Looking for Global training? Go to https://firebrand.training/en or stay on the current site (Ireland)
01 9010 151Microsoft - Supporting and Troubleshooting Windows 10
Overview
On this accelerated 3 day Microsoft course, you will learn to troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. You'll develop in-depth understanding of Windows 10 features and how they can be used in an Active Directory environment.
Your Microsoft Certified Trainer (MCT) will immerse you in Microsoft Official Curriculum in a distraction free training environment. Combining theory with practical labs and extensive review sessions, you will develop knowledge faster - with practical skills relevant to a real world working environment.
Your accelerated Windows 10 course will teach you the skills and knowledge to:
- Describe the processes of planning and implementing a troubleshooting methodology for Windows 10.
- Troubleshoot a Windows 10 PC through startup issues and operating system services.
- Resolve common hardware and device drive issues.
- Troubleshoot Windows 10 devices remotely.
- Troubleshoot network connectivity issues.
- Troubleshoot client configuration failures and Group Policy Objects issues.
- Troubleshoot user setting issues.
- Troubleshoot remote connectivity issues.
- Resolve issues related to accessing resources from devices that are domain-joined and not domain-joined.
- Troubleshoot application installation and operation issues.
- Maintain and recover a device running Windows 10.
This course is ideal if you're an Enterprise Desktop Support Technician (EDST) - providing Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise. Alternatively, this course will also help prepare if you're planning on taking exam 70-697: Windows 10 Configuring, for those in pursuit of Windows 10 certification.
Seven reasons why you should sit your course with Firebrand Training
- Two options of training. Choose between residential classroom-based, or online Windows 10 Support and Troubleshooting courses
- You'll be Windows 10 Support and Troubleshooting certified in just 3 days. With us, you’ll be Windows 10 Support and Troubleshooting trained in record time
- Our Windows 10 Support and Troubleshooting course is all-inclusive. A one-off fee covers all course materials, exams, accommodation and meals. No hidden extras
- Pass Windows 10 Support and Troubleshooting first time or train again for free. This is our guarantee. We’re confident you’ll pass your course first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
- You’ll learn more. A day with a traditional training provider generally runs from 9am – 5pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day quality learning time, with your instructor
- You’ll learn Windows 10 Support and Troubleshooting faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
- You’ll be studying Windows 10 Support and Troubleshooting with the best. We’ve been named in Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified 102542 professionals, and we’re partners with all of the big names in the business
Benefits
Use your free Microsoft training vouchers
You may be entitled to heavily-discounted training via Microsoft's Software Assurance Training Voucher (SATV) scheme. If your business has bought Microsoft software, check to see if it came bundled with free training vouchers! Vouchers can be exchanged against training for all Microsoft technologies. If you’re unsure, get in touch with us
Benefits of Training with Firebrand
- Two options of training - Residential classroom-based, or online courses
- A purpose-built training centre – get access to dedicated Pearson VUE Select facilities
- Certification Guarantee – pass first time or train again free (just pay for accommodation, exams and incidental costs)
- Everything you need to certify – you’ll sit your exam at the earliest available opportunity after the course - either immediately after your classroom course, or as soon as there are slots available, if you've taken it online
- No hidden extras – one cost covers everything you need to certify
Curriculum
MOC 10982C: Supporting and Troubleshooting Windows 10
Module 1: Implementing a Troubleshooting Methodology
This module explains the processes of establishing and using a troubleshooting methodology in Windows 10. This module also covers various Windows 10 fundamentals, high-level architecture, and often-used troubleshooting tools. It also explains the role of an EDST (Enterprise Desktop Support Technician) in a Windows 10 environment.
Lessons
- Overview of Windows 10
- Introduction to the EDST Job Role
- Overview of Troubleshooting Steps
- Troubleshooting Tools
Lab : Implementing a Troubleshooting Methodology
- Implementing a Troubleshooting Methodology
Lab : Using Troubleshooting Tools
- Using Troubleshooting Tools
After completing this module, you'll be able to:
- Describe the Windows 10 operating system, devices it supports, and the Windows 10 architecture.
- Understand the Enterprise Desktop Support Technician (EDST) role in a Windows 10 environment.
- Understand the troubleshooting methodology for Windows 10.
- Describe Windows 10 troubleshooting tools.
- Use Windows 10 troubleshooting tools.
