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ITIL® V3 Intermediate Level: Service Capability - Service Offerings and Agreements

- Only 3 Days

Why you need to learn ITIL Service Capability

ITIL is the framework for IT service delivery. If your organisation is implementing ITIL (IT Infrastructure Library®), it's time to learn how to deliver this IT service. Including the relevant IT practices, tasks and procedures tailored to your organisation.

You'll pass this ITIL V3 Intermediate Level: Service Capability - Service Offerings and Agreements certification course 20% faster than traditional training. Plus the course is delivered by ITIL consultants - experts who work with ITIL on a daily basis. Your training consultant will help you:

  • Increase customer satisfaction
  • Improve service availability and turnaround times
  • Improve time-to-market for your products

Build your own course

This certification course is worth four ITIL credits towards the ITIL® Expert qualification.

We run more than ten ITIL courses, including Foundation, Service Capability, Service Lifecycle and Managing Across the Lifecycle. You can build your own ITIL course, based on your specific requirements. Speak to us to see how you can learn ITIL at twice the speed.

Read more...

ITIL® and IT Infrastructure Library® are Registered Trade Marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Note: This ITIL® course is provided in conjunction with Thynk an AXELOS accredited training organisation.

See Benefits...

See prices now to find out how much you could save when you train at twice the speed.

Seven reasons why you should sit your course with Firebrand Training

  1. Two options of training. Choose between residential classroom-based, or online Service Capability courses
  2. You'll be Service Capability certified in just 3 days. With us, you’ll be Service Capability trained in record time
  3. Our Service Capability course is all-inclusive. A one-off fee covers all course materials, exams, accommodation and meals. No hidden extras
  4. Pass Service Capability first time or train again for free. This is our guarantee. We’re confident you’ll pass your course first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
  5. You’ll learn more. A day with a traditional training provider generally runs from 9am – 5pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day quality learning time, with your instructor
  6. You’ll learn Service Capability faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
  7. You’ll be studying Service Capability with the best. We’ve been named in Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified 75572 professionals, and we’re partners with all of the big names in the business

Think you are ready for the course? Take a FREE practice test to assess your knowledge!

The ITIL process and certification will provide you with a systematic approach to IT management. Adopting its guidance will improve your:

  • IT services through best practice, standards and guidance
  • Customer satisfaction, through a more professional approach to service delivery
  • Productivity
  • Use of skills and experience
  • Operating efficiencies
  • Delivery of third-party services, through the specification of ITIL or ISO/IEC 20000 as the standard for service delivery

Benefits of Training with Firebrand

  • Two options of training - Residential classroom-based, or online courses
  • A purpose-built training centre – get access to dedicated Pearson VUE Select facilities
  • Certification Guarantee – pass first time or train again free (just pay for accommodation, exams and incidental costs)
  • Everything you need to certify – you’ll sit your exam on the course and return home certified
  • No hidden extras – one cost covers everything you need to certify

See Curriculum...

You'll learn:

  • Roles and responsibilities
  • Service Management as a practice
  • Service Offerings and Agreement processes
  • Service Portfolio Management
  • Production and documentation of the Service Catalogue
  • Service Level Management - setting-up a Service Level Agreement (SLA) structure
  • Demand Management - identifying patterns of business activity
  • Supplier Management
  • Financial Management
  • Business Relationship Management
  • Technology and implementation considerations
  • Challenges, success factors and risks

See Exam Track...

You'll sit the following exam:

  • ITIL® Service Capability – Service Offerings & Agreements

This exam is worth four ITIL credits towards the ITIL® Expert qualification.

See What's Included...

Included:

  • Official Thynk Courseware: Service Offerings and Agreements (SO&A)

Your accelerated course includes:

  • Accommodation *
  • Meals, unlimited snacks, beverages, tea and coffee *
  • On-site exams **
  • Exam vouchers **
  • Practice tests **
  • Certification Guarantee ***
  • Courseware
  • Up-to 12 hours of instructor-led training each day
  • 24-hour lab access
  • Digital courseware **
  • * For residential training only. Doesn't apply for online courses
  • ** Some exceptions apply. Please refer to the Exam Track or speak with our experts
  • *** Pass first time or train again free (just pay for accommodation, exams and incidental costs)

See Prerequisites...

This course offers you a career development path if you already hold the ISEB/EXIN ITIL® Foundation certificate. It is recommended - but not required - that you have exposure to basic concepts in IT, and related work experience of at least two years.

Relevant roles include: IT Management, IT Finance Manager, Capacity Manager, Availability Manager, Service Level Manager, Business Continuity Manager, Service Portfolio Manager, Supplier Relationship Manager.

Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.

See Dates...

ITIL® Service Capability Course Dates

Start

Finish

Status

Location

Book now

24/2/2020 (Monday)

26/2/2020 (Wednesday)

Finished

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29/6/2020 (Monday)

1/7/2020 (Wednesday)

Wait list

Nationwide

 

10/8/2020 (Monday)

12/8/2020 (Wednesday)

Limited availability

Nationwide

 

21/9/2020 (Monday)

23/9/2020 (Wednesday)

Open

Nationwide

 

2/11/2020 (Monday)

4/11/2020 (Wednesday)

Open

Nationwide

 

14/12/2020 (Monday)

16/12/2020 (Wednesday)

Open

Nationwide

 

Here's the Firebrand Training review section. Since 2001 we've trained exactly 75572 students and asked them all to review our Accelerated Learning. Currently, 96.76% have said Firebrand exceeded their expectations.

Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.


"My experience of Firebrand during my apprenticeship so far has been extremely positive. The online learning tutor for the recent ITIL v4 foundation course was excellent. In difficult circumstances, the course was very fluid and engaging. "
Gareth Tunnicliffe. (16/4/2020 to 17/4/2020)

"Even though we were all calling in, the instructor made it feel like a classroom environment and delivered an engaging and informative course."
Chris Burniston, Chic Marketing / Firebrand. (16/3/2020 to 17/3/2020)

"Firebrand has excellent facilities and is clearly well practiced at getting people through their exams."
Anonymous (16/3/2020 to 17/3/2020)

"This is the 4th and final time at Firebrand and it has been a fantastic experience. The hotel was really nice and the food was amazing, recommend 10/10"
Martin Hare, TSC foods . (16/3/2020 to 17/3/2020)

"AMAZING!! This is my 5th time here. Passed all exams and will defo use Firebrand again"
Anonymous (16/3/2020 to 17/3/2020)

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