SAP® Certified Application Associate - CRM Fundamentals - Only 10 Days

Why

Seven reasons why you should sit your course with Firebrand Training

Find Out How We Help You To Learn New Skills Quickly

  1. You'll be SAP® CRM certified in just 10 days. With us, you’ll be SAP® CRM trained in record time
  2. Our SAP® CRM course is all-inclusive. A one-off fee covers all course materials, exams, accommodation and meals. No hidden extras
  3. Pass SAP® CRM first time or train again for free. This is our guarantee. We’re confident you’ll pass your course first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
  4. You’ll learn more. A day with a traditional training provider generally runs from 9am – 5pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day quality learning time, with your instructor
  5. You’ll learn SAP® CRM faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
  6. You’ll be studying SAP® CRM with the best. We’ve been named in Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified 72,074 professionals, and we’re partners with all of the big names in the business
  7. You'll do more than study Firebrand's courseware. We use practical exercises to make sure you can apply your new knowledge to the work environment. Our instructors use demonstrations and real-world experience to keep the day interesting and engaging

Think you are ready for the course? Take a FREE practice test to assess your knowledge!

What

The SAP® Certified Application Associate – CRM Fundamentals course will help you improve your SAP® Customer Relationship Management skills. You will take the official SAP® exam, and gain the SAP® Certified Application Associate – Customer Relationship Management certification.

The SAP® CRM certification will prove your understanding of SAP® CRM basics and navigation. You’ll learn about:

  • Master data
  • Organisational management
  • Product management
  • Transactional processing
  • Sales
  • Marketing
  • Customer service
  • Middleware setup and maintenance
  • Billing
  • Pricing
  • Interaction channels
  • CRM reporting

And you will become a SAP® Certified Application Associate in CRM Fundamentals with SAP® CRM 7.0. You'll be able to manage your company's SAP® CRM, and gain the necessary skills for roles such as: SAP® CRM consultant, project team member, analyst or trainer.

Note: SAP® is a registered trademark of SAP® AG. Firebrand Training Limited is not affiliated or related to any division or subsidiary of SAP® AG

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Interested? See prices or call +33 (0) 181 22 44 68

Other accelerated training providers rely heavily on lecture and independent self-testing and study.

Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.

Firebrand Training provides instruction to meet every learning need:

  • Intensive group instruction
  • One-on-one instruction attention
  • Hands-on labs
  • Lab partner and group exercises
  • Question and answer drills
  • Independent study

This information has been provided as a helpful tool for candidates considering training. Courses that include certification come with a Certification Guarantee. Pass first time or train again for free (just pay for accommodation, exams and incidental costs). We do not make any guarantees about personal successes or benefits of obtaining certification. Benefits of certification determined through studies do not guarantee any particular personal successes.

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Overview Of the SAP CRM Solution

  • Fundamentals and Architecture
  • CRM Modules
  • Implementing & Operating SAP CRM
  • CRM Customising Fundamentals
  • CRM Basic Data
  • CRM Business Transactions
  • Process Controls and Determination
  • Billing

CRM Middleware

  • CRM Admin Console
  • Messaging Bdoc
  • Data loading
  • Data flow
  • XIF and External Systems
  • BW Adaptor
  • Groupware Adaptor
  • Field Applications

CRM User Interface

  • SAP UI Overview and Concepts
  • Customising Business roles, Navigation bars and Transaction launchers
  • Architecture
  • UI Config
  • Application Enhancement Tool including Easy enhancement Workbench
  • Component Enhancement concepts
  • Configuration of Skin

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Interested? See prices or call +33 (0) 181 22 44 68

You'll sit the following exam:

  • SAP® Certified Application Associate - CRM Fundamentals with SAP® CRM 7.0 Ehp1 (Code: C_TCRM20_71)

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Interested? See prices or call +33 (0) 181 22 44 68

Included:

  • SAP® course material
  • Official SAP® Press book: "SAP® CRM Web Client Customizing and Development"

Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.

