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Only 2 days
Study Mode:
Classroom / Online / Classroom or Online
Next Date:
25/11/2024 (Monday)


On this accelerated ServiceNow Certified System Administrator course, you’ll gain knowledge on how to manage the configuration, implementation, and maintenance of the ServiceNow platform.

In just 2 days, you’ll learn to create new users, groups, roles, manage users and access, and configure and customise lists and forms. You’ll also build knowledge on:

  • Service Cataloging
  • The responsibilities for instance stack, day-to-day support, system upgrades, integrity and overall health and performance
  • Flow Design

At the end of this course, you’ll sit your ServiceNow System Administrator Certification exam and achieve your certification. Through Firebrand’s Lecture | Lab | Review methodology, you’ll get access to courseware, learn from certified instructors, and train in a distraction-free environment.


This course is idea for:

  • Technical platform users
  • System Administrators
  • Developers
  • Implementers
  • Application Specialists
  • Business Process Analysts
  • Master Architects


  • Module 1: User Interface and Navigation
  • Module 2: Collaboration
  • Module 3: Database Administration
  • Module 4: Self-Service and Process Automation
  • Module 5: Introduction to Development

Exam Track

As part of this accelerated course, you’ll sit the following exam at the Firebrand Training centre, covered Certification Guarantee:

ServiceNow Certified System Administrator exam

  • Duration: 90 minutes
  • Format: Multiple-choice, multiple-select
  • Number of question: 60
  • Domains:
    1. User Interface and Navigation (20%)
    2. Collaboration (20%)
    3. Database Administration (30%)
    4. Self-Service & Process Automation (20%)
    5. Introduction to Development (10%)


Before attending this accelerated course, you should have 6 months of experience with ServiceNow. It is also recommended that you have:

  • Experience with database concepts and system management
  • Experience in a system administrator role and/or access to ServiceNow administrative applications and modules
  • Knowledge of IT Help Desk processes and the incident, problem, and change workflows
  • 3-6 months experience using and/or maintaining a ServiceNow instance

What's Included

Your accelerated course includes:

  • Accommodation *
  • Meals, unlimited snacks, beverages, tea and coffee *
  • On-site exams **
  • Exam vouchers **
  • Practice tests **
  • Certification Guarantee ***
  • Courseware
  • Up-to 12 hours of instructor-led training each day
  • 24-hour lab access
  • Digital courseware **

* For residential training only. Accommodation is included from the night before the course starts. This doesn't apply for online courses.
** Some exceptions apply. Please refer to the Exam Track or speak with our experts.
*** Pass first time or train again free as many times as it takes, unlimited for 1 year. Just pay for accommodation, exams, and incidental costs.


Seven reasons why you should sit your course with Firebrand Training

  1. Two options of training. Choose between residential classroom-based, or online courses
  2. You'll be certified fast. With us, you’ll be trained in record time
  3. Our course is all-inclusive. A one-off fee covers all course materials, exams**, accommodation* and meals*. No hidden extras.
  4. Pass the first time or train again for free. This is our guarantee. We’re confident you’ll pass your course the first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
  5. You’ll learn more. A day with a traditional training provider generally runs from 9 am – 5 pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day of quality learning time, with your instructor
  6. You’ll learn faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
  7. You’ll be studying with the best. We’ve been named in the Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified over 135,000 professionals
  • For residential training only. Doesn't apply for online courses
    ** Some exceptions apply. Please refer to the Exam Track or speak with our experts

Think you are ready for the course? Take a FREE practice test to assess your knowledge!  Free Practice Test

Course Dates

Study Mode
25/11/2024 (Mon)
26/11/2024 (Tue)
24/02/2025 (Mon)
25/02/2025 (Tue)
27/05/2025 (Tue)
28/05/2025 (Wed)
25/08/2025 (Mon)
26/08/2025 (Tue)