Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate (MB-240)

On this accelerated Microsoft Dynamics 365 for Field Service course, you'll learn how to effectively configure a Dynamics 365 for Field Service implementation to maximize the tools and features available to efficiently manage a mobile workforce.

At Firebrand, we were awarded the Microsoft Solutions Partner for Business Applications badge in recognition of our expertise in delivering quality solutions in this specialised business area.

In just 3 days, you'll gain the ability to accomplish the following technical tasks: configure field service applications; manage work orders and customer assets; schedule and dispatch work orders; manage the Field Service mobile app; manage inventory and purchasing by using the built-in inventory management system; and implement Microsoft Power Platform.

At the end of this course, you’ll sit Exam MB-240: Microsoft Dynamics 365 Field Service Functional Consultant and achieve your Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate certification.

Through Firebrand’s Lecture | Lab | Review methodology you’ll get access to official courseware, learn from certified instructors, and train in a distraction-free environment.

Course MB-240T00-A: Microsoft Dynamics 365 Field Service

• Module 1: Configure Microsoft Dynamics 365 Field Service
• Module 2: Configure bookable resources in Dynamics 365 Field Service
• Module 3: Schedule crews, facilities, and resource pooling in Dynamics 365 Field Service
• Module 4: Work order management, agreements, inventory, and purchasing in Dynamics 365 Field Service
• Module 5: Incident types in Dynamics 365 Field Service
• Module 6: Inspections in Dynamics 365 Field Service
• Module 7: Manage scheduling options in Dynamics 365 for Field Service
• Module 8: Customize the schedule board in Dynamics 365 Field Service
• Module 9: Deploying Resource Scheduling Optimization
• Module 10: Get started with the Dynamics 365 Field Service Mobile application
• Module 11: Customize and configure the Dynamics 365 Field Service Mobile application
• Module 12: Integrate Dynamics 365 Remote Assist with Dynamics 365 Field Service
• Module 13: Customer assets in Dynamics 365 Field Service
• Module 14: Set up Field Service to create work orders from IoT data
• Module 15: Create custom apps for Dynamics 365 Field Service
• Module 16: Gather customer feedback with Dynamics 365 Customer Voice

As part of your accelerated course, you'll sit the following exams at the Firebrand Training Centre, covered by your Certification Guarantee:

Exam MB-240: Microsoft Dynamics 365 Field Service Functional Consultant

• Languages: English, Japanese, German, French, Spanish, Portuguese (Brazil), Italian, Chinese (Simplified)
• Domains:
  • Configure field service applications (20–25%)
  • Manage work orders and customer assets (25–30%)
  • Schedule and dispatch work orders (15–20%)
  • Manage the Field Service mobile app (5–10%)
  • Manage inventory and purchasing by using the built-in inventory management system (5–10%)
  • Implement Microsoft Power Platform (5–10%)

There are no official prerequisites for this course. This course is designed for IT professionals with experience or interest in delivering Field Service solutions for large-scale customers.

Your accelerated course includes:

• Accommodation *
• Meals, unlimited snacks, beverages, tea and coffee *
• On-site exams **
• Exam vouchers **
• Practice tests **
• Certification Guarantee ***
• Courseware
• Up to 12 hours of instructor-led training each day
• 24-hour lab access
• Digital courseware **

* For residential training only. Accommodation is included from the night before the course starts. This doesn't apply to online courses.
** Some exceptions apply. Please refer to the Exam Track or speak with our experts.
*** Pass the first time or train again for free as many times as it takes, unlimited for 1 year. Just pay for accommodation, exams, and incidental costs.

Seven reasons why you should sit your course with Firebrand Training

• Two training options. Choose between residential classroom-based and online courses
• You'll be certified fast. With us, you’ll be trained in record time
• Our course is all-inclusive. A one-off fee covers all course materials, exams**, accommodation* and meals*. No hidden extras.
• Pass the first time or train again for free. This is our guarantee. We’re confident you’ll pass your course the first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
• You’ll learn more. A day with a traditional training provider generally runs from 9am–5pm, with a nice long break for lunch. With Firebrand, you’ll get at least 12 hours/day of quality learning time with your instructor
• You’ll learn faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
• You’ll be studying with the best. We’ve been named in the Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified over 135,000 professionals

*For residential training only. Doesn't apply for online courses
**Some exceptions apply. Please refer to the Exam Track or speak with our experts

Are you ready for the course? 

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