ITIL® - 4 Specialist Create, Deliver and Support

Duration

Duration:

Only 3 Days

Method

Method:

Classroom / Online / Hybrid

Next date

Next date:

28/6/2021 (Monday)

Overview

On this accelerated ITIL 4 Specialist Create, Deliver and Support course, you’ll discover how to integrate different value streams to create, deliver and support products.

In just 2 days, you’ll learn about service performance and quality to create innovative and reliable services as improvement methods to your business. You’ll also build knowledge across:

  • Value streams and their relationship with ITIL
  • The concepts and challenges that relate to organisational structure, team capabilities, roles, and culture across the SVS
  • The concepts and challenges of buy versus build considerations, sourcing options, and service integration management (SIAM)

If you’re responsible for digital products and services as an ITSM practitioner, this course is ideal for you.

You’ll get access to official courseware and learn from certified instructors, as Firebrand are an AXELOS Accredited Training Organisation. At the end of your course, you’ll sit the official exam and achieve your ITIL 4 Specialist Create, Deliver and Support certification.

Through Firebrand’s Lecture | Lab | Review methodology, you’ll get your ITIL 4 Specialist Create, Deliver and Support certification in 2 days and be one step closer to achieving the ITIL 4 Managing Professional.


The ITIL 4 Managing Professional explained


The ITIL 4 Specialist Create, Deliver and Support is 1 of 4 modules of the ITIL 4 Managing Professional (ITIL MP) certification, designed to help you achieve efficient IT-enabled services, teams and workflows in your business.

Certify in all 4 modules in order to become an :

Seven reasons why you should sit your course with Firebrand Training

  1. Two options of training. Choose between residential classroom-based, or online courses
  2. You'll be certified in just 3 days. With us, you’ll be trained in record time
  3. Our course is all-inclusive. A one-off fee covers all course materials, exams, accommodation and meals. No hidden extras
  4. Pass first time or train again for free. This is our guarantee. We’re confident you’ll pass your course first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
  5. You’ll learn more. A day with a traditional training provider generally runs from 9am – 5pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day quality learning time, with your instructor
  6. You’ll learn faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
  7. You’ll be studying with the best. We’ve been named in Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified 102635 professionals, and we’re partners with all of the big names in the business

Benefits

Module 1: Understand how to plan and build a service value stream to create, deliver, and support services

  • Learn the concepts and challenges that relate to organisational structure, team capabilities, roles, and culture across the SVS
  • Understand the value of positive communications
  • Understand the planning and management of resources in the SVS
  • Understand the value and use of IT across the SVS

Module 2: Discover how relevant ITIL practices contribute to creation, delivery, and support across the SVS and value streams

  • Learn how to design, develop, and transition a value stream using ITIL practices
  • Learn how to better provide user support using ITIL practices

Module 3: Learn how to create, deliver, and support services

  • Discover how to prioritise, structure, and coordinate work and activities
  • Understand buy versus build considerations, sourcing options, and service integration management (SIAM)

Benefits of Training with Firebrand

  • Two options of training - Residential classroom-based, or online courses
  • A purpose-built training centre – get access to dedicated Pearson VUE Select facilities
  • Certification Guarantee – pass first time or train again free (just pay for accommodation, exams and incidental costs)
  • Everything you need to certify – you’ll sit your exam at the earliest available opportunity after the course - either immediately after your classroom course, or as soon as there are slots available, if you've taken it online
  • No hidden extras – one cost covers everything you need to certify

Curriculum

Module 1: Understand how to plan and build a service value stream to create, deliver, and support services

  • Learn the concepts and challenges that relate to organisational structure, team capabilities, roles, and culture across the SVS
  • Understand the value of positive communications
  • Understand the planning and management of resources in the SVS
  • Understand the value and use of IT across the SVS

Module 2: Discover how relevant ITIL practices contribute to creation, delivery, and support across the SVS and value streams

  • Learn how to design, develop, and transition a value stream using ITIL practices
  • Learn how to better provide user support using ITIL practices

Module 3: Learn how to create, deliver, and support services

  • Discover how to prioritise, structure, and coordinate work and activities
  • Understand buy versus build considerations, sourcing options, and service integration management (SIAM)

Exam Track

As part of your accelerated course, you’ll sit the following exam at the Firebrand Training centre, covered by your Certification Guarantee:

  • ITIL 4 Specialist Create, Deliver and Support
    • Format: Multiple choice
    • Duration: 90 minutes
    • Number of Questions: 40
    • Passing score: 70%

What's Included

Your accelerated course includes:

  • Accommodation *
  • Meals, unlimited snacks, beverages, tea and coffee *
  • On-site exams **
  • Exam vouchers **
  • Practice tests **
  • Certification Guarantee ***
  • Courseware
  • Up-to 12 hours of instructor-led training each day
  • 24-hour lab access
  • Digital courseware **
  • * For residential training only. Doesn't apply for online courses
  • ** Some exceptions apply. Please refer to the Exam Track or speak with our experts
  • *** Pass first time or train again free (just pay for accommodation, exams and incidental costs)

Prerequisites

To achieve your ITIL 4 Specialist Create, Deliver and Support certification, you must possess the ITIL 4 Foundation certification.

Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.

Reviews

Here's the Firebrand Training review section. Since 2001 we've trained exactly 102635 students and asked them all to review our Accelerated Learning. Currently, 96.68% have said Firebrand exceeded their expectations.

Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.


"The trainer was very informative without going into too much detail and provided good examples and a good amount of interaction."
A.S., Itec Group LTD. (4/3/2021 (Thursday) to 5/3/2021 (Friday))

"The trainer was very informative without going into too much detail and provided good examples and a good amount of interaction."
A.S., Itec Group LTD. (4/3/2021 (Thursday) to 5/3/2021 (Friday))

"As expected, the training is to a high standard, which they are confident about. I used the Online Instructor Lead OIL training system, along with other on-site students and was pleasantly surprised at how well it was run. This had the same level of interaction as I would have had, if I had attended site also. Whilst it was a very intense course, I would recommend the Firebrand course to others wishing qualify."
Ruben Camacho, Sony Professional Solutions. (4/3/2021 (Thursday) to 5/3/2021 (Friday))

"As expected, the training is to a high standard, which they are confident about. I used the Online Instructor Lead OIL training system, along with other on-site students and was pleasantly surprised at how well it was run. This had the same level of interaction as I would have had, if I had attended site also. Whilst it was a very intense course, I would recommend the Firebrand course to others wishing qualify."
Ruben Camacho, Sony Professional Solutions. (4/3/2021 (Thursday) to 5/3/2021 (Friday))

"The trainer was polite, helpful, and very professional. He engaged closely with everybody's progress during the course, encouragec participation, and was always willing to answer any questions. What might seem like hard to understand ITIL language is translated into easy an to understand structure."
Gregory George, WPP IT. (4/3/2021 (Thursday) to 5/3/2021 (Friday))

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