simply guidelines; you may find your unique experience, attitude and determination enables you to succeed on your accelerated course.

Interested? See prices or call +44 207 907 1120

When

When do you want to sit your accelerated course?

ITIL® - Foundation Certification

Start

Finish

Status

Book now

10/6/2019 (Monday)

11/6/2019 (Tuesday)

Finished

 

15/7/2019 (Monday)

16/7/2019 (Tuesday)

Finished

 

12/8/2019 (Monday)

13/8/2019 (Tuesday)

Limited availability

Book now

28/8/2019 (Wednesday)

29/8/2019 (Thursday)

Wait list

 

7/10/2019 (Monday)

8/10/2019 (Tuesday)

Wait list

 

Reviews

Here's the Firebrand Training review section. Since 2001 we've trained exactly 72,589 students and asked them all to review our Accelerated Learning. Currently, 96.75% have said Firebrand exceeded their expectations.

Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.


"Good teacher: clever and informative."
Anonymous. - ITIL® Foundation Certification (ITIL 4) (2 days) (10/6/2019 to 11/6/2019)

"The instructor was great for teaching ITIL at Firebrand. The books he supplied were very helpful and I'll use them a lot in the future for studying. "
Daniel Eccles, Acrobat Carbon Services. - ITIL® Foundation Certification (ITIL 4) (2 days) (17/12/2018 to 18/12/2018)

"Very good course delivery. Good pace. Accommodation/food."
Mohammad Haque, Lloyds. - ITIL® Foundation Certification (ITIL 4) (2 days) (15/10/2018 to 16/10/2018)

"Food and rooms were very good and provided everything we needed. The instructor and staff gave us everything we needed to get the best learning possible!"
Harry Sturgeon, Lloyds Banking Group. - ITIL® Foundation Certification (ITIL 4) (2 days) (31/5/2018 to 1/6/2018)

"I thought the training went extremely well and I have learnt a lot from it."
Anonymous - ITIL® Foundation Certification (ITIL 4) (2 days) (26/3/2018 to 27/3/2018)

"The teacher was good at explaining everything and there was loads of support."
William Mcarthur, Lloyds. - ITIL® Foundation Certification (ITIL 4) (2 days) (26/3/2018 to 27/3/2018)

"The hours are crazy and the work is intense but it is definitely worth it."
Mohammed Saeed, Joseph Chamerlain College. - ITIL® Foundation Certification (ITIL 4) (2 days) (15/2/2018 to 16/2/2018)

"The course was very helpful to expand my knowledge, and I prefer the accelerated learning format. "
Adam Heeps. - ITIL® Foundation Certification (ITIL 4) (2 days) (15/2/2018 to 16/2/2018)

"The accelerated training was a great way to quickly gain a lot of knowledge of a subject"
Paolo Solari, FTI Consulting. - ITIL® Foundation Certification (ITIL 4) (2 days) (15/2/2018 to 16/2/2018)

"I have enjoyed my learning experience at Firebrand. They focus on the best and most important parts of the courses that get you the results you need"
Luke Steward, Shadowfax Technology Limited. - ITIL® Foundation Certification (ITIL 4) (2 days) (15/2/2018 to 16/2/2018)

"Be prepared for long intense days, however the amount of information you learn in that time will benefit you massively. Definitely worth doing!"
Beth Leister, Lloyds. - ITIL® Foundation Certification (ITIL 4) (2 days) (21/12/2017 to 22/12/2017)

"Fun, friendly place with a vast array of information available as well as 24/7 services present."
Sam Clark, Computask. - ITIL® Foundation Certification (ITIL 4) (2 days) (5/10/2017 to 6/10/2017)

"The course was well presented and provided great knowledge. "
Blair Ogilvie, Xenith. - ITIL® Foundation Certification (ITIL 4) (2 days) (31/8/2017 to 1/9/2017)

"Awesome teacher and great source of information."
Adrian Williams, Utilita. - ITIL® Foundation Certification (ITIL 4) (2 days) (31/8/2017 to 1/9/2017)

"Being on this course was amazing - it really has allowed me to understand that just because I am in IT, it doesn't always mean it is just about IT."
Abdo Elharam, Sun Branding Solutiopns. - ITIL® Foundation Certification (ITIL 4) (2 days) (24/7/2017 to 25/7/2017)

