Desktop Support Manager | Firebrand Training

Overview

On this accelerated HDI Desktop Support Manager course, you’ll gain an understanding of the best practices a Desktop Support Manager can use to effectively manage the operational and tactical components of a support organisation.

In just 3 days, you’ll learn build your knowledge on how to align desktop support services with business strategy, objectives, and processes. You’ll also learn about:

Tactics for screening, hiring, training, and leading high-performance teams
How to create and deliver on service level agreements and operating level agreements
The metrics and key performance indicators essential to desktop support performance reporting

At the end of this course, you’ll sit the HDI Desktop Support Manager exam and achieve your certification. Through Firebrand’s Lecture | Lab | Review methodology, you’ll get access to courseware, learn from certified instructors, and train in a distraction-free environment.

Audience

This course is ideal if you are a desktop support manager or technical support professional managing day-to-day functions of desktop support in your organisation.

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Benefits

Seven reasons why you should sit your course with Firebrand Training

Two options of training. Choose between residential classroom-based, or online courses
You'll be certified fast. With us, you’ll be trained in record time
Our course is all-inclusive. A one-off fee covers all course materials, exams**, accommodation* and meals*. No hidden extras.
Pass first time or train again for free. This is our guarantee. We’re confident you’ll pass your course first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
You’ll learn more. A day with a traditional training provider generally runs from 9am – 5pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day quality learning time, with your instructor
You’ll learn faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
You’ll be studying with the best. We’ve been named in Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified over 100,000 professionals

* For residential training only. Doesn't apply for online courses
** Some exceptions apply. Please refer to the Exam Track or speak with our experts

Think you are ready for the course? Take a FREE practice test to assess your knowledge!

Free Practice Test

Curriculum

Unit 1: Desktop Support
Unit 2: Strategy
Unit 3: IT Financial Management
Unit 4: Technology and Service Support
Unit 5: Service Level Management
Unit 6: Metrics and Quality Assurance
Unit 7: Desktop Support Processes
Unit 8: Leadership
Unit 9: Workforce Management
Unit 10: Training and Retention
Unit 11: Promoting Desktop Support

Exam Track

As part of this accelerated course, you’ll sit the following exam at the Firebrand Training centre, covered Certification Guarantee:

HDI Desktop Support Manager exam

Duration: 75 minutes
Format: Multiple-choice
Passing score: 80%
Domains:

Leadership (15%)
Policy and Strategy (25%)
People Management (15%)
Resources (15%)
Process and Procedures (20%)
Performance Results (10%)

What's Included

Your accelerated course includes:

Accommodation *
Meals, unlimited snacks, beverages, tea and coffee *
On-site exams **
Exam vouchers **
Practice tests **
Certification Guarantee ***
Courseware
Up-to 12 hours of instructor-led training each day
24-hour lab access
Digital courseware **

* For residential training only. Accommodation is included from the night before the course starts. This doesn't apply for online courses.
** Some exceptions apply. Please refer to the Exam Track or speak with our experts
*** Pass first time or train again free as many times as it takes, unlimited for 1 year. Just pay for accommodation, exams, and incidental costs.

Prerequisites

There are no formal prerequisites for this accelerated course.

Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.

Reviews

Here's the Firebrand Training review section. Since 2001 we've trained exactly 134561 students and asked them all to review our Accelerated Learning. Currently, 96.44% have said Firebrand exceeded their expectations.

Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.

"When learning with Firebrand, everything is taken care of for you. This allows you to pour everything into absorbing and understanding your course content amongst peers."
ML, Griggster Limited. (3/10/2023 (Tuesday) to 6/10/2023 (Friday))

"Really enjoyed the course. It was thoroughly taught and in depth. Made sure there was plenty of opportunities to ask questions and then spent time explaining the answers to the questions making sure everyone understood the content both online and in person."
Anonymous. (9/10/2023 (Monday) to 14/10/2023 (Saturday))

"Easy to connect and follow on distance. Almost feels like I'm in the classroom. The camera and the sharing screen interacts very well. No matter the exam result. Thank you tutor!"
IG. (9/10/2023 (Monday) to 14/10/2023 (Saturday))

"Great teacher, very knowledgeable in all areas of Networking, his way of instructing is truly unique, explaining things in great details to the enth degree is what you need on a course like the and the tutor exceeded expectations, I would definitely recommend the Firebrand CCNA training to any of my fellow IT colleagues."
Cameron Tonkin, Semperian. (9/10/2023 (Monday) to 14/10/2023 (Saturday))

"The organisation of the course was very professional. The course was well delivered, and included detailed explanation of all topics."
CF. (9/10/2023 (Monday) to 14/10/2023 (Saturday))

Course Dates

Start	Finish	Status	Location
21/8/2023 (Monday)	22/8/2023 (Tuesday)	Finished - Leave feedback	-

5/2/2024 (Monday)	6/2/2024 (Tuesday)	Limited availability	Nationwide
18/3/2024 (Monday)	19/3/2024 (Tuesday)	Open	Nationwide
29/4/2024 (Monday)	30/4/2024 (Tuesday)	Open	Nationwide
10/6/2024 (Monday)	11/6/2024 (Tuesday)	Open	Nationwide

HDI - Desktop Support Manager