ITIL® Foundation Bridge (Version 5)

Delve into what's new in ITIL 5 without repeating existing knowledge and become certified with Firebrand.

ITIL® Foundation Bridge (Version 5) is intended for candidates who have successfully achieved the ITIL 4 Foundation certification (or any ITIL 4 higher level certification except Cloud and Sustainability) and wish to transition to ITIL Foundation (Version 5). This bridge syllabus focuses 
exclusively on the new, changed, and expanded concepts introduced in Version 5 and does not reassess topics that remain unchanged from ITIL 4 Foundation.

At the end of this course, you will sit the official ITIL® exam, covered by the Firebrand Certification Guarantee. Upon passing this exam, you will become certified.

At Firebrand, we are proud to be an official ITIL® Accredited Training Organisation (ATO). By studying with us, you will access the latest official courseware, learn from certified instructors, and train in a distraction-free environment.

On this course, you will delve into:

• Key concepts of digital product and service management not addressed in ITIL 4 Foundation
• An overview of the ITIL (Version 5) framework, including updates and additions to core models, and fundamental concepts
• How these elements are used to create, deliver, and continually improve products and services
• How the ITIL framework has evolved to support modern technologies, data-driven decision-making, automation, artificial intelligence, and contemporary ways of working

ITIL® and The Swirl logo™ are registered trademarks of PeopleCert Limited, used under permission of PeopleCert Limited. All rights reserved. ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

This course is intended for:

• All ITIL 4 certification holders seeking a fast, efficient way to understand what has changed in ITIL Foundation (Version 5)
• Professionals at all levels and across all types of organizations involved in digital product and service management, including early-career professionals and non-IT roles

1. Key ITIL terms and definitions

1.1 Product and service management
1.2 Service offering
1.3 Value co creation
1.4 Service relationships

2. The ITIL Four Dimensions of Product and Service Management

2.1 Introduction to the ITIL Four Dimensions of Product and Service 
Management
2.2 Internal factors and External factors

3. The ITIL Product and Service Lifecycle

3.1 Introduction to ITIL Product and Service Lifecycle
3.2 Purpose of the ITIL Product and Service Lifecycle management activities

4. The ITIL Value System

4.1 Components of the ITIL Value System
4.2 The ITIL Guiding Principles
4.3 Governance
4.4 Value chain
4.5 Management practices
4.6 The ITIL Continual Improvement Model

5. Value stream identification, mapping, and management

5.1 Key concepts of value stream mapping and management
5.2 Purpose of value stream mapping and management

6. ITIL and AI

6.1 Introduction to AI
6.2 ITIL AI Governance

7. ITIL and other frameworks

7.1 ITIL and DevOps
7.2 ITIL and PRINCE2

Our course includes approved courseware, labs, practice exams, as well as the voucher for the official ITIL® exam.

At the end of this course, you will take the official ITIL® Foundation Bridge Version 5 exam, covered by the Firebrand Certification Guarantee.

• Material allowed: This is an open-book exam. The ITIL Foundation (Version 5) Official Book should be used (and candidates can make notes inside the book), but no other material is allowed.
• Exam duration: 30 minutes. Candidates taking the exam in a language that is not their native or working language may be awarded 25% extra time, that is 38 minutes in total.
• Number of questions: 20
• Format: Multiple-choice
• Pass mark: 13 (65%)
• Domain weighting:
  1. Key ITIL terms and definitions (Version 5) (30%)
  2. The ITIL Four Dimensions of Product and Service Management (10%)
  3. The ITIL Product and Service Lifecycle (25%)
  4. The ITIL Value System (20%)
  5. Value stream identification, mapping, and management (10%)
  6. ITIL and AI (0–5%)
  7. ITIL and other frameworks (0–5%)

Any ITIL 4 certification, excluding:

• ITIL 4 Specialist: Acquiring and Managing Cloud Services
• ITIL 4 Specialist: Sustainability in Digital and IT

Your course includes:

• Accommodation *
• Meals, unlimited snacks, beverages, tea and coffee *
• On-site exams **
• Exam vouchers **
• Practice tests **
• Certification Guarantee ***
• Courseware
• Up to 12 hours of instructor-led training each day
• 24-hour lab access
• Digital courseware **

* For residential training only. Accommodation is included from the night before the course starts. This doesn't apply to online courses.
** Some exceptions apply. Please refer to the Exam Track or speak with our experts.
*** Pass the first time or train again for free as many times as it takes, unlimited for 1 year. Just pay for accommodation, exams, and incidental costs.

Six reasons to sit your course with Firebrand Training

• Three training options. Choose between residential classroom-based, live online, or city-centre courses
• All-inclusive course. A one-off fee covers all course materials, exams**, accommodation* and meals*. No hidden extras.
• Pass the first time or train again for free. This is our guarantee. We’re confident you’ll pass your course the first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
• You’ll learn more. Our expert instructors cover exclusive additional materials not taught through the official curriculum
• You’ll learn faster. Chances are, you’ll have a different learning style compared to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
• You’ll be studying with the best. We’ve been named in the Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified over 145,000 professionals

*For residential training only. Doesn't apply to online courses
**Some exceptions apply. Please refer to the Exam Track or speak with our experts

Are you ready for the course? 

Get access to free practice tests here:  Free Practice Test