On this accelerated HDI Desktop Support Manager course, you’ll gain an understanding of the best practices a Desktop Support Manager can use to effectively manage the operational and tactical components of a support organisation.
In just 3 days, you’ll learn build your knowledge on how to align desktop support services with business strategy, objectives, and processes. You’ll also learn about:
At the end of this course, you’ll sit the HDI Desktop Support Manager exam and achieve your certification. Through Firebrand’s Lecture | Lab | Review methodology, you’ll get access to courseware, learn from certified instructors, and train in a distraction-free environment.
This course is ideal if you are a desktop support manager or technical support professional managing day-to-day functions of desktop support in your organisation.
As part of this accelerated course, you’ll sit the following exam at the Firebrand Training centre, covered Certification Guarantee:
Your accelerated course includes:
There are no formal prerequisites for this accelerated course.
Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.
Here's the Firebrand Training review section. Since 2001 we've trained exactly 122317 students and asked them all to review our Accelerated Learning. Currently, 96.63% have said Firebrand exceeded their expectations.
Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.
"Knowledgeable instructor with lots of experience, using real world examples to make it relatable and focused."
Caroline Yardley. (26/4/2022 (Tuesday) to 29/4/2022 (Friday))
"Intense, clear and lots of fun. Highly recommend."
Anonymous. (26/4/2022 (Tuesday) to 29/4/2022 (Friday))
"Intense, clear and lots of fun, highly recommend."
Anonymous. (26/4/2022 (Tuesday) to 29/4/2022 (Friday))
"The instructor did a good work in delivering the material. Very helpful and willing to go the extra mile to support the students."
KB. (25/4/2022 (Monday) to 30/4/2022 (Saturday))
"It is was proper challenge, but the instructor provided the content with a flamboyant and upbeat style and despite the sometimes try nature of the material, the instructor was able to keep us all well engaged. Probably the best trainer I have had."
Michael Ross, NHS England. (25/4/2022 (Monday) to 30/4/2022 (Saturday))
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