Service Capability | Firebrand Training

Overview

Why you need to learn ITIL Service Capability

ITIL is the framework for IT service delivery. If your organisation is implementing ITIL (IT Infrastructure Library^®), it's time to learn how to deliver this IT service. Including the relevant IT practices, tasks and procedures tailored to your organisation.

You'll pass this ITIL V3 Intermediate Level: Service Capability - Service Offerings and Agreements certification course 20% faster than traditional training. Plus the course is delivered by ITIL consultants - experts who work with ITIL on a daily basis. Your training consultant will help you:

Increase customer satisfaction
Improve service availability and turnaround times
Improve time-to-market for your products

Build your own course

This certification course is worth four ITIL credits towards the ITIL® Expert qualification.

We run more than ten ITIL courses, including Foundation, Service Capability, Service Lifecycle and Managing Across the Lifecycle. You can build your own ITIL course, based on your specific requirements. Speak to us to see how you can learn ITIL at twice the speed.

Note: This ITIL® course is provided in conjunction with Thynk an AXELOS accredited training organisation.

See prices now to find out how much you could save when you train at twice the speed.

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Seven reasons why you should sit your course with Firebrand Training

Two options of training. Choose between residential classroom-based, or online Service Capability courses
You'll be Service Capability certified in just 3 days. With us, you’ll be Service Capability trained in record time
Our Service Capability course is all-inclusive. A one-off fee covers all course materials, exams, accommodation and meals. No hidden extras
Pass Service Capability first time or train again for free. This is our guarantee. We’re confident you’ll pass your course first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
You’ll learn more. A day with a traditional training provider generally runs from 9am – 5pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day quality learning time, with your instructor
You’ll learn Service Capability faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
You’ll be studying Service Capability with the best. We’ve been named in Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified 102635 professionals, and we’re partners with all of the big names in the business

Think you are ready for the course? Take a FREE practice test to assess your knowledge!

Free Practice Test

Benefits

The ITIL process and certification will provide you with a systematic approach to IT management. Adopting its guidance will improve your:

IT services through best practice, standards and guidance
Customer satisfaction, through a more professional approach to service delivery
Productivity
Use of skills and experience
Operating efficiencies
Delivery of third-party services, through the specification of ITIL or ISO/IEC 20000 as the standard for service delivery

Benefits of Training with Firebrand

Two options of training - Residential classroom-based, or online courses
A purpose-built training centre – get access to dedicated Pearson VUE Select facilities
Certification Guarantee – pass first time or train again free (just pay for accommodation, exams and incidental costs)
Everything you need to certify – you’ll sit your exam at the earliest available opportunity after the course - either immediately after your classroom course, or as soon as there are slots available, if you've taken it online
No hidden extras – one cost covers everything you need to certify

Curriculum

You'll learn:

Roles and responsibilities
Service Management as a practice
Service Offerings and Agreement processes
Service Portfolio Management
Production and documentation of the Service Catalogue
Service Level Management - setting-up a Service Level Agreement (SLA) structure
Demand Management - identifying patterns of business activity
Supplier Management
Financial Management
Business Relationship Management
Technology and implementation considerations
Challenges, success factors and risks

Exam Track

You'll sit the following exam:

ITIL® Service Capability – Service Offerings & Agreements

This exam is worth four ITIL credits towards the ITIL® Expert qualification.

What's Included

Included:

Official Thynk Courseware: Service Offerings and Agreements (SO&A)

Your accelerated course includes:

Accommodation *
Meals, unlimited snacks, beverages, tea and coffee *
On-site exams **
Exam vouchers **
Practice tests **
Certification Guarantee ***
Courseware
Up-to 12 hours of instructor-led training each day
24-hour lab access
Digital courseware **

* For residential training only. Doesn't apply for online courses
** Some exceptions apply. Please refer to the Exam Track or speak with our experts
*** Pass first time or train again free (just pay for accommodation, exams and incidental costs)

Prerequisites

This course offers you a career development path if you already hold the ISEB/EXIN ITIL® Foundation certificate. It is recommended - but not required - that you have exposure to basic concepts in IT, and related work experience of at least two years.

Relevant roles include: IT Management, IT Finance Manager, Capacity Manager, Availability Manager, Service Level Manager, Business Continuity Manager, Service Portfolio Manager, Supplier Relationship Manager.

Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.

Reviews

Here's the Firebrand Training review section. Since 2001 we've trained exactly 102635 students and asked them all to review our Accelerated Learning. Currently, 96.68% have said Firebrand exceeded their expectations.

Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.

"The trainer was very informative without going into too much detail and provided good examples and a good amount of interaction."
A.S., Itec Group LTD. (4/3/2021 (Thursday) to 5/3/2021 (Friday))

"As expected, the training is to a high standard, which they are confident about. I used the Online Instructor Lead OIL training system, along with other on-site students and was pleasantly surprised at how well it was run. This had the same level of interaction as I would have had, if I had attended site also. Whilst it was a very intense course, I would recommend the Firebrand course to others wishing qualify."
Ruben Camacho, Sony Professional Solutions. (4/3/2021 (Thursday) to 5/3/2021 (Friday))

"The trainer was polite, helpful, and very professional. He engaged closely with everybody's progress during the course, encouragec participation, and was always willing to answer any questions. What might seem like hard to understand ITIL language is translated into easy an to understand structure."
Gregory George, WPP IT. (4/3/2021 (Thursday) to 5/3/2021 (Friday))

Course Dates

Start	Finish	Status	Location
22/2/2021 (Monday)	24/2/2021 (Wednesday)	Finished - Leave feedback	-
28/6/2021 (Monday)	30/6/2021 (Wednesday)	Wait list	Nationwide
9/8/2021 (Monday)	11/8/2021 (Wednesday)	Limited availability	Nationwide
20/9/2021 (Monday)	22/9/2021 (Wednesday)	Open	Nationwide
1/11/2021 (Monday)	3/11/2021 (Wednesday)	Open	Nationwide
13/12/2021 (Monday)	15/12/2021 (Wednesday)	Open	Nationwide

ITIL® - V3 Intermediate Level: Service Capability - Service Offerings and Agreements