"Had a great time at Firebrand as per usual. Staff are friendly and professional. Teaching is engaging and delivered well. "
Mary Campbell, Bucks new university . - ITIL® Foundation Certification (ITIL 4) (2 days) (3/4/2017 to 4/4/2017)

"I found that I was able to learn a lot about ITIL in the 2-day course. The instructor explained ITIL in ways that made it relatable to real life situations which helped my learning."
C.R. - ITIL® Foundation Certification (ITIL 4) (2 days) (3/4/2017 to 4/4/2017)

"Intense course, well taught and explained to a wide spectrum of students in terms of experience and background knowledge."
Sam Clamp, Countrywide. - ITIL® Foundation Certification (ITIL 4) (2 days) (6/2/2017 to 7/2/2017)

"Innovative and eye-opening experience. Amazing teaching schedule and top covering"
Ross Hibbert-Storm. - ITIL® Foundation Certification (ITIL 4) (2 days) (19/12/2016 to 20/12/2016)

"Brilliant as always!"
Mohammed Abdul Shahed, Computer-Eyez. - ITIL® Foundation Certification (ITIL 4) (2 days) (6/10/2016 to 7/10/2016)

"Training was very good, instructor very informative, friendly and engaging."
Sean McCann, Felinesoft. - ITIL® Foundation Certification (ITIL 4) (2 days) (25/7/2016 to 26/7/2016)

"Course instructor was fantastic, made the content interactive and enjoyable."
Thomas Convey, National Grid. - ITIL® Foundation Certification (ITIL 4) (2 days) (2/6/2016 to 3/6/2016)

"Great training delivered in a shorter than normal timescale but still delivering all the required content. The trainer was extremely knowledgeable on the subject and helped me understand ITIL."
Tim Headicar, Foursys Ltd. - ITIL® Foundation Certification (ITIL 4) (2 days) (2/6/2016 to 3/6/2016)

"Very thorough training and highlighted key learning strategies."
Jake Huebner, Intelisense IT. - ITIL® Foundation Certification (ITIL 4) (2 days) (4/4/2016 to 5/4/2016)

"Good course that provides a high level view of ITIL and learned a lot in a short amount of time."
Jamie Robinson, Intelisense IT . - ITIL® Foundation Certification (ITIL 4) (2 days) (4/4/2016 to 5/4/2016)

"There's a lot of information to take in over a two or three day course....but the benefits and outcome is worth it."
David Cleaver. - ITIL® Foundation Certification (ITIL 4) (2 days) (4/4/2016 to 5/4/2016)

"I was very accepting into the community and loved the people and environment."
Alasdair Corton, Avalon IT. - ITIL® Foundation Certification (ITIL 4) (2 days) (8/2/2016 to 9/2/2016)

"It has been a very enjoyable and informative stay. Both my instructor and all staff have been very helpful and kind. Also, even though the course is quite intense, I felt as though I have been able to cope very well. "
Muhammad Khan, Jolly IT Solutions. - ITIL® Foundation Certification (ITIL 4) (2 days) (8/2/2016 to 9/2/2016)

"Full on and very intense"
Mark McGowan, Ossur UK Ltd. - ITIL® Foundation Certification (ITIL 4) (2 days) (8/2/2016 to 9/2/2016)

"I was very satisfied with my training."
Ross Wilson, Videojet Technologies. - ITIL® Foundation Certification (ITIL 4) (2 days) (8/2/2016 to 9/2/2016)

"Very intense course with lots of information to take in in such a short space but worth the effort to get qualified quickly."
Matthew Thomas, AllPay. - ITIL® Foundation Certification (ITIL 4) (2 days) (8/2/2016 to 9/2/2016)

"Our trainer was absolutely brilliant. He knew what he was talking about and explained it in a fun way we could understand. Already thinking of doing the practitioner course."
Jason Powell, Operational Risk data eXchange. - ITIL® Foundation Certification (ITIL 4) (2 days) (8/2/2016 to 9/2/2016)

"Enjoyed the experience and would recommend."
Anonymous - ITIL® Foundation Certification (ITIL 4) (2 days) (5/11/2015 to 6/11/2015)