Our Accelerated Learning Programmes include:

  • Intensive Hands-on Training Utilising our (Lecture | Lab | Review)TM Delivery
  • Comprehensive Study Materials, Program Courseware and Self-Testing Software including MeasureUp *
  • Fully instructor-led program with 24 hour lab access
  • Examination vouchers **
  • On site testing ***
  • Accommodation, all meals, unlimited beverages, snacks and tea / coffee****
  • Transportation to/from designated local railway stations
  • Examination Passing Policy

Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.

Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.

Firebrand goes digital

We’re currently migrating from printed to digital courseware. Some courseware is already available in digital, while other books remain in printed form. To find out if this course is digital, call us on +33 (0) 181 22 44 68.

There are several benefits of easy-to-use digital courseware: downloads are immediate, and you’ll always have your courseware available wherever you are. You won’t need to wait for a printed book to be delivered before you start learning – and it’s better for the environment. You can choose to download the courseware to your own device, or borrow one of ours.

Considering a Microsoft course? Always have the most up-to-date Microsoft digital courseware with ‘Fresh Editions’. This gives you access to all versions of digital courseware – you’ll receive updates and revisions of your textbook, at no charge, for the life of that course.

Examination Passing Policy

Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year.  Students will only be responsible for accommodations and vendor exam fees.

Please note

  • * Not on all courses
  • ** Examination vouchers are not included for the following courses: PMI, GIAC, CREST and CISSP CBK Review. Exam vouchers may also not be included for Apprentices and will require a separate purchase by an employer due to Education and Skills Funding Agency guidelines.
  • *** On site testing is not included for our PMI, GIAC, CREST, CSX Practitioner or ITIL Managers and Revision Certification Courses
  • **** Accommodation not included on the CISSP CBK Review Seminar

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Interested? See prices or call +33 (0) 181 22 44 68

The following are beneficial, though not necessary:

  • Experience of working with, or implementing, a SAP® Customer Relationship Management/CRM system or other enterprise CRM system
  • Understanding of customer account management and the business principles involved, such as customer transaction processing, customer pricing and customer billing
  • Understanding of the business processes involved in customer relationship management, including the areas of customer sales, customer marketing, customer services and customer analytics and reporting
  • Familiarisation with web client user interfaces for customers, or similar applications, and the business processes and functionality involved
  • Familiarisation with customer relationship management principles such as customer interaction and customer interaction channels, including channel partner management
  • Familiarisation with the concept of customer relationship types, such as business partners

Unsure whether you meet the prerequisites?

Don’t worry - we’ll discuss your technical background, experience and qualifications to determine whether this accelerated course suits you.

Just call us on +33 (0) 181 22 44 68 and speak to one of our enrolment consultants.

Firebrand is an immersive environment and requires commitment. Some prerequisites are simply guidelines; you may find your unique experience, attitude and determination enables you to succeed on your accelerated course.

Interested? See prices or call +33 (0) 181 22 44 68

When

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18/2/2019 (Monday)

27/2/2019 (Wednesday)

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24/6/2019 (Monday)

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5/8/2019 (Monday)

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16/9/2019 (Monday)

25/9/2019 (Wednesday)

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28/10/2019 (Monday)

6/11/2019 (Wednesday)

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9/12/2019 (Monday)

18/12/2019 (Wednesday)

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Reviews

Here's the Firebrand Training review section. Since 2001 we've trained exactly 72,074 students and asked them all to review our Accelerated Learning. Currently, 96.74% have said Firebrand exceeded their expectations.

Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.