Module 2: Troubleshooting Startup Issues
This module describes how to identify and troubleshoot issues that affect the Windows 10 operating system's ability to start, and how to identify problematic services that run on the operating system. It also describes how to use the Windows 10 advanced troubleshooting tools, collectively known as the Windows Recovery Environment (Windows RE).
Lessons
- Overview of the Windows 10 Startup Recovery Environment
- Troubleshooting Startup Settings
- Troubleshooting Operating System Service Issues
- Recovering BitLocker-Protected Drives
Lab : Troubleshooting Startup Issues
- Resolving a Startup Issue (1)
- Resolving a Startup Issue (2)
Lab : Recovering BitLocker-Encrypted Drives
- Recovering a BitLocker-Encrypted Drive
- Creating a New BitLocker Password
After completing this module, you'll be able to:
- Describe the Windows 10 startup architecture.
- Optimise and troubleshoot startup settings.
- Troubleshoot Windows 10 operating system services.
- Recover drives encrypted with Windows BitLocker Drive Encryption.
Module 3: Troubleshooting Hardware and Device Drivers
This module explains how to support users that utilise a multitude of devices that run Windows 10. It describes how an operating system uses device drivers, and how you can troubleshoot hardware devices and device drivers. The module also covers how to monitor the reliability of a Windows 10 device and troubleshoot any issues that might occur.
Lessons
- Troubleshooting Device Drivers Failures
- Overview of Hardware Troubleshooting
- Troubleshooting Physical Failures
- Monitoring Reliability
- Configuring the Registry
Lab : Troubleshooting Device Driver Issues
- Troubleshooting a Missing Device Driver
- Resolving Hardware Problems
- Resolving Device Driver Problems
- Configuring Group Policy Settings to Control Device Installation
Lab : Troubleshooting Hardware Issues
- Diagnosing Memory and Troubleshooting Failed Disk Redundancy
- Accessing a Volume from a Failed Computer
After completing this module, you'll be able to:
- Troubleshoot hardware device drivers.
- Describe the process of troubleshooting hardware.
- Troubleshoot physical hardware failures.
- Monitor the reliability of Windows 10 devices.
- Configure the Windows 10 registry.
Module 4: Troubleshooting Remote Computers
The focus of this module is on using tools that are designed specifically to facilitate remote management connections. This module explores three ways in which you can remotely connect to and manage remote computers: Remote Desktop, Windows Remote Assistance, and Windows PowerShell remoting.
Lessons
- Using Remote Desktop
- Using Remote Assistance
- Remoting with Windows PowerShell
Lab : Troubleshooting Remote Computers Through Remote Desktop and Remote Assistance
- Using Remote Desktop
- Using Remote Assistance
Lab : Troubleshooting a Remote Computer By Using Windows PowerShell
- Using Windows PowerShell Remoting
After completing this module, you'll be able to:
- Use Remote Desktop to manage remote computers.
- Use Remote Assistance to manage remote computers.
- Use Windows PowerShell remoting to manage remote computers.
Module 5: Resolving Issues with Network Connectivity
This module describes the tools that you can use to set up and troubleshoot both wired and wireless network connections more efficiently. This module also explains how to support your organisation's network infrastructure, and configure and troubleshoot network connections.
Lessons
- Determining Network Settings
- Troubleshooting Network Connectivity
- Troubleshooting Name Resolution
Lab : Resolving Network Connectivity Issues
- Resolving a Network Problem (1)
- Resolving a Network Problem (2)
- Troubleshooting a Wireless Network
After completing this module, you'll be able to:
- Determine network settings in Windows 10.
- Troubleshoot issues with network connectivity.
- Troubleshoot issues with name resolution.
Module 6: Troubleshooting Group Policy
This module provides an overview of Group Policy and describes how to apply GPOs to computers. It also explains how to resolve configuration problems and issues with applying GPOs.
Lessons
- Overview of Group Policy Application
- Resolving Client-Configuration Failures and GPO Application Issues
Lab : Troubleshooting Issues with Group Policy Application
- Resolving Group Policy Application (1)
- Resolving Group Policy Application (2)
- Resolving Group Policy Application (3)
Lab : Resolving Issues with Group Policy
- Resolving Group Policy Application (1)
After completing this module, you'll be able to:
- Describe how you apply GPOs to computers.
- Resolve client-configuration failures and GPO application issues.