"Had fun, would go again."
S.L. - ITIL® Foundation Certification (ITIL 4) (2 days) (5/11/2015 to 6/11/2015)

"I enjoyed my time here, friendly people and the way the course was taught was sufficient."
K.O. - ITIL® Foundation Certification (ITIL 4) (2 days) (5/11/2015 to 6/11/2015)

"Great facilities with a great instructor who made learning fun and intense."
Alexander Nunes, Netstar Limited . - ITIL® Foundation Certification (ITIL 4) (2 days) (5/11/2015 to 6/11/2015)

"Excellent course, felt completely immersed and enjoyed every minute. Keep it up Firebrand!"
Anonymous - ITIL® Foundation Certification (ITIL 4) (2 days) (1/10/2015 to 2/10/2015)

"I really enjoyed my course with Firebrand. The course was very well presented and I learnt a great deal. I have further training booked already."
Anonymous, UTILITA - ITIL® Foundation Certification (ITIL 4) (2 days) (1/10/2015 to 2/10/2015)

"It went very well and I enjoyed it. However I did not feel I had enough time to go through all the information and revise. Also we were not informed that we would have to study on Wednesday night however this was not a problem, but it would have been useful to know."
Riyaaz Patel, Unknown. - ITIL® Foundation Certification (ITIL 4) (2 days) (1/10/2015 to 2/10/2015)

"My experience at Firebrand was great, its a nice and friendly learning environment with a good range of courses."
Tom Collins, Midland Hr. - ITIL® Foundation Certification (ITIL 4) (2 days) (20/8/2015 to 21/8/2015)

"It was very enjoyable, short but all-round well put together."
Ricardo Ladicicco, Tempur. - ITIL® Foundation Certification (ITIL 4) (2 days) (20/8/2015 to 21/8/2015)

"Well organised, topped with a great instructor."
Daniel Whitley, M&G. - ITIL® Foundation Certification (ITIL 4) (2 days) (20/8/2015 to 21/8/2015)

"Firebrand is a great way to learn and pass exams. The residential nature is really good as it gives you the space to learn without distractions. The condensed learning experience can be full-on but all topics are covered."
Andy Green, CISCO. - ITIL® Foundation Certification (ITIL 4) (2 days) (20/8/2015 to 21/8/2015)

"ITIL made interesting and relevant, Thanks :) "
Jamie Mayes, G4S Forensic and Medical Services. - ITIL® Foundation Certification (ITIL 4) (2 days) (9/7/2015 to 10/7/2015)

"Fast courses for a better understanding of key principles, it has been very stimulating."
Anonymous, Focus Group - ITIL® Foundation Certification (ITIL 4) (2 days) (9/7/2015 to 10/7/2015)

"Intense, but enjoyable, and a great way to get certified in a short time. Firebrand is my go-to training provider moving forward."
David Charlton, Stevens Group LTD. - ITIL® Foundation Certification (ITIL 4) (2 days) (9/7/2015 to 10/7/2015)

"Great training and advice. Tutor was excellent at keeping our attention and made the course simple and interesting. Thank you."
Ryan Knight, Chas A Blatchford and Sons. - ITIL® Foundation Certification (ITIL 4) (2 days) (9/7/2015 to 10/7/2015)

"My experience has been exciting and challenging. I have found the experience rewarding and I would highly recommend to a friend."
Dale Punchard, Stevens Group Ltd.. - ITIL® Foundation Certification (ITIL 4) (2 days) (9/7/2015 to 10/7/2015)

"This is my second apprenticeship with Firebrand in 3 years. I was delighted that a level 4 apprenticeship was available from them and decided to take it. Every stay at Firebrand is enjoyable and I am always confident when it comes to passing the exams."
Divinia Cousins, Sysdoc. - ITIL® Foundation Certification (ITIL 4) (2 days) (9/7/2015 to 10/7/2015)

"The relaxed atmosphere and openness to debate, reinforced the curriculum. Being able to share opinions was very reassuring as we all have the same common goal. Brilliant!"
Craig Ezard, Origin Storage. - ITIL® Foundation Certification (ITIL 4) (2 days) (9/7/2015 to 10/7/2015)

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