ITIL® Managing Professional Transition (Version 5)

Upgrade to ITIL® Version 5 through a single, streamlined learning path with Firebrand, exams included.

Designed for candidates who hold either the ITIL® 4 Master, ITIL® 4 Managing Professional, ITIL® v3 Expert or ITIL® v3 Master designation, this course provides a fast-track route for experienced ITIL® professionals to transition to ITIL® (Version 5) without completing all modules individually.

At Firebrand, we are proud to be an official ITIL® Accredited Training Organisation (ATO). By studying with us, you will access the latest official courseware, learn from certified instructors, and train in a distraction-free environment.

At the end of this course, you will sit two official ITIL® exams, covered by the Firebrand Certification Guarantee, and become certified.

This course consolidates key concepts from:

• ITIL® Product (Version 5), which provides guidance for organizations involved in the creation and continual improvement of digital products across the digital product and service lifecycle
• ITIL® Service (Version 5), which explores how organizations design, build, deliver, support, and continually improve services to create value for stakeholders
• ITIL® Experience (Version 5), which integrates human experience into the design and delivery of digital products and services. It recognizes that functional success alone is not enough; how services are perceived, trusted, and engaged with directly influences the value they create
• ITIL® Transformation (Version 5), which provides a structured approach to leading and sustaining organizational transformation in a digital world. It focuses on aligning strategy, governance, culture, people, and technology to successfully deliver change, helping organizations navigate complexity, realise intended outcomes, and continually adapt to evolving business needs.

ITIL® and The Swirl logo™ are registered trademarks of PeopleCert Limited, used under permission of PeopleCert Limited. All rights reserved. ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved. 

This course is designed for:

• Professionals who have taken ITIL® 4 or ITIL® v3 certifications and require a straightforward upgrade route
• Professionals at all levels and across all types of organizations involved in digital product and service management

1. Key ITIL® terms and definitions

1.1 Key concepts of ITIL®
1.2 Introduction to digital products and services
1.3 The ITIL® Product and Service Lifecycle management activities
1.4 Key concepts of experience

2. The value chain activities

2.1 Key concepts and practices 
2.2 Execution steps and outputs 
2.3 Success factors and metrics
2.4 Managing the end to-end lifecycle

3. ITIL® Experience

3.1 Experience and the ITIL® Four Dimensions
3.2 Experience in the ITIL® Product and Service Lifecycle
3.3 Key concepts of experience capture
3.4 Experience evidence
3.5 Service relationships, agreements, and journeys
3.6 Organizations
3.7 Stakeholders
3.8 Digital experience improvement

4. ITIL® and AI

4.1 AI governance
4.2 Use of AI within the ITIL® context

5. ITIL® and other frameworks

5.1 ITIL® and DevOps
5.2 ITIL® and PRINCE2®

Our course includes approved courseware, labs, practice exams, as well as vouchers for the official ITIL® 5 exams.

To achieve this designation, professionals need to pass two ITIL® Version 5 exams, covered by the Firebrand Certification Guarantee.

Exam 1: ITIL® Managing Professional Transition – Product, Service, Experience (Version 5)

• Format: Multiple-choice
• Number of questions: 60
• Duration: 120 minutes
• Pass mark: 42 (70%) 
• Material allowed: This is an open-book exam. The ITIL® Product (Version 5), ITIL® Service (Version 5), and ITIL® Experience (Version 5) Official Books should be used (and candidates can make notes inside the books), but no other material is allowed.
• Domains:
  1. Key ITIL® terms and definitions (8%)
  2. The value chain activities (57%)
  3. ITIL® Experience (30%)
  4. ITIL® and AI (3%)
  5. ITIL® and other frameworks (2%)
     
     

Exam 2: ITIL® Transformation (Version 5)

• Format: Multiple-choice
• Number of questions: 40
• Duration: 90 minutes
• Pass mark: 28 (70%)
• Material allowed: This is an open-book exam. The ITIL® Transformation (Version 5) Official Book should be used (and candidates can make notes inside the book), but no other material is allowed.
• Domains:
  1. Introduction to ITIL® Transformation (10%)
  2. The ITIL® Transformation Model (17.5%)
  3. Common patterns for transformation (40%)
  4. Measurement, learning, and synthesis (25%)
  5. ITIL® and AI (2.5%)
  6. ITIL® and other frameworks (5%)

Prior to attending this course, you should have ITIL® 4 Managing Professional, or ITIL® 4 Master, or ITIL® v3 Expert, or ITIL® v3 Master – accredited training or Official eLearning.

Your course includes:

• Accommodation *
• Meals, unlimited snacks, beverages, tea and coffee *
• On-site exams **
• Exam vouchers **
• Practice tests **
• Certification Guarantee ***
• Courseware
• Up to 12 hours of instructor-led training each day
• 24-hour lab access
• Digital courseware **

* For residential training only. Accommodation is included from the night before the course starts. This doesn't apply to online courses.
** Some exceptions apply. Please refer to the Exam Track or speak with our experts.
*** Pass the first time or train again for free as many times as it takes, unlimited for 1 year. Just pay for accommodation, exams, and incidental costs.

Six reasons to sit your course with Firebrand Training

• Three training options. Choose between residential classroom-based, live online, or city-centre courses
• All-inclusive course. A one-off fee covers all course materials, exams**, accommodation* and meals*. No hidden extras.
• Pass the first time or train again for free. This is our guarantee. We’re confident you’ll pass your course the first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
• You’ll learn more. Our expert instructors cover exclusive additional materials not taught through the official curriculum
• You’ll learn faster. Chances are, you’ll have a different learning style compared to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
• You’ll be studying with the best. We’ve been named in the Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified over 145,000 professionals

*For residential training only. Doesn't apply to online courses
**Some exceptions apply. Please refer to the Exam Track or speak with our experts

Are you ready for the course? 

Get access to free practice tests here:  Free Practice Test