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On this accelerated 3 day Microsoft course, you will learn to troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. You'll develop in-depth understanding of Windows 10 features and how they can be used in an Active Directory environment.
Your Microsoft Certified Trainer (MCT) will immerse you in Microsoft Official Curriculum in a distraction free training environment. Combining theory with practical labs and extensive review sessions, you will develop knowledge faster - with practical skills relevant to a real world working environment.
Your accelerated Windows 10 course will teach you the skills and knowledge to:
This course is ideal if you're an Enterprise Desktop Support Technician (EDST) - providing Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise. Alternatively, this course will also help prepare if you're planning on taking exam 70-697: Windows 10 Configuring, for those in pursuit of Windows 10 certification.
You may be entitled to heavily-discounted training via Microsoft's Software Assurance Training Voucher (SATV) scheme. If your business has bought Microsoft software, check to see if it came bundled with free training vouchers! Vouchers can be exchanged against training for all Microsoft technologies. If you’re unsure, get in touch with us
This module explains the processes of establishing and using a troubleshooting methodology in Windows 10. This module also covers various Windows 10 fundamentals, high-level architecture, and often-used troubleshooting tools. It also explains the role of an EDST (Enterprise Desktop Support Technician) in a Windows 10 environment.
Lessons
Lab : Implementing a Troubleshooting Methodology
Lab : Using Troubleshooting Tools
After completing this module, you'll be able to:
This module describes how to identify and troubleshoot issues that affect the Windows 10 operating system's ability to start, and how to identify problematic services that run on the operating system. It also describes how to use the Windows 10 advanced troubleshooting tools, collectively known as the Windows Recovery Environment (Windows RE).
Lessons
Lab : Troubleshooting Startup Issues
Lab : Recovering BitLocker-Encrypted Drives
After completing this module, you'll be able to:
This module explains how to support users that utilise a multitude of devices that run Windows 10. It describes how an operating system uses device drivers, and how you can troubleshoot hardware devices and device drivers. The module also covers how to monitor the reliability of a Windows 10 device and troubleshoot any issues that might occur.
Lessons
Lab : Troubleshooting Device Driver Issues
Lab : Troubleshooting Hardware Issues
After completing this module, you'll be able to:
The focus of this module is on using tools that are designed specifically to facilitate remote management connections. This module explores three ways in which you can remotely connect to and manage remote computers: Remote Desktop, Windows Remote Assistance, and Windows PowerShell remoting.
Lessons
Lab : Troubleshooting Remote Computers Through Remote Desktop and Remote Assistance
Lab : Troubleshooting a Remote Computer By Using Windows PowerShell
After completing this module, you'll be able to:
This module describes the tools that you can use to set up and troubleshoot both wired and wireless network connections more efficiently. This module also explains how to support your organisation's network infrastructure, and configure and troubleshoot network connections.
Lessons
Lab : Resolving Network Connectivity Issues
After completing this module, you'll be able to:
This module provides an overview of Group Policy and describes how to apply GPOs to computers. It also explains how to resolve configuration problems and issues with applying GPOs.
Lessons
Lab : Troubleshooting Issues with Group Policy Application
Lab : Resolving Issues with Group Policy
After completing this module, you'll be able to:
In this module, you will examine issues that can occur when users sign in. You will study the methods that you can use to identify the causes of sign-in issues, and learn how to troubleshoot them. You will also learn how to troubleshoot the application of user settings.
Lessons
Lab : Troubleshooting Sign-In Issues
Lab : Troubleshooting the Application of User Settings
After completing this module, you'll be able to:
This module explains the virtual private network (VPN) and DirectAccess technologies, and the common problems with their implementation and usage. The module also provides several possible mitigations for these problems.
Lessons
Lab : Troubleshooting VPN Connectivity
Lab : Configuring and Troubleshooting DirectAccess
After completing this module, you'll be able to:
This module explains how to resolve problems related to resource access from computers that are domain members. It explains how to troubleshoot file permission issues, encrypting file system (EFS) issues, and printer access issues.
Lessons
Lab : Troubleshooting File-Access Issues
Lab : Troubleshooting Access to Encrypted Files
Lab : Troubleshooting Printer Issues
After completing this module, you'll be able to:
This module explains how to resolve problems related to resource access from computers that are not domain members. You will learn how to configure and troubleshoot the Work Folders feature, which enables users to access organisational data securely from their personal devices. You will also learn how to configure and troubleshoot access to Microsoft OneDrive.
Lessons
Lab : Troubleshooting Resource Access for Clients That Are Not Domain Members
After completing this module, you'll be able to:
Windows 10 supports the installation and use of two types of applications: desktop apps and Universal Windows apps. This module examines these two types of applications, and the issues - including application compatibility issues - that affect a user's ability to install and run them. This module also covers how users can resolve web browser - related issues, specifically issues associated with both Microsoft Internet Explorer and Microsoft Edge.
Lessons
Lab : Troubleshooting Desktop Apps
Lab : Troubleshooting Access to Company Web Applications
After completing this module, you'll be able to:
Once the Windows 10 operating system is activated on your computers, you must establish procedures to monitor their performance and ensure that they remain up-to-date with the latest operating system updates and security fixes. This module discusses how to provide for the ongoing maintenance of Windows 10 operating systems.
Lessons
Lab : Monitoring and Troubleshooting Performance
After completing this module, you'll be able to:
This module explains how to use file recovery and troubleshoot deleted files. It also describes how to recover a Windows 10 computer.
Lessons
Lab : Recovering Data
Lab : Provisioning Computers to Comply with Company Standards
After completing this module, you'll be able to:
MOC 10982C: Supporting and Troubleshooting Windows 10
Your accelerated course includes:
Before attending this course, it is recommended that you have the following skills and knowledge:
Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.
Here's the Firebrand Training review section. Since 2001 we've trained exactly 102542 students and asked them all to review our Accelerated Learning. Currently, 96.68% have said Firebrand exceeded their expectations.
Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.
"Although the course was full on and very long days, the course material is at a very good standard, is presented well and is very imformative."
B.M., Daisy. (8/3/2021 (Monday) to 12/3/2021 (Friday))
"Fast paced but informative. Highly Recommended!"
Dan Talbot, Daisy Corporate Services. (8/3/2021 (Monday) to 12/3/2021 (Friday))
"I prefer the in person sessions to the OIL ones but it was still good, we covered all the material as expected and had some interesting demos. Highly recommend Firebrand to all!"
P.S.. (8/3/2021 (Monday) to 10/3/2021 (Wednesday))
"Brilliant course covering everything you need to know to pass the az400. The labs are absolutely brilliant and gives you all you need to know in a fraction of the time you would need to set it up yourself. Instructor was very concise and to the point and very helpful in answering any questions."
H.L.. (1/3/2021 (Monday) to 4/3/2021 (Thursday))
"AZ-400 course delivered by extremely knowledgeable, helpful, and polite instructor. All content covered. Help provided in labs where requested. Concise explanations. real world examples."
Sean Bintley, Thrive. (1/3/2021 (Monday) to 4/3/2021 (Thursday))
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