Cisco CCNA Voice (ICOMM) Certification

- Only 3 Days
Firebrand Training Cisco Official Learning Partner

This certification will retire on 23rd February 2020. Get the CCNA Voice (ICOMM) certification before it retires and you'll also receive the new CCNA. Find out more.

The Cisco CCNA Voice certification demonstrates that you have knowledge in voice applications and infrastructure concepts. Through a combination of classroom lecture and practical exercises you'll be able to develop your skills in installation, operating and maintenance of Cisco Voice solutions. The CCNA Voice certification validates your skills VoIP technologies such as IP PBX, IP telephony, handset, call control, and voicemail solutions. It is also a required step towards the CCNP Voice certification.

During the course you'll gain the skill set specialised for job roles in voice technologies, such as voice technologies administrator, voice engineer, and voice manager who are usually employed by large organisations such as governments, large companies, and colleges. You'll also gain skills related to the Cisco CallManager Express (CME) and Cisco Unity Express (CUE) solutions, which are typically used by small-to-medium organisations.

You'll obtain a working knowledge of voice principles and practices including:


  • Understanding the components in Cisco’s Unified Communications architecture
  • Knowledge of PSTN components and technologies
  • Components of Voice over IP solutions
  • Configuring Cisco networks to support VoIP
  • Using the Cisco UC500 series inn VoIP networks

See Benefits...

See prices now to find out how much you could save when you train at twice the speed.

Seven reasons why you should sit your course with Firebrand Training

  1. You'll be ICOMM certified in just 3 days. With us, you’ll be ICOMM trained in record time
  2. Our ICOMM course is all-inclusive. A one-off fee covers all course materials, exams, accommodation and meals. No hidden extras
  3. Pass ICOMM first time or train again for free. This is our guarantee. We’re confident you’ll pass your course first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
  4. You’ll learn more. A day with a traditional training provider generally runs from 9am – 5pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day quality learning time, with your instructor
  5. You’ll learn ICOMM faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
  6. You’ll be studying ICOMM with the best. We’ve been named in Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified 74706 professionals, and we’re partners with all of the big names in the business
  7. You'll do more than study Firebrand's courseware. We use practical exercises to make sure you can apply your new knowledge to the work environment. Our instructors use demonstrations and real-world experience to keep the day interesting and engaging

Think you are ready for the course? Take a FREE practice test to assess your knowledge!

Use your Cisco Learning Credits (CLCs)

You may be entitled to free training via Cisco Learning Credits (CLCs). If you’ve bought Cisco hardware or software - check the invoice to see if you have credits waiting to be used! If you’re unsure, get in touch with us.

Other accelerated training providers rely heavily on lecture and independent self-testing and study.

Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.

Firebrand Training provides instruction to meet every learning need:

  • Intensive group instruction
  • One-on-one instruction attention
  • Hands-on labs
  • Lab partner and group exercises
  • Question and answer drills
  • Independent study

This information has been provided as a helpful tool for candidates considering training. Courses that include certification come with a Certification Guarantee. Pass first time or train again for free (just pay for accommodation, exams and incidental costs). We do not make any guarantees about personal successes or benefits of obtaining certification. Benefits of certification determined through studies do not guarantee any particular personal successes.

See Curriculum...

The following are the topics covered on the CCNA Voice course:

The characteristics of a Cisco Unified Communications solution

  • The Cisco Unified Communications components and their functions
  • Call signalling and media flows
  • Quality implications of a VoIP network

Provision end users and associated devices

  • User creation options for Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Creating or modifying user accounts for Cisco Unified Communications Manager
  • Creating or modifying user accounts for Cisco Unified Communications Manager Express using the GUI
  • Creating or modifying endpoints for Cisco Unified Communications Manager
  • Creating or modifying endpoints for Cisco Unified Communications Manager Express using the GUI
  • How calling privileges function and how calling privileges impact system features
  • Creating or modifying directory numbers
  • Enabling user features and related calling privileges for extension mobility, call coverage, intercom, native presence, and unified mobility remote destination configuration
  • Enabling end users for Cisco Unified Presence
  • Verifying user features are operational

Configuring voice messaging and presence

  • User creation options for voice messaging
  • Creating or modifying user accounts for Cisco Unity Connection
  • Describing Cisco Unified Presence
  • Configuring Cisco Unified Presence

Maintaining Cisco Unified Communications system

  • Generating CDR and CMR reports
  • Generating capacity reports
  • Generating usage reports
  • Generating RTMT reports to monitor system activities
  • Monitoring voicemail usage
  • Removing unassigned directory numbers
  • Performing manual system backup

Providing end user support

  • Verifying PSTN connectivity
  • Defining fault domains using information gathered from end user
  • Troubleshooting endpoint issues
  • Identifying voicemail issues and resolving issues related to user mailboxes
  • Describing causes and symptoms of call quality issues
  • Reset single devices
  • Using phone applications

See Exam Track...


