Microsoft Certified: Dynamics 365 Customer Service Functional Consultant (MB-230)

Get the skills and knowledge you need to become a Microsoft Dynamics 365 for Customer Service Functional Consultant  on this immersive Firebrand course.

In the process of becoming a Dynamics 365 for Customer Service Functional Consultant, you'll learn how to build and implement CX solutions that are fast and agile. You'll also learn to leverage AI that drive actionable insights and anticipate customer needs.

At Firebrand, we were awarded the Microsoft AI Business Solutions badge in recognition of our expertise in this specialised business area. We are also one of the few companies in the world to be designated a Microsoft Cloud Partner.

Through our Lecture | Lab | Review method, you’ll access official courseware, learn from certified instructors, and train in a distraction-free environment.

On this course, you'll become a certified Customer Service Functional Consultant as you cover the following topics:

• Learn about discovery, planning and analysis
• Manage entities and data
• Implement security and integration
• Perform solution deployment and testing
• Manage queues, the Knowledge base and SLAs

You will be prepared for and sit exams MB-230 at the Firebrand Training Centre during the course, covered by your Certification Guarantee.

Audience

If you’re a functional consultant or looking to develop and certify your skills as a Dynamics 365 Customer Service Consultant Associate, this course is ideal for you.

Next Steps: Microsoft Certified Dynamics 365 for Customer Service Functional Consultant Associate

Once you have achieved the Microsoft Dynamics 365 for Customer Service Functional Consultant certification, you'll be halfway towards becoming a Microsoft Certified Dynamics 365 for Customer Service Functional Consultant Associate.

Both exam MB-230 and Exam AB-410: Building Intelligent Applications, which replaced PL-200, are prerequisites for the Microsoft Certified Dynamics 365 for Customer Service Functional Consultant Associate certification.

After you pass both exams, you'll automatically become a Microsoft Certified Dynamics 365 for Customer Service Functional Consultant Associate.

Course MB-230T01-A: Dynamics 365 for Customer Engagement for Customer Service

• Module 1: Customer Service overview
• Module 2: Case management
• Module 3: Service level agreements and entitlements
• Module 4: Knowledge management

As part of your course, you'll sit the following exam at the Firebrand Training Centre, covered by our Certification Guarantee:

Exam MB-230: Microsoft Dynamics 365 Customer Service

• Exam code: MB-230
• Languages: English
• Domains:
1. Perform configuration (25-30%)
2. Manage cases and the knowledge base (30-35%)
3. Manage queues, entitlements and SLAs (25-30%)
4. Configure Voice of the Customer (15-20%)

Before attending this course, you should have experience in customer service and an understanding of the topics Microsoft Dynamics 365 offers in this role.

It's also recommended you have familiarity with solution architecture and quality assurance.

Your course includes:

• Accommodation *
• Meals, unlimited snacks, beverages, tea and coffee *
• On-site exams **
• Exam vouchers **
• Practice tests **
• Certification Guarantee ***
• Courseware
• Up to 12 hours of instructor-led training each day
• 24-hour lab access
• Digital courseware **

* For residential training only. Accommodation is included from the night before the course starts. This doesn't apply to online courses.
** Some exceptions apply. Please refer to the Exam Track or speak with our experts.
*** Pass the first time or train again for free as many times as it takes, unlimited for 1 year. Just pay for accommodation, exams, and incidental costs.

Six reasons to sit your course with Firebrand Training

• Three training options. Choose between residential classroom-based, live online, or city-centre courses
• All-inclusive course. A one-off fee covers all course materials, exams**, accommodation* and meals*. No hidden extras.
• Pass the first time or train again for free. This is our guarantee. We’re confident you’ll pass your course the first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
• You’ll learn more. Our expert instructors cover exclusive additional materials not taught through the official curriculum
• You’ll learn faster. Chances are, you’ll have a different learning style compared to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
• You’ll be studying with the best. We’ve been named in the Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified over 145,000 professionals

*For residential training only. Doesn't apply to online courses
**Some exceptions apply. Please refer to the Exam Track or speak with our experts

Are you ready for the course? 

Get access to free practice tests here:  Free Practice Test