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ITIL is the framework for IT service delivery. If your organisation is implementing ITIL (IT Infrastructure Library®), it's time to learn how to deliver this IT service. Including the relevant IT practices, tasks and procedures tailored to your organisation.
You'll pass this ITIL V3 Intermediate Level: Service Capability - Service Offerings and Agreements certification course 20% faster than traditional training. Plus the course is delivered by ITIL consultants - experts who work with ITIL on a daily basis. Your training consultant will help you:
This certification course is worth four ITIL credits towards the ITIL® Expert qualification.
We run more than ten ITIL courses, including Foundation, Service Capability, Service Lifecycle and Managing Across the Lifecycle. You can build your own ITIL course, based on your specific requirements. Speak to us to see how you can learn ITIL at twice the speed.
ITIL® and IT Infrastructure Library® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The ITIL® courses on this page are offered by Thynk ATO of AXELOS Limited. ITIL® is a registered trade mark of AXELOS Limited. All rights reserved.
The ITIL process and certification will provide you with a systematic approach to IT management. Adopting its guidance will improve your:
You'll learn:
You'll sit the following exam:
This exam is worth four ITIL credits towards the ITIL® Expert qualification.
Included:
Your accelerated course includes:
This course offers you a career development path if you already hold the ISEB/EXIN ITIL® Foundation certificate. It is recommended - but not required - that you have exposure to basic concepts in IT, and related work experience of at least two years.
Relevant roles include: IT Management, IT Finance Manager, Capacity Manager, Availability Manager, Service Level Manager, Business Continuity Manager, Service Portfolio Manager, Supplier Relationship Manager.
Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.
Here's the Firebrand Training review section. Since 2001 we've trained exactly 125505 students and asked them all to review our Accelerated Learning. Currently, 96.60% have said Firebrand exceeded their expectations.
Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.
"Great training at a convenient location."
Kenneth Brann, DOD. (25/7/2022 (Monday) to 26/7/2022 (Tuesday))
"Great training at a convenient location."
Kenneth Brann, DOD. (25/7/2022 (Monday) to 26/7/2022 (Tuesday))
"Firebrand\'s approach to training just makes sense."
Darren Edmondson. (25/7/2022 (Monday) to 26/7/2022 (Tuesday))
"Firebrand\'s approach to training just makes sense."
Darren Edmondson. (25/7/2022 (Monday) to 26/7/2022 (Tuesday))
"I have attended a number of courses now with firebrand, in class and remote. Always very well presented and knowledgeable instructors."
Caig Iveson-Dance, Kier. (6/1/2022 (Thursday) to 7/1/2022 (Friday))
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