This course prepares you for the Cisco 640-461 ICOMM v8.0 (Introducing Cisco Voice and Unified Communications Administration) exam. The concentration exam renews your CCNA / CCNP certification for a further three years.

See What's Included...


  • Introducing Cisco Voice and Unified Communications Administration Student Kit

Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.

Our Accelerated Learning Programmes include:

  • Intensive Hands-on Training Utilising our (Lecture | Lab | Review)TM Delivery
  • Comprehensive Study Materials, Program Courseware and Self-Testing Software including MeasureUp *
  • Fully instructor-led program with 24 hour lab access
  • Examination vouchers **
  • On site testing ***
  • Accommodation, all meals, unlimited beverages, snacks and tea / coffee****
  • Transportation to/from designated local railway stations
  • Examination Passing Policy

Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.

Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.

Firebrand goes digital

We’re currently migrating from printed to digital courseware. Some courseware is already available in digital, while other books remain in printed form. To find out if this course is digital, call us on +44 207 907 1120.

There are several benefits of easy-to-use digital courseware: downloads are immediate, and you’ll always have your courseware available wherever you are. You won’t need to wait for a printed book to be delivered before you start learning – and it’s better for the environment.

Considering a Microsoft course? Always have the most up-to-date Microsoft digital courseware with ‘Fresh Editions’. This gives you access to all versions of digital courseware – you’ll receive updates and revisions of your textbook, at no charge, for the life of that course.

Examination Passing Policy

Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year.  Students will only be responsible for accommodations and vendor exam fees.

Please note

  • * Not on all courses
  • ** Examination vouchers are not included for the following courses: GIAC, CREST and CISSP CBK Review. Exam vouchers may also not be included for Apprentices and will require a separate purchase by an employer due to Education and Skills Funding Agency guidelines.
  • *** On site testing is not included for our GIAC, CREST or ITIL Managers and Revision Certification Courses
  • **** Accommodation not included on the CISSP CBK Review Seminar

See Prerequisites...

You must possess either a valid CCENT (ICND1), a valid CCNA Routing and Switching or any CCIE certification before attending this course.

Unsure whether you meet the prerequisites?

Don’t worry - we’ll discuss your technical background, experience and qualifications to determine whether this accelerated course suits you.

Just call us on +44 207 907 1120 and speak to one of our enrolment consultants.

Firebrand is an immersive environment and requires commitment. Some prerequisites are simply guidelines; you may find your unique experience, attitude and determination enables you to succeed on your accelerated course.

See Dates...

Cisco ICOMM Course Dates





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25/11/2019 (Monday)

27/11/2019 (Wednesday)




30/3/2020 (Monday)

1/4/2020 (Wednesday)

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Here's the Firebrand Training review section. Since 2001 we've trained exactly 74706 students and asked them all to review our Accelerated Learning. Currently, 96.78% have said Firebrand exceeded their expectations.

Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.

"Accomodation and facilities are great. "
Moin Qaimkhani, North of England Commissioning Support (. (19/11/2014 to 21/11/2014)

"It's my first experience of Firebrand Training and I have found it excellent. The days are long for studying however, you are guarenteed to pass if you put in the required effort, and participate"
Anonymous (17/2/2014 to 19/2/2014)

"Great Training experience, highly recommended!"
Simon Gill. (11/1/2010 to 13/1/2010)

"Overall a very good learning experience and test taking experience."
A.K. (12/10/2009 to 14/10/2009)

"My instructor was excellent. I come from a voice background and had a very limited knowledge of networking before I attended this course. No I feel I understand basic networking and this will definately help me with furthering my career and understanding the way data works. Many Thanks Firebrand Training, I've learned a lot."
Stefan Davies, Siemens Enterprise Communications.

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