Module 7: Troubleshooting User Settings
In this module, you will examine issues that can occur when users sign in. You will study the methods that you can use to identify the causes of sign-in issues, and learn how to troubleshoot them. You will also learn how to troubleshoot the application of user settings.
Lessons
- Troubleshooting Sign-In Issues
- Troubleshooting the Application of User Settings
Lab : Troubleshooting Sign-In Issues
- Resolving Sign-In Issue 1
- Resolving Sign-In Issue 2
Lab : Troubleshooting the Application of User Settings
- Resolving a Folder Redirection Issue
After completing this module, you'll be able to:
- Troubleshoot user sign-in issues.
- Troubleshoot the correct application of user settings.
Module 8: Troubleshooting Remote Connectivity
This module explains the virtual private network (VPN) and DirectAccess technologies, and the common problems with their implementation and usage. The module also provides several possible mitigations for these problems.
Lessons
- Troubleshooting Issues with VPN Connectivity
- Troubleshooting DirectAccess
Lab : Troubleshooting VPN Connectivity
- Troubleshoot VPN Connectivity Issue 1
- Troubleshoot VPN Connectivity Issue 2
Lab : Configuring and Troubleshooting DirectAccess
- Prepare the DirectAccess Implementation
- Configuring and Verifying Client-Side Settings for DirectAccess
- Troubleshooting DirectAccess
After completing this module, you'll be able to:
- Troubleshoot issues with VPN connectivity.
- Configure and troubleshoot DirectAccess.
Module 9: Troubleshooting Resource Access within a Domain
This module explains how to resolve problems related to resource access from computers that are domain members. It explains how to troubleshoot file permission issues, encrypting file system (EFS) issues, and printer access issues.
Lessons
- Troubleshooting File Permissions Issues
- Recovering Files Encrypted by EFS
- Troubleshooting Issues with Printer Access
Lab : Troubleshooting File-Access Issues
- Resolving a File-Access Issue (1)
- Resolving a File-Access Issue (2)
- Resolving a File-Access Issue (3)
Lab : Troubleshooting Access to Encrypted Files
- Encrypting and Recovering Access to Encrypted Files
Lab : Troubleshooting Printer Issues
- Resolving a Printer Issue (1)
- Resolving a Printer Issue (2)
After completing this module, you'll be able to:
- Troubleshoot issues with file permissions.
- Recover files encrypted by EFS.
- Troubleshoot issues with accessing printers.
Module 10: Troubleshooting Resource Access for Clients That Are Not Domain Members
This module explains how to resolve problems related to resource access from computers that are not domain members. You will learn how to configure and troubleshoot the Work Folders feature, which enables users to access organisational data securely from their personal devices. You will also learn how to configure and troubleshoot access to Microsoft OneDrive.
Lessons
- Configuring and Troubleshooting Work Folders
- Configuring and Troubleshooting OneDrive Access
Lab : Troubleshooting Resource Access for Clients That Are Not Domain Members
- Troubleshooting Work Folders 1
- Troubleshooting Work Folders 2
- Troubleshooting OneDrive for Business
After completing this module, you'll be able to:
- Configure and troubleshoot the Work Folders feature.
- Configure and troubleshoot access to Microsoft OneDrive.
Module 11: Troubleshooting Applications
Windows 10 supports the installation and use of two types of applications: desktop apps and Universal Windows apps. This module examines these two types of applications, and the issues - including application compatibility issues - that affect a user's ability to install and run them. This module also covers how users can resolve web browser - related issues, specifically issues associated with both Microsoft Internet Explorer and Microsoft Edge.
Lessons
- Troubleshooting Desktop App Installation Issues
- Troubleshooting Desktop Apps
- Managing Universal Windows Apps
- Troubleshooting Access to Company Web Applications
Lab : Troubleshooting Desktop Apps
- Troubleshooting AppLocker Policy Applications
- Troubleshooting Application Compatibility Issues
Lab : Troubleshooting Access to Company Web Applications
- Troubleshooting Internet Explorer Issues
- Troubleshooting Microsoft Edge Issues
After completing this module, you'll be able to:
- Troubleshoot desktop app installation issues.
- Troubleshoot desktop apps.
- Manage Universal Windows apps.
- Troubleshoot web browsers.
Module 12: Maintaining Windows 10
Once the Windows 10 operating system is activated on your computers, you must establish procedures to monitor their performance and ensure that they remain up-to-date with the latest operating system updates and security fixes. This module discusses how to provide for the ongoing maintenance of Windows 10 operating systems.
