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Master the best practices for implementing and managing an IT Service Management System - as specified in ISO/IEC 20000-1:2018 - in just 1 day.
On this accelerated ISO 20000 Foundation course, you’ll study the IT Service Management processes, including: planning and implementing new and changed services, service delivery, relationship management, problem resolution, control processes, and release processes.
You’ll be introduced to the ISO 20000 family of standards and study:
You’ll take the PECB Certified ISO/IEC 20000 Foundation exam as part of your accelerated course. This exam is covered by your Certification Guarantee.
As of March 2023, PECB have partnered with Credly to offer you the chance of earning a digital badge upon completing your certification.
If you are responsible for the implementation of the ISO 20000 standard, this 1-day course is ideal for you. This course is also beneficial for:
Introduction to Service Management System (SMS) concepts as required by ISO 20000
Implementing the IT service management processes based on ISO 20000 and Certification Exam
You'll sit the following exam at the Firebrand Training Centre, covered by your Certification Guarantee:
The PECB Certified ISO/IEC 20000 Foundation exam meets the requirements of the PECB Examination and Certification Programme (ECP).
This one-hour exam covers the following competence domains:
There are no prerequisites for this accelerated course.
Olemme kouluttaneet kymmenen vuoden aikana yli 134.561 opiskelijaa. Heitä kaikkia on pyydetty arvioimaan pikakurssimme. Tällä hetkellä 96,40% on sitä mieltä, että Firebrand on ylittänyt heidän odotuksensa:
"Content very extensive and the material was followed by the tutor to the page. Many quick tests / quizzes which were useful."
Jeff Proctor, Volks Wagen UK. (8/11/2023 (Keskiviikko) - 10/11/2023 (Perjantai))
"Content very extensive and the material was followed by the tutor to the page. Many quick tests / quizzes which were useful."
Jeff Proctor, Volks Wagen UK. (8/11/2023 (Keskiviikko) - 10/11/2023 (Perjantai))
"Best place to train. Your are not disturbed in any way and can focus on the training. Facility er in top very nice accomidations and trainer is awsome in getting all focussed no matter level of skills and competences. I fully recommend Firebrand if you need the best this is it no other can supply better options."
Martin Mathiassen, Erhvervsministeriets Departement. (23/8/2023 (Keskiviikko) - 25/8/2023 (Perjantai))
"Best place to train. Your are not disturbed in any way and can focus on the training. Facility er in top very nice accomidations and trainer is awsome in getting all focussed no matter level of skills and competences. I fully recommend Firebrand if you need the best this is it no other can supply better options."
Martin Mathiassen, Erhvervsministeriets Departement. (23/8/2023 (Keskiviikko) - 25/8/2023 (Perjantai))
"Very full-on and very interesting course."
Jonathan Freedman, Howard Kennedy LLP. (23/8/2023 (Keskiviikko) - 25/8/2023 (Perjantai))
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27/11/2023 (Maanantai) |
27/11/2023 (Maanantai) |
Päättynyt - Jätä palautetta |
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1/4/2024 (Maanantai) |
1/4/2024 (Maanantai) |
Odotuslista |
Maanlaajuinen |
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13/5/2024 (Maanantai) |
13/5/2024 (Maanantai) |
Rajoitettu määrä paikkoja |
Maanlaajuinen |
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24/6/2024 (Maanantai) |
24/6/2024 (Maanantai) |
Paikkoja saatavilla |
Maanlaajuinen |
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5/8/2024 (Maanantai) |
5/8/2024 (Maanantai) |
Paikkoja saatavilla |
Maanlaajuinen |
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16/9/2024 (Maanantai) |
16/9/2024 (Maanantai) |
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Maanlaajuinen |
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