"The course was very informative and professional."
Declan Garrett, Louvre. - ISACA CISM Certification (4 days) (28/5/2019 to 31/5/2019)

"Fast paced but delivered by a top instructor"
Anonymous. - (ISC)2 CISSP Boot Camp (6 days) (20/5/2019 to 25/5/2019)

"The Firebrand experience will definitely suit you if you are after a boot camp, accelerated learning opportunity that does what it says on the tin. The facilities are just what you would expect and everything is on tap. Leaves you free to study and gives you the best possible chance of passing. It may not be everyone's preference but I can't fault it and have done 3 week long courses here as a result! Best of its type...."
Anonymous. - (ISC)2 CISSP Boot Camp (6 days) (20/5/2019 to 25/5/2019)

"focused training in a supportive environment with top rated tutors"
Colin McMahon, Skipton Building Society. - (ISC)2 CISSP Boot Camp (6 days) (20/5/2019 to 25/5/2019)

"The CISSP boot camp is a tough week but I learned a lot, the delivery was very professional. The tutor has a way of teaching that helps you relate the course content to real world scenarios. You can tell he loves the world of Infosec. The facilities are great. Hotel, , training centre, coffee, fruit and lemon sherberts in abundance, would highly recommend Firebrand. I am writing this before my exam... So wish me luck. "
Wayne Kiernan, Tilney Group. - (ISC)2 CISSP Boot Camp (6 days) (20/5/2019 to 25/5/2019)

"Excellent instruction and facilities. A great opportunity to really be able to focus on a subject matter and get a great understanding of the subject content. The style used by our instructor was exceptional. I have yet to meet a better instructor who can make the complex simple and ensure that the information you need for the assessment is retained."
Anonymous. - (ISC)2 CISSP Boot Camp (6 days) (20/5/2019 to 25/5/2019)

"This is the second course I've done here and I find this approach to training perfect for me. The on-campus accommodation and amount of time spent with the instructor enables me to focus entirely on what I'm trying to learn without needing to worry about "normal" life."
Anonymous. - (ISC)2 CISSP Boot Camp (6 days) (20/5/2019 to 25/5/2019)

"Excellent training which, although painful at times, succeeded in covering a huge topic in just 5 days. Most impressively was the fact I finished feeling I had learned and even enjoyed the experience. It was a way more effective use of time than a normal 9-5 course."
Anonymous. - (ISC)2 CISSP Boot Camp (6 days) (20/5/2019 to 25/5/2019)

"One of the best training events I have attended. I had relatively less experience when I signed up for the CISSP course and I have learned a lot. The instructor is really experienced and the best. "
Jai Aenugu, The TechForce limited . - (ISC)2 CISSP Boot Camp (6 days) (20/5/2019 to 25/5/2019)

"Firebrand makes sure you have what you need to succeed and works hard to make sure all issues that may pop up are dealt with quickly and satisfactorily."
Joseph Naber. - ISTQB Firebrand's Training for ISTQB's Foundation & Advanced Test Manager Certification (5 days) (20/5/2019 to 24/5/2019)

"Great Course, Great Tutor - Second time at firebrand, and the general organisation and implementation of the courses is very well put together - takes all stresses out of the course. "
M.G.. - EC-Council Certified Network Defender (CND) (4 days) (20/5/2019 to 23/5/2019)

"Excellent learning facility, great teacher and delivery of training."
J.M.. - EC-Council Certified Network Defender (CND) (4 days) (20/5/2019 to 23/5/2019)

"Good facilities, good instructor and good course material."
M.B., Yorkshire Water. - EC-Council Certified Network Defender (CND) (4 days) (20/5/2019 to 23/5/2019)

"Great instructor, who provided us with a lot of great insights into the world of data analysis."
J.W.. - BCS Level 4 Certificate in Data Analysis Concepts (4 days) (20/5/2019 to 23/5/2019)

"The trainers were great and made some dry topics enjoyable to learn."
Anonymous. - Cyber Crime Investigation (5 days) (20/5/2019 to 24/5/2019)

"Firebrand surprised me with their teaching techniques. Highly recommended. "
Lenka Wolfova, Kuehne - Nagel. - BCS Level 4 Certificate in Data Analysis Concepts (4 days) (20/5/2019 to 23/5/2019)

