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Microsoft Certified Desktop Support Technician (MCDST)

- Only 5 Days

New to IT? Get your Microsoft MCDST and CompTIA A+/N+ in one shot and save more than 33%. Call us to find out how to kick-start your career.

Our five-day Microsoft Certified Desktop Support Technician (MCDST) Accelerated Certification Program is designed for individuals who require the skills to successfully support end users and to successfully troubleshoot desktop environments running on the Microsoft Windows operating system.

The MCDST certification covers the skills of help desk technician, customer support representative, PC support specialist, technical support representative, and technical support specialists as defined by the National Workforce Center for Emerging Technologies Skill Standards for Information Technology and other research worldwide.

Our MCDST Accelerated Certification Program:

Read more...

  • Allows you to achieve your MCDST certification in a fraction of the time of 'traditional training' while delivering industry-leading exam passing percentages
  • Helps students grasp complex technical concepts more easily by identifying and catering to individual student learning styles through a mixed visual, auditory and kinaesthetic-tactual delivery system
  • Enhances retention by employing accelerated learning techniques focused on committing information to long-term memory

Upgrade your MCDST certification to earn MCITP certifications:

The MCDST course is an ideal stepping stone to a job as a Support Technician. Many MCDST certification holders continue to further their careers by earning the following MCITP certifications:

These added credentials validate your comprehension of the functions and features of the Windows 7 (or Windows Vista) operating system, your ability to deploy and support Windows 7 (or Windows Vista), and your skills related to troubleshooting network connectivity and applications issues within Windows 7 (or Windows Vista).

See Benefits...

See prices now to find out how much you could save when you train at twice the speed.

Seven reasons why you should sit your course with Firebrand Training

  1. Two options of training. Choose between residential classroom-based, or online MCDST courses
  2. You'll be MCDST certified in just 5 days. With us, you’ll be MCDST trained in record time
  3. Our MCDST course is all-inclusive. A one-off fee covers all course materials, exams, accommodation and meals. No hidden extras
  4. Pass MCDST first time or train again for free. This is our guarantee. We’re confident you’ll pass your course first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
  5. You’ll learn more. A day with a traditional training provider generally runs from 9am – 5pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day quality learning time, with your instructor
  6. You’ll learn MCDST faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
  7. You’ll be studying MCDST with the best. We’ve been named in Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified 75350 professionals, and we’re partners with all of the big names in the business

Think you are ready for the course? Take a FREE practice test to assess your knowledge!

Use your free Microsoft training vouchers

You may be entitled to heavily-discounted training via Microsoft's Software Assurance Training Voucher (SATV) scheme. If your business has bought Microsoft software, check to see if it came bundled with free training vouchers! Vouchers can be exchanged against training for all Microsoft technologies. If you’re unsure, get in touch with us

For IT managers, certification is particularly important because it allows them to more easily identify the skills that an individual possesses. When a company has employees that possess certain skills, it can garner a competitive advantage when seeking to attract customers. Certification can also contribute to increased productivity, because studies have shown that certified individuals are generally quicker to implement and design new technologies. And of course by knowing that their employees are certified, IT managers can feel more confident about their ability to implement and support a network infrastructure.

The IT industry, your employer, clients, and peers will recognize your MCDST credential as a symbol of the skills and knowledge you have gained. Microsoft certification demonstrates that you have the ability to successfully support Microsoft business solutions for your organization or client.

Candidates who earn the MCDST certification receive a Welcome Kit containing a wallet card, certificate, and MCDST logo that enable you to identify your MCDST status to colleagues or clients. In addition, MCDSTs receive:

  • Access through the MCP Member Site to technical and product information directly from Microsoft.
  • Access through the MCP Member Site to exclusive discounts on products and services from selected companies.
  • Invitations to Microsoft conferences, technical training sessions, and special events.
  • Access to new security-enhanced content on Microsoft Certified Professional Magazine Online.

Benefits of Training with Firebrand

  • Two options of training - Residential classroom-based, or online courses
  • A purpose-built training centre – get access to dedicated Pearson VUE Select facilities
  • Certification Guarantee – pass first time or train again free (just pay for accommodation, exams and incidental costs)
  • Everything you need to certify – you’ll sit your exam on the course and return home certified
  • No hidden extras – one cost covers everything you need to certify

See Curriculum...

Firebrand Training's MCDST Accelerated Certification Program is the most effective, efficient way to learn how to successfully support end users and to successfully troubleshoot desktop environments running on the Microsoft Windows operating system.

Course Materials

Students attending this blended-learning program will receive a robust set of course materials that caters to each of the three primary individual learning-intake styles (auditory, visual, and kinaesthetic-tactual) - critical for a successful accelerated learning experience.

