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ITIL® - Foundation (ITIL 4)

Kesto

Kesto:

Vain 2 päivän

Menetelmä

Menetelmä:

luokkahuone / Online / Hybridi

Seuraava päivä

Seuraava päivä:

22/10/2020 (Torstai)

Overview

Achieve your ITIL V4 Foundation certification on Firebrand Training's accelerated 2-day course. Develop the skills to successfully transform your organisation and take advantage of information technology in the modern service economy.

ITIL (IT Infrastructure Library ®) is the only consistent and comprehensive documentation of best practice for IT Service Management. It provides a framework to support organisations in improving their tech-enabled products. Learn to utilise and adapt to different aspects of digitisation in the business world with AXELOS' ITIL 4 Foundation certification.

In 2 days, you'll learn how to:

  • Key concepts in the ITIL 4 framework
  • The ITIL service value system
  • The four dimensions of service management
  • ITSM
  • The seven guiding principles of ITIL 4

This accelerated ITIL Foundation course is delivered by ITIL consultants - experts who work with ITIL on a daily basis. Their expertise will be at your disposal over the duration of your course as they immerse you in the curriculum. With the use of our Lecture | Lab | Review technique, Firebrand offer and support your various learning needs, guaranteeing you absorb information 40% faster and return certified.

The ITIL 4 Foundation certification is a prerequisite to gaining the ITIL Practitioner certification.

Residential and Online ITIL foundation training

With Firebrand you’ll learn from expert instructors to enhance your understanding of the course material. We offer both a classroom-based and ITIL foundation online training course, including everything you need to get certified in record time:

  • Official courseware, labs and practice exams
  • ITIL 4 Foundation certification exam
  • Accommodation, meals and snacks (for residential courses)

Build your own course

Firebrand have accelerated more than 10 ITIL training courses, including Service Capability, Service Lifecycle and Managing Across the Lifecycle. Build your own ITIL course, based on your team’s specific requirements. Contact us on 080 80 800 888 to discuss building your own ITIL course.

Your ITIL foundation certificate is worth two ITIL credits towards the ITIL® Expertqualification.

ITIL® and IT Infrastructure Library® are Registered Trade Marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Note: This ITIL® course is provided in conjunction with Thynk an AXELOS accredited training organisation.

Thynk ATO of AXELOS Limited offers the ITIL® Foundation Certification (ITIL 4) courses on this page. These courses are a registered trade mark of AXELOS Limited. All rights reserved.

8 syytä, miksi kannattaa hankkia ITIL Foundation Firebrand Trainingiltä:

  1. Koulutuksen ja todistuksen saaminen kestää vain 2 päivän. Meidän kanssamme saat ITIL Foundation -koulutuksen ja -todistuksen ennätysajassa. Todistuksen ansaitset koulutuskeskuksessamme osana intensiivistä ja nopeutettua koulutusta.
  2. Hintaan sisältyy kaikki.Kertamaksu kattaa kaikki kurssimateriaalit, kokeet, kuljetuksen, majoituksen ja ateriat ja tarjoaa kustannustehokkaimman tavan hankkia ITIL Foundation koulutus ja todistus. Ilman mitään lisäkustannuksia.
  3. Suorita tutkinto ensimmäisellä kerralla tai kertaa koulutus ilmaiseksi. Tämä on takuumme. Olemme varmoja, että läpäiset ITIL Foundation -kurssin ensimmäisellä kerralla. Mutta jos näin ei käy, voit tulla takaisin vuoden kuluttua ja maksaa vain majoituksesta ja kokeista. Kaikki muu on ilmaista.
  4. Opit enemmän.Päivä perinteisen koulutuksen tarjoajan kanssa on yleensä klo 9–17, mihin sisältyy pitkä lounastauko. Firebrand Trainingiltä saat vähintään 12 tuntia päivässä keskittynyttä ja häiriötöntä laatukoulutusaikaa opettajasi kanssa.
  5. Opit ITIL Foundation nopeammin. Yhdistämme 3 eri oppimistyyliä (visuaalisen|kuuloon perustuvan|kosketukseen perustuvan) tarjotaksemme materiaalin tavalla joka varmistaa, että opit nopeammin ja helpommin.
  6. Opiskelet huippujen kanssa.Olemme kouluttaneet ja sertifioineet 76.555 ammattilaista ja olemme kumppaneita kaikkien alan suurien nimien kanssa ja olemme saaneet lukuisia palkintoja, mm. Microsoftin Danmarki Vuoden koulutuspartneri 2010, 2011, 2012 ja 2013, Institue of IT Trainingin ”Training Company of the Year 2006, 2007, 2008” Englannissa, ISC(2):n ”Highest Performing Affiliate of the Year 2009 & 2010 – EMEA” sekä EC-Councilin ”Accredited Training Centre of the Year 2010 og 2011”, ”Newcomer of the Year 2011” ja ”Instructors Circle of Excellence”.
  7. Opit enemmän kuin pelkän teorian. Olemme kehittäneet ITIL Foundation kurssia edelleen käyttämällä laboratorioita, esimerkkitapauksia ja harjoittelukokeita varmistaaksemme, että osaat soveltaa uutta tietoa työympäristöön.
  8. Opit parhailta. Ohjaajamme ITIL Foundation kurssilla ovat alan parhaita. He tarjoavat ainutlaatuisen yhdistelmän asiantuntemusta, kokemusta ja intohimoa opetukseen.

Benefits

The ITIL Foundation Certification will provide you with a systematic approach to IT management, covering:

  • IT services through best practice, standards and guidance
  • Customer satisfaction, through a professional approach to service delivery
  • Productivity
  • Use of skills and experience
  • Operating efficiencies
  • Delivery of third-party services, through the specification of ITIL or ISO/IEC 20000 as the standard for service delivery

Thynk ATO of AXELOS Limited offers the ITIL® Foundation Certification (ITIL 4) courses on this page. These courses are a registered trade mark of AXELOS Limited. All rights reserved.

Curriculum

Lesson 1: ITIL 4 Overview

  • Structured Benefits
  • The Service Value System
  • Four Dimensions of Service Management

Lesson 2: Key Concepts of ITIL

  • What is Service Management?
  • Service Relationships
  • Creating Value

Lesson 3: The Four Dimensions of Service Management

  • A Holistic Approach to Value Delivery
  • Organisations and People
  • Informational Technology
  • Partners and Suppliers
  • Value Streams and Processes
  • External Factors

Lesson 4: The ITIL Service Value System (SVS)

  • Guiding Principles
  • Governance
  • Service Value Chain
  • Practices
  • Continual Improvement

Lesson 5: The ITIL Guiding Principles

  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep It Simple and Practical
  • Optimise and Automate
  • Principle Interaction

Lesson 6: Governance

  • Governing Bodies
  • Governance Activities
  • The Role of Governance in the SVS

Lesson 7: The Service Value Chain

  • Plan
  • Improve
  • Engage
  • Design and Transition
  • Obtain and Build
  • Deliver and Support

Lesson 8: Continual Improvement

  • The Model, the Value Chain, and Practice
  • Continual Improvement Model
  • Continual Improvement and the Guiding Principles
  • Theory of Constraints

Lesson 9: Key ITIL Practices

  • Introduction to ITIL Practices
  • Continual Improvement
  • Service Level Management
  • Change Control
  • Incident Management
  • Service Request Management
  • Service Desk
  • Problem Management

Lesson 10: Other ITIL Practices

  • General Management Practices
  • Service Management Practices
  • Technical Management Practices

Exam Track

You'll sit the following exam at the Firebrand Training Centre, covered by your Certification Guarantee:

  • ITIL® 4 Foundation
    • Multiple choice
    • 40 questions
    • 65% (26 marks out of 40) required to pass
    • 60-minute duration
    • Closed book

    Thynk ATO of AXELOS Limited offers the ITIL® Foundation and Practitioner Version 3 and ITIL® Foundation Certification (ITIL 4) courses on this page. These courses are a registered trade mark of AXELOS Limited. All rights reserved.