"Helpful information provided in the course to get through the exam. Days were well structured and included not only talking but activities to take part in too."
Anonymous. - BCS Level 4 Certificate in Data Analysis Concepts (4 days) (20/5/2019 to 23/5/2019)

"I appreciated the efficiency of being able to learn everything I needed for the exam in a single week and to take the exam in the same week. The residential experience also helped to maintain the right frame of mind."
Anonymous. - BCS Level 4 Certificate in Data Analysis Concepts (4 days) (20/5/2019 to 23/5/2019)

"The instructor was very much experienced, enthusiastic about what he taught and delivered the content with great passion."
Akin Ayeni, BAE. - ISACA CRISC Certification (Certified in Risk and Information Systems Control) (3 days) (20/5/2019 to 22/5/2019)

"I enjoyed the training and felt the tutor led discussions well with useful examples to complement his delivery with some of his experiences. Good and well controlled use of group discussion. Thank you"
Anonymous. - ISACA CRISC Certification (Certified in Risk and Information Systems Control) (3 days) (20/5/2019 to 22/5/2019)

"I enjoyed my time here and was taught what was needed to know very well."
E.W., Plexus Law. - ISTQB Firebrand's Training for ISTQB's Foundation Software Tester Certification (2 days) (20/5/2019 to 21/5/2019)

"Great place to learn. Area, food, accommodation and schedule were good. I would have slightly preferred teaching to be focused more on passing exam when an exam is present"
Anonymous. - ISTQB Firebrand's Training for ISTQB's Foundation Software Tester Certification (2 days) (20/5/2019 to 21/5/2019)

"Agile Tester was a great course and I will able to take back what I have learned to my employer to possibly improve some of our practices in the Agile methodology."
John Clark, allpay. - Software Testing Agile Tester (2 days) (20/2/2019 to 21/2/2019)

"A great introduction to Agile."
Anonymous. - Software Testing Agile Tester (2 days) (20/2/2019 to 21/2/2019)

"Tutor tailored the course to the trainers specific needs. Asked us what we wanted to take away from the course, and added what he could into the course."
Zachary Hart, Red Bull Technology. - Software Testing Agile Tester (2 days) (20/2/2019 to 21/2/2019)

"One of the best training courses I have been on for several years."
Julian Higgs. - Amazon Web Services (AWS) Firebrand training for AWS Certified Solutions Architect - Associate and Professional certification (7 days) (11/2/2019 to 16/2/2019)

"Fantastic Environment for Learning...Great Instructors who will go out of the way to help you and are always available. Brilliant Training Centre!"
Sam Marshall, NHS. - Cisco CCNA Wireless (WIFUND) (4 days) (18/2/2019 to 21/2/2019)

"Good and intensive training."
A.A. - CompTIA Network+ Certification and Training (3 days) (18/2/2019 to 20/2/2019)

"Great course would recommend reading the training materials before arrival."
J.J.. - CompTIA Network+ Certification and Training (3 days) (19/12/2018 to 21/12/2018)

"Great lecturer, very helpful, always happy to come to Firebrand."
Robert Clarke, BTGPLC. - CompTIA Network+ Certification and Training (3 days) (18/2/2019 to 20/2/2019)

"Good learning experience."
Anonymous. - CompTIA Network+ Certification and Training (3 days) (18/2/2019 to 20/2/2019)

"Great tutor, facilities and food! Would highly recommend the instructor!"
Anonymous. - CompTIA Network+ Certification and Training (3 days) (18/2/2019 to 20/2/2019)

"Accommodation was great, course was great, food was great. Will definitely use them again."
David Oliver, Cyber Firm. - CompTIA A+ & Network+ (7 days) (14/2/2019 to 20/2/2019)