Daily lectures, labs, and review sessions are supplemented by a combination of:

  • Proprietary Lab Manual & Microsoft Courseware - developed in conjunction with Microsoft, adapting Microsoft Official Curriculum to address the demands of accelerated learners
  • Self Test or Transcender Testing Software

Delivery Schedule

Microsoft Certified Desktop Support Technicians (MCDST) candidates are required to pass two Microsoft certification exams that provide a valid and reliable measure of technical proficiency and expertise.

Firebrand Training has an aggressive educational schedule that thoroughly covers all essential elements necessary to become a Microsoft Certified Desktop Support Technician (MCDST).

  • Supporting Users Running the Microsoft Windows XP Operating System - Exam 70-271
  • Supporting Users Running Applications on a Microsoft Windows XP Operating System - Exam 70-272

Course Objectives

Firebrand Training delivers a wholly-integrated curriculum that, while minimizing redundancy, provides students with a comprehensive, real-world competency in the following topic area:

  • Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
  • Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System

See Exam Track...

Microsoft Certified Desktop Support Technician (MCDST) candidates are required to pass the following examination as prescribed by our examination track.

Client Operating System Exams

  • 70-271 - Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
  • 70-272 - Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System

Credit Toward Certification

When you pass either of the above examinations, you will achieved Microsoft Certified Professional status. You also earn credit toward the following certification.

  • Core credit toward Microsoft Certified Systems Administrator on Microsoft Windows 2000/2003 certification

See What's Included...

Your accelerated course includes:

  • Accommodation*
  • Meals, unlimited snacks, beverages, tea and coffee*
  • On-site exams**
  • Exam vouchers**
  • Practice tests**
  • Certification Guarantee***
  • Courseware
  • Up-to 12 hours of instructor-led training each day
  • 24-hour lab access
  • Digital courseware**
  • * For residential training only. Doesn't apply for online courses
  • ** Some exceptions apply. Please refer to the Exam Track or speak with our experts
  • *** Pass first time or train again free (just pay for accommodation, exams and incidental costs)

See Prerequisites...

The MCDST certification covers the skills of help desk technician, customer support representative, PC support specialist, technical support representative, and technical support specialists as defined by the National Workforce Centre for Emerging Technologies Skill Standards for Information Technology and other research worldwide.

The MCDST credential is for IT professionals working in the typically complex computing environment of small, medium, or large organizations. An MCDST candidate should have 6-12 months of experience supporting end users of a desktop operating system.

Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.

See Dates...

Microsoft MCDST Course Dates

Start

Finish

Status

Location

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24/2/2020 (Monday)

28/2/2020 (Friday)

Finished

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29/6/2020 (Monday)

3/7/2020 (Friday)

Wait list

Nationwide

 

10/8/2020 (Monday)

14/8/2020 (Friday)

Limited availability

Nationwide

 

21/9/2020 (Monday)

25/9/2020 (Friday)

Open

Nationwide

 

2/11/2020 (Monday)

6/11/2020 (Friday)

Open

Nationwide

 

14/12/2020 (Monday)

18/12/2020 (Friday)

Open

Nationwide

 

Here's the Firebrand Training review section. Since 2001 we've trained exactly 75350 students and asked them all to review our Accelerated Learning. Currently, 96.78% have said Firebrand exceeded their expectations.

Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.


"Its hard work but the benefits of the whole environment are worth it. Working closely with both students and instructor make a a great partnership in gaining knowledge."
Owen Oldfield, Gensler. (23/2/2009 to 27/2/2009)

"The Tutor Graham certainly has a wealth of information and experience which he was happy to share it with us. The first couple of days (especially Sunday night) you're not sure what has hit you - but if youre prepared to put in the work youll get a lot out of it. The staff were efficient and the food was excellent."
Sandra Nabbs, TNT. (22/10/2007 to 26/10/2007)

"I enjoyed study in Firebrand*. The staff and studying were very polite kind and helpful I really like the environment and whether there. The camp is suitable place for study there is no destraction. Everything is covered in at Firebrand Training so you dont have to be worried. The accommodation and the food are well prepared for the student. "
Ahmed Almansoori, Qatar Petroleum. (22/10/2007 to 26/10/2007)

"I think the most important thing is to make a point your very first day to ask lots of questions aloud in class no matter how dumb you may feel asking them - a few people in our group were very silent in class time and they tended to be the ones who had the biggest panic attacks on exam day...Also i cannot stress the importance of bonding with your classmates; this was every bit as important for me as the instructors lessons - the sharing of knowledge and discussions out of hours were vital to spotting our weeknesses and dealing with them..."
Lee Moorton, computerlessons4u.co.uk. (18/6/2007 to 22/6/2007)

"On day one I found it hard to believe that I would be ready to pass two exams within the next few days but it really does work. I will be more than happy to return for more courses."
Theo Tokkallos, ING. (18/6/2007 to 22/6/2007)

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