ITIL 4 Practitioner: Service Level Management certification | 2-day course

Overview

This accelerated ITIL 4 Practitioner: Service Level Management certification is for IT professionals who want to prove and validate their skills in this specific practice area. Upon completion of this course, you will be able to demonstrate your understanding and application of the key concepts, principles, value and challenges of the practice at both strategic and operational levels, maximising value of the Service Level Management practice in their everyday work. 

As part of this course you will learn the key concepts of the practice. The processes of the practice. The roles and competences of the practice. How information and technology support and enable the practice. The role of partners and suppliers in the practice. How the ITIL® capability model can be used to develop the practice. The recommendations for the practice success.

In just 2 days, you’ll also learn how to:

Set and manage a shared view of the quality of services between the service provider and the service consumer, aimed at all key stakeholders on both sides
Monitor and evaluate the actual service quality and continual improvement of the services and agreements
Translate stakeholder expectations and needs into metrics, then organise and manage the resources appropriately
Manage ongoing delivery and improvement of services through a well-documented agreement such as the service level agreement (SLA) Measure, assess and develop the Service Level Management practice capability in their organisation by using the ITIL Maturity Model.

At the end of this course, you’ll sit the PeopleCert (Axelos) exam, and achieve your ITIL 4 Practitioner: Service Level Management certification. Through Firebrand’s Lecture | Lab | Review methodology, you’ll get certified at twice the speed of the traditional training and get access to courseware, learn from certified instructors, and train in a distraction-free environment.

Audience

This course is ideal for:

Process owners, managers, and coordinators
Practice owners, managers, coordinators, and staff
Enterprise architects
IT service Managers
IT product Managers
IT practice leaders
IT operations leaders
IT procurement staff
IT support staff
IT field engineers
Any of these roles applied in ESM (non-IT) contexts Digital, IT, and Application design and development teams Service integration managers and teams

See prices now to find out how much you could save when you train at twice the speed.

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Benefits

Seven reasons why you should sit your course with Firebrand Training

Two options of training. Choose between residential classroom-based, or online courses
You'll be certified fast. With us, you’ll be trained in record time
Our course is all-inclusive. A one-off fee covers all course materials, exams**, accommodation* and meals*. No hidden extras.
Pass the first time or train again for free. This is our guarantee. We’re confident you’ll pass your course the first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
You’ll learn more. A day with a traditional training provider generally runs from 9 am – 5 pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day of quality learning time, with your instructor
You’ll learn faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
You’ll be studying with the best. We’ve been named in the Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified over 135,000 professionals

* For residential training only. Doesn't apply for online courses
** Some exceptions apply. Please refer to the Exam Track or speak with our experts

Think you are ready for the course? Take a FREE practice test to assess your knowledge!

Free Practice Test

Curriculum

Module 1: Key concepts: Explains the purpose and the key concepts of the Service Level Management Practice skill-icon
Module 2: Practice success factors: Introduces the practice success factors (PSF) and key metrics of the practice skill-icon
Module 3: Practice processes: Explores Service Level Management processes including key activities and how to integrate the practice in the organisation's value stream skill-icon
Module 4: Roles and competencies: Focuses on the key roles of the Service Level Management practice and how to position the practice in the organisation skill-icon
Module 5: Information and Technology: Explores how Information and Technology can support and enable the Service Level Management practice to deliver improvements skill-icon
Module 6: Partners and suppliers: Focuses on the role of partners and suppliers in the Service Level Management practice skill-icon
Module 7: ITIL capability model: Explores how the capability criteria support the practices' capability development skill-icon
Module 8: Practice success: Focuses on the recommendations for the Service Level Management practice success and how they are supported by the ITIL guiding principles

Exam Track

At the end of this accelerated course, you’ll sit the following exam at the Firebrand Training centre, covered Certification Guarantee:

ITIL 4 Practitioner: Service Level Management exam

Duration: 30 minutes
Format: Multiple choice; Closed book
Number of questions: 20 questions
Passing score: 13 out of 20 marks required to pass (65%)
Domains:

The key concepts of the practice 25%
The processes of the practice 25%
The roles and competences of the practice 10%
How information and technology support and enable the practice 15%
The role of partners and suppliers in the practice 10%
How the ITIL capability model can be used to develop the practice 10%
The recommendations for the practice success 5%

What's Included

Your accelerated course includes:

Accommodation *
Meals, unlimited snacks, beverages, tea and coffee *
On-site exams **
Exam vouchers **
Practice tests **
Certification Guarantee ***
Courseware
Up-to 12 hours of instructor-led training each day
24-hour lab access
Digital courseware **

* For residential training only. Accommodation is included from the night before the course starts. This doesn't apply for online courses.
** Some exceptions apply. Please refer to the Exam Track or speak with our experts
*** Pass first time or train again free as many times as it takes, unlimited for 1 year. Just pay for accommodation, exams, and incidental costs.

Prerequisites

Before attending this accelerated course, you should have:

ITIL 4 Foundation or ITIL 4 Managing Professional Transition Certificate

Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.

Reviews

Here's the Firebrand Training review section. Since 2001 we've trained exactly 134561 students and asked them all to review our Accelerated Learning. Currently, 96.41% have said Firebrand exceeded their expectations.

Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.

"I had a great time. The instructor is very knowledgeable and his training is on point. Two exams in 2 days is a lot. But he makes it doable."
Juan van Gom, Ministry of Defense Netherlands. (19/1/2024 (Friday) to 21/1/2024 (Sunday))

"Excellent teaching structure, giving me confidence and understanding of the course."
Stacie Williams, JMW. (18/12/2023 (Monday) to 20/12/2023 (Wednesday))

"The experience was great, the facilities and quality of training meant everything was optimum for learning. I would recommend!"
IF, Fab Works. (18/12/2023 (Monday) to 20/12/2023 (Wednesday))

"A fantastic instructor and I acheived a pass on foundation and practitioner having done no pre-reading or revision, just on his guidance alone. The lessons covered the whole syllabus in a 3 day period at a level which was easy to digest and understand. Instructor was throughly professional throughout and I look forward to learning from him in the future. A*"
JM, British Army. (4/10/2023 (Wednesday) to 6/10/2023 (Friday))

"The Prince2 training with Fierbrand Training is one of the best on the market. During my foundation and practitioner course I had collegues from the EU as well. The training is intense, but Firebrand Trainging has exceptional trainers. Practically is no hidden corner of the book, or a complex Prince2 problem, which our instructor can't explain on a layman language. Thank you very much Firebrand! "
Anonymous, Institute of Export and International Trade UK. (4/10/2023 (Wednesday) to 6/10/2023 (Friday))

Course Dates

Start	Finish	Status	Location
19/2/2024 (Monday)	20/2/2024 (Tuesday)	Finished - Leave feedback	-
24/6/2024 (Monday)	25/6/2024 (Tuesday)	Wait list	Nationwide
5/8/2024 (Monday)	6/8/2024 (Tuesday)	Limited availability	Nationwide
16/9/2024 (Monday)	17/9/2024 (Tuesday)	Open	Nationwide
28/10/2024 (Monday)	29/10/2024 (Tuesday)	Open	Nationwide
9/12/2024 (Monday)	10/12/2024 (Tuesday)	Open	Nationwide

AXELOS - ITIL 4 Practitioner: Service Level Management