"Firebrand have made accelerated learning less daunting, their facilities allow you to focus on your learning while all other needs are catered for, so you can focus on what you are there to do."
Joseph Naber, Games Workshop PLC. - Software Testing Introduction to DevOps (2 days) (18/2/2019 to 19/2/2019)

"A good on-site into Devops if your company is moving in that direction."
Anonymous. - Software Testing Introduction to DevOps (2 days) (18/2/2019 to 19/2/2019)

"Introduction to DevOps was an insightful and interesting course that makes you think about development methodology’s and how they can work for you and your projects. "
John Clark, Allpay. - Software Testing Introduction to DevOps (2 days) (18/2/2019 to 19/2/2019)

"The course was informative and contained a lot of content relevant to the apprenticeship. The course leader catered to all learning styles and ensured everyone was absorbing the content at their own pace, without detriment to others."
Zachary Hart, Red Bull Technology. - Software Testing Introduction to DevOps (2 days) (18/2/2019 to 19/2/2019)

"I had fun met some nice new people got more knowledge."
James Beynon, Amplitude. - Software Testing Introduction to DevOps (2 days) (18/2/2019 to 19/2/2019)

"I enjoyed the course, the content was engaging and informative. I rather enjoyed the engaging exercises throughout the course."
Anonymous. - Software Testing Introduction to DevOps (2 days) (18/2/2019 to 19/2/2019)

"This course was very helpful in understanding the principles of DevOps vs Agile. The teacher was passionate and engaging with entertaining and informative activities to help us gain a better understanding."
Anonymous. - Software Testing Introduction to DevOps (2 days) (18/2/2019 to 19/2/2019)

"The course was extremely helpful, full of content; both specifically for the exam and for the real world environment."
Benjamin Brunyee, IBM. - App and Web Development Software Development Fundamentals (3 days) (18/2/2019 to 19/2/2019)

"Great support and crash course. Good atmosphere."
J.J., Esure. - App and Web Development Software Development Fundamentals (3 days) (18/2/2019 to 19/2/2019)

"The training was well structured and the lecturer was very knowledgeable and was ready to answer any questions. Breaks are well structured ensuring you're always fresh for learning. You walk away with lots of embedded knowledge. "
Anonymous, IBM. - App and Web Development Software Development Fundamentals (3 days) (18/2/2019 to 19/2/2019)

"Great course, make sure you sleep first as there are long days!"
Tim Smith, AJ Bell. - EC-Council Certified Ethical Hacker (CEH) (5 days) (21/1/2019 to 25/1/2019)

"One of the best courses I've ever done. This is the second time I have done it, absolutely fabulous!"
Samuel-Alexander Couchman. - EC-Council Certified Ethical Hacker (CEH) (5 days) (21/1/2019 to 25/1/2019)

"Very focused, intense with rich learning opportunities. Very knowledgeable instructor."
G.M.. - EC-Council Certified Ethical Hacker (CEH) (5 days) (21/1/2019 to 25/1/2019)

"Facilities excellent"
Andrew Wilson, Gen2 City and Guilds Group. - EC-Council Certified Ethical Hacker (CEH) (5 days) (21/1/2019 to 25/1/2019)

"I have found this a very useful course, set in good accommodation within a friendly environment and would thoroughly recommend it to anyone."
Wayne Brooks, Devon County Council. - BCS Level 4 Certificate in Data Analysis Concepts (4 days) (21/1/2019 to 24/1/2019)

"I enjoyed the whole experience, facility, trainer, accommodation and food are excellent. I have done lots of facility based courses and this has been the best company that i have ever trained with."
Neville Chilton. - (ISC)2 CISSP Boot Camp (6 days) (7/1/2019 to 12/1/2019)

"The training centre is very well organised and professional, I found the course very detailed and got a lot out of it."
Joseph Naber. - Microsoft MTA Software Development Fundamentals (3 days) (10/1/2019 to 11/1/2019)

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