What's Included

On your all-inclusive accelerated course, you’ll also receive::

ITIL® 4 accredited courseware

Prerequisites

To be eligible to attend this accelerated ITIL 4 Foundation course, you must meet the following experience and knowledge requirements:

  • End-user level computer and networking skills
  • Work experience in IT service support or IT service delivery

Arvioinnit

Olemme kouluttaneet kymmenen vuoden aikana yli 76.555 opiskelijaa. Heitä kaikkia on pyydetty arvioimaan pikakurssimme. Tällä hetkellä 96,73% on sitä mieltä, että Firebrand on ylittänyt heidän odotuksensa:

"Firebrand, although full on, do exactly that they say. They do accelerated learning! I have learnt so much in 2 days than I every thought I would! Or thought possible. I feel confident I can pass an exam on a subject I was opened to only two days ago"
Jaidanne Andrews, Sopra Steria. (15/9/2020 (Tiistai) - 16/9/2020 (Keskiviikko))

"The ITIL v4 Foundation training I received from the instructor at Thynk was exceptional and exactly what I wanted from online training. He was clear, enthusiastic and brought the material to life for each of the attendees. I am confident in now sitting the exam after the 2 days with the instructor."
Philip Williams, Kingfisher PLC. (24/6/2020 (Keskiviikko) - 25/6/2020 (Torstai))

"My experience of Firebrand during my apprenticeship so far has been extremely positive. The online learning tutor for the recent ITIL v4 foundation course was excellent. In difficult circumstances, the course was very fluid and engaging. "
Gareth Tunnicliffe. (16/4/2020 (Torstai) - 17/4/2020 (Perjantai))

"Even though we were all calling in, the instructor made it feel like a classroom environment and delivered an engaging and informative course."
Chris Burniston, Chic Marketing / Firebrand. (16/3/2020 (Maanantai) - 17/3/2020 (Tiistai))

"Firebrand has excellent facilities and is clearly well practiced at getting people through their exams."
Anonyymi (16/3/2020 (Maanantai) - 17/3/2020 (Tiistai))

Kurssipäivämäärät

ITIL® - Foundation (ITIL 4)

Alkaa

Loppuu

Saatavuus

Rekisteröidy

24/8/2020 (Maanantai)

25/8/2020 (Tiistai)

Päättynyt - Jätä palautetta

 

26/8/2020 (Keskiviikko)

27/8/2020 (Torstai)

Päättynyt - Jätä palautetta

 

15/9/2020 (Tiistai)

16/9/2020 (Keskiviikko)

Päättynyt - Jätä palautetta

 

17/9/2020 (Torstai)

18/9/2020 (Perjantai)

Päättynyt - Jätä palautetta

 

22/10/2020 (Torstai)

23/10/2020 (Perjantai)

Paikkoja saatavilla

Rekisteröidy

22/10/2020 (Torstai)

23/10/2020 (Perjantai)

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Rekisteröidy

16/11/2020 (Maanantai)

17/11/2020 (Tiistai)

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18/11/2020 (Keskiviikko)

19/11/2020 (Torstai)

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24/11/2020 (Tiistai)

25/11/2020 (Keskiviikko)

Odotuslista

 

26/11/2020 (Torstai)

27/11/2020 (Perjantai)

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7/1/2021 (Torstai)

8/1/2021 (Perjantai)

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14/1/2021 (Torstai)

15/1/2021 (Perjantai)

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4/3/2021 (Torstai)

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8/4/2021 (Torstai)

9/4/2021 (Perjantai)

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6/5/2021 (Torstai)

7/5/2021 (Perjantai)

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