ITIL® - ITIL® 4 Foundation certification

Achieve your ITIL V4 Foundation certification on Firebrand Training's accelerated 2-day course. Develop the skills to successfully transform your organisation and take advantage of information technology in the modern service economy, becoming an ITIL certified strategic leader.

ITIL (IT Infrastructure Library ®) is the only consistent and comprehensive documentation of best practice for IT Service Management. It provides a framework to support organisations in improving their tech-enabled products and services. Learn to utilise and adapt to different aspects of digitisation in the business world with AXELOS' ITIL 4 Foundation certification.

In 2 days, you'll learn how to:

• Key concepts in the ITIL 4 framework
• The ITIL service value system
• The four dimensions of service management
• ITSM
• The seven guiding principles of ITIL 4

This accelerated ITIL Foundation course is delivered by ITIL consultants - experts who work with ITIL on a daily basis. Their expertise will be at your disposal over the duration of your course as they immerse you in the curriculum. With the use of our Lecture | Lab | Review technique, Firebrand offer and support your various learning needs, guaranteeing you absorb information 40% faster and return certified.

The ITIL 4 Foundation certification is a prerequisite to gaining the ITIL Practitioner certification.

ITIL training courses are accredited and delivered by ATO Firebrand UK.

Residential and Online ITIL foundation training

With Firebrand you’ll learn from expert instructors to enhance your understanding of the course material. We offer both a classroom-based and ITIL foundation online training course, including everything you need to get certified in record time:

• Official courseware, labs and practice exams
• ITIL 4 Foundation certification exam
• Accommodation, meals and snacks (for residential courses)

Important note: From January 2023, All Global Best Practice certifications provided by Axelos will require recertification after 3 years. This will affect every certification issued from 1st January 2020 onwards and previous certification holders will be given 6 months to renew their certification. If you would like to know more, please do not hesitate to contact us to discuss your recertification requirements.

This course is delivered through our UK training centre.

Your ITIL foundation certificate is worth two ITIL credits towards the ITIL® Expert qualification.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

ITIL® and IT Infrastructure Library® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The ITIL Foundation Certification will provide you with a systematic approach to IT management, covering:

• IT services through best practice, standards and guidance
• Customer satisfaction, through a professional approach to service delivery
• Productivity
• Project Management
• Use of skills and experience
• Operating efficiencies
• Business Strategy
• Delivery of third-party services, through the specification of ITIL or ISO/IEC 20000 as the standard for service delivery

• Module 1: Introduction to ITIL® 4
• Module 2: Key Concepts
• Module 3: The ITIL® 4 Service Value System
• Module 4: ITIL® 4 Practices
• Module 5: 4 Dimensions of Service Management

As part of your accelerated course, you will prepare for and sit the following exam, covered by your Certification Guarantee:

ITIL® 4 Foundation exam

• Format: Multiple-choice
• Number of questions: 40 questions
• Passing score: 65% (26 marks out of 40)
• Duration: 1 hour

Achieving this exam will grant you official ITIL certification.

On your all-inclusive accelerated course, you’ll also receive:

ITIL® 4 accredited courseware

To be eligible to attend this accelerated ITIL Foundation course, you must meet the following experience and knowledge requirements:

• End-user level computer and networking skills
• Work experience in IT service support or IT service delivery