Lessons
- Managing and Troubleshooting Windows Activation
- Monitoring and Troubleshooting Computer Performance
- Applying Applications and Windows Updates
Lab : Monitoring and Troubleshooting Performance
- Resolve a Performance-Related Issue
- Resolve a CPU-Related Performance Issue
- Resolve a Disk-Related Performance Issue
After completing this module, you'll be able to:
- Manage and troubleshoot volume activation in Windows operating systems.
- Monitor and troubleshoot Windows 10 performance.
- Update applications and Windows 10.
Module 13: Recovering Data and Operating Systems
This module explains how to use file recovery and troubleshoot deleted files. It also describes how to recover a Windows 10 computer.
Lessons
- File Recovery in Windows 10
- Recovering an Operating System
Lab : Recovering Data
- Resolving Issues with Previous Versions
Lab : Provisioning Computers to Comply with Company Standards
- Provisioning a Computer to Comply with Company Standards
After completing this module, you'll be able to:
- Recover files in Windows 10 by configuring and using file recovery features.
- Recover a computer that is running Windows 10.
What's Included
MOC 10982C: Supporting and Troubleshooting Windows 10
Your accelerated course includes:
- Accommodation *
- Meals, unlimited snacks, beverages, tea and coffee *
- On-site exams **
- Exam vouchers **
- Practice tests **
- Certification Guarantee ***
- Courseware
- Up-to 12 hours of instructor-led training each day
- 24-hour lab access
- Digital courseware **
- * For residential training only. Doesn't apply for online courses
- ** Some exceptions apply. Please refer to the Exam Track or speak with our experts
- *** Pass first time or train again free (just pay for accommodation, exams and incidental costs)
Prerequisites
Before attending this course, it is recommended that you have the following skills and knowledge:
- Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
- Microsoft Active Directory Domain Services (AD DS) principles.
- Understanding of the Public Key Infrastructure (PKI) components.
- Windows Server 2012 R2 fundamentals.
- Microsoft Windows Client essentials; for example, experience with Windows 10 or knowledge from the courses 20697-1 and 20697-2.
Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.
Reviews
Here's the Firebrand Training review section. Since 2001 we've trained exactly 102542 students and asked them all to review our Accelerated Learning. Currently, 96.68% have said Firebrand exceeded their expectations.
Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.
"Although the course was full on and very long days, the course material is at a very good standard, is presented well and is very imformative."
B.M., Daisy. (8/3/2021 (Monday) to 12/3/2021 (Friday))
"Fast paced but informative. Highly Recommended!"
Dan Talbot, Daisy Corporate Services. (8/3/2021 (Monday) to 12/3/2021 (Friday))
"I prefer the in person sessions to the OIL ones but it was still good, we covered all the material as expected and had some interesting demos. Highly recommend Firebrand to all!"
P.S.. (8/3/2021 (Monday) to 10/3/2021 (Wednesday))
"Brilliant course covering everything you need to know to pass the az400. The labs are absolutely brilliant and gives you all you need to know in a fraction of the time you would need to set it up yourself. Instructor was very concise and to the point and very helpful in answering any questions."
H.L.. (1/3/2021 (Monday) to 4/3/2021 (Thursday))
"AZ-400 course delivered by extremely knowledgeable, helpful, and polite instructor. All content covered. Help provided in labs where requested. Concise explanations. real world examples."
Sean Bintley, Thrive. (1/3/2021 (Monday) to 4/3/2021 (Thursday))
Course Dates
|
Start |
Finish |
Status |
Location |
Book now |
|---|---|---|---|---|
|
22/2/2021 (Monday) |
24/2/2021 (Wednesday) |
Finished - Leave feedback |
- |
|
|
28/6/2021 (Monday) |
30/6/2021 (Wednesday) |
Wait list |
Nationwide |
|
|
9/8/2021 (Monday) |
11/8/2021 (Wednesday) |
Limited availability |
Nationwide |
|
|
20/9/2021 (Monday) |
22/9/2021 (Wednesday) |
Open |
Nationwide |
|
|
1/11/2021 (Monday) |
3/11/2021 (Wednesday) |
Open |
Nationwide |
|
|
13/12/2021 (Monday) |
15/12/2021 (Wednesday) |
Open |
Nationwide |
|