ITIL® - V3 Intermediate Level: Service Lifecycle - Service Design

Duration

Duration:

Only 2 Days

Method

Method:

Classroom / Online / Hybrid

Next date

Next date:

28/6/2021 (Monday)

Overview

Why you need to learn ITIL Service Lifecycle

ITIL is the framework for IT service delivery. V3 Intermediate Level: Service Lifecycle - Service Design will teach you how to implement the ITIL (IT Infrastructure Library®) process across your business. Understand the structure for evaluating changes to your IT department, and demonstrate return on investment.

You'll learn IT practices, tasks and procedures tailored to your organisation. You'll then be able to optimise your new strategy, through continuous improvement.

You'll pass this Service Lifecycle certification course 33% faster than traditional training. Plus the course is delivered by ITIL consultants - experts who work with ITIL on a daily basis. Your training consultant will help you:

  • Increase customer satisfaction
  • Improve service availability and turnaround times
  • Improve time-to-market for your products

Build your own course

This certification course is worth three ITIL credits towards the ITIL® Expert qualification.

We run more than ten ITIL courses, including Foundation, Service Capability, Service Lifecycle and Managing Across the Lifecycle. You can build your own ITIL course, based on your specific requirements. Speak to us to see how you can learn ITIL at twice the speed.

ITIL® and IT Infrastructure Library® are Registered Trade Marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Note: This ITIL® course is provided in conjunction with Thynk an AXELOS accredited training organisation.

Seven reasons why you should sit your course with Firebrand Training

  1. Two options of training. Choose between residential classroom-based, or online ITIL Lifecycle courses
  2. You'll be ITIL Lifecycle certified in just 2 days. With us, you’ll be ITIL Lifecycle trained in record time
  3. Our ITIL Lifecycle course is all-inclusive. A one-off fee covers all course materials, exams, accommodation and meals. No hidden extras
  4. Pass ITIL Lifecycle first time or train again for free. This is our guarantee. We’re confident you’ll pass your course first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
  5. You’ll learn more. A day with a traditional training provider generally runs from 9am – 5pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day quality learning time, with your instructor
  6. You’ll learn ITIL Lifecycle faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
  7. You’ll be studying ITIL Lifecycle with the best. We’ve been named in Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified 102635 professionals, and we’re partners with all of the big names in the business

Benefits

The ITIL process and certification will provide you with a systematic approach to IT management. Adopting its guidance will improve your:

  • IT services through best practice, standards and guidance
  • Customer satisfaction, through a more professional approach to service delivery
  • Productivity
  • Use of skills and experience
  • Operating efficiencies
  • Delivery of third-party services, through the specification of ITIL or ISO/IEC 20000 as the standard for service delivery

ITIL® is a Registered Trade Mark of AXELOS Limited

Note: This ITIL® course is provided in conjunction with Thynk an AXELOS accredited training organisation.

IT Infrastructure Library® is a Registered Trade Mark of AXELOS Limited

Benefits of Training with Firebrand

  • Two options of training - Residential classroom-based, or online courses
  • A purpose-built training centre – get access to dedicated Pearson VUE Select facilities
  • Certification Guarantee – pass first time or train again free (just pay for accommodation, exams and incidental costs)
  • Everything you need to certify – you’ll sit your exam at the earliest available opportunity after the course - either immediately after your classroom course, or as soon as there are slots available, if you've taken it online
  • No hidden extras – one cost covers everything you need to certify

Curriculum

You'll learn:

  • The main principles and objectives of Service Design
  • Organisational issues concerned with design
  • The five aspects of Service Design – Service Solution, Systems, Technology Architecture, Processes and Management Systems
  • Technology considerations
  • Activities commonly performed in Service Design
  • Assessing success factors and managing risk
  • Management skills:
    • Design Coordination
    • Service Catalogue Management
    • Service Level Management
    • Capacity Management
    • Availability Management
    • Information Security Management
    • Supplier Management
    • IT Service Continuity Management

Exam Track

You'll sit the following exam:

  • ITIL® Service Lifecycle - Service Design

This exam is worth three ITIL credits towards the ITIL® Expert qualification.

What's Included

Included:

  • Official Thynk Courseware: ITILV3SL Service Design
  • Service Design Key Element Guide ISBN: 978-0113313617

Your accelerated course includes:

  • Accommodation *
  • Meals, unlimited snacks, beverages, tea and coffee *
  • On-site exams **
  • Exam vouchers **
  • Practice tests **
  • Certification Guarantee ***
  • Courseware
  • Up-to 12 hours of instructor-led training each day
  • 24-hour lab access
  • Digital courseware **
  • * For residential training only. Doesn't apply for online courses
  • ** Some exceptions apply. Please refer to the Exam Track or speak with our experts
  • *** Pass first time or train again free (just pay for accommodation, exams and incidental costs)

Prerequisites

This course offers you a career development path if you already hold the ISEB/EXIN ITIL® Foundation certificate. It is recommended - but not required - that you have exposure to basic concepts in IT, and related work experience of at least two years.

Relevant roles include: Capacity Manager, Availability Manager, Service Level Manager, Business Continuity Manager, Service Portfolio Manager

Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.

Reviews

Here's the Firebrand Training review section. Since 2001 we've trained exactly 102635 students and asked them all to review our Accelerated Learning. Currently, 96.68% have said Firebrand exceeded their expectations.

Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.


"The trainer was very informative without going into too much detail and provided good examples and a good amount of interaction."
A.S., Itec Group LTD. (4/3/2021 (Thursday) to 5/3/2021 (Friday))

"The trainer was very informative without going into too much detail and provided good examples and a good amount of interaction."
A.S., Itec Group LTD. (4/3/2021 (Thursday) to 5/3/2021 (Friday))

"As expected, the training is to a high standard, which they are confident about. I used the Online Instructor Lead OIL training system, along with other on-site students and was pleasantly surprised at how well it was run. This had the same level of interaction as I would have had, if I had attended site also. Whilst it was a very intense course, I would recommend the Firebrand course to others wishing qualify."
Ruben Camacho, Sony Professional Solutions. (4/3/2021 (Thursday) to 5/3/2021 (Friday))

"As expected, the training is to a high standard, which they are confident about. I used the Online Instructor Lead OIL training system, along with other on-site students and was pleasantly surprised at how well it was run. This had the same level of interaction as I would have had, if I had attended site also. Whilst it was a very intense course, I would recommend the Firebrand course to others wishing qualify."
Ruben Camacho, Sony Professional Solutions. (4/3/2021 (Thursday) to 5/3/2021 (Friday))

"The trainer was polite, helpful, and very professional. He engaged closely with everybody's progress during the course, encouragec participation, and was always willing to answer any questions. What might seem like hard to understand ITIL language is translated into easy an to understand structure."
Gregory George, WPP IT. (4/3/2021 (Thursday) to 5/3/2021 (Friday))

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