Information Mapping - Certified Professional Program

Overview

Firebrand is the only training provider in the world to offer Information Mapping certification as part of the course. The Information Mapping Certified Professional Programme includes both the Foundation and Mastering Policies, Procedures & Documentation modules.

By the time you've completed the course, you will have improved your basic communication skills, as well as gained the ability to produce complex reference material, such as:

• User guides
• Policy & procedure manuals
• Customer service guides
• Systems documentation
• Standard operating procedures

Information Mapping is a tool that provides you with an approach to communicating your message in a way that meets the needs of both you and the audience.

During the course, you'll learn how to:

• Increase Productivity
• Reduce error & risk
• Improve customer satisfaction
• Reduce questions to Supervisors & Customer Support through clear & easy-to-find information

Four reasons why you should sit your course with Firebrand Training

1. You'll be trained and certified faster. Learn more on this 3-day accelerated course. You'll get at least 12 hours a day of quality learning time in a distraction-free environment
2. Your course is all-inclusive. One simple price covers all course materials, exams, accommodation and meals – so you can focus on learning
3. Pass first time or train again for free. Your expert instructor will deliver our unique accelerated learning methods, allowing you to learn faster and be in the best possible position to pass first time. In the unlikely event that you don't, it's covered by your Certification Guarantee
4. Study with an award-winning training provider. We've won the Learning and Performance Institute's "Training Company of the Year" three times. Firebrand is your fastest way to learn, with 125.505 students saving more than one million hours since 2001