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Get the skills needed to support your organisation in implementing and managing an IT Service Management System (ITSMS), based on ISO/IEC 20000-1:2005.
In three days, you'll learn the fundamental Information Technology Service principles, concepts and best practices. You'll also learn how to plan, implement and evaluate an ITSMS, based on ISO 20000
Maybe you're preparing for an ISO 20000-1 certification audit? If so, this course will teach you how to achieve that accreditation.
The ISO 20000 Lead Implementer is a PECB (Professional Evaluation and Certification Board) official course. It's 40% faster than traditional training, and has been developed in-line with:
As of March 2023, PECB have partnered with Credly to offer you the chance of earning a digital badge upon completing your certification.
You'll get one year’s free membership of PECB (Professional Evaluation and Certification Board) - which usually costs around £250. You can also apply for the following certifications, depending on your level of experience:
At the end of the course, you'll be tested on the following modules. After three days, you'll have all the knowledge needed to pass the exam:
You'll sit the following exam during the course:
The exam covers the following topics. Don't be overwhelmed - you'll get all the knowledge you need to pass your exam, during this three-day course:
As well as gaining your ISO 20000 certification, you'll also be provided with a free student manual which you can take home with you. It contains over 450 pages of information and practical examples.
We recommend that you have basic knowledge of ISO 20000, or some knowledge of IT Service Management concepts.
Olemme kouluttaneet kymmenen vuoden aikana yli 134.561 opiskelijaa. Heitä kaikkia on pyydetty arvioimaan pikakurssimme. Tällä hetkellä 96,40% on sitä mieltä, että Firebrand on ylittänyt heidän odotuksensa:
"Content very extensive and the material was followed by the tutor to the page. Many quick tests / quizzes which were useful."
Jeff Proctor, Volks Wagen UK. (8/11/2023 (Keskiviikko) - 10/11/2023 (Perjantai))
"Content very extensive and the material was followed by the tutor to the page. Many quick tests / quizzes which were useful."
Jeff Proctor, Volks Wagen UK. (8/11/2023 (Keskiviikko) - 10/11/2023 (Perjantai))
"Best place to train. Your are not disturbed in any way and can focus on the training. Facility er in top very nice accomidations and trainer is awsome in getting all focussed no matter level of skills and competences. I fully recommend Firebrand if you need the best this is it no other can supply better options."
Martin Mathiassen, Erhvervsministeriets Departement. (23/8/2023 (Keskiviikko) - 25/8/2023 (Perjantai))
"Best place to train. Your are not disturbed in any way and can focus on the training. Facility er in top very nice accomidations and trainer is awsome in getting all focussed no matter level of skills and competences. I fully recommend Firebrand if you need the best this is it no other can supply better options."
Martin Mathiassen, Erhvervsministeriets Departement. (23/8/2023 (Keskiviikko) - 25/8/2023 (Perjantai))
"Very full-on and very interesting course."
Jonathan Freedman, Howard Kennedy LLP. (23/8/2023 (Keskiviikko) - 25/8/2023 (Perjantai))
Alkaa |
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27/11/2023 (Maanantai) |
29/11/2023 (Keskiviikko) |
Päättynyt - Jätä palautetta |
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1/4/2024 (Maanantai) |
3/4/2024 (Keskiviikko) |
Odotuslista |
Maanlaajuinen |
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13/5/2024 (Maanantai) |
15/5/2024 (Keskiviikko) |
Rajoitettu määrä paikkoja |
Maanlaajuinen |
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24/6/2024 (Maanantai) |
26/6/2024 (Keskiviikko) |
Paikkoja saatavilla |
Maanlaajuinen |
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5/8/2024 (Maanantai) |
7/8/2024 (Keskiviikko) |
Paikkoja saatavilla |
Maanlaajuinen |
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16/9/2024 (Maanantai) |
18/9/2024 (Keskiviikko) |
Paikkoja saatavilla |
Maanlaajuinen |
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