ITIL® AI Governance (Version 5)

This ITIL® AI Governance (Version 5) course provides you with practical guidance for governing AI responsibly, effectively, and at scale – helping you capture the benefits of AI while managing its risks.

This training programme helps you understand how to:

• Establish clear oversight and accountability for AI across various business functions
• Balance innovation, ethics, and compliance without compromising speed or agility
• Remain human-centric so people stay in meaningful control of AI outcomes
• Scale AI responsibly to turn your ambition into measurable, sustainable value

This course also helps you develop a common language across business teams, allowing you to align governance, build trust, and accelerate responsible AI adoption.

This course is relevant for every business, for every role, for every professional.

At the end of this course, you will sit the official ITIL® AI Governance exam, covered by the Firebrand Certification Guarantee. Upon passing this exam, you will become certified.

At Firebrand, we are proud to be an official ITIL® Accredited Training Organisation (ATO). By studying with us, you will access the latest official courseware, learn from certified instructors, and train in a distraction-free environment.

On this course, you will learn to:

• Apply proven models, tools and practical guidance immediately across AI-enabled products, services, operations and decision-making
• Explore why AI governance matters and its role in responsible AI adoption
• Maximize AI's value while managing accountability, trust, and risk
• Understand the capabilities that influence AI adoption and use
• Determine AI governance approaches based on organizational context, needs, and risk
• Explore how AI governance supports AI-enabled products, services, operations and decision-making

ITIL® and The Swirl Logo™ are registered trademarks of PeopleCert, used under permission of PeopleCert Ltd, 2026. All rights reserved.

This course is designed for:

• Professionals with AI (delivery) responsibility, including product managers, service managers, service designers, project and programme managers, transformation leads, implementation leaders, operations managers, SREs, and DevOps leaders
• Professionals responsible for introducing, embedding, or managing AI at scale across products, services, projects, programmes, and organizational workflows

1. Key terms and concepts

1.1 ITIL
1.2 Governance

2. AI fundamentals

2.1 Introduction to AI
2.2 AI value in industries and organizational functions
2.3 The ITIL AI Capability Model (6C model)
2.4 AI risks and challenges
2.5 AI and strategy

3. AI governance

3.1 AI governance key terms and concepts
3.2 The ITIL AI Governance Improvement Model and governance patterns
3.3 Assessing and stress-testing AI governance readiness (Assess and stress-test step)
3.4 Defining governance requirements and designing adjustments (Define and design step)
3.5 Implementing AI governance improvements (Implement step)
3.6 Maintaining, assuring, and improving AI governance (Maintain step)
3.7 Governance orientation, stewardship, and continual improvement
3.8 Compliance, regulation, and external alignment

4. Practical application of AI governance

4.1 Scenario context and governance baseline
4.2 Assessing and stress-testing AI governance readiness
4.3 Defining governance requirements and designing adjustments
4.4 Implementing AI governance improvements
4.5 Maintaining the AI governance system
4.6 Holistic and end-to-end scenario application

Our course includes approved courseware, labs, practice exams, as well as the voucher for the official ITIL® 5 exam.

At the end of this course, you will take the official ITIL® AI Governance (Version 5) exam, covered by the Firebrand Certification Guarantee.

• Material allowed: This is an open-book exam. The ITIL AI Governance (Version 5) Official Book should be used (and candidates can make notes inside the book), but no other material is allowed.
• Exam duration: 90 minutes. Candidates taking the exam in a language that is not their native or working language may be awarded 25% extra time, that is 113 minutes in total.
• Number of questions: 40
• Question type: Multiple-choice
• Format: Scenario, Transformation
• Pass mark: 28 (70%)
• Domain weighting:
  • Key terms and concepts (10%)
  • AI fundamentals (30%)
  • AI governance (45%)
  • Practical application of AI governance (15%)

There are no prerequisites to attend this course.

Your course includes:

• Accommodation *
• Meals, unlimited snacks, beverages, tea and coffee *
• On-site exams **
• Exam vouchers **
• Practice tests **
• Certification Guarantee ***
• Courseware
• Up to 12 hours of instructor-led training each day
• 24-hour lab access
• Digital courseware **

* For residential training only. Accommodation is included from the night before the course starts. This doesn't apply to online courses.
** Some exceptions apply. Please refer to the Exam Track or speak with our experts.
*** Pass the first time or train again for free as many times as it takes, unlimited for 1 year. Just pay for accommodation, exams, and incidental costs.

Six reasons to sit your course with Firebrand Training

• Three training options. Choose between residential classroom-based, live online, or city-centre courses
• All-inclusive course. A one-off fee covers all course materials, exams**, accommodation* and meals*. No hidden extras.
• Pass the first time or train again for free. This is our guarantee. We’re confident you’ll pass your course the first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
• You’ll learn more. Our expert instructors cover exclusive additional materials not taught through the official curriculum
• You’ll learn faster. Chances are, you’ll have a different learning style compared to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
• You’ll be studying with the best. We’ve been named in the Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified over 145,000 professionals

*For residential training only. Doesn't apply to online courses
**Some exceptions apply. Please refer to the Exam Track or speak with our experts

Are you ready for the course? 

Get access to free practice tests here:  Free Practice Test