ITIL® - V3 Intermediate Level: Service Capability - Service Offerings and Agreements

Benefits

The ITIL process and certification will provide you with a systematic approach to IT management. Adopting its guidance will improve your:

• IT services through best practice, standards and guidance
• Customer satisfaction, through a more professional approach to service delivery
• Productivity
• Use of skills and experience
• Operating efficiencies
• Delivery of third-party services, through the specification of ITIL or ISO/IEC 20000 as the standard for service delivery

Seven reasons why you should sit your course with Firebrand Training

1. Two options of training. Choose between residential classroom-based, or online courses
2. You'll be certified fast. With us, you’ll be trained in record time
3. Our course is all-inclusive. A one-off fee covers all course materials, exams**, accommodation* and meals*. No hidden extras.
4. Pass first time or train again for free. This is our guarantee. We’re confident you’ll pass your course first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
5. You’ll learn more. A day with a traditional training provider generally runs from 9am – 5pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day quality learning time, with your instructor
6. You’ll learn faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
7. You’ll be studying with the best. We’ve been named in Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified over 